SAP Enable Now

The Key to Successful Knowledge Transfer

March, 2018

PUBLIC
SAP WPB to SAP Enable Now

SAP Workforce Performance Builder was rebranded to

SAP Enable Now

Cloud On-Premise

Navigator was renamed to Desktop Assistant

+ New in-app help component Web Assistant

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Agenda

The need for Enablement

Solution Overview

Intelligent User Assistance (Web Assistant)

Demo

Conclusion

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The Need for Enablement
 Typical challenges around end user support -

➢ Frequently changing processes lead to knowledge gaps

➢ No defined business process to update the end-user learning materials

➢ Occasional process – how do we support the users ?

➢ How to assure that users get the data first time correct?

➢ A large number of tickets for first line support are actually knowledge request rather than system
errors

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Change Leads to Inherent Knowledge Gaps

“
The success or failure of a
major software application
deployment or upgrade
has a direct correlation
with the thoroughness of”
the training provided.

Gartner

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How Adults Learn in the Workplace
Source: Charles Jennings, former CLO of Reuters

10% 20% 70%

Formal Informal
On-The-Job Experience
Learning Learning
SAP Enable Now
Training Knowledge Performance Support (Time-of-Need)
Course Library
▪ Manuals ▪ Courses Desktop Assistant Web Assistant
▪ Exercise ▪ General Content ▪ Context Help ▪ Context Help
Simulations ▪ News ▪ Links to Content ▪ Links to Content
▪ Articles ▪ Guided Tours ▪ Guided Tours
▪ Help
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Solution Overview
What is SAP Enable Now?

SAP Enable Now is an end-to-end solution to collaboratively create, manage and deliver:

Formal Training Informal Learning Performance Support

Traditional instructor-led Self-directed learning and Micro-knowledge and

trainings and LMS-based sharing of knowledge process guidance
online courses within the application

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What Learning Modalities Are Supported?

Formal
Training
Courseware Classroom Assessments
for LMS training and Quizzes

Informal
Learning
Reference User-Generated Videos
Library Content

On-the-Job
Support
Guided In-App Push Reference
Processes Notifications Materials

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What Content Types Are Provided?

Soft Skill Training Process Tutorials Documentation Performance Support

E-learning courses Interactive demo, Manuals, process Context-sensitive in-

and knowledge practice, and test documentation app content delivery
assessments modes and test scripts and guidance

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How Can the Content Be Delivered and Integrated?

LMS Application Help Menu Context-Based Video Portals

Reference Library Mobile Test Scripts BPM Integration

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Why is our Solution so Effective?

Different Outputs from One Recording Automatic Localization

Template-Based Content Creation Multi-Modality for Content Re-Use

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For our Administrators – Manage content creation and deployment

✓ Manage content creation –

✓ Define styles and templates
✓ Decide what content types to create
✓ Assign someone to record the transaction / process
✓ Workflow to approve content before publishing –
✓ Reviewer role
✓ Authorization to publish
✓ Version Management
✓ Role back
✓ Comparison between versions

=> Full Content-Lifecycle Management System

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For the Authors - Jump start content creation

SAP Enable Now - Info Center

The SAP Enable Now Info Center contains:
✓ Getting started: Introduction to idea, concept and the various output formats
✓ Link collection: Useful links about the product within the SAP universe
✓ Product trainings: Interactive trainings for each component
✓ Content and templates: Templates, blueprintsc and images to enhance your
contents
✓ Support information: Fast access to the support via fitting ticket components
✓ Newsletter: Pro-active notification on each new release Click on the icon

Start creating high-end content quickly and easily

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Value for endusers

End users will find the right information in the right

place in the right time without searching for the correct
information
Increase workforce Improve data quality and
productivity - confident in increase business process
hours and competent in days execution speed

and/or

End users will receive the right information in the

right place in the right time

Maximize adoption for Increase first-call resolution

corporate change events – rate in your call centers – both
for IT and non-IT changes externally and internally

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Intelligent User Assistance (Web
Assistant)
User experience for the Intelligent Enterprise
One consistent user onboarding and enablement experience across the entire Intelligent Enterprise Suite

Intelligent Enterprise Suite

SAP User

2 SAP Enable Now / Web Assistant

The Intelligent Suite offers a best- In-app Enablement
1 will be integrated in all applications
in-class enablement experience, that
is consistent across the entire suite. Experience (and UI technologies) as the in-app
help & learning.
SAP Enable Now / Web Assistant
In-app Help & Learning Content
Help Portal & Learning Journeys In-app Help & Learning Content
Help Portal contains the official SAP
4 3 for users for most important
documentation and offers access to
scenarios delivered as part of the
dedicated Learning Journeys.
product.

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The super blend of enablement
SAP’s Intelligent User Assistance (Web Assistant) is an essential part of the attractive, simple, and enjoyable
experience of using SAP software – and it helps to ensure high productivity as of day one.

