Essential training for operations officers at the control centers of Ground Service Providers and self-handling airlines.

Gain practical knowledge of Station Control to run efficient and safe Ground Operations. Learn operational aspects to
perform quick turnarounds and minimize delays.

Upon completion of this course you will be able to: ▪ Practical Overview
▪ Understand the basic principles of flight related to  Aircraft and airport characteristics
aircraft weight and balance
 Aircraft and airport codes
▪ Coordinate aircraft handing operations  GSE equipment characteristics
▪ Plan for ground staff recourses and GSE  Weight and balance principles
▪ Handle communications in response to emergency  Basic meteorology (METAR/TAF/Enroute)
situations
▪ Communications
▪ Manage standard messaging  IATA standard messaging (AHM7XX)
▪ Support cockpit crew before departure  Introduction to EMD/EDM (Electronic Miscellaneous
▪ Complete basic slot requests Document)
▪ Support airline operations for fast turnarounds  Air to ground radiotelephony
 SLOT messaging, basic SLOT requests
▪ Operations
▪ Station Operations Controllers  Ramp services (AHM631)
 Ground operations manuals and their maintenance
▪ Ground Service Provider Supervisors
 Passenger and cargo handling overview
▪ Station Management Assistants
 Turn around coordination (AHM021, 615, 616)
▪ Airline Representatives  Station Control role in CDM (Collaborative Decision
▪ Airline Ground Staff Making)
 Flight documentation
 Presentation of AIP
▪ Participants should have some knowledge of ramp,  Security awareness
passenger and cargo handling operations  Emergency response procedures (including
AHM633)

▪ Entry-level
An IATA Certificate is awarded upon successful
▪ Management completion of the course and final examination.
This course can be applied toward an IATA Diploma in
Ground Operations