GKNM HOSPITAL

G KUPPUSAMY NAIDU

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FOUNDER

G.Kuppuswamy Naidu was one of the earliest Indian entrepreneurs. He established

Lakshmi Mills Company, a major textile yarn and cloth manufacturer, in 1910 in Coimbatore,
India.

G KUPPUSAMY NAIDU MEMORIAL HOSPITAL

GKNM Hospital was established in 1952 by the Kuppuswamy Naidu Charitable Trust to
care for Women and Children. Since then this institution has grown to encompass the entire
spectrum of specialities under one roof.

VISION

It is the vision of the GKNM Hospital to be a humane health care service provider of the
highest standard, focusing on providing accessible, safe, effective and efficient medical services
to the Community.

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MISSION

• To provide patient focused humane care.

• Use technology for the benefit of the patients.

• Continuously upgrade the knowledge, skills and attitude of all health care professionals.

• Create an atmosphere in the Hospital which is clean, safe, organized and positive.

• Develop and retain people who are caring, motivated, receptive, focused and

flexible.

• Establish and practice ‘Quality Improvement’ policies in all processes, systems,

functions and activities of GKNMH.

• Make research and innovation an integral part of the institution

• To be an institution that renders effective charitable services to the economically

challenged sections of the community and to be the preferred destination of charity for the
donors.

VALUES

• Empathy and compassion.

• Attitude.

• Courtesy and respect.

• Sense of Ownership and Accountability.

• Team work.

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Why GKNM?

GKNM Hospital was established in 1952 by the Kuppuswamy Naidu Charitable Trust to
care for Women and Children. Since then this institution has grown to encompass the entire
spectrum of specialities under one roof.

There are innumerable nursing homes, tertiary care hospitals and specialty hospitals in
the city of Coimbatore. In the midst of so many choices, why choose G. Kuppuswamy Naidu
Memorial Hospital?

WHAT INFLUENCES A PATIENTS' CHOICE OF A HOSPITAL?

The factors are many: Easy to reach and accessibility is a logistic reason. However, there
is something more which is necessary.

Credibility

The confidence that the Medical staff will only do what is best for the patient. At GKNM
Hospital, procedures are not foisted on patients unless absolutely required

Communication

The patient and family are involved in all care related decisions. They are apprised of all
details in clear and unambiguous terms and the Medical teams are available to discuss and dispel
any fears or doubts.

Affordability

Our charges are among the most affordable from dormitories to deluxe suites leaving it to
patient’s choice.

Qualified Staff provide care

Care providers are credentialed and privileged to provide services. All Staff undergo a
robust induction program and continued learning and training is very much a part of their
activities.

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 The Hospital is recognised to conduct teaching programs leading to DNB qualification in
eight specialities. Several of our students have cleared this post graduate exam with top honors.

Quality and Safety of care

Care providers are credentialed and privileged to provide services. All Staff undergo a
robust induction program, and continued learning and training is very much a part of their
activities.

The Hospital is recognized to conduct teaching programs leading to DNB qualification in

eight specialties. Several of our students have cleared this post graduate exam with top honors.

Quality and Safety of care are the cornerstone of our services

GKNM Hospital was the first Hospital in Tamilnadu to be accredited by the 'National
Accreditation Board for Hospitals and Healthcare Providers’.

Quality excellence and safety programs are implemented for both medical and
nonmedical departments. Data is closely monitored and outcomes are shared with the Staff for
continual improvement. A hospital which has checks and balances is always viewed upon with
respect. Our audit programs are indeed models of Quality assurance.

Cutting edge technology

G. Kuppuswmay Naidu Memorial Hospital, where patient centered and quality focused
care is affordable and delivered with empathy. We constantly upgrade our facilities to ensure the
latest medical advances are available for our patients.

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TRUSTEES

SRI ADITYA KRISHNA PATHY

SRI R. GOPINATH - VICE PRESIDENT

SRI R. JAGADISH CHANDRAN

SRI S. PATHY - PRESIDENT

SRI VIJAY MOHAN

DR. JAIRAM VARADARAJ

SRI SANJAY JAYAVARTHANAVELU

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EXECUTIVE TEAM

Healthcare is a serious and complex business, offering numerous challenges and plenty of
opportunities. No health system, no matter how committed, can tackle all the challenges at the
same time. But we do have to figure out a way to manage them. I believe the way to do this will
be through the power of communication. We must improve communication between patients and
their care givers. We must focus on providing patient-centered care, which means we must
collectively talk with patients and their healthcare providers to understand and respond to their
needs. We must be sure we focus on the whole patient too, taking into account the patient’s
physical, mental and emotional health. Putting the patient at the center of all we do and
supporting them with comprehensive communication between providers will allow us to create a
better care delivery model and better outcomes.

