Name Hammad Ahmad

Roll No 342
Class Bs(IT)
Topic Project Communication Management
Submitted To Sir Tahzeeb
  Communications Management
Project Communications Management is a type of pm book knowledge area, it
includes the processes that are required to ensure timely and appropriate planning,
collection, creation, distribution, storage, retrieval, management, control, monitoring,
and the ultimate disposition of project information.

 Why Do We Manage project Communications?

Project Managers spend most of their time communicating
Communication is complex; requiring choices between:
 Sender-Receiver models
 Choice of media
 Writing style
 Presentation techniques
 Meeting management.

 PMBOK Communication Model

 Encode – Translate thought to language

 Message – Output of encoding

 Medium – Method to convey message

 Noise – Interference with transmission/understanding

 Decode – Translation back to thought/idea

Decode Noise Encode

Message
Encode Decode

Sender Receiver
MEDIUM
Noise
Decode Encode

Feedback - Message
  Communication Model
 Communications model implies feedback required
 Key Terms
 Nonverbal – 55% of Communication
 Paralingual – Pitch and tone of voice
 Active listening – Receiver confirms message and asks for
clarification
 Effective listening – Receiver pays attention, thoughtfully responds,
and provides feedback.

 Project communication process

 Five processes
o Plan Communications
o Identify Stakeholders
o Manage communication
o Control communication
o Distributed Information.

Planning Manage Control Distributed

Identify
Communica Communica Information
Stake Communica
tion holders tion tion
 Plan Communications

Inputs Tools & Techniques

Stakeholder
Register

Stakeholder  Communications Outputs Communica

requirement analysis tions
Management Manageme
Strategy  Communications
technology nt Plan
Enterprise  Communications models Project
Environmental  Communications methods
Document
Factors Updates

Organizational
Process Assets

Distribute
Plan
Manage Manage Control
d Communi Communi Commu
Stakehol Informatio cation cation nication
ders n

 Plan Communication-:
The process of developing an appropriate approach and plan for project
communications based on stakeholder's information needs and requirements,
and available organizational assets.
 Distribute Information

Tools & Techniques

Project
Management Plan Inputs Outputs
Performance  Communications Organization
Reports methods al Process
 Information Assets
Organizational Updates
distribution tools
Process Assets

Manage
Plan
Distribute Control
Manage Communi Communi d Commu
Stakehol cation cation Informatio nication
ders n

 Distribution Techniques
 PM Sort and Distribute
 Small projects only, issues with timely delivery of info

 Document Control Sort & Distribute

 Mid sized projects, issues with retention of staff qualified to sort info
 Manage Communications
Communications Management Process, is a set of steps that are taken every time
formal communications are undertaken in an organization. A Communications
Process is undertaken as part of Communications Management and helps to ensure that
your stakeholders are kept regularly informed. The process of creating, collecting,
distributing, storing, retrieving and the ultimate disposition of project information in
accordance with the communications management plan. It is crucial
to communicate effectively in negotiations to ensure you achieve your
goals. Communication is also important within the business.
Effective communication can help to foster a good working relationship between you and
your staff, which can in turn improve morale and efficiency.

 Control Communication
The process of monitoring and controlling communications throughout the entire
project life cycle to ensure the information needs of the project stakeholders are met.
Control Communications is the process of monitoring and
controlling communications throughout the entire project life cycle to ensure the
information needs of the project stakeholders are met.

Manage Stakeholder

 Why Manage Stakeholders?

 We Retain1
 10% from reading
 20% hearing
 30% read and hear
 50% that we discuss
 80% of experiences
 90% that we teach.
 Manage Stakeholders

Stakeholder Register
Organizational
Stakeholder
Process Assets
Management Strategy Inputs  Communicat Outputs Updates
Project Management ions
methods Change Requests
Plan
 Interpersona Project
Issue Log l skills Management Plan
 Managemen Updates
Change Log
t skills
Organizational Project Document
Process Assets Updates

Manage Plan Manage Control

Communic Communic Distribute Stakeholde Communi
ation ations Information r cation
Expectatio
ns
 Communication Management Exercise
All the answer are in above topic…
1. Why do we manage project communication?
2. Define PM communication model with diagram?
3. Enlist the name of project communication process?
4. Define process management communication?
5. Define process control communication?
6. Explain project planning communication?
7. Explain project distributed information?
8. Explain project manage stakeholders?
9. Why manage stakeholders?
10.{*imp*} Project communication process?

McQ’s Project communication management

Green options is the answer…

1. The project management plan is a(n) _____ to plan

communications management.
2. a. Output
3. b. Input
4. c. Tool and Technique
5. d. Risk factor

2. The difference between communication skills and communication

management is _____.
1. a. Communication skills are a plan while communication management is a tool.
2. b. Communication skills are techniques while communication management is a
plan.
3. c. They are the same thing.
4. d. Communication skills are a subset of the communication plan.
3. Which of the following is not a project communications
management process?
1. a. Plan communications management
2. b. Manage communications
3. c. Close communications
4. d. Control communications

4. What do many experts agree is the greatest threat to the success of

any project?
1. a. Lack of proper funding.
2. b. A failure to communicate.
3. c. Poor listening skills.
4. d. Inadequate staffing.

5. What is earned value analysis?

1. a. A technique for analyzing cost and schedule together.
2. b. A form of trend analysis.
3. c. A form of status reporting.
4. d. A method of information distribution.

6. Complex information is best communicated _____.

1. a. Informally and written
2. b. Verbally and formally
3. c. Informally and verbally
4. d. Written and formally

7. Which of the following is not a process in project communications

management?
1. a. Planning communications management
2. b. Managing stakeholders
3. c. Controlling communications
4. d. Managing communications
8. Making needed information available to project stakeholders in a
timely manner is _____.
1. a. Communication planning
2. b. Administrative closure
3. c. Information distribution
4. d. Performance reporting

9. In face-to-face interactions, how is most information conveyed?

1. a. By the tone of voice
2. b. By the words spoken
3. c. By body language
4. d. By the location

10.The process of creating, collecting, distributing, storing, retrieving

and the ultimate disposition of project information is _______.
1. a. Manage communications
2. b. Plan communications
3. c. Control communications
4. d. Communications management plan