c

cccccccccccccccccccc
 
c

 
cc

c  c
Indian telecom industry is growing at a great pace & India is expected to
become a
manufacturing hub for telecom equipment. Indian telecom equipment
manufacturing
sector is set to become one of the largest sectors globally by 2010. Due to
rising
demand for a wide range of telecom equipment, particularly in the area of
mobile
telecommunications, has provided excellent opportunities to domestic and
foreign
investors in the manufacturing sector.

c c
The Indian telecom market is expected to grow three fold by 2012 & market
size over US
$ 8 billion. Moreover the government has set a target of 20 million
broadband
connections by 2010.

The National Telecom Policy 1999 targets tele-density at 15 per cent by

2010. This will
entail an investment of US $ 40- 50 billion over the next 6-8 years.

There is an immense opportunity for DTH in the Indian market which is

almost 10 times
compared to the developed countries like the US and Europe. For every
channel there is
a scope for broadcasting it in at least ten different languages. So every
channel
multiplied by ten that is the kind of scope for DTH in the country. India¶s
media players
have all the ingredients to develop a successful DTH industry. So currently
there is a lot
of pent-up demand in the Indian market for DTH.
c
c

It is expected that by the year 2010 there will be over 500 million
subscribers in the
Indian telecom market. Cellular subscriber base is projected to grow at a
CAGR
(Compounded Annual Growth Rate) of 48 per cent & expected to reach 88
million in
2012.

Over 150% growth in telecom services is projected in 5 years. India will

require large
investments in network infrastructure & India expected to be fasted growing
telecom
market in the world. Since the project expected to reach 30-40% per year
250
subscribers by 2009- 2010.Total estimate of investment opportunity of USS
22 billion
expected over the next five years.

Investment opportunity of $22 billion across many areas:

å Telecom Devices and Software for Internet
å Broadband and Direct To Home Services
å Gateway exchange
å Set top box
å Modem
å Mobile handsets and consumer premise equipments
å Gaming devices
å EPABX
å Telecom Software
å Telecom Services for voice and data via a range of technologies.
With the rapid growth of the telecom network, there are further
opportunities to expand
the telecom infrastructure and research and development.

ccc
c
The Department of Telecommunications (DOT) under the Ministry of
Communications
and Information Technology is the concerned authority for all matters
relating to telecom.
c
c

The department is responsible for formulating the developmental policies;

granting
licenses for various telecom services; promoting standardization, research
and
development as well as private investment in the sector.

An independent regulatory body called as the Telecom Regulatory

Authority of India
(TRAI) was established in 1997, under the Telecom Regulatory Authority of
India Act,
1997.The Telecom Regulatory Authority of India Act, 1997 was amended
by the
Telecom Regulatory Authority of India (Amendment) Act, 2000. By the
Amendment Act,
an Appellate Tribunal known as the Telecom Disputes Settlement and
Appellate Tribunal
(TDSAT) has been set up to protect the interests of service providers and
consumers of
the telecom sector.

74% to 100% FDI permitted for various telecom services.

FIPB approval required for foreign investment exceeding 49% in all telecom
services.
100% FDI permitted in telecom equipment manufacturing on automatic
approval basis.

Indian has a telecom policy viz. Telecom Policy of 1994 aims to encourage
private and
foreign investment. Which has opened the doors of the sector for private
players and the
process was given a further boost by the telecom policy announced in 1999
viz. New
Telecom Policy 1999.

Other enactments which govern the telecom sector are as follows:

Indian Telegraph Act, 1885
Indian Telegraph (Amendment) Rules, 2000
Indian Wireless Act, 1933
Cable Television Networks (Regulations) Act,1995.
Information Technology Act, 2000
c
c

Broadband Policy 2004

c  cc c
Tax incentives under the current Budget
Customs duty on convergence products to be reduced from 10% to 5%.
Exemption from excise duty for specified inputs and raw materials for
manufacture of
specified electronics/ IT hardware to lower the network cost for telecom
service
providers.

Specified parts of set top boxes and specified raw materials for use in the
IT/electronic
hardware industry to be exempted from customs duty.