Dr. Ragupathy Veluswamy

BSc, MBBS, DCH, AB, FAAP, CHCQM, MMM, CPE, FACPE

Chief Executive Officer

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 Along with communication, we need to practice evidence-based medicine. Practicing
evidence-based medicine means we must systematically approach healthcare problem solving by
integrating the best available research evidence with our clinical expertise and the patient’s
values in terms of employing interventions most likely to improve how long or how well the
patient lives—on his or her terms.

Improving clinical outcomes is our key to moving toward healthcare excellence. Our
future lies in developing a system where hospitals, physicians and patients truly partner for better
outcomes; where all stakeholders communicate proactively and consistently; where we remove
redundant processes to add value; where we take timely action on behalf of our patients with
their collaboration and support; where we foster a community where partnership in health is a
way of life.

The issues in healthcare and the strategies we execute now will determine the future of
our hospital, our communities and our nation. We must move from a focus on acute care to the
promotion of health. We must create a continuum of care that takes into account the total needs
of the population we serve. We must deploy a holistic approach that brings together acute and

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chronic care, clinical and non-clinical care, prevention and overall physical and psychological
wellness.

We have done much and learned even more. But, we’ve only just begun.Join me as we
work together in achieving clinical and service excellence for the patients and their families who
rely on us.

DEPARTMENTS

• Anaesthesiology

• Cardiology

• Dentistry

• Dermatology

• ENT

• Emergency Medicine

• Diabetology

• Gaestroentrology

• Orthopedics

• Plastic Surgery

• Pulmonology

• Pain Service

• Urology

• General Surgery

• Home Health Service

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• ICU

• Laboratory Medicine

• Neurology

• Nephrology

• Nuclear Medicine

• Gynocology

• Oncology

• Opthelmology

• Pediatrics

• Fertility Centre

Anaesthesiology

Anaesthesiology is the practice of medicine dedicated to the total care of the patient
before, during and after surgery. Anaesthesiologists are also experts in resuscitation, pain
management and intensive care.

Cardiology

Cardiology is the study and treatment of disorders of the heart and the blood
vessels. A person with heart disease or cardiovascular disease may be referred to a cardiologist.

A cardiologist specializes in diagnosing and treating diseases of the cardiovascular

system. The cardiologist will carry out tests, and they may some do procedures, such as heart
catheterizations, angioplasty, or inserting a pacemaker.

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When would I need a cardiologist?

Cardiology deals with heart health. If a person has symptoms of a heart condition, their
physician may refer them to a cardiologist.

Symptoms that can indicate a heart problem include:

 shortness of breath
 dizziness
 chest pains
 changes in heart rate or rhythm
 high blood pressure

They often treat patients who have had a heart attack, heart failure, or other heart problems.
They help make decisions about heart surgery, heart catheterization, and angioplasty and
stenting.

Heart diseases that a cardiologist can help with include:

 atherosclerosis
 artrial fibrillation
 arrhythmias
 congenital heart disease
 coronary heart disease
 congestive heart disease
 high blood cholesterol and triglycerides
 hypertension
 pericarditis
 ventricular tachycardia
 high blood pressure, or hypertension

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 A person may need to see a cardiologist even without symptoms, if they have a family
history of heart disease or high cholesterol, if they are or have been a smoker, if they have
diabetes, or if they are starting a new exercise program. A woman who has had pre-eclampsia
may be at higher risk of heart problems in a later pregnancy or during the menopause.

What does cardiology involve?

A cardiologist will review a patient's medical history and carry out a physical
examination.

They may check the person's weight, heart, lungs, blood pressure, and blood vessels, and
carry out some tests.

An interventional cardiologist may carry out procedures such as angioplasties, stenting,

valvuloplasties, congenital heart defect corrections, and coronary thrombectomies.

