Pom QB

MG6851-Principles of Management Dept.
of EIE, ICE & Civil Engineering 2019- 2020
ANNEXURE I
(A) PROGRAM OUTCOMES(POs)
Engineering graduates will be able to:

Engineering Knowledge: Apply the knowledge of mathematics, science, engineering fundamentals, and an
engineering specialization to the solution of complex engineering problems.
Problem analysis: Identify, formulate, review research literature, and analyze complex engineering
problems reaching substantiated conclusions using first principles of mathematics, natural sciences, and
engineering sciences.
Design/development of solutions: Design solution for complex engineering problems and design systems
components or process that meet the specified needs with appropriate consideration for the public health
and safety, and the cultural, societal, and environmental considerations.
Conduct investigations of complex problems: Use research- based knowledge and research methods
including design of experiments, analysis and interpretation of data, and synthesis of the information to
provide valid conclusions.
Modern tool usage: Create, select, and apply appropriate techniques, resources, and modern engineering and
IT tools including prediction and modeling to complex engineering activities with an understanding of
the limitations.
The engineer and society: Apply reasoning informed by the contextual knowledge to assess societal, health,
safety, legal and cultural issues and the consequent responsibilities relevant to the professional
engineering practice.
Environmental and sustainability: Understand the impact of the professional engineering solutions in
societal and environmental contexts and demonstrate the knowledge of, and need for sustainable
development.
Ethics: Apply ethical principles and commit to professional ethics and responsibilities and norms of the
engineering practice.
Individual and team work: Function effectively as an individual, and as a member or leader in diverse
teams, and in multidisciplinary settings.
Communication: Communicate effectively on complex engineering activities with the engineering
community and with society at large, such as, being able to comprehend and write effective reports and
design documentation, make effective presentations, and give and receive clear instructions.
Project management and finance: Demonstrate knowledge and understanding of the engineering and
management principles and apply these to one’s own work, as a member and leader in a team, to manage
projects and in multidisciplinary environments.
Life-Long learning: Recognize the need for, and have the preparation and ability to engage in independent
and life-long learning in the broadest context of technological change.
(B) PROGRAM EDUCATIONAL OBJECTIVES

(PEOs) Engineering Graduates will be able to
PEO1. Graduates of the programme will apply principles of basic and engineering sciences in analysis,
design and operation of Civil Engineering systems.
PEO2. Graduates of the programme will contribute to the development of sustainable Infrastructure for the
betterment of society.
PEO3. Graduates of the programme will engage in lifelong learning and adapt to changing professional and
societal needs with focus on research & development and industry interaction.
PEO4 Graduates of the programme will discharge their duties as professional Civil Engineers with quality
and ethics.
(C) PROGRAM SPECIFIC OBJECTIVES (PSOs)

PSO 1: The students graduating in Civil Engineering will have profound foundation in Mathematical,
Scientific and Engineering domains necessary to achieve professional and productive excellence in technical
and non-technical problem solving and analyzing engineering problems.
PSO 2 : The students graduating in Civil Engineering will have the ability to Create, select, and apply
appropriate techniques, resources, and modern engineering tools such as CAD, STAAD.Pro and GIS
including prediction and modelling to complex Civil Engineering activities with an understanding of the
limitations.
PSO 3:The students graduating in Civil Engineering will have the ability to resolve and manage socio-
economical, environmental and infrastructural issues in an ethical and sustainable manner .
St. Joseph’s College of Engineering 1

MG6851-Principles of Management Dept. of EIE, ICE & Civil Engineering 2019- 2020
MG6851 PRINCIPLES OF MANAGEMENT LT P C

3003
OBJECTIVES:
To enable the students to study the evolution of Management, to study the functions and principles of management
and to learn the application of the principles in an organization.
UNIT I INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS 9

Definition of Management – Science or Art – Manager Vs Entrepreneur - types of managers -
managerial roles and skills – Evolution of Management – Scientific, human relations , system and
contingency approaches – Types of Business organization - Sole proprietorship, partnership, company-public
and private sector enterprises - Organization culture and Environment – Current trends and issues in
Management.
UNIT II PLANNING 9
Nature and purpose of planning – planning process – types of planning – objectives – setting
objectives – policies – Planning premises – Strategic Management – Planning Tools and Techniques –
Decision making steps and process.
UNIT III ORGANISING 9

Nature and purpose – Formal and informal organization – organization chart organization structure –
types – Line and staff authority – departmentalization – delegation of authority – centralization and
decentralization – Job Design - Human Resource Management – HR Planning, Recruitment, selection,
Training and Development, Performance Management , Career planning and management.
UNIT IV DIRECTING 9
Foundations of individual and group behavior – motivation – motivation theories – motivational
techniques – job satisfaction – job enrichment – leadership – types and theories of leadership –
communication – process of communication – barrier in communication – effective communication –
communication and IT.
UNIT V CONTROLLING 9
System and process of controlling – budgetary and non-budgetary control techniques – use of
computers and IT in Management control – Productivity problems and management – control and
performance – direct and preventive control – reporting.
TOTAL: 45 PERIODS
TEXTBOOKS:
1. Stephen P. Robbins & Mary Coulter, “Management”, Prentice Hall (India) Pvt. Ltd., 10th Edition,
2009.
2. JAF Stoner, Freeman R.E and Daniel R Gilbert “Management”, 6th Edition, Pearson Education,
2004.
REFERENCES:
1. Stephen A. Robbins & David A. Decenzo & Mary Coulter, “Fundamentals of Management” 7th
Edition, Pearson Education, 2011.
2. Robert Kreitner & Mamata Mohapatra, “Management”, Biztantra, 2008.
3. Harold Koontz & Heinz Weihrich, “Essentials of Management”, Tata McGraw Hill, 1998.
4. Tripathy PC & Reddy PN, “Principles of Management”, Tata Mcgraw Hill, 1999.