Internet telecommunication service brought under the service tax net. And
countervailing
duty on wireless data modem cards with exempted by way of excise duty
exemption.

c c c c c!c

c
Budget has proposed a Bharat Nirman project wherein 52 villagesare
targeted to
provide telephones.
And center has proposed to 170 crore ruppes for OFC based Network for
Defence
Services and 158 for C-DoT (including Telecom testing and security
certification
Centre).

 c  c
c
Indian telecom is world¶s fastest growing telecom expected grow three fold
by
2012.Tremendous strides in this industry have been facilitated by the
supportive and
liberal policies of the Government. Especially the Telecom Policy of 1994
which opened
c
c

the doors of the sector for private players. Rising demand for a wide range
of telecom
equipment has provided excellent opportunities for investors in the
manufacturing sector.
Provision of telecom services to the rural areas in India has been
recognized as another
thrust area by govt.which also helps for the enormous opportunities in this
sector.
Therefore telecom sector in India is one of the fastest growing sectors in
the country and
has been zooming up the growth curve at a feverish pace in the past few
years. And
even the Indian Wireless Market is booming which has plenty of room for
growth.

The stupendous growth of the ""  c" c c c

over the last fifteen years can be attributed to the liberal government of
India, economic policy. The economic renaissance effected in the early
1990s brought around a paradigm shift on the overall business scenario of
India. The telecommunication companies in India went through a huge
make-over during the implementation of the open-market policy of India.

The erstwhile closed market policy was replaced by a more liberal form of
economic policy. A whole new form of Indian Telecommunication Policy
was drafted to compliment the change effected in the economic policy of
India. The amendment effected the new telecommunication policy of India
made huge changes with respect to investments and entry of Foreign
Direct Investments (FDI) and Foreign Institution Investors (FII) respectively,
into the virgin Indian telecommunication market. This resulted entry of
private, domestic and foreign telecommunication companies in India.

The economic contribution made by these newly formed telecommunication

companies of India is really mentioned worthy and this industry witnessed
highest growth after the Indian Information Technology industry. The robust
growth of Indian economy after the economic liberalization in the 1990s
induced massive change in the telecom policy and new draft was framed
and implemented by the 'Telecom Regulatory Authority of India' (TRAI) and
c
c

'Department of Telecommunication' (DOT), under the Ministry of

Telecommunication government of India. The main aim of these
telecommunication companies in India is to provide basic telephony
services to each and every Indian.

With the advent of private telecommunication companies in India, the

industry witnessed introduction of mobile telephones into the Indian market
and it became popular amongst the Indian masses in no time. Today two
types of mobile phone service providers operates in the Indian market, like
the following -

’ Global System for Mobile Communications (GSM)

’ Code Division Multiple Access (CDMA)

The main binding objective for all the telecommunication companies

operating in India are as follows -

’ To facilitate telecommunication for all

’ Ensuring quick availability of telephone connectivity
’ Achieve universal service access at affordable price covering all
Indian villages, as early as possible
’ Providing world class telecommunication services
’ Solving consumer complaints, resolve disputes, and special attention
to be given to public interface
’ To provide widest possible range of services at reasonable prices
’ To emerges as a major manufacturing base and major exporter of
telecommunication equipment
’ To protect the defense and security interests of the country

Three types of service providers exist in the Indian telecommunication

sector, like the following ±
D#c" c
c

’ #c"c
Ap-Telecom Officer's Service Telephone Numbers can be viewed by
Clicking the concerned Telecom District. A.P Telecom Circle is serving
the Whole State of Andhra Pradesh including the twin cities of
Hyderabad and Secundrabad.
c
c

