Knowledge Management Plan

One of the most important assets of any organization is its corporate knowledge. This asset does not happen or
grow accidentally. A knowledge management (KM) plan is therefore a key to success.

Knowledge Management Plan Instructions

The knowledge management (KM) plan includes the following:

Purpose: A brief introductory statement defining the purpose of the knowledge management plan, such as:

The knowledge management plan shows how knowledge management can improve the
effectiveness and efficiency of overall program management, as it describes how people will be
connected to one another in the program and to information generated throughout the course of
the program.

This plan should be prepared early in the program because through a commitment to KM by the program
management team, greater efficiencies should result. People on the program team will be able to access
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prepared by others with whom they may not have direct contact or even know. People also will be able to
locate subject matter expertise that could help with key program issues. The emphasis is on use of KM to
avoid reinvention, promote reuse, use less experienced staff on issues and problems for which solutions
are available and staff members with greater expertise on areas in which innovative solutions are
required, and provide the opportunity to eliminate redundancy in the program work environment.

A. REQUIREMENTS FOR QUALITY PLANNING, QUALITY ASSURANCE, AND QUALITY

CONTROL FOR THE PROGRAM’S COMPONENTS
This section describes the minimal requirements each of the program’s components must follow concerning
quality planning, quality assurance and quality control in order that the quality management activities of the
program components support the overall quality policy and standards at the program level.
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B. PROGRAM-LEVEL ROLES AND RESPONSIBILITIES

This section describes the program manager’s roles and responsibilities for maintaining quality standards as
well as for quality assurance and quality control at the program level. These roles and responsibilities are
performed throughout the program.

C. QUALITY METRICS
This section describes quality metrics that will be used in quality assurance and quality control at the program
level to ensure program requirements are met successfully, rework is not required, and there is compliance
with the program’s standards and any applicable regulations.
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