COURSE OUTCOMES
Upon completion of the course, students will be able to

Ability to understand management art, managerial roles and human relations in an
C409. 1 organization and to make students aware of the types of business organizations and
its environmental cultures.
Ability to understand the nature and purpose of planning and also how the planning
C409. 2 process is carried out in setting the objectives followed by understanding policy
making, strategic planning and decision making process.
To make Students clear about the types of organization, delegation of authority,
C409. 3 centralization and decentralization process which results to gain knowledge about
human resource management and career planning and management.
Ability to understand the foundations of individual and group behaviors,
C409. 4 motivational aspects and also to improve the leadership qualities to break the barriers
for an effective communication.
Ability to understand the controlling techniques in an organization and proper
C409. 5
application of computers for a effective management control.
MAPPING BETWEEN CO AND PO, PSO WITH CORRELATION LEVEL 1/2/3
PSO 1
PSO 2
PSO 3
PSO 4
PO 10
PO 11
PO 12
PO 1
PO 2
PO 3
PO 4
PO 5
PO 6
PO 7
PO 8
MG6851 PO 9
C409. 1 1 1 1 1 2 1 1 3 3 3 3 2 1 1 1 2
C409. 2 1 2 1 1 2 1 1 3 3 3 3 2 1 1 1 2
C409. 3 1 1 1 1 2 1 1 3 3 3 3 2 1 1 1 2
C409. 4 1 2 1 1 2 1 1 3 3 3 3 2 1 1 2 2
C409. 5 1 1 2 1 3 1 1 3 3 3 3 2 2 2 2 2
Attainment of POs and PSOs through COs (Legends: 1 – Low, 2 – Medium, 3 – High)
RELATION BETWEEN COURSE CONTENT / EXPERIMENTS WITH CO
Course
S.No Knowledge level UNIT
Outcomes
1 R, U & E Introduction to management and organizations C401. 1
2 R, U & E Planning C401. 2
3 R, Ap, An & E Organizing C401. 3
4 Ap, An & E Directing C401. 4
5 Ap, An & E Controlling C401. 5
R – Remember, Ap – Apply, An – Analyze, U- Understand, E-Evaluate, C-Create
TEXTBOOKS:
1. Stephen P. Robbins & Mary Coulter, “Management”, Prentice Hall (India)Pvt. Ltd., 10th Edition, 2009.
2. JAF Stoner, Freeman R.E and Daniel R Gilbert “Management”, 6th Edition, Pearson
Education, 2004.
REFERENCES:
1. Stephen A. Robbins & David A. Decenzo & Mary Coulter, “Fundamentals of Management” 7th Edition,
Pearson Education, 2011.
2. Robert Kreitner&MamataMohapatra, “ Management”, Biztantra, 2008.
3. Harold Koontz & Heinz Weihrich, “Essentials of Management”, Tata McGraw Hill, 1998.
4. Tripathy PC & Reddy PN, “Principles of Management”, Tata Mcgraw Hill, 1999.

UNIT – I: INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS

Part A
1. Define Management. (April 2008)(May 2016)(April 2017) (Nov 2018)
Management is the process of designing and maintaining an environment in which individuals,
working together in groups, accomplish their aims effectively and efficiently.
According to Koontz and Weilhrich "Management is process of designing and maintaining of an
environment in which individuals working together in groups, efficiently and efficiently attain the
organizational goals."
2. Write the function of management. (May 2016) (Nov 2017)
Planning; Organizing; Staffing; Coordinating and Controlling.
3. State the Functions/role of Manager. (May 2010 and May 2014, Nov 2016) (Nov 2018)
P – Planning; O – Organizing; S – Staffing; D – Directing; CO – Coordinating; R – Reporting; B –
Budgeting
4. What are the various skills required by a manager? (Nov 2018)
Managers require three kinds of skills- Technical Skill – Knowledge of and proficiency in working
with tools and technology-Human Skill – Ability to work with people-Conceptual Skill – Ability to
recognize important element in a situation and understand its relationship
5. Write some characteristics of Management.
1) Management is a continuous process. 2) Managers use the resources of the organization both
physical as well as human to achieve the goals. 3) Management aims at achieving the organization
goals by ensuring effective use of resources.
6. Define Productivity. (May 2009 and May 2014)
It implies effectiveness and efficiency in individual and organisational performance (within a time
period, considering required quality in both operational and financial health of an organisation)
Output
Productivity = Inputs
7. What is Effectiveness &Efficiency? (Dec 2010)

Effectiveness is the achievement of objectives and Efficiency is the achievement of the ends with
the least amount of resources. Effectiveness is doing right things & efficiency is doing things
rightly.
8. What are management levels?
1) Top level management. 2) Middle level management. 3) Lower level management.
9. Write some important functions of top level management. (May 2007)
Formulate goals (long term and short term) and policies (quality policy and management policy) of
the organization; formulate budgets (financial and operational) and appoint top functional
administrative executives.