’  " c$c
%c"cc
This website is about the Andaman & Nicobar Telecom Circle.
’ "c"cc
Assam Telecom Circle was formed in 20 , january 1987 . The chief
general manager (CGM) ,telecom, assam circle , guwahati is in overall
control of all telecom services of the entire state of assam.
’ ! c"c
Bangalore Telecom system is a communications window to the rest of
the world. offer a wide range of telecom services from Basic Telephone
Service to High Speed data circuits.
’ ! c  c
"c
BSNL is the largest Public Sector Undertaking of India and its
responsibilities include improvement of the already impeccable quality of
telecom services, expansion of telecom network, introduction of new
telecom services in all villages and instilling confidence among its
customers.
’ ! c  c
"c&c "c'()c
BSNL provides World Class Telecom services to millions of Indians
spread thoughout the Country.
’ ! c"cc
Bihar Telecom Circle is Committed to provide the best of the telecom
services to its esteemed customers in the wide area of Basic
Telephones, Mobile Services, Rural Telecommunication,
Internet,Wireless in local loop (WLL) Services, Data Communication,
Telegraph and other New / Value Added Services like Intelligent
Network Services, ISDN, Video Conferencing etc..
’ !
c c
One of the objectives of BSNL is to build customers confidence through
quality and reliable service and provide Bandwidth on demand.
’ #% c
Broadband internet connection of BSNL is much faster and economical
for customers.
’  c*c" c*c"c
C-DOT is the premier telecom technology development centre of India.
C-DOT has developed a wide range of Digital Switching Systems for
rural and urban applications.
’   c!
c
Within five years of it's invention, the "THE WONDER MACHINE OF
SPEECH", christened as telephone, made it's debut in the city of
Madras in 1881.
c
c

’   c"cc
This is the official website of Chhattisgarh Telecom Circle .It will prove a
very useful tool in establishing a communication link between the Bharat
Sanchar Nigam Limited and esteemed customers.
’  c   c"c
"c"c
MTNL was set up on 1st April, 1986 by the Government of India to
upgrade the quality of telecom services, expand the telecom network,
introduce new services and to raise revenue for telecom development
needs of India¶s key metros ± Delhi, the political capital and Mumbai, the
business capital of India.
’ " c*c""  c
This website provides us information about Info on telephone lines and
secondary switching areas of madurai telecom
’ Dc"cc
To provide world class State-of-art technology telecom services on
demand at affordable price.
’ ( c"cc
This is the official website of Haryana Telecom Circle. It will prove a very
useful tool in establishing a communication link between the Bharat
Sanchar Nigam Limited and esteemed customers.
’ (" c c"cc
Himachal Pradesh Telecom circle covers the entire state of Himachal
Pradesh .The Chief General Manager Telecom (CGMT), Shimla is in
overall control of all the telecom services of the entire state of Himachal
Pradesh.
’ '""c$c+ "c"cc
Jammu & Kashmir Telecom Circle covers the entire state of Jammu &
Kashmir .The Chief General Manager Telecom (CGMT), Jammu &
Kashmir is in overall control of all the telecom services of the entire state
of Himachal Pradesh.
’ ' ,  c"cc
Jharkhand Telecom Circle, a newly created territorial unit of Bharat
Sanchar Nigam Limited(BSNL), is providing vital infrastructure to take
this newly created resource rich state in the fore-front of Indian States.
We are committed to provide state of art Telecom services in the every
nook & corner of the Jharkhand at affordable price.
’ + ,c"cc
BSNL is the No. 1 Telecommunications Company and the largest Public
Sector Undertaking of India with authorized share capital of $ 3977
million and networth of $ 14.32 billion.
c
c