Tests

Electrocardiogram (ECG or EKG): this records the electrical activity of the heart.
Ambulatory ECG: this records heart rhythms while the person carries out exercise or their
regular activities. Small metal electrodes are stuck on to the chest, and these are connected by
wires to a Holter monitor, which records the rhythms. An exercise test, or stress test: this shows
the changes of heart rhythm when resting and exercising. It measures the performance and
limitations of the heart. Echocardiogram: this provides an ultrasound picture that shows the
structure of the heart chambers and surrounding areas, and it can show how well the heart is
working. Echocardiography can measure how well the heart is pumping blood, known as cardiac
output. It can detect inflammation around the heart, known as pericarditis. It can also identify
structural abnormalities or infections of the heart valves.

Cardiac catheterization: a small tube in or near the heart collects data and may help
relieve a blockage. It can take pictures and check the functioning of the heart and the electrical
system. Catheter-based techniques with fluoroscopy can be used to treat congenital cardiac,
valvular, and coronary artery diseases.

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 Nuclear cardiology: nuclear imaging techniques use radioactive materials to study
cardiovascular disorders and diseases in a noninvasive way.

Examples are infarction imaging, single-photon-emission computed tomography

(SPECT), planar imaging, and myocardial perfusion imaging.

Cardiac electrophysiology

Cardiac electrophysiology is a subspecialty of cardiology. The physician looks at how

electric currents inside the heart muscle tissue work, how the current spreads, and what the
pattern of the currents mean. Electrophysiology study (EPS) of the heart: in this test, a catheter is
threaded into a vein at the top of the leg. Guided under fluoroscopy, it makes its way to the heart.
The catheter measures the electrical signals within the heart.

An EPS of the heart can:

 help to show what is causing symptoms

 help decide if a patient needs a pacemaker
 help decide the best treatment for patients with arrhythmia, or abnormal heart rhythm
 determine how likely a patient is to experience tachycardia or an accelerated heart beat
 A cardiac electrophysiologist can provide treatment for abnormal rhythms including
cardiac ablation, implantable cardioverter defibrillators, or pacemakers.

Dentistry

Dentistry, also known as dental medicine and 'oral medicine, is a branch of medicine that
consists of the study, diagnosis, prevention, and treatment of diseases, disorders, and conditions
of the oral cavity, commonly in the dentition but also the oral mucosa, and of adjacent and
related structures and tissues, particularly in the maxillofacial (jaw and facial) area. Although
primarily associated with teeth among the general public, the field of dentistry or dental
medicine is not limited to teeth but includes other aspects of the craniofacial complex including
the temporomandibular joint and other supporting, muscular, lymphatic, nervous, vascular, and
anatomical structures.

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Dermatology

Dermatology is the branch of medicine dealing with the skin. It is a specialty with both
medical and surgical aspects. A dermatologist is specialist doctor that manages diseases, in the
widest sense, and some cosmetic problems of the skin.

 ENT
 Emergency Medicine

 Diabetology

Gaestroentrology

Gastroenterology is the branch of medicine focused on the digestive system and its
disorders. Diseases affecting the gastrointestinal tract, which include the organs from mouth into
anus, along the alimentary canal, are the focus of this speciality. Physicians practicing in this
field are called gastroenterologists. They have usually completed about eight years of pre-
medical and medical education, a year-long internship (if this is not a part of the residency), three
years of an internal medicine residency, and two to three years in the gastroenterology
fellowship. Gastroenterologists perform a number of diagnostic and therapeutic procedures
including colonoscopy, endoscopy, endoscopic retrograde cholangiopancreatography (ERCP),
endoscopic ultrasound and liver biopsy. Some gastroenterology trainees will complete a "fourth-
year" (although this is often their seventh year of graduate medical education) in transplant
hepatology, advanced endoscopy, inflammatory bowel disease, motility or other topics.

Orthopedics

Orthopedic surgery or orthopedics, also spelled orthopaedics, is the branch of surgery

concerned with conditions involving the musculoskeletal system. Orthopedic surgeons use both
surgical and nonsurgical means to treat musculoskeletal trauma, spine diseases, sports injuries,
degenerative diseases, infections, tumors, and congenital disorders.

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Pulmonology

Pulmonology is known as chest medicine and respiratory medicine in some countries and
areas. Pulmonology is considered a branch of internal medicine, and is related to intensive care
medicine. Pulmonology often involves managing patients who need life support and mechanical
ventilation. Pulmonologists are specially trained in diseases and conditions of the chest,
particularly pneumonia, asthma, tuberculosis, emphysema, and complicated chest infections.

