Q2- Gender:

Q2_Gender
Cumulative
Frequency Percent Valid Percent Percent
Valid Female 65 29.7 43.3 43.3
Male 85 38.8 56.7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

43.3%
Female
Male
56.7%

Interpretation: Male respondent (56.7%) are more than compare to female respondent.
Q3-Age Group:

Q3_Age
Cumulative
Frequency Percent Valid Percent Percent
Valid Below 18 1 .5 .7 .7
18-25 91 41.6 60.7 61.3
26-35 41 18.7 27.3 88.7
36-45 15 6.8 10.0 98.7
Above 45 2 .9 1.3 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

1
2
15

Below 18
18-25
41 26-35
36-45
91
Above 45

Interpretation: It was found out that 91 respondents fall in the age 18-25, Which was the
highest.
Q4-Occupation:

Q4_Occupation
Cumulative
Frequency Percent Valid Percent Percent
Valid Student 58 26.5 38.7 38.7
Business 22 10.0 14.7 53.3
Job 56 25.6 37.3 90.7
Self employed &
9 4.1 6.0 96.7
Professional
Housewife 4 1.8 2.7 99.3
Other 1 .5 .7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

2.7% 0.7%
Student
6%
Business

38.7% Job

37.3% Self employed &

Professional
Housewife

14.7% Other

Interpretation: Here we have total 6 categories of occupation Student, Business, Job, Self
Employed, Professional and Housewife But response from the student are highest 38.7%.
Q5-Yearly Income :

Q5_Yearly_income
Cumulative
Frequency Percent Valid Percent Percent
Valid Less than 2.5 Lakh 64 29.2 42.7 42.7
2.5 - 5 Lakh 50 22.8 33.3 76.0
5 - 10 Lakh 30 13.7 20.0 96.0
more than 10 Lakh 6 2.7 4.0 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

4%

20%
Less than 2.5 Lakh
42.7%
2.5 - 5 Lakh
5 - 10 Lakh
more than 10 Lakh

33.3%

Interpretation: It was disclosed that 64 persons out of 150 were having income below 2.5 lakhs,
which was highest in number.
Q6-Why are you using online food ordering application ?

Q6_Why_are_you_using_online_food_ordering_application
Cumulative
Frequency Percent Valid Percent Percent
Valid Time Saving 32 14.6 21.3 21.3
Variety of menu 5 2.3 3.3 24.7
Home delivery 51 23.3 34.0 58.7
Offer & discount 53 24.2 35.3 94.0
Various Payment method 1 .5 .7 94.7
Cost effective 8 3.7 5.3 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

0.7%
5.3%

21.3% Time Saving

Variety of menu
3.3% Home delivery
35.3%
Offer & discount
Various Payment method
Cost effective
34%

Interpretation: Most of the people who are using online food ordering application is mainly for
Offer and discount (35.3%), Home delivery (34%) & Time saving (21.3%).
Q7-Which application you prefer the most?

Q7_Which_application_you_prefer_the_most
Cumulative
Frequency Percent Valid Percent Percent
Valid Zomato 76 34.7 50.7 50.7
Swiggy 60 27.4 40.0 90.7
Uber eats 14 6.4 9.3 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

9.3%

Zomato
Swiggy
50.7%
40% Uber eats

Interpretation: From the above chart we can say that most people using Zomato (50.7%) and
Swiggy (40%).
Q8-How you come to know about online food delivery application?

Q8_How_you_come_to_know_about_online_food_delivery_application
Cumulative
Frequency Percent Valid Percent Percent
Valid Newspaper 6 2.7 4.0 4.0
Internet 45 20.5 30.0 34.0
Advertisement 63 28.8 42.0 76.0
Friends & relatives 26 11.9 17.3 93.3
Word of mouth 6 2.7 4.0 97.3
Others 4 1.8 2.7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

2.7%

4% 4%

Newspaper
17.3%
30% Internet
Advertisement
Friends & relatives
Word of mouth
Others
42%

Interpretation: It was found that Advertisement (42%), is the biggest source where people will
know about the online food delivery application followed by Internet (30%) and friends and
relatives (17.3%).
Q9-Which meal you typically order food online?

Q9_Which_meal_you_typically_order_food_online
Cumulative
Frequency Percent Valid Percent Percent
Valid Breakfast 3 1.4 2.0 2.0
Lunch 40 18.3 26.7 28.7
Snacks 52 23.7 34.7 63.3
Dinner 55 25.1 36.7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

2%

26.7%
36.7% Breakfast
Lunch
Snacks
Dinner

34.7%

Interpretation: From the above chart we can says that mostly people prefer online food order
for dinner meal (36.7%) and the least is breakfast (2%).
Q10-How frequently do you use online food ordering application?