’ + ,c"cc
On October 1, 2000 the Department of Telecom Operations,
Government of India became a corporation and was christened Bharat
Sanchar Nigam Limited(BSNL). Today, BSNL is the No. 1
Telecommunications Company and the largest Public Sector
Undertaking of India with authorized share capital of $ 3977 million and
networth of $ 14.32 billion.
’ +c"cc
BSNL is the largest telecom operator in India and is known to everybody
for Basic Telephony Services for over 100 years.
’ +c"c
This is Kullu Telecom District website. They are a customer focused
apex telecom Organization of the state, which is dedicated to the
development of Telecom infrastructure and services in the state.
’  c c"cc
Madhya Pradesh Telecom Circle covers the entire state of Madhya
Pradesh. This state is the site of world's earliest and highly developed
civilization. There are over 1800 magnificent monuments bearing the
witness to the glory of the land of Malwa. There are some most primitive
of aboriginal tribes of India.
’   c  c
"c"c
MTNL was set up by the Government of India to upgrade the quality of
telecom services, expand the telecom network, introduce new services
and to raise revenue for telecom development needs of India¶s key
metros ± Delhi, the political capital and Mumbai, the business capital of
India.
’   c"cc
Maharashtra Telecom Circle under the BHARAT SANCHAR NIGAM
LIMITED (A Govt. of India Enterprise) is serving the entire state of
Maharashtra (except Mumbai-MTNL) & Goa.
’ 
c c
MTNL was set up on 1st April, 1986 by the Government of India to
upgrade the quality of telecom services, expand the telecom network,
introduce new services and to raise revenue for telecom development
needs of India¶s key metros ± Delhi, the political capital and Mumbai, the
business capital of India.
’
 c- c"cc
This Telecom Circle has been bifurcated into two Circles to serve the
people better. The North East Telecom Circle - I has been entrusted with
operation, maintenance and development of telecommunications
c
c

services in Meghalaya, Mizoram and Tripura. The North East Telecom

Circle - II has been given responsibilities of Arunachal Pradesh, Manipur
and Nagaland.
’
 c- c"cc
The North East-II Telecom Circle, with headquarters at Dimapur, was
carved out of the erstwhile composite NE Telecom circle on 21st
January 2001. The jurisdiction of the NE-II Telecom Circle is co-terminus
with the combined territorial boundaries of the far-east three of the
seven sister states in the N. E. Region.
’ c"cc
BSNL Orissa is headed by a Chief General Manager with HQr. at
Bhubaneswar. He is assisted by GM(Dev & Oper) and GM(Finance) for
smooth functioning of the office. There are thirteen telecom districts in
Orissa out of which seven are headed by SAG level officers, five by JAG
level officers and one by STS level officer.
’  %c"cc
Punjab Telecom Circle was formed in January 1987. It covers the entire
state of Punjab, Union Territory of Chandigarh and Panchkula town of
Haryana having an area of about 50,362 Sq kms and serving a
population of 2.5 Crores(approx.). The Circle is committed to provide
latest in telecommunications technology and the best of the services to
its esteemed customers.
’   c"cc
1st October is a significant day for Bharat Sanchar Nigam Limited as it
was formed on this day in the year 2000. BSNL assures its valuable
customers that it will strive hard to provide qualitative and reliable world
class telecom services in the days to come.
’ "c
c"cc
This website is about the Tamil Nadu Telecom Circle.
’ ""  c  c c#c
TCIL is a leading ISO - 9001 certified public sector enterprise under the
Ministry of Communications. TCIL is a premier telecommunication
consultancy and engineering company with a strong base in information
technology (IT).
’
c'.)c"cc
Western U.P. Telecom Circle consists of 20 Revenue Districts of the
state of U.P. right from Saharanpur to Agra. Its Eastern boundary is
formed by the districts of Pilibhit, Bareilly, Badaun, Etah , Ferozabad and
Agra.
c
c

’
')c"cc
The Information Technology has been arguably recognized as the
engine of sustainable development in the third millennium.
Telecommunication provides fuel to this engine. The BSNL understand
best all your telecommunication needs right from the plain voice
telephony upto the highest quality data/video/multimedia
communications.
’
  c"cc
Uttaranchal Telecom Circle consists of 13 Revenue Districts of
Uttaranchal State. Uttaranchal has many histroical & pilgrim places such
as Hardwar, Rishikesh, Badrinath, Kedarnath, Gangotri and Yamnotri. It
also have many beautiful hill stations like Mussoorie, Nainital, Ranikhet
etc.
’  c  c
"c"c
VSNL India's international telecom service provider & internet service
provider, corporate profile.
’  c  c
"c"c'
)c
VSNL was incorporated on April 1, 1986 under the Indian Companies
Act , 1956 to take over the activities of the erstwhile Overseas
Communication Services (OCS).
’ .c! c"cc
This website is about the West Bengal Telecom Circle
’
’ #c" c
’ c""  c
Accord Communications Ltd. offers the wide range of communication
systems for all type of establishments whether it 's small or Big. A wide
range of EPABX , PABX , KTS systems are available for every walk of
life.
’  ,c"c
Enkay Telecom Co., Ltd. involved in the manufacture of computer parts,
telecommunications equipments, speakers, car compact disc changer
and pagers.
’  c *"c
The Reliance Group founded by Dhirubhai H. Ambani (1932-2002) is
India's largest business house
’  c
A Bharti Group company offering landline, DSL in metros