Nephrology

Nephrology studies systemic conditions that affect the kidneys, such as diabetes and
autoimmune disease; and systemic diseases that occur as a result of kidney disease, such as renal
osteodystrophy and hypertension. A physician who has undertaken additional training and
become certified in nephrology is called a nephrologist.

Gynocology

Gynocology is the medical practice dealing with the health of the female reproductive
system (vagina, uterus, and ovaries) and the breasts. Outside medicine, the term means "the
science of women". Its counterpart is andrology, which deals with medical issues specific to the
male reproductive system.

Oncology

Oncology is a branch of medicine that deals with the prevention, diagnosis, and treatment
of cancer. A medical professional who practices oncology is an oncologist Cancer survival has
improved due to three main components: improved prevention efforts to reduce exposure to risk
factors (e.g., tobacco smoking and alcohol consumption), improved screening of several cancers
(allowing for earlier diagnosis), and improvements in treatment. Cancers are often managed
through discussion on multi-disciplinary cancer conferences where medical oncologists, surgical
oncologists, radiation oncologists, pathologists, radiologists, and organ specific oncologists meet
to find the best possible management for an individual patient considering the physical, social,
psychological, emotional, and financial status of the patient. It is very important for oncologists
to keep updated with respect to the latest advancements in oncology, as changes in management
of cancer are quite common.

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Opthalmology

Ophthalmology is a branch of medicine and surgery which deals with the diagnosis and
treatment of eye disorders. An ophthalmologist is a specialist in ophthalmology. The credentials
include a degree in medicine, followed by additional four to five years of ophthalmology
residency training. Ophthalmology residency training programs may require a one-year pre-
residency training in internal medicine, pediatrics, or general surgery. Additional specialty
training (or fellowship) may be sought in a particular aspect of eye pathology. Ophthalmologists
are allowed to use medications to treat eye diseases, implement laser therapy, and perform
surgery when needed. Ophthalmologists may participate in academic research on the diagnosis
and treatment for eye disorders.

OTHER DEPARTMENTS

 ENT
 Emergency Medicine
 Plastic Surgery
 Pain Service
 Urology
 General Surgery
 Home Health Service
 ICU
 Laboratory Medicine
 Nephrology
 Nuclear Medicine
 Fertility Centre

AWARDS

The DOYENS – Guardians of Health Care, an appreciation award by The Hindu

group in association with Health & Family Welfare Department, Govt. of Tamilnadu.

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Accreditation by NABH

GKNMH is accredited by NABH (National Accreditation Board for Hospitals and

Healthcare Providers), Quality Council of India, Ministry of Health & Family Welfare, New
Delhi. This is the first hospital in Coimbatore to get accreditation by NABH.

Baby Friendly Hospital - GKNM Hospital was accredited by the Joint Accreditation
Committee of The Indian Academy of Paediatrics (TNSC and Coimbatore Branch) along with
The Rotary Coimbatore Spectrum Rotary, Coimbatore

GKNMH is accredited by NABH (National Accreditation Board for Hospitals and

Healthcare Providers), Quality Council of India, Ministry of Health & Family Welfare, New
Delhi.

Community Services

Raksha - Hospice Care

Overview

Raksha - Hospice Care was inaugurated on 13th June 2001, by “His Holiness Sri.
Jayendra Saraswathi Swamigal” to commemorate the 50th anniversary of the G. Kuppusamy
Naidu Memorial Hospital, and its service to community. Since then we have been providing high
quality Palliative Care free of charge for cancer patients living in Coimbatore and surrounding
areas. The Hospice is 15 bedded unit where qualified medical personnels provide 24 hour care to
terminally ill patients. Our services are underpinned by a respect for human dignity and care for
the physical, psychosocial, spiritual and emotional needs of the total person, whatever their age,
lifestyle, culture and spiritual belief.

With the in-patient and day care services we also offer a comprehensive home care
service for patients with incurable and debilitating illness. The visiting Community Palliative
Care team includes doctors, nurses, physiotherapists and counselors. The aim of this service is to
help patients and their family, cope with care needs at their preferred place of care.

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 Palliative Care Service

Overview

Palliative Care is a specialised medical care that focuses on relieving suffering and
achieving the best possible quality of life for patients when they face serious illness. Care is
provided by specially trained doctors, nurses and other specialists who work together with
patients and their families to provide an extra layer of support. It is appropriate at any age and at
any stage in a life limiting illness and can be provided along with curative treatment.

Who provides Palliative Care?