10. What is social responsibility?

Social responsibility is the part of the management to initiate actions to protect the interest of the
society. Managing here implies monitoring of natural resources (preservation, adopting
biodegradation technologies, green concepts and recycling initiatives) and initiative towards green
manufacturing.
11. Write Fayol's fourteen principles of management.
1) Division of work. 2) Authority and Responsibility. 3) Discipline. 4) Unity of command. 5) Unity
of direction. 6) Subordination of Individual interest to general interest. 7) Remuneration. 8)
Centralization 9) Scalar chain. 10) Order. 11) Equity. 12) Stability of Tenure. 13) Initiative. 14)
Esprit de Corps.
12. What is scalar chain?
The instructions and orders should be sent from the top management to the lower management. The
chain of command is well defined for achieving operational excellence on par with quality
performance. The directions for the financial year is communicated effectively using the chain of
command such that the entire organization travels with the same or common vision and mission
towards achieving excellence
13. Explain: Management is both —a science and an art.
Management is a science because it contains general principles. It is also an art because it requires
certain personal skills to achieve desired results.
14. What is Esprit-de-corps?
It means ‘Unity is strength’. In an organization, amongst the employees there should be harmony
and unity. The morale of the team will enhance team work and result in productivity improvement
of the organization.
15. List out the claimants of the business enterprise.
1) Shareholders. 2) Employees. 3) Customers. 4) Creditors. 5) Suppliers. 6) Government
16. What are the major contributions of Taylor?
The major contributions of F.W.Taylor are as follows; He developed the principle of division of
labor/work. He developed method study; He advocated time study; He developed certain principles
to breakup each job into small independent elements; He developed the concept of fair day’s work;
He proposed the concept of functional organization
17. What is time study?
Time study refers to the measuring of (under controlled conditions) the time for completing a
particular task (process time) using specific Methods and Materials. This will be useful in arriving
at a scientific standard for each work task in the marketing process. The same will be used for
arriving at the selling price of the product, labor utilization, company improvement activities and
setting benchmarks in functional streams of the organization.
18. What is motion study?

Taylor suggested that eliminating wasteful movements and performing only necessary movements.
19. Define partnership.
Under the Indian Partnership Act of 1932, Partnership is defined as –“the agreed relation between
persons who have agreed to share the profits of a business carried on by all or by any one of them
acting for all”.
20. What do you mean by ‘unity of command’? (Dec 2010)
Unity of command’ is an important principle proposed by Henry Fayol.This implies that an
employee should receive orders from one superior only. This is referred to as Chain of Command
and always the direction or flow of orders defines effective communication practices in an
organization.
21. What is centralization? (Nov 2018)
The organization is centralized when the power is concentrated in the hands of few people. This
will affect the transparency and lacuna in decision making that will hamper the growth and
development of an organization and the pace with which the company compete with its competitors.
22. What is decentralization? (May 2016)
The organization is decentralized when the power is fully distributed to the subordinates of the
organization. This will increase the transparency and effective communication and eliminates chaos
and confusion with data disparity.
23. Write any two functions of middle level management.
To train, motivate and develop supervisory level; To monitor and control the operations
performance.
24. What is ethics?
All individuals in business or non-business activities are concerned with some standardized form of
behavior are known as ethics.
25.What is an organization culture? (April 2017)
Organizational culture is a system of shared assumptions, values, and beliefs, which governs how
people behave in organizations. These shared values have a strong influence on the people in the
organization and dictate how they dress, act, and perform their jobs.
26. Give the current trends in management. (Nov 2016)
The current trends in management are globalization, technology, sustainability and corporate social
responsibility, integrating psychology theory and research into management practice, Business
Ecosystems, Cross functional teams, leveraging Social media

27. List out the roles played by managers in an organization. (May 2017)(April 2018)
1. Interpersonal-Figurehead, Leader Liaison
2. Informational - Monitor, Disseminator Spokesperson
3. Decisional- Entrepreneur, Negotiator, Resource Allocator Disturbance Handler
28. Distinguish between public and private limited companies. (April 2018)
S.NO PUBLIC COMPANY PRIVATE COMPANY

1 A company whose shares are Business firm in the private sector of an
publicly traded and are usually economy, controlled and operated by private
held by a large number of individuals.
shareholders
2 The usual term is public limited Used also as an alternative term for private
company. A government limited company.
owned company such as an airline
or public transit company.
3 Example: WAPDA, PTCL & Tapal Pvt Ltd, Habib Bank
SNGPL
Part B
1. Explain the Functions of Management. (April 2017)
2. What are the managerial skills required at different levels of management. (May 2013)
3. Explain the importance of management. How Differentiate management with administration
4. Explain the Weber’s ideal bureaucracy.
5. Environmental factors affecting management policy making. (May2013)
6. Explain the Henry Fayol’s principles of management. (April 2009) (May 2016)
7. Explain the contributions of FW Taylor. (April 2018)
8. Explain the role of managers in detail. (Nov 2012)
9. Explain different types of business organization. (April 2017, Nov 2016)
10. Discuss the management functions as related to trends and challenges in management of global
scenario. May 2014) (Nov 2017)
Part C
1. Enlighten the relevance of environmental factor that affects global business. (April 2018)
2. Explain the evolution of management and organization factor in detail. (May 2016, Nov 2016 &
Nov 2017)
3. Discuss whether Management is a Science or Art. (May 2016)
4. Explain strategies for International business.

UNIT – II: PLANNING

Part A
1. Definition of planning. (May 2008) (May 2016)
The determination of what is to be done, how and where it is t be done, who is to do it and how
results are to be evaluated. In manufacturing industries the project kick start will be done with a
prepared TIME PLAN that captures all the functional activities against time/target (Quality,
Manufacturing, R&D, Purchase, Marketing) pertaining to various departments, consolidated and
submitted to the stakeholders for carrying out the activities listed in the PLAN.
2. What are the types of planning?
Short range; long range; repeated; single use and functional planning
3. What are the Qualities of good plan?
Simple, logical, flexible, practical and stable. It must be complete and integrated.
4. What are Rules?
Statement of expected results expressed in quantitative terms.Rules are framed based on the
management objectives; project target and customer requirements. Actual vs. achieved matrix is
plotted to analyze the project shortcomings and will necessitate remedial measures/actions to avoid
time delay.
5. Define Procedure.
It is a series of related task that up the chronological sequence and the established way of
performing the work to be accomplished. Procedure takes care of project shortcomings and
accommodates flexibility in executing the project time plan.
6. Define Budget.
Budget is termed as a financial plan for the current financial year, say 2014-2015, prepared by an
organization based on business forecast, customer demand, market fluctuations, administrative,
overhead expenses and internal objectives. This will give directions to the management to raise
capital investment through various means to feed the project thus aligning with the objectives and
vision of the company. .
7. Define Objectives. (Dec 2009)
Objectives are set of goals that aligns with the MBO (management by objective) communicated
across the organization to guide the efforts of the company and each of its components, that will
streamline the organization giving definitive and clear cut directions with which the organization
move forward
8. What is MBO? (Nov 2016) (Nov 2017)