c
c
c

’ ÿ c  c "  like - Hutchison-Essar, Bharti Tele-

Ventures, Escotel, Idea Cellular, BPL Mobile, Spice Communications
etc.

c
c
c

ccccccccccc
 
ccc


 
c

" c*/-c
c
´





      



 
 
 ! 
  !


!  "
#
  $%& '%% "´

 
 
! %()*(*&*"(! "!   


 ! 
 
 

 
  "

´
 
 +
  ,-   
 ,
 
 ! 
 .
 
 ,-   
,
! ,  "
 
  ! 


 ,  

 
c c%c01#2c" c c%c
  
&c0c" c.c&c34#5c  cD c&c"c
  c21263c*7c7  &c56444c!&c361cc &c064589c
,"c*cÿc%&c92124c,"c*c
:c
:,c  c943c&c1224c;: c c
<#<c, c
´   ! ! 
- 
 
 

   
 !
 /
)0
$

$ ! "
"
  
   


 ,   , ,-
! 
!  ! -1
 
 

"
.$ 1%

     
 


 
c
c


 
  )


  ´! 
,   , 2! 
´ 
"
 
!    


 
 , 


1


 
  
  ! 
´
! 

34  



 
5
 
 
 



!     
 

´ "
 ! ´  


  !
,  
2<#5c" c!c  c%%c 46
 
 

 7
 !
´

6   
 6  
", 
" 
!
  ! 8
$
)
  $"&&"9":´


;
 
 0%´</<"(   
´

, 
 )


  )
!
"( 

! !
!  -
! 


 !  
 
´
-
 ´

 
&,-& 
4#9c" c c%% 
"#
 
 
!
.  (
 
"

 ,-


 
 %

,  
1
  ,-

 


, 
"7   
 

" 

 
, 
 c c c*c!
cc"c
  c#2<5&634c" c'
c=c6c% )c: c c*cc c c*c
c
c

#88&284c" c'
c=c3#39c% )c*cc*  c#c 


 
 , 
/=>c
  90?35>  :
´
.
  
5  
 36    $
  

!
 />>90?3==  : 
 .  

 !
 , !


   !


! 
    .

´ 3

 "


" c(cc/-c
c
@
 

@ 1/ 
@% !
 
@
 

@

1

 
@(





 
>c>c

BSNL has installed Quality Telecom Network in the country and now
focusing on improving it, expanding the network, introducing new telecom
services with ICT applications in villages and wining customer's confidence.
Today, c c%c09c" c c%c  c&c6c" c
.c&c<3c  cD c&c"c  c26243c*7c
7  &c09<9<c!&c268<c
c!c'c2Dc!)&c361cc &c
9501<<c,"c*cÿc%&c<4024c,"c*c :c
:,c
  c943c&c1224c;: c c<#9c, c.
c
c

BSNL is the only service provider, making focused efforts and planned
initiatives to bridge the Rural-Urban Digital Divide ICT sector. In fact there
is no telecom operator in the country to beat its reach with its wide network
giving services in every nook & corner of country and operates across India
except Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier
and North-eastern region of the country. BSNL serves its customers with its
wide bouquet of telecom services.

BSNL is numero uno operator of India in all services in its license area. The
company offers vide ranging & most transparent tariff schemes designed to
suite every customer.
BSNL cellular service, CellOne, has <<&504&363c3D cellular customers and
66&082c2D customers as on 30.11.2009. In basic services, BSNL is miles
ahead of its rivals, with 2<#5c" c!c  c%% i.e. 85 per
cent share of the subscriber base and 92 percent share in revenue terms.

BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet
Customers who access Internet through various modes viz. Dial-up,
Leased Line, DIAS, Account Less Internet(CLI). BSNL has been adjudged
as the NUMBER ONE ISP in the country.

BSNL has set up a world class multi-gigabit, multi-protocol convergent IP

infrastructure that provides convergent services like voice, data and video
through the same Backbone and Broadband Access Network. At present
there are 4#9c" c c%% c"#c
The company has vast experience in Planning, Installation, network
integration and Maintenance of Switching & Transmission Networks and
also has a world class ISO 9000 certified Telecom Training Institute.

Scaling new heights of success,  c c c*c!
cc"c

  c#2<5&634c" c'
c=c6c% )c: c c*cc c c*c
#88&284c" c'
c=c3#39c% )c*cc*  c# The
infrastructure asset on telephone alone is worth about Rs.630,000 million
(US $ 14.37 billion).
c
c

The turnover, nationwide coverage, reach, comprehensive range of

telecom services and the desire to excel has made BSNL the No. 1
Telecom Company of India.

ccccccccccccccccccccccccc 
>c>c
c
c
c

c c c
è

 
cc c
c

c c

c
c
With a corporate philosophy that considers Human
Resource as the most prized assets of the organization,
it's natural for BSNL to continually hone employee skills,
enhance their knowledge and their expertise and their
aspirations to fruition. Even as BSNL goes about
conducting its business activities, it lays emphasis on
constant enhancement of knowledge and skills through
regular training programmes.
cc
c ’ccBharat Sanchar Nigam Limited has a vast reservoir of c
highly skilled and experienced work force of about
3,57,000 personnel.
c
’ccWe believe that our staff, which is one of the best
trained manpower in the telecom sector, is our biggest
asset.
cc
c

c ’ccWe believe that our future depends on our staff who

provide services to our valued customers and stay in
touch with them. c
cc
c
c

’ccYo meet the technological challenges, employees are

trained for technology up-gradation, modernization,
computerization etc in BSNL's training Centers spread
across Country. Yhese centers are properly equipped with
the requisite infrastructure facilities such as Lecture
rooms, modern audio-visual aids, libraries, hostels etc.
cc
’ccYo apex training centers of BSNL i.e. Advance level
Yelecom Yraining Center (ALYYC) at Ghaziabad and Bharat
Ratna Bhimrao Yelecom Yraining Center at Jabalpur are
comparable to any world class Yelecom Yraining Center.
Moreover, 43 zonal training centers and a National
Academy of Yelecom Finance and Management have been
running for several years now.
cc
’ccifferent curriculum run in these centers to impart
technology based training, training for Attitudinal change,
basic educational and skill development program etc.cc
c

c c c

m c c
c

c c c
c
c



m 

 
   
 

CM GOPAL AS 233724 233724 2
2 c

24 44

irector(Enterpri R.K.AGGARW 237340 237341



2
se) AL 64 66  

irector(Finance GOPAL AS 237141 233141

 2 c
) 41 41

irector(Human GOPAL AS 237340 237340



2 c
Resource) 70 72

irector(Consum RAJESH 230371 237342

2 c
er Fixed Access) WAHWA 42 42
237389
99

irector(Consum R.K.AGGARW 237340 237340

2 c
er Mobility) AL 73 75

Company H.C.PANY 233533 233533 2 2 

Secretary & 95 89
GM(Legal)
c

7 cc
?%




?& ! 
?%


  
c
c

?/ 


?$
 
 c/-c
@A

  
@" 
 

@& 
 
-
@
@"! ,
@/ -
@% 
 

 ;
  
/-c
 ;



  ,-
 
 
  

   
 


  
 !
 ´

 


 B
% !
 
 
   
  ; 

!
   
" 
 
 
,

   ;
 !
  

   
 
 
  
 
  !
 
 
  

 &    B
"!##
#
,
-,
 C

!

 8
   

! 
 !
 

-

,  
 
  !


 8
 
´,   !
 

-

 
!  
.  

 8
 
 !
 