 Specialist Doctors

 Nurse Specialists

 Physiotherapists

 Dieticians

 Counsellors

Treatment & Procedures

services

 Outpatient clinic at GKNMH

 Inpatient care at GKNMH & Raksha Hospice

 Day care service at Raksha Hospice)

 Home visiting services

Specialities

 Raksha – The Hospice

 Home Care Services

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How to access our services?

For advice on inpatient and outpatient Palliative care services at GKNMH & Raksha
Hospice please contact us on 0422-4305254 or visit our clinic in the C block at GKNMH.

For advice on Home care services please contact us on 0422-4305364 or visit our Home
care team in the B block at GKNMH.

Improves Quality of Life

Palliative Care treats people, who are suffering from serious and chronic illnesses like

 Cancer

 Cardiac Diseases like Heart Failure

 Chronic Lung Problems

 Chronic Kidney Disease

 Dementia and other Neurological Problems

 Pain

 Shortness of Breath

 Fatigue

 Nausea

 Vomiting

 Loss of Appetite

 Difficulty in Sleeping

 Depression

It also helps you gain the strength to carry on with daily life. It helps you to have more
control over your care by improving your understanding and choices of treatment.

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 Home Health Services

Overview

The population suffering from chronic diseases is on the rise in the developing countries
as also their medical expenses. Chronic diseases are progressive long-term medical conditions
like heart diseases, chronic respiratory diseases, stroke, chronic renal failure, cancer etc. These
diseases limit the capacity of the patient to perform everyday tasks like personal grooming,
mobility and household chores; and they increasingly need assistance. They are major drivers for
seeking repeated consultations and consequent hospitalization.

Studies have shown that an in-home care delivered by trained nurses guided by
physicians has a beneficial effect on health outcomes such as reduced morbidity (disease
burden), unplanned hospitalizations and emergency department visits.

Treatment & Procedures

Services offered

The services provided under home care program will include, but not limited to,
discharge planning, in-home care consultations, continuity of care, priority scheduling, self-
management support and guidance.

Who can avail this service?

Patients with

 Restricted mobility

 Bedridden patients

 Advanced disease stage

 Routine follow up after acute exacerbation of chronic disease

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What to expect?

Doctor visit

Done by specialist consultant trained in family medicine/ palliative medicine/ Geriatrics

Follow up visit and assessment Medication optimization and dose adjustment Primary consultant
coordination and care.

Nurse visit

Guided by consultants for follow up visit and continuation of care Procedures done-
wound care, ostomy care, respiratory care, feeding tube insertion, catheter care and insertion,
ascitic tapping, IV medications; Medication – compliance and check for polypharmacy and
duplication Primary consultant coordination and care.

Phlebotomy services (lab investigations)

Samples collected by a nurse at home and reports informed to the concerned physician
Copy of the report will be available at GKNMH website under login section.

Counselling services

Psychotherapist – specialised in dealing with distressing scenarios and helps you deal
with a life-changing situation (chronic diseases and terminal illness.

In addition,

 Seniors integrated / enhanced program (for frail patients)

 Short-term support for acute exacerbations of chronic illnesses – Pulmonology,

Cardiology, Nephrology, Neurology etc..

 Integrated oncology care – supportive treatment while under curative treatment

 Paraplegics, Stroke patient care program

 Rehabilitation / physiotherapy programs

 End of life care

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  Lymphedema management

 Community awareness sessions to destigmatize illnesses

 Counselling and bereavement support

 Vaccination for elderly patients- pneumococcal and Influenza

 Guide and empower the bed assistants employed to care for your loved ones.

Service details

Available as 9am to 5pm in-home visits, with 24*7 telesupport for patients enrolled under home
care services covering a radius of 20km within Coimbatore city limits.

 GKNMH Home Care covers a radius of 20 km in and around Coimbatore

 It is not an emergency service – Home visits are done for regular follow up and
continuum of care

 Visit Timings: 9 am to 5 Pm – Monday to Friday and Saturday only for high priority in
medical needs patients

 24*7 Telephone support line

 Doctor or nurse visit scheduled as per the doctor’s discretion and assessment

 One time registration fee applicable with consequent visit charges.

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 Corporate Social Responsibility

GKNMH values Empathy and Compassion

One of our core values, Empathy and Compassion, we at GKNMH, have taken our social
responsibilities very seriously. We are involved in various projects as part of our service,
extending our hands to provide and share in the care and well being of the society.