MBO- Management by Objective. It is a process whereby the superior (management/board of
directors) and subordinateof an organization jointly identify common goal, define each individual’s
major areas of responsibility in terms of results expected of him and use this measures as guides for
operating the unit /organizationand assessing the contribution of each if its members.
9. What is TOWS matrix?
It is a conceptual frame work for systematic analysis, which facilitates matching the external threats
and opportunities (SWOT-Strength; Weaknesses; Opportunity and Threats) with the internal
weakness and strength of the organization. This will facilitate check and balances that an
organization or the project team needs to initiate for hurdle free execution of the project/goals.
10. Define Strategy Planning. (Dec 2010 and May 2014)
Determination of basic long term objectives and of courses of action and allocation of resources to
achieve these objectives lay down by the Management. Strategy will be time based and measured
for pros and cons to eliminate hurdles or constraints that hamper the transformation process which
will make the strategy into a workable solution.
11. What are Policies? (May 2007,May 2014, Nov 2016)
Verbal, written, or implied overall guide setting up boundaries that supply the general limits and
direction in which managerial action will take place. The company policy is framed thinking upon
the vision statement and guided by definitive directions towards achieving the prime objectives like
inclusive growth, financial stability and market capitalization.
12. State different strategies of Porter’s generic strategy.
Overall cost leadership strategy, differentiation strategy and focused strategy
13. Define Planning Premises. (May 2008) (April 2018)
Anticipated environment in which plans are expected to operate. They include assumptions or
forecasts of the future and known conditions that will affect the operation of plans. The
environment here implies conducive which will promote businesses and arena for new innovations
that will bring brand equity and presence in the domestic and international market
14. Define MIS. (Dec 2009)
MIS is more advance technology for solving its basic requirements. MIS used for decision making
in the various functional areas of business.MIS provides day to day operational data and schedules
planned and achieved to the management for taking rationalized decisions. Arbitrary decisions can
be avoided and thus mitigate the risk of wrong/implicit decision making.
25. Explain the terms decision-making. (May 2016) (Nov 2018)
It is a process of selection from a set of alternative courses of action which is thought to fulfill
the objectives of the decision problem more satisfactory than others. The risk involved in decision
making or decisions made needs mitigation plans to augur future delays and losses that may happen
if the decision proves wrong.

15. What are classifications of budget?

Functional classification- Sales, production, cash, capital and master budget; Time classification-
Short term, current and long term budget; Activity level- Fixed and flexible budget
16. What are zero base budgets?
Initially the budget is designed from a zero base. The main element is ZBB is future objective
orientation.
This ZBB would provide elementary capital/investment projection that the management or board
require to arrange (through own, funded agencies, financial institutions, PSU and Banks) for
supporting the business.
17. What is DSS? (Dec 2010)
DSS –use computers to facilitate the decision making process of semi structured tasks. This will be
liked with MIS and thus warrants for actions to be taken irrespective of priorities and will limit
misunderstandings among employees in carrying out the work based on priorities.
18. Benefits of planning. (May 2008)
Emphasis on objectives, minimizes uncertainty, facilitates control, improves coordination, secure
economy and ensure healthy environment, encourage innovation and improve competitive strength.
19. What is the purposes/Objective of planning? (April 2017) (Nov 2017)
To determine the direction (guidelines) of an organization; to minimize wastages; to reduce the risk
or uncertainty, to facilitate control over operations and finance of a company, manpower utilization
and societal considerations.
21. List the planning tools in business management. (April 2017)
 SWOT Analysis. The SWOT analysis is a strategic management tool used to identify your
business's place in the market. ...
 Gap Analysis. A gap analysis monitors your progress toward strategic goals. ...
 PEST Analysis. ...
 Five Forces Analysis.
22.What is intuitive decision making? (April 2018)
Intuition is receiving input and ideas without knowing exactly how and where you got them from.
Intuitive decision making is far more than using common sense because it involves additional
sensors to perceive and get aware of the information from outside. Sometimes it is referred to as gut
feeling, sixth sense, inner sense, instinct, inner voice, spiritual guide, etc. It is related to developing
a higher consciousness in order to train these sensors and to make the process of receiving
information intuitively a more conscious one.

Part B
1. Explain the Steps in Planning. (Nov 2012 and May 2014)(April 2017)
2. Explain in detail about the classification of planning practices. (May 2013, Nov 2016)
3. Explain the TOW’s matrix with example.
4. Explain the various techniques of decision making.(May 2014,May 2016, Nov 2016 & April
2017)
5. Explain the steps involved in strategy formulation and implementation process. (Nov 2012)
6. Write a note on BCG Portfolio matrix.
7. List out the features of planning. (May 2016)
8. What are the steps involved in MBO process. (May 2013)
9. Define MBO. Explain the process of MBO. (April 2018)
10. Classify the types of goals organizations might have and the plans they use for accomplishment.
(April 2018)
11. Explain the Planning process and types of strategies. (Nov 2017)
12. Explain the various decision making process in detail. (Nov 2017)
Part C
1. What are the types of decisions?
2. What are the types and importance of planning?
3. Explain the term “art of delegation” with an example.
4. Explain decision making under various conditions
5. State & explain the eight recommendations that should considered by managers for successful
implementation of strategies.
UNIT III: ORGANIZING
Part A
1. Define Organizing. (May 2016)
Organizing is the process of identifying and activities required to attain the objectives, delegating,
creating responsibility and establishing relationships with people to work effectively.
2. Mention any four characteristics of an organization.
Common objectives; Specialization or Division of Labour; Authority of structure; Group of persons
3. List out the steps involved in organization process.
Determination of activities; Grouping of activities; Assignment of Duties; Delegation of authority
4. Mention the various principles involved in organization.
 Principle of unity of objective,
 Principle of division of work or specialization,
 Principle of efficiency &
 Principle of span of control.
5. Mention the three categories of relationships in span of management. (May 2014)

