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Overview of Wipro Corporation Performance
corporation at
$4.9 billion for
3,325
2007-08
USD MN
2,391
2. Total Employees
1,820
~100,000 1,273
,
652 816
3. Total IT business 363 465
223
touches $4.3
billion
2003-04 2004-05 2005-06 2006-07 2007-08
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4. C
Consumer Care
C
Revenue USD MN Net Income USD MN
and Lighting
business achieves
$378 million •Wipro Corporation revenue at Rs.200 billion for 2007-08
5. Wipro – •5 year CAGR off Revenue 36% and
d Net Income off 34%
Infrastructure
•IT business contributes 87% of Revenue and 92% of PBIT
Globally No 1 in
Hydraulic •85% of IT business is Services and 15% is Products
Cylinder Business
*All numbers are IGAAP Financial numbers translated into USD on the basis of realized exchange rate
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Offshore Still Small Part of Overall Spend
1,759
1. Despite the growth Global Technology Related Spend & India’s
India has seen in Current Exports ($ Bn)
Global IT Services
market, it is still a
very small Indian Exports As 802
% of Global Spend
proportion (~2%) of
global spend 495 ~5% 462 ~2% ~1% ~2%
17.7 35%
3. IT-BPO exports 33%
6.2
could reach a
size of $120-
180 Bn by 2015 ;
CAGR of 15-21%
from FY07-08
BPO Offshore IT
5 year CAGR
> 50% > 28%
Source: NASSCOM McKinsey report
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Combined Services Business & New Vertical Structure
Ability to leverage domain competency of Global IT & deep rooted customer relationships in WI
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Revised Segment
2007‐08
Segment Revenue EBIT EBIT %
EBIT %
IT Services 3,647 777 21.3%
Products 656 31 4.8%
IT S i
IT Services + Products
P d 4 303
4,303 809 18 8%
18.8%
WCCLG 378 47 12.5%
Others 282 19 6.8%
Wipro Corporation 4,963 875 17.6%
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Performance of Combined IT Services
1,952
1,458
1,032
CQGR 8.8% 979
858
on
779
venue USD millio
734
680
626
571
Rev
Q1 07 Q2 07 Q3 07 Q4 07 Q1 08 Q2 08 Q3 08 Q4 08
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Combined Services Business
Strength of Business Model through Service Line Penetration
Revenue Mix
Service line distribution for 2007-08
Combined IT
1. Strong
g newer
Service line
Global IT
presence in India
and Middle East
services market
2. Newer Service
lines contributes
to 50% of Total
Services business
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Combined Services Business
Strength of Business Model through Vertical Foothold
Revenue Mix
Vertical distribution for 2007-08 Combined IT
Global IT
2
2. 14 Clients
Cli t >$50
Mn Revenue run- Mar-07 Mar-07 Dec-07 Mar-08
Dec-07 Mar-08
Dec 07 and Mar 08 includes Combined IT Services
rate in Q4 Includes consulting
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Leadership in Non IT Business
13
Wipro Differentiators
1 Verticals
1.
2. Service Lines
3. R&D
5. Wipro Way
6. Acquisition
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Wipro Differentiators: 1. Verticals
Improved Addressability through Verticalization
Verticals Addressed
Telecom TSP & Banking Securities Insurance Manf. Retail & Energy & Healthcare
Media Services Utilities
38% 42%
27%
40%
15% 49%
36%
in Middle East
44%
4. Transformational customer
engagements
•Internal Controls
•Business Models
• Customer centered
• Experimentation
• Adaptable to changes
• Proactiveness
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Wipro Differentiators: 6. Acquisition
Acquisition Strategy
Expanding
d S
Service Line portfolio
f l
New geographies
est e t o
Investment of $
$1 b
billion+
o to
towards
a ds st
strategic
ateg c acqu
acquisitions
sto s
1 Global TOS
1.
3. Best Shoring
4. Integrated
g Consulting
g
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Shaping the Future: 1. Global TOS
Total Portfolio of Services
TIS Infocrossing
Infrastructure Consulting & SI Managed Data Center Services
Managed Services – Open Systems Managed Services – Mainframe &
Storage
Network Management
Non-linear delivery model
Business Service Management
Service Desk
Program Management
Consultative
Approach
Multi-tower
Delivery Assurance engagements IT Rationalization
Change
Ch Management
M t Application Rationalization
Commercial
Implement and Re-architect
Institutionalize
Management
• Design ideal mix of onshore, offshore and best shore based on client’s business needs and value hierarchy.
• Provide integrated applications
applications, BPO and ITO Service Delivery from Global Service Centers
Centers.
• Provide near-shore capabilities with specialized skills aligned with customers’ business needs from Regional Centers.
Portugal Japan
325 150
USA
Netherlands
1450 Germany
25
100
Romania
250
Mexico Austria
China
C a
125 150
France 375
Brazil 125
Philippines
100 Sweden
150
UK 75
300
GEO GO-TO-MARKET
Dedicated MEGA / GAMA account alignment
A
Winning
Combination:
T.K. Kurien
Lee Fields
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GPT: Mission
•Initiate and leverage relationships with leading global sourcing advisors
and PE firms; Attain prime-referral attention; Realize up to 50% of TCV (
Total Contract Value ) wins from Influencer channel
Sales
Channel
(new
business)
O
P
P
O GP Potential
GP Suspect GP Prospect GP Lead GP Customer
R Customer
Advisor T
Channel U
(new N
prospects)
t ) I Engage Qualify Propose Contract Service
T
I
E Opportunity Development Opportunity Management
S
Strategic
Accounts
Channel
(developing
& selective)
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Global Programs Team
(Functional Alignment)
Chief Executive
Global Programs (L.F.)