Raksha - Hospice Care was inaugurated on 13th June 2001, to commemorate the 50th
anniversary of the G. Kuppusamy Naidu Memorial Hospital, and its service to community. Since
then we have been providing high quality Palliative Care free of charge for cancer patients –
especially the terminally ill, enabling/helping them to go peacefully and comfortably. The
Hospice is 15 bedded unit where qualified medical personnel provide 24- hour care to terminally
ill patients.

The Rural Health Centre – Veerapandi G. Kuppuswamy Naidu Memorial Hospital had
started a Rural Health Centre at the village Veerapandi, off Mettupalayam Road on 5 th May
1995. This rural health center was started to provide comprehensive health care for the villagers
of Selvapuram, which is about 4 km off the main road and also to provide medical consultation
and treatment for the surrounding villages free of cost. The trust had selected this place, because,
inspite of being close to the city like Coimbatore, this village was totally isolated from
civilization even without a road or bus service.

The centre provides the following medical services to the villagers, such as the following

 Regular treatment

 Health education

 Antenatal & Postnatal check ups

 Immunization

 Maternal and child health care

 Family welfare programmes

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  AIDS awareness

 Nutrition programmes

 Sanitation

 Cancer screening programmes

 Free eye camps

 Free cardiac consultation

 Free eye & cardiac surgery for deserving patients

 Pulse Polio Immunisation programme in co-ordination with nearby Primary Health

centre

 Diabetic Clinic

 Physiotherapy

 Dental Care

 Tobacco cessation Clinic every week

Health Education Programme:

The Center conducts teaching programs for school children, parents, nursing mothers,
volunteers & youth from the village, facts about nutrition, sanitation, immunization, hygiene,
first aid, family planning methods etc., through the means of charts, placards, posters, lectures,
workshops, discussions, film shows, songs, folk dances and dramas.The Centre has also
identified and extends healthcare to the surrounding villages which need basic medical facilities,
health education, preventive medicine and a good referral system.

Tamil Nadu Chief Minister Comprehensive Health Insurance Scheme

GKNM Hospital is recognised under the Tamil Nadu Chief Minister's Comprehensive
Health Insurance Scheme (CMCHIS) to provide treatment (outpatient and inpatient care) in the
following specialties.

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  Cardiology

 Cardiothoracic Surgery

 Oncology (Radiation therapy)

 Interventional Radiology

This scheme is applicable to individuals with an annual income of Rs.72,000/- and

below. Apart from the above, the hospital also gives concessions for deserving patients, as the
motto of the hospital is "Humane Healthcare".

Centralised Customer Care Desk

Services/ Components

1. HIM related activities

 Age Correction

 Name Correction

 Address Correction

 Father Name Correction

 Mother Name Correction

 Religion Correction

 Sex Correction

 Office Address Adding

 Spouse Name Correction

 Income Correction

 Occupation Correction

 Education Correction

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 PPO No Adding

 Baby's name inclusion for child in OP records

 Change of address for patient

 Indoor Case Paper

 First Consultation Notes

 Stent Stickers

 Outpatient Records- RCHID

 Investigation Report -original

 Second copy of all investigation report

 Death Summary And Discharge Summary

 Death Report

 Films CT scan/xray,MRI etc report and in compact disc

 DVD for angio /scopy and procedure

 Outpatient records -consultation notes (New & Review ) if requested for treatment
(missed )

 Birth certificate - old /New

 Birth and Death Data correction letter to the patient for corporation submission

 Sterilisation certificate

 Insurance queries regarding data correction in discharge summary

 Insurance claim verification of patient medical records

 BSNL / postal employee death verification

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  Death Claim Form Fill Up

 Wound certificate for MLC

 Copy of patient medical records for postmartum

 Copy of patient medical records for CMCHIS death /district collector / VHN/ PHC

2. Public relations related activities

 Bill breakup details

 Copy of bills

 Treatment estimation

 Certificate for surgery

 Co-ordination with Insurance

 Co-ordination with other departments

 Pharmacy bills, reports and stent invoice

3. Insurance related activities

 Billing / medical records related queries,

 Implant invoice, Cath Lab Procedure reports and other investigation reports for
reimbursement purpose

 'Visiting consultant signature' for reimbursement

 Estimation / tariff details for all cashless patients.

 Billing related queries during admission and discharge.

 Medical records related queries and documentation corrections.

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  General queries related to insurance. (ex. Queries like Which insurance companies we
provide cashless services , Govt employee insurance like CGHS , Central govt employees
scheