Академический Документы
Профессиональный Документы
Культура Документы
“An analysis of more than 300 top-level executives from fifteen global
companies showed that six emotional competencies distinguished stars from
the average: Influence, Team Leadership, Organizational Awareness, Self
Confidence, Achievement Drive and Leadership (Spencer, I.M, Jr, 1997)”
But let me be clear that cognitive ability is also important even if you are to be
emotionally intelligent. For example, to be hired by a company, the applicant must
have a reasonably high IQ maybe in the area of 120s give or take. But what is more
important for the prospective employee is how he will be able to successfully
integrate into the organization and how he can be a productive member and this is
where emotional intelligence and competencies come in.
Having said that, what are the essential elements of emotional intelligence? These
include understanding yourself, your goals, intentions and behaviour; and
understanding others and their feelings. Numerous researches shown that there are
two major competencies required: personal and social competencies. Let me briefly
describe these:
Let me conclude this article by relating an anecdote from the paper described
above: “A star performer reveals how several emotional competencies are critical in
his success: Michael Iem worked at Tandem Computers. Shortly after joining the
company as a junior staff analyst, he became aware of the market trend away from
mainframe computers to networks that linked workstations and personal computers
(Service Orientation). Iem realized that unless Tandem responded to the trend, its
products would become obsolete (Initiative and Innovation). He had to convince
Tandem’s managers that their old emphasis on mainframes was no longer
appropriate (Influence) and then develop a system using new technology
(Leadership, Change Catalyst). He spent four years showing off his new system to
customers and company sales personnel before the new network applications were
fully accepted (Self Confidence, Self Control, Achievement Drive). From Richman,
LS, “how to get ahead in America, Fortune, May 16, 1994).
In the interest of space, I will describe each of the personal and social competencies
in my next article. I would like to thank as well the businessballs.com for the
references in this article. Email: rbo811@yahoo.com