-


c
c

,  ´
!   #)
’ § 
   
’ ( 
’ 

’   !  


’ 

!
   
’ +

! 

’ ' ,- 
! 
"c  c
< 
 
  
 


 8
  
 
 ;

 
! 
 -   ,     ; 
" 

 

 !  
 

 8
 , 
!   
  
  ;
-,

 - 
 
! 

  

  
 

 
 
 ",    
 
,   


 

 8
 
  
;2 
 
  


 

 


 

  ,
3:  &#
&     

D

D,,
  -,
 
,
,   ,

    

 -,
 ,,




 8
 .


 ,


   , 
 

c
c

 ;
  , 


 8
    
 .  
- 
    
- !
"  

 


 

 
@&

 8
 


     !



 8
 , 
 
 
  
  ,
   
 
,   
@&
-

    ! 



;

;
  -,
- 

  
 
   

  
 ! 

  
 

;   
-

  2 


  ! ,

!

 
 !
  ,-

@§ 
 )

  

  ,,
  ! 
 
  
  ;
 
 ,      
 

 ,
-  

 
   
 -  

     2 

  ! ,

!

 
- 
 -,
 

  !
 
! 
 

:"
 
%  #
,
 

  
  
 
   
  ,
2  
 
    #
c
c

@# !!),
 
  


) 
 

 !  
@) );)
 
#    !!   


  
  

,    
 ! 


    ,-  
, 
  
  ,
@(

   #  
  
 )


 
  
 !   

 
  ! 
   
)
 )  
  ,
  , 

  
   
 
2 - 


 
"
  ! !


 

 

@ 
 # 
 
 !!
  


  
 
  
 
,

 
) ); 
   2  #

 , 



 8
   

  E


,  
 


 E
 
! 
  
, 

!,-
! 

  
 (
  
  
 
 

- 

 
 
 


 
 
   -   ,  )  
-,
 

c
c


 
&  
     # .,   
-,
- 
  

   
 
,  
   ; 

,
 
 

   ,
 
 

 , 
 

  

;
! 
 

.  8   
  , 
 

 
 
  ; 
 
! 
!
  .
, 
 
- 
 ,
 

 
! 
  

 ;
>:
 
<!

 #

 
!

   !

 
  


 
 


 
) );
!     


  
 


 

   ! 
 



   

 
 

´ 

  D
 D


 DD


F
 




  !  2
  


 
 !
 

 
 


   
;
 
 
,-
 

 8
 

  

  
*" cc
*" c#)
" ´



 C





c
c

  
 C


!

 8
  C
 



 8
 
"´! 
 

! -,   ,     
     
,   
-  !  -,  



 

 
1. (</§/%&<&((/&"&#)´   ,  
  
!

  

 
 
   ! 
 !
 -
 
,
 
 
 ""

  F/

   
  
6,     
   

,   

2

& ; !#)
 
,
 
   
 ,

2


; !
> 
     
,E
5 
    ,   
 
 

 
    ,
2
E
6   

 



   
 

  
E   

 



  
 
 , (
E
c
c

=& !



 ,
 
E
 
 
 
   
 ,
 !E
4
    
  ! 
    
 ,

E
7" !
 ,
  
 
 , !
3&
2
.   

 
   
  

 ´   
,  
,
 
 

  - 



  
!
!

   



 


 


!  !

 -,

 
33 ,
   


 
 
, , 
 2         ! 
12.""
-     c * c
c'),    
,   

 
  
 c
13. 
 
,G c:c"@c;

 

  ! 
"     
 


    H  



- 


 H 

 



.Dc$c>c
c
.c cc"  c/-c" !