Executive Assistant
Team SPOC (S.S.)
(US) Advisor Manager Sales/Opportunity Opportunity Leader Opportunity Program VSL (2)
Leader (US) Finance Manager Retail & Manufacturing (India)
(US) (Demand Mgmt) Manager
(Demand Creation) (India) (K.S.)
(US) (US) (M.O.) TBD
Suspect GP should be notified on the first sales call 1. Opportunity notification should reach GP team
well in advance
Prospect GP should be notified 1 quarter in advance 2. GPSC should be notified immediatelyy
3. Opportunity leader should be identified within 5
days of notification
Lead GP should be notified 1 month in advance 4. First qualification to be done in 1 week
Qualify Plan and Design Review and Negotiate and Sign-off &
Opportunity Strategize Solution Refine Contract Service
5. Opportunity information should be 8. Solution assurance reviews 12. Minutes of all key client, advisor
complete and comprehensive should be performed for every and internal meetings should be
- Wipro history with the client key milestone proactively documented and distributed to
- Relationship mapping 9. On-going qualification should be core team on the same day
- Competition information performed after every mile stone 13. All unresolved issues should be
- Size, duration & scope 10. GREEN team review plan should escalated upwards within 2 days
6. RFP based Qualification should be announced at least 1 week in of planned closure date
be performed within 1 week of advance and documents 14. Deal status report should be
receiving RFP submitted at least 3 days in published on a weekly basis
7. Team should be formed within advance religiously to all stakeholders
- 2 days for GPSC core team 11. RED team review plan should be 15. Win-Loss analysis should be
- 3 days for core solution team announced at least 2 weeks in performed within 5 business days
advance and documents along with formal recording of
- 5 days for consulting SMEs submitted at least 2 days in best practices, lessons learnt and
- 7 days for review teams advance reusable components captured
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All of these macro Processes have full documentation
- Wipro Capability - Estimate, form core - Develop win themes - Execute risk strategy - Execute negotiation - Perform win /
assessment and bid teams - Create story board - Develop negotiation strategy loss review
- Competition - Develop plans for - Develop response strategy - Re-execute risk - Document best
assessment Stakeholder mapping, as per Story board - Validate and refine strategy practices
- Cost of opportunity Advisor interactions, - Integrate solution commercial offer - Seek Client feedback - Document
assessment Partnership initiation across tracks - Perform power-edits - Seek Advisor feedback lessons learnt
- Risk and feasibility - Develop DD / Site - Develop pricing and and quality checks - Perform internal review - Capture
assessment visits plan value proposition - Perform compliance - Reassess top-line and reusable deal
- Develop Solution & - Develop Risk strategy & traceability checks margins realization components
commercial Strategy - Perform GREEN team - Perform RED team - Prepare and present - Update GP
- Prepare executive review review BAFO repository
summary - Refine Executive - Finalize & submit - Finalize contract and - Update GP win
- Perform BLUE Summary & response proposal submit to client / loss ratio
team review
Qualification Bid Tracker, Response docs Final Proposal Contract GP Repository
Document Strategy Document Commercial model Documents Documents updates
G
Go Strate GoG G
Go G
Go G
Go
Soluti Contra
Qualification gy Offer
on ct END
Review Revie review
review review
w
Re-qualify Re-qualify Re-qualify Re-qualify
END END END END END
N G
No-Go N G
No-Go N G
No-Go N G
No-Go N G
No-Go
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Tools and templates
Qualify Plan and Design Review and Negotiate and Sign-off &
Opportunity Strategize Solution Refine Contract Service
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Functions
Opportunity manager
Account Manager Client engagement Solution Design Enterprise Solution Architect
Transition Manager
Opportunity Leader
Sales Head • Stakeholder mapping • RFX response management Bid manager
Program manager Design team
• Advisor interactions • Solution design
• Partnership initiation • Transition design
• On-going feedback from • Transformation design
client and advisor • Delivery design
• Relationship management • Bid management
• DD management
Solution center leader
Process Leads Opportunity Delivery head
SIA Leads
Management Operations support
Delivery manager
Vertical & Horizontal
SMEs, APEX
Solution Assurance Infrastructure team
Pre-sales team
• Qualification • Staffing bid team Resource mgmt team
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RACI…”who does what”
Client Engagement Account Manager, Sales Head Executive Leadership Pursuit Team
Opportunity Leader Team
Solution Design Opportunity Program Opportunity Program Vertical & Horizontal Solution Assurance
Manager, Vertical SPOC Leader SMEs & A/c teams Team
Operations Support Delivery Head/ Vertical head Opportunity leader Solution Assurance
Manager / Program Manager Team
Pricing and contracting Legal, HR, Finance, Finance Lead Opportunity leader / Solution Assurance
Account Manager Sales, vertical head Program Manager Team
Solution Assurance Solution Center Leader Chief Executive GP Sales Head SMEs
Team Vertical Head
Note: detailed responsibilities within each track are listed in the attached excel sheet GP RACI Matrix
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Governance
TIS BPO C
Consulting
li
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Thank you for your time
Information contained and transmitted by this presentation is proprietary to Wipro Limited and is intended for use only by the individual or
entity to which it is addressed, and contains information that is privileged, confidential or exempt from disclosure under applicable law.
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