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1. Role of IS in organizations.
2. Three characteristics of valuable information.
3. Four components of IS.
4. MIS research areas.
5. Examples.
6. Ethical questions.

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• American Idol
• Hurricane Sandy
• Walmart

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1. Operations management
2. Customer interactions
3. Decision making
4. Collaboration on teams
5. Strategic initiatives
6. Individual productivity

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• Functions to deliver goods and services
• Compliance
• Industry-specific operations

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• CRM systems build and maintain
relationships.
• Web-based front offices and online self-
service.

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• Data-driven decision making
• Business intelligence

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• Social networks
• Online communities

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• Competitive advantage
• Businesses and nonprofit organizations

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• Computer software
• Electronic devices

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• Data
• Information
• Knowledge

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• Timeliness
• Accuracy
• Completeness

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1. People
2. Technology
3. Processes
4. Data

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• Leaders
• Managers and staff
• Information technology team
• User-generated content

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• Hardware
• Software
• Telecommunications

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• Set of activities to achieve task
• Business process management

Chapter 1 - 16
• Raw ingredient for
every information
system
• Converted into
digital format,
integrated and
shared across
systems

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• Development
• Organizations
• Individuals
• Groups
• Markets

Chapter 1 - 18
• Marketing
• Finance
• HR
• Sales
• Manufacturing
• Entrepreneurship

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• Fundraising
• Updates
• Micro-volunteering

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• Chief Information Officer (CIO)

Chapter 1 - 21
 Chapter 1 - 22
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• Microsoft productivity survey
• Role of IT

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• Privacy
• Crisis management
• Reputation

Copyright © 2015 Pearson Education, Inc. Chapter 1 - 24

1. Role of IS in organizations
2. Three characteristics of valuable information
3. Four components of IS
4. MIS research areas
5. Examples
6. Promises, perils and ethics

Copyright © 2015 Pearson Education, Inc. Chapter 1 - 25

 Nasdaq OMX case

• Electronic trading
exchange
• Competes on speed
• Risks

Chapter 1 - 26
• Emergency response
• Use and enhancements
• Challenges

Copyright © 2015 Pearson Education Chapter 1 - 27