Holistic combination of enablement approaches

Efficient support for users to get their job done

Embedded features and functions within the SAP user interface

Just-in-time delivery of knowledge

User-centric information based on context

Ready-to-use enablement material of high quality by SAP

Customizable content to be adapted to your needs

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Intelligent User Assistance in SAP Solutions

▪ Descriptive explanations of screen

elements directly in-app
▪ Resembling traditional F1 help
Contextual Help

▪ In-app, step-by-step process assistance

▪ Useful instructions and information for
each process step
Guided Tours

▪ Getting-started tutorials to empower users

▪ Consumable content, either in-app or
in the Learning Center
Embedded Learning

▪ Pro-active notifications on new or improved

interface elements
▪ Ideally suited to drive in-app change management
What’s New

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 Demo by Fran
Content at a glance
(Click to start the slide-show)

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Building the enterprise knowledge framework
One consistent user-onboarding and enablement experience across the entire Intelligent Enterprise Suite

Intelligent Enterprise Suite

Delivery and
management of Content
enablement content consumption
reports

Content
Collaborative
lifecycle
content
management
Integration and production
reuse of
existing content
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 But even in the cloud, 80% of SAP customers expect more than embedded standard content

“We utilize the SAP standard tutorials

as a starting point but when we
change or adapt standard processes
we need to either adapt the tutorials
or create our own ones.”
SAP S/4HANA Cloud Customer

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Intelligent User
Assistance for
SAP Cloud Solutions

Providing SAP customers with

an inbuilt solution to onboard
and continuously enable SAP Cloud
users ‘in the flow of work’ – Enablement
making their organizations Best Standard, always up-to-date
training content included
Run Businesses with SAP’s
In-app learning, embedded
Cloud Solutions in SAP Cloud software –
at no extra cost
Contextual help to assist
users in moment of need
Customization
Software
Option to license state-of-the-art
SAP Enable Now software to
build custom onboarding and
continuous learning programs
Build new content or adapt
existing content, on your own
Embed your training into
SAP Cloud solutions
Enablement
Services
Professional services from SAP
Education or SAP partners are
available to help you create or
adapt new custom content
Approved partners can create,
manage, and deliver on all your
enablement needs

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With SAP Enable Now Licences, you can customize and enhance content
delivered by SAP

Edit the standard SAP in- Customize the design

app user assistance and choose display
content easily and directly variant for the
within the application intelligent user
assistance framework

Create your own, specific Localize all user

user assistance content assistance content to meet
easily or reuse and embed the needs of your global
your legacy content workforce

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Option 1: Purchase SAP licences

Use SAP
content Documentation SAP Contextual Guided Embedded
& Manuals Help Portal Help Tours Learning

Enrich with
your content
Video Legacy Any Any
Content Content Document URL

+
Provide assets context-based in SAP Enable Now
an intelligent approach Web Assistant

Empower your users

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 Option 2: Work with an approved SEN PMC Partner who can do the work for
you!

Partner purchases
and manages the SAP Enable Now SAP Contextual Guided Embedded
content Help Tours Learning
licences for you

Builds customer content

and adds their own Industry & package Legacy Best practice Any
specialist partner content content Content Document URL

Managed and
Provide assets context-based in delivered by the
an intelligent approach expert Partners

Simple solution to get the

best of both worlds

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= 28
Update: Intelligent Enterprise Suite* – Overview on SAP Enable Now
integration status

Sales Cloud

Service Cloud Subscription Billing

Marketing Cloud
Customer Data Cloud Customer Engagement Center
(from Gigya)

Commerce Cloud Analytics Cloud

Currently available Under development In planning for 2019 time

*subject to change, based on SAP Roadmap
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Summary: The superior user assistance framework

The complete package Native integration Included default content

SAP Enable Now is the industry-leading Embedded into SAP’s cloud DNA by SAP offers premade content for different
solution to collaboratively create, manage and default without any additional intelligent enterprise suite applications:
deliver all modalities of corporate knowledge integration efforts. guided tours, what's new, field help,
transfer. embedded learning and more.

Customizable content* Independent Environment Free of Charge

Any default content is customizable: Change SAP Enable Now works on any device, The intelligent user assistance framework
the look & feel, or even add your own content whether it is Windows, MacOS or any and premade content comes free of charge.
in any format. other given mobile device. Only customizing or adding own content
requires SAP Enable Now licenses.
*chargeable
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Demo
Conclusion
Conclusion
Supporting Companies on Their Journey to Run Simple

Value Proposition and Scope:

• Create all types of enablement and documentation content
• Cross-application and cross-industry - for any subject
• Automatically localize, update, and maintain content
• Re-use all kind of existing content for context-sensitive help
• Mobile and social learning, plus on-the-job guidance
• Process automation and acceleration
• Available as cloud and on-premises solution

62% fewer help desk tickets

70% less training and support costs
73% faster process execution
92% faster documentation of processes
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SAP Enable Now - Value

Holistic enablement suite with SAP’s strategic knowledge transfer solution Full cloud approach with web-
multi-modal content concept is embedded into applications such as SAP based editing capabilities
S/4HANA

End-to-end performance support Simple all-in commercial model SAP Enable Now Info Center as
from single-source engine (performance support and SAP Solution source of free training, content and
Manager integration at no additional cost) templates

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Enable Now : Market success
* Previously Workforce Performance Builder

◼Over 2,500 customers and partners in 5 years

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Thank you.
Contact information:
Joost van Schaik
Solution Architect
SAP EMEA
joost.van.schaik@sap.com
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