Q10_How_frequently_do_you_use_online_food_ordering_application
Cumulative
Frequency Percent Valid Percent Percent
Valid Daily 4 1.8 2.7 2.7
Weekly 40 18.3 26.7 29.3
Twice a month 38 17.4 25.3 54.7
Thrice a month 39 17.8 26.0 80.7
Monthly 19 8.7 12.7 93.3
Quarterly 10 4.6 6.7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

2.7%

6.7%

12.7% Daily
26.7% Weekly
Twice a month
Thrice a month

26% Monthly
Quarterly
25.3%

Interpretation: It was found that 40 respondent order weekly online food which was highest
(26.7%).
Q11-How much money do you spend in a month for online ordering?

Q11_How_much_money_do_you_spend_in_a_month_for_online_ordering
Cumulative
Frequency Percent Valid Percent Percent
Valid Less than Rs. 1000 91 41.6 60.7 60.7
RS. 1001 to Rs. 3000 53 24.2 35.3 96.0
Rs. 3001 to Rs. 5000 5 2.3 3.3 99.3
More than Rs. 5001 1 .5 .7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

100
90
80
70
60
50
40
30
20
10
0
Less than Rs. 1000 RS. 1001 to Rs. Rs. 3001 to Rs. More than Rs.
3000 5000 5001

Interpretation: Here 91 respondent would like to spend less than Rs.1000 for online food
delivery which was highest and only 1 respondent prefer more than Rs.5001.
Q-12Which factor influence you more for ordering online food ?

Q12_Which factor influence you more for ordering online food?

Swiggy Zomato Uber eats

Price 65 66 19
Offer & discount 56 78 16
Delivery service 62 73 15
Payment mode 65 73 12
Quality 63 71 16
Packaging 63 68 19
Restaurant review 59 84 17
Customers review 56 82 12

90
80
70
60
50
40
Swiggy
30
20 Zomato
10 Uber eats
0

Interpretation: It was found that Zomato users are more influenced by customer review(82),
Restaurant review(84),Offer and discount(78), at the other side Swiggy users are mainly
influenced by Payment mode(65), Price(65),& Packaging and Quality(63) and Uber eats users
are influenced by Packaging(19), Price(19), Offer & discount(16).
Q13-On Which occasion you like to order online food?

Q13_On_Which_occasion_you_like_to_order_online_food
Cumulative
Frequency Percent Valid Percent Percent
Valid Business event 5 2.3 3.3 3.3
Special occasion or parties 16 7.3 10.7 14.0
Social 8 3.7 5.3 19.3
Don't want to cook 52 23.7 34.7 54.0
Weekends / holidays 69 31.5 46.0 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

3.3%

10.7%

5.3% Business event

Special occasion or parties
46%
Social
Don't want to cook
Weekends / holidays
34.7%

Interpretation: From the above chart we can says that mostly people like to order online food
on Weekends/holidays (46%) and the least is Business event(3.3%).
Q 14- Which type of challenges you faced at the time of ordering online food?
Q14_Which type of challenges you faced at the time of ordering online food?

Swiggy Zomato Uber eats

Service follow up is 61 48 41
poor
Issue regarding to 56 63 31
payment
Confusing menu 37 49 64
Timelines 44 54 52
Server capabilities 43 57 50
Accessibility 40 57 53
Packaging 50 55 45
Tracking 49 71 30
Explaining address to 57 68 25
delivery boy
Subsequent delay in 77 44 29
refund

90
80
70
60
50
40
30
20 Swiggy
10
0 Zomato
Uber eats

Interpretation: Hence the users of online food ordering application are faces a major issues
when they explaining address to delivery boy,Service follow-up is poor, subsequent delay in
refund, Server Capabilities.
Q15-What payment of mode do you prefer the most?

Cumulative
Frequency Percent Valid Percent Percent
Valid Net banking 23 10.5 15.3 15.3
Cash on delivery 65 29.7 43.3 58.7
credit card or debit card 19 8.7 12.7 71.3
E- Wallets 43 19.6 28.7 100.0
Total 150 68.5 100.0
Missing System 69 31.5
Total 219 100.0

15.3%

28.7%
Net banking
Cash on delivery
credit card or debit card
E- Wallets
12.7%
43.3%

Interpretation: From the above chart we can say that respondents are more using cash on
delivery option(65) for payment.