per hour

per min
Mean Arrival rate λ 24 0.4
Mean service rate µ 36 0.6

a) Probability that service time is one minute or less: P(service

= time<=1) 0.45
b) Probability that service time is two minute or less: P(service
= time<=2) 0.7
c) Probability that service time is more than two minute: P(service
= time>2)
1-P(service time<=2)

b) Mean Arrival rate (per hour) λ = 10

Mean service rate (per hour) µ = 12

Utillization λ/µ = 0.83

As λ/µ <1, Following operating characteristics are applicable

a) Probability of no request for assisstance in the system Po = 1-λ/µ

b) Average number of requests waiting for service Lq = (λ^2)/(µ*(µ-λ))
c) Average waiting time in minutes before service begins Wq = Lq/λ
d) Average time at the refernce desk in minutes W = Wq+1/µ
e) Probability that new arrival has to wait for service Pw = λ/µ

Q11Mean Arrival rate (per hour) λ = 2.5

Mean service rate (per hour) µ = 6

Utillization λ/µ = 0.42

As λ/µ <1, Following operating characteristics are applicable

i) Probability of no units are in the system Po = 1-λ/µ

ii) Average number of units in waiting line Lq = (λ^2)/(µ*(µ-λ))
iii) Average number of units in system L = Lq+λ/µ
iv) Averagetime a units spents in waiting line(in min) Wq = Lq/λ
v) Average time a unit spents in the system (in min) W = Wq+1/µ
vi) Probability that new arrival has to wait for service Pw = λ/µ
= 0.3

0.17
4.17
25 min
30 min
0.83

Mean service rate (per hour) µ = 7.5

0.58
0.3 Average number of customers in waiting line
Lq = (λ^2)/(µ*(µ-λ))
0.71 Average number of units in system L = Lq+λ/µ
7.14 Average time a customer spents in waiting
Wqline(in
=min)
Lq/λ
17.14
0.42
= 0.17 28.5
= 0.5
= 4
Q18 Mean Arrival rate (per hour) λ =
Mean service rate (per hour) µ =
Number of Channels k =
Utillization λ/µ =
As λ/µ <1, Following operating characteristics are applicable

i) Probability of no units are in the system

Po =
ii) Average number of units in waiting line Lq =
iii) Average number of units in system L =
iv) Average time a unit waits for the service
Wq =
v) Average time a unit spends in the systemW =
vi) Probability of having to wait for service
Pw =
or
Probability of having to wait for service
P(n>=2) =

Q21 Mean Arrival rate (per hour) λ =

Mean service rate (per hour) µ =
Number of Channels k =
Utillization λ/µ =
As λ/µ <1, Following operating characteristics are applicable

Probability of no units are in the system

Po =
Average number of units in waiting line Lq =
Average number of units in system L =
Average time a unit waits for the service
Wq =
Average time a unit spends in the systemW =
Probability of having to wait for service
Pw =
or
Probability of having to wait for service
P(n>=2) =
 14
10
2
1.4
e applicable

0.18 (from the table on pg 558)

(((λ/µ)^k)λµ/(k-1)!((kµ-λ)^2))Po 1.35
Lq+λ/µ 2.75
Lq/λ 0.1
Wq+1/µ 0.2
(1/k!)((λ/µ)^k))(kµ/kµ-λ)Po 0.58

1-P(n<=1) 0.58

2.5
6
2
0.42
e applicable

0.66
(((λ/µ)^k)λµ/(k-1)!((kµ-λ)^2))Po 0.02
Lq+λ/µ 0.44 42.89
Lq/λ 0.01
Wq+1/µ 0.17
(1/k!)((λ/µ)^k))(kµ/kµ-λ)Po 0.07

1-P(n<=1) 0.07
Q25 Mean Arrival rate (per min)
Average service per customer order
Average time a unit spends in the system

a) Mean service rate per channel in terms of customers per min

b) Average waiting time in line prior to placing an order
c) Average number of customers in the system

Q 27Mean arrival rate (per hour)

Mean service rate (per hour)
Standard deviation

a) Mean arrival rate (per hour)

b) Mean service rate (per hour)

c) Average number of jobs waiting for service

d) Average time that a job waits before a welder before before working on it(in hours)
e) Average number hours between when a job is received and when it is completed(in hours)
f) Percentage of time the Gubser'e welder is busy

Q30 Number of channels

Mean access requests (per hour)
Mean service rate per line (per hour)

a) Probability that 0 lines will be in use

Probability that 1 line will be in use
Probability that 2 lines will be in use
Probability that 3 lines will be in use

b) Probability that an agent will be denied access to the system is when j = k i.e. Pk

c) Average number of access lines in use

d)
λ = 4
= ###
W = 10

µ = 0.5
Wq = W-1/µ= 8 min
L = λW = 40

λ = ###
µ = 3.2
stdev
= 2

λ = ###
µ = ###
λ/µ = ###
Lq = ((λ^2)(stdev^2))+(λ/µ^2))/(2*(1-λ/µ))
= 2.23
Wq = Lq/λ= 8.9
W = Wq+1/µ
= 12.1
Pw = ###

k = 3
λ = 42 Mean access requests (per hour) λ =
µ = 20 Mean service rate per line (per hour)
µ =

λ/µ = 2.1 λ/µ =

i (λ/µ^i)/i! i (λ/µ^i)/i!
0 1 0 1
1 2.1 1 2.5
2 2.21 2 3.13
3 1.54 3 2.6
Total 6.85 4 1.63
Total 10.86
j Pj=[((λ/µ^j)/j!)/(Σ(λ/µ^i)/i!))]
0 0.15 j
1 0.31 Probability that 0 lines
0 will be in us
2 0.32 Probability that 1 line
1 will be in use
3 0.23 Probability that 2 lines
2 will be in us
Probability that 3 lines
3 will be in us
= 0.23 = 0.23 Probability that 4 lines
4 will be in us

L λ/µ(1-Pk) = 1.63
 L = Lq+λ/µ
Wq = Lq/λ

50
20

2.5

j (λ/µ^i)/i!
0 1
1 2.5
2 3.13
3 2.6
Total 9.23

Pj=[((λ/µ^j)/j!)/(Σ(λ/µ^i)/i!))] j
0.09 Probability that 0 lines will be in use 0
0.23 Probability that 1 line will be in use 1
0.29 Probability that 2 lines will be in use 2
0.24 Probability that all 3 lines will be in use and3 agent will be denied service
0.15
Pj=[((λ/µ^j)/j!)/(Σ(λ/µ^i)/i!))]
0.11
0.27
0.34
0.28