 
  


 
 


  


 8
     
 
  !$  
 
   




(0 
  
 (0",
c
c


 ,   (0     -´%
 "

 
 ,


 ,& 


  ,


 
 
 ,   
  
 
 
,



   
&
!  
 , 
- -
%  ,


,
 .   
$ ,


. !
 . ! 
< ,

 


.
&
 
, . 6I
. ,
  $&
 &9  
 
,
:c

c c

c c
à cc c
c

ccc Distribution of Group-wise staff strength of BSNL (numbers) as on ccc

31st March 2009 is indicated below:c
cc
c
c

«c
 

   c
c

c c c
 cc c
c

c Revenue earned by BSNL during last five years c

c
c
c

c
c

D  c



cc
c Yhe BSNL is making substantial investment year to c
year for its network expansion and modernization.
uring the current financial year BSNL has made the
gross investment of Rs. 28,227 crore ( US $ 6.28
billion) in Fixed Assets.
c

c
c
c

V
V m  cc c

c

c
c BSNL has Gross Fixed Assets of over Rs. 132243 Crores (US c
c $ 25.96 billion) as on 31.03.2009.
c c

c
c
c

c c

c c
c
c
c
c
c
c c
c
c
c
c
c
c
c



cc
c

c
c c


cc

  c

as on
Yotal Number of connectionsc 3,01,22,269c
30.09.08c

A  c

as on
Yotal Number of connectionsc 46,96,641c
30.09.08c

†  
 c

as on
Yotal Number of Yelephonesc 5,54,928c
31.07.09c
c

c
c
c
 
  
 !àè"c

Yotal Number of Public as on

19,31,182c
Yelephonesc 30.09.08c
c

c
c
c
ààc

as on
Number of SY Stationsc 33,206c
30.09.08c
c

c
c
c
c
c

 
à
#$%$&%$'c

Yransmission Systemsc

igital
(Route kms)c (Route kms)c

Coaxialc 6,024c

Microwavec 50,430c

UHFc 45,130c

Optical Fiberc 5,60,086c

c

c
c
c
à à 
#$%$&%$'c

MCPC-VSAYsc 82c

IR Systems (2 Mb/ 8 Mb)c 99/38c

c

c
c cc
c

c c
c

c
c
c

cV 
 V cc c

c

c 
à  à 
(à 
 
)   


 
 
   %c

cc

cc

c
cc c
cc c Access round the clock help at following toll free
numberscc

’ ataone Broadband '1800-424-1600'cc

’ PSYN Call Center '1500' (in select states)cc
’ Sancharnet Help esk '1957' c
’ CellOne all India Help '1800 180 1503' or '1503' c

All BSNL Customer Service Centers (CSCs) now remain

open on all seven days from 8.00 AM to 8.00 PM
c
c

without any break for all activities. c

c

Cheque deposit machines have also been installed in

many cities, so that customers can make payments
24X7 at their convenience.c
c

Customers can also make payments by

cheque/emand raft to BSNL franchisees all over the
country. c
c

With a view to simplify and offer customer friendly

services, more than one Bfone connections can be
applied on a single application form. Accordingly, a
single demand note would be issued to the customer in
respect of all the connections applied for.c
c

Shifting charges for local as well as all India shifting of

fixed telephone (bfone) has been abolished.c
c

Pagers being given to outdoor staff in a phased

manner for speedy rectification of faults.cc
c

Majority of the local network is built up on jelly filled

and OFC for trouble free service. c
c

Internal istribution Points (Ps) being provided in the

customer premises to eliminate the faults arising out of
overhead wires.c
c

Extensive use of digital loop carrier (LC)/Wireless in

Local Loop (WLL) system for improving reliability of
external plant.c
c

Remote Line Units (RLUs). Remote subscriber Units

(RSUs) being provided extensively to reduce the long
lengths of copper cables.c
c
c

Establishing call centers across the nation to provide

single window solutions and convenience to
customers. c
c

Countrywide Network Management & Surveillance

System (NMSS) to ensure uninterrupted and efficient
flow of telecom traffic.c
c

Application Forms for new connections have been

made free of charge for all services. c
c

Procedure for restoration of telephones disconnected

due to non-payment simplified and powers delegated
to Secondary Switching Area (SSA) heads. c
c

Payment of telephone bills being received on Saturday

and Sunday through cheques in City Yelecom Offices
(CYOs). c
c

More than one Public Call Office(PCO) permitted at the

same premises. c
c

Various application forms and procedures being

simplified for new telephone connections, shifting and
third party transfer. c
c
cc
c

c c