Direct single relationship; direct group relationships; Cross relationship
6. State the important factors in determining an effective span of management.
Capacity of superior, Capacity of subordinates, Nature of work, Type of technology, Delegation of
authority and Organizational Structure.
7. What are the types of departmentation? (May 2008)
Departmentationby function,departmentation by territory or geography,departmentation by
customers,departmentation by equipment or process and departmentation by product or service.
8. State the advantages of departmentation by function. (Dec 2009)
It is most logical, scientific, time proven and natural method of departmentation - It provides
specialization of work which makes maximum utilization of manpower and other resources - It
ensures proper performance control - It facilitates delegation of authority and therefore,
reduces the burden of top executives.
9. State the disadvantages of departmentation by function. (May 2010)
10. There is a tendency for overspecialization - The department managers are experts in
handling the problems in their department alone. They may not be able to understand the problem
of other departments.
Functional departmentation discourages communication across functions so that the workers
develop a narrow technical point of horizontal conflicts- It increases the workload and
responsibility of the departmental heads- It does not offer any scope for training for the overall
development of manager
11. Give a note on departmentation by customers.
This type of departmentation is preferred when the needs of customers are different in nature. Big
organizations provide special services to different types of customer. Categorization of customer
needs based on domestic and international market / demand and service requirements aided with
knowledge based awareness to the user community will be the fundamental basis for
departmentation by customers.
12. What is departmentation by product?
Departmentationby Product or Service: In this case, the units are formed according to the product. It
is more useful in multi-line corporations where expansion and diversification, manufacturing
and mark characteristics of the product are of primary concern.
13. Define authority. (May 2009)
"Authority is the right to give orders and the power to exact obedience". It is termed as destined
responsibility by the management or board of directors to the top level executives.
14. List out the sources of authority.
Formal authority theory; Acceptance Authority Theory and Competence theory
15. What is line authority?

Line authority is the direct authority which a superior exercises over a number of subordinates to
carry out orders and instructions. In an organizing process, authority is delegated to the individuals
to perform the activities.
15. Define recruitment.
B.Flippo defined recruitment as “the process of searching for prospective employees and simulating
for jobs in the organization”.
16. What is staff authority?
A staff person assists the line people in attaining their objectives. Staff authority is purely advisory.
Types of staff authority are a) Advisory staff authority, b) Compulsory staff authority and c)
Concurrent staff authority.
17. What is departmentation by process?
Departmentationby Process or Equipment:Under this type of departmentation, activities aregrouped
on the basis of production processes or equipment involved. In process centric manufacturing
industries like Petrochemical, FMCG, Power generation, Chemical and Fertilizers production plants
the production process will be unique and continuous.
18. What is Performance Appraisal? What are the different methods/techniques of
Performance appraisal? (May 2012, Nov 2016,April 2017, Nov 2017& April 2018)
Performance Appraisal is evaluating the actual performance of the employee for determining the
compensation and identifying the potential of the employees. Methods/Techniques of Performance
Appraisal:(i) Trait-based appraisal; Graphic scale method, ranking method, grading system, forced
distribution method, check list method, Critical incident method, group appraisal (ii)Appraisal by
results: MBO, Behaviorally Anchored Rating(BARS), Assessment Centre, 360 degree performance
appraisal.
19. State the types of organizational charts.
Vertical or Top-to-Bottom chart; Horizontal or Left-to-right chart; Circular or concentric chart. The
organization structure reveals the chain of command added with the authorization or power destined
to individual member base on the job profile and company directions.
20. Define “Departmentation”. (Nov 2016)
Departmentation is the foundation of organization structure. It means division of work into smaller
units and their re – grouping into bigger units (Departments) on the basis of similarity of features.
Each department is headed by a person known as departmental manager. Division of work into
depts. Leads to speciallisation as people of one department perform activities related to that
department only.

21.What is delegation of authority? (April 2017)

The Delegation of Authority is an organizational process wherein, the manager divides his work
among the subordinates and give them the responsibility to accomplish the respective tasks.
22. Define Job design. (April 2018)
It is the process of Work arrangement (or rearrangement) aimed at reducing or overcoming job
dissatisfaction and employee alienation arising from repetitive and mechanistic tasks. Through job
design, organizations try to raise productivity levels by offering non-monetary rewards such as
greater satisfaction from a sense of personal achievement in meeting the increased challenge and
responsibility of one's work.
23. What are various stages of staffing process?
External environment
Enterprise
plans
Organisation
plans External
sources
Recruitment Appraisal
Analysis of Selection Career
present and Placement Strategy
Number and kinds future needs
of managers Promotion
for managers Separation Training
required
&Develop
Internal
ment
sources
Manager
inventory
24. Distinguish between authority and Power? (April 2018)

BASIS FOR
POWER AUTHORITY
COMPARISON
Meaning Power means the ability or The legal and formal right to give
potential of an individual to orders and commands, and take
influence others and control their decisions is known as an Authority.
actions.
What is it? It is a personal trait. It is a formal right, given to the high
officials.
Source Knowledge and expertise. Position & office
Hierarchy Power does not follow any Authority follows the hierarchy.
hierarchy.
Resides with Person Designation
Legitimate No Yes

25. State the purpose of Organizing. (Nov 2017)

(1) Increase In Managerial Efficiency
(2) Proper Utilization of Resources
(3) Sound Communication Possible
(4) Facilitates Coordination
(5) Increase in Specialization
(6) Helpful in Expansion
Part B
1. Differentiate formal and informal organization.
2. Discuss art of delegation of authority. (Nov 2012)
3. List the steps involved in recruiting a graduate engineer trainee. (May 2014)
4. Explain the training methods in detail. (May 2012)
5. What are the types of organizational structure? Explain line and staff organization. List down
its merits and demerits. (May 2014) (May 2016)(April 2017) (Nov 2017)
6. What are the types of departmentation? (May 2013, Nov 2016 & (Nov 2012)
7. Explain different methods of appraisal system. (Nov 2011)
8. What are the factors affecting organization structure and span of management.
9. Discuss the staffing procedure and career development in detail. (Nov 2017)
10. (i) Discuss the types of centralization. (8)
(ii) Explain about the organizational culture. (8) (Nov2016)
11. Explain human resource management activities in business organization? (April 2017)
12. Describe six key elements in organizational design. (April 2018)
13. Discuss the tasks associated with identifying and selecting competent employees.(April 2018)
Part C
1. Mention the factors which are responsible for the emergence of informal organizations.
2. Give a brief account of at least six mistakes in organizing.
3. How does a leader influence organization culture?
4. Explain the ten steps in formulating career strategy.
5. What is sensitivity training? Do you think sensitivity training would make you a better manager
explains?
UNIT – IV: DIRECTING
Part A
1. Define Leading.
It is a process of influencing people so that they will contribute to organisation and group goals.
Leading by example and directing the subordinates to be focused and aligned with the
organisational goals and objectives.
2. Define Motivation. (May 2008)

It is a process of stimulating people to achieve/ accomplish desired goals. Motivation is defined as
“those forces operating within the individual employee or subordinate which impel him to act or not
or to act in certain ways. Motivation is mainly psychological. It acts as a driving force for
successful implementation of the management objectives eradicating psychological barriers.
3. What is the role of a Democratic leader? (Dec 2010)
He consults with subordinates on proposed actions and decisions and encourages participation from
them. A democratic leader listen to his subordinate view points and give opportunity for inclusive
growth and will lead the team from behind being a motivator and lead by example.
4. Define Job Enrichment. (April 2017)
It attempts to make a job more varied by removing the dullness associated with performing
/repetitive and monotonous operations. A conducive work environment with aids for motivation,
relaxation, taken care-off attitude from management will make the employees feel good while
during or executing work
5. What is QWL?
Main objective of QWL will be increasing productivity and reducing inflation and as a way of
obtaining industrial democracy and minimizing labor disputes.
6. Define Leadership as an Art.
Art or process of influencing people so that they will strive willingly and enthusiastically towards
achievement of the goal.
7. What are the Styles of Leadership? (May 2016)
Autocratic leadership; Democratic leadership and Free-reign leadership
8. Define Communication.
Communication is the process of transmitting ideas, facts, opinions and feelings to others.
Communication is a mutual interchange process that occurs between two or more persons.
9. What are the various types of communication? (Dec 2009)
Formal, informal,vertical,horizontal,grapevine,written and oral communication.
10. What is Country club management?
In a country club management, the mangers have little or no concern for production, but are
concerned for people or the employees.
11. What are the types of needs?
Primary Needs: Physiological requirements such as food, sleep, water and shelter.
Secondary needs: Self-esteem status, affection, accomplishment and affiliation with others.

12. Explain - Maslow’s Needs. / Elements of Maslow’s hierarchy of needs. (May 2010,
Nov 2016)
Physiological needs, Safety needs, Social needs, Self- Esteem needs and Self- actualization needs.
13. Define Incentives.
An incentive is something which stimulates a person towards some determination. Incentives are a
way of motivation and termed as monetary benefits appraised for best or better performing
employees by the organisation.
14. What are Job content factors?
Achievement, advancement, responsibility, Respect, growth and development.
15. Define Expectancy theory.
Force=Valance * Expectancy
16. What is an Equity theory.
Outcomes by a person Outcomes by another person
------------------------------------ = -----------------------------------
Inputs by a person inputs by another person
17. Define Creativity.
Ability and power to develop new ideas. This is a virtual idealization of a system or concept and
later develops into a workable product.
18. What is Innovation?
Innovation is termed as generation of NEW ideas for existing products/problems and simpler and
modified ways of doing for an existing method. Innovation is a strategy, that every organization
adopts for automation and control over its process/system. Innovation is a key to successful
branding of the company in international market and be competitive. Innovation helps in up
gradation and integration of technologies example: Mobile phones –Smart phone, where integration
of functions is available in a single system.
19. Define Brainstorming. (April 2018)
Brainstorming is a problem solving technique. Improve problem solving by finding new ideas and
unusual solution. A team destined will sit and discuss about a problem and find out different
solutions for solving it. A best optimum solution to a problem can be found when different
counterparts sit together and brainstorm on that problem so that remote issues will be addressed and
not missed out.
20. What is the importance of leadership?
Securing co-operation, creating confidence in the minds of employees, providing good working
climate.

21. What is effective communication? (Nov 2016)

Effective communication is defined as verbal speech or other methods of relaying information that
get a point across. An example of effective communication is when you talk in clear and simple
terms.
22.What is personality? (April 2017)
Personality is usually defined as the set of habitual behaviors, cognitions and emotional patterns
that evolve from biological and environmental factors.
23. What are the advantages of democratic leadership styles? (April 2018)
 It fits almost every business.
 It often has solutions for complex problems.
 It promotes a creative environment.
 It builds strong teams.
24. List the motivational theories (Nov 2017)
 McGregor’s Theory X and Theory Y
 Abraham Maslow’s “Need Hierarchy Theory”
 Frederick Herzberg’s motivation-hygiene theory
 Victor Vroom’s Expectancy theory
 Clayton Alderfer’s ERG Theory
 McClelland’s Theory of Needs
 Stacey Adams’ Equity Theory
 Skinner’s Reinforcement Theory
25. What are the barriers to effective communication? (Nov 2017)
 Physical barriers
 Semantic barriers
 Organizational barriers
 Psychological barriers
 Mechanical barriers
Part B
1. What are the steps in communication process? (May 2013)
2. Explain the motivation theories. (Nov 2012 and May 2014) (May 2016)(April 2017)
3. Explain the various types of leadership styles. (Nov 2016) (Nov 2017)
4. What are the barriers in communication? / Identify barriers to effective interpersonal
communication and how to overcome them. (May 2013,May 2014, Nov 2016,April 2017&
April 2018).

5. Explain trait approaches to leadership/leadership theories. (Nov 2017)

6. Explain various methods / types of communication. (Nov 2012 and May 2014)
7. List out the various communication networks in an organization.
8. What are the computer – based communications in the modern business era? (May 2016)
9. What are the essential qualities of good leader?
10. (i)Difference between motivation and satisfaction. (8) (Nov 2016)
11. Compare and contrast early theories of motivation. (April 2018)
12. Discuss about the Organizational culture, types and cultural diversity. (Nov 2017)
Part C
1. Jacob, one of your assistants in a fire insurance company, is responsible for a group of clerical
workers who review changed policies, endorsements, and riders, calculate commissions, and
maintain records. He is very meticulous, and everything coming out of his group is perfect. He
does not delegate authority and responsibility but rechecks in detail all the work turned out by
his faction. He keeps turning back to them careless and inaccurate work until it is perfect. As a
result he is busy from early morning until late at night doing detail work and neglecting his role
as supervisor. His workers have figured him out and are taking it easy. They do slap-dash work
and correct it as often as he returns it. You are afraid about Jacob’s workaholic behaviour and
heading for a nervous breakdown. You have told him in general terms to delegate authority and
responsibility and to discipline his group. He says that you just can’t find people any more who
have pride in their work or concern for the company and that if he fires any of his people or they
quit the replacements would most likely to be terrible.
1) Why people do not delegate authority and responsibility?
2) What are Jacob’s responsibilities as a supervisor?
3) Which can he delegate and how?
4) What are the leadership characteristics that Jacob lacks?
5) How can you go about developing them in him?
To answer the above questions follow the steps below:
First, study the case carefully, identifying the management principles involved, where possible.
 Gains as sound an understanding as possible, within the time available, through private study.
 Apply the systematic analysis methodology.
 Discuss your analysis and conclusions (April 2018)
2. Explain creativity tools used in industry with example.
3. Explain the qualities required for effective leadership
4. Explain the importance of strong leadership in the creation of cohesive work in an industrial
organization.

UNIT – V: CONTROLLING
Part A
1. What is control? (May 2010)
Control is the measurement and correction of performance in order to make sure the enterprise
objectives and the plans devised to attain them are accomplished.In a manufacturing company we
have different control like budgetary control, purchase control, quality control,vendor quality
control and customer quality control etc.
2. What is concurrent control? (May 2011)
Concurrent control implies parallel monitoring and control over the process. This ensures speedy
and precise monitoring that eliminates rejections happening between stages and delay in detecting
failures in a system or a process. Concurrent control framework ensures overall health monitoring
of the system that takes care the undue occurrences that hamper the growth and development of the
system.
3. State the difference between feedback and feed forward control technique.
Feedback Feed forward

It measures only the output of the It measures the input of the
It is submissive
processapproach It is aggressive
processapproach
Less benefit More benefit
4. Define Budget. (Dec 2011)
A Budget is the financial plan for the current fiscal year duly considering all aspects of business that
will foster growth and development of the firm.It estimates the spending plan and investment /
capital required for the current financial year and projection for the next to aid planning for capital
investment by the management.
5. Define budgetary control. (May 2010)
A system which uses budgets as a means for planning and controlling all aspects of producing and
selling commodities and services. The CAPEX –capital expenditure is the term used in the
industrial circle.
6. Write the objectives of budgetary control.
It aims at maximization of profits; to plan and control the income and expenditure of the
organization. To provide adequate working capital
7. What are classifications of budget? (May 2014)
Functional classification- Sales, production, cash, capital and master budget; Time classification-
Short, current and long term budget; Activity level- Fixed and flexible budget

8. What are the difference between PERT and CPM?

S. No. CPM PERT
1. It is activity oriented PERT is event oriented
2. CPM is planning device It is control device
3. It estimates only one time It estimates three times
4. It is a deterministic model It is probabilistic model
9. Define productivity. (May 2014) (Nov 2017)
Productivity is a measure of how much input is required to produce a given output. The output
derived from the inputs processed through series of operations. Productivity is an average measure
of the efficiency of production. It can be expressed as the ratio of output to inputs used in the
production process, i.e. output per unit of input.
10. Define OR.
OR-Operational Research coupled with Optimization techniques is a systematic analysis of a
problem through scientific methods, carried out by appropriate specialists, working together as a
team, finding an optimum and the most appropriate solution to meet the given objective under a
given set of constraints. OR can be employed in hospitality, manufacturing and service sectors.
11. Define Linear Programming.
It is a mathematical technique in operation research and a plan of action solve a given problem
involving linearly related variables in order to achieve the laid down objectives in the form of
minimizing or maximizing the objective function under given set of constraints.
12. What is Inventory Control?
Inventory control refers to the control of raw materials and purchased material in store and
regulation of investment in them. Inventory Control is the supervision of supply, storage and
accessibility of items in order to ensure an adequate supply without excessive oversupply. It can
also be referred as internal control - an accounting procedure or system designed to promote
efficiency or assure the implementation of a policy or safeguard assets or avoid fraud and error etc.
13. What is JIT? (May 2007)
Just in time inventory system, in this method the supplier delivers the materials to the production
shop just in time required to be assembled. This method reduces the cost of inventory. JIT is also
referred to as KANBAN/CARD system that maintains 3 cards, one with end user, one with stores
and one with supplier/vendor.
14. What are objectives of value engineering?
VAVE-Value added value engineering is a special type of cost reduction technique. The steps
involved are listed -Modify and improve product design; reduce the product cost; Increase the profit
and simplify the product functionality.

15. What is MNC? (May 2008)

Multinational corporation is an enterprise which own or control production or service facilities
outside the country in which they are based. They have international reputation and recognition for
their technology and brands.
16. Write some advantages of MNC’s. (Dec 2009)
It can promote quality product at low price; MNC leads to increase in production, aggregate
employment, balance in exports and imports of the required inputs(motivate SME’s and domestic
manufacturers) and it increases the government revenues and contribute to the state economy like
GDP.
17. What is work simplification?
It is the process of obtaining the participation of workers in simplifying their work through time
study, motion study, work flow analysis and layout of work situation.
18. Define quality circles.
Quality circles are groups of people, from the same organisational area, who meet regularly to solve
problems they experience at work. Members are trained in solving problems, in applying statistical
quality control and working in groups.
19. Define Purchase control.
Purchase by definition of function is the procurement of materials (domestic and import) to cater
the needs of counter departments in an organisation adhering to the MRP –materials requirement
plan from MPS-Master production schedule. Purchase department sit with Marketing and Vendor
quality in negotiating on price and quality with the vendors/suppliers
20. Define Expense control.
Expense statement is the spending on materials, labor, maintenance, electric power, water and
miscellaneous like CSR initiatives, Labor welfare and medical insurance.
21.What is preventive control in management? (April 2017)
Preventative controls are designed to keep errors or irregularities from occurring in the first place.
They are built into internal control systems and require a major effort in the initial design and
implementation stages.
22. What are the uses of computers in management control? (Nov 2016)
The use of computers for management controls poses an entirely new set of requirements on the
system designers. The computer, through the use of simulation models, provides the capability of
pretesting system designs and the basis for eventual real-time control.
23.Why controlling is important? (April 2017)
Control eliminates the risk of non-conformity of actual performance with the main goals of the
organization.

24. Discuss the productivity problems in a management. (Nov 2016)

Productivity implies measurement, which in turn is an essential step in the control process. The
various factors include less-skilled workers with respect to the total labor force, immediate results,
growing affluence of the people which makes them less ambitious, breakdown in family structure,
workers’ attitude, government policies and regulations.
25. What are the characteristics of control function? (April 2018)
1. Accuracy,2. Timeliness, 3. Flexibility, 4. Acceptability, 5. Integration, 6. Economic feasibility,
7. Strategic placement, 8. Corrective action, 9. Emphasis on exception
26. List out the maintenance control activities. (Nov 2017)
 The Course of Action
 Maintenance Planning
 Maintenance Scheduling
 Managing Maintenance Actions Execution
 Maintenance Assessment
 Ensuring Continuous Improvement
 Considering Equipment Re-design
Part B
1. What is the importance and factor affecting the controlling Process?
2. Discuss the various budgetary and non - budgetary control techniques? (May 2013,
May 2014, Nov 2016 & Nov 2017)
3. What are the steps involved in planning and control process? (April 2017) (April 2018)
4. What is the importance of financial statements and steps involved in quality control?
5. What are the steps involved in standard purchasing procedure. (Nov 2012)
6. Explain the various methods of purchasing.
7. Explain the following: (i) Purchase control (ii) Maintenance Control and (iii) Quality Control.
(May 2014) (Nov 2017)
8. What is productivity? Explain the methods of improving productivity in IT industry.
(May 2016)
9. List out the need and characteristics of MIS. (May 2016)
10. Write short notes on : (May 2016)
(i) Control of productivity and management
(ii) Direct and preventive control.
11.Explain the uses of computers and IT in management control? (April 2017, Nov 16)
12. Discuss the various types of tools used to monitor and measure organizational performance.
(April 2018)

Part C
1. Explain the role of operations research in business and management.
2. Explain in detail the various forms of International business.
3. Explain in detail the preventive control mechanism towards achieving a unified global
management theory.
4. Explain in detail about MNCs.
5. Discuss in detail about the techniques used for improving Productivity. (Or) What tools &
techniques you suggested to improve productivity in Indian organization.

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MG6851-Principles of Management Dept.

of EIE, ICE & Civil Engineering 2019- 2020

Engineering graduates will be able to:

(B) PROGRAM EDUCATIONAL OBJECTIVES

(C) PROGRAM SPECIFIC OBJECTIVES (PSOs)

St. Joseph’s College of Engineering 1

MG6851 PRINCIPLES OF MANAGEMENT LT P C

UNIT I INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS 9

UNIT III ORGANISING 9

St. Joseph’s College of Engineering 2

Upon completion of the course, students will be able to

MAPPING BETWEEN CO AND PO, PSO WITH CORRELATION LEVEL 1/2/3

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UNIT – I: INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS

7. What is Effectiveness &Efficiency? (Dec 2010)

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10. What is social responsibility?

18. What is motion study?

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S.NO PUBLIC COMPANY PRIVATE COMPANY

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UNIT – II: PLANNING

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St. Joseph’s College of Engineering 9

15. What are classifications of budget?

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5. Mention the three categories of relationships in span of management. (May 2014)

15. What is line authority?

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21.What is delegation of authority? (April 2017)

24. Distinguish between authority and Power? (April 2018)

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25. State the purpose of Organizing. (Nov 2017)

2. Define Motivation. (May 2008)

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21. What is effective communication? (Nov 2016)

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5. Explain trait approaches to leadership/leadership theories. (Nov 2017)

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Feedback Feed forward

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8. What are the difference between PERT and CPM?

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15. What is MNC? (May 2008)

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24. Discuss the productivity problems in a management. (Nov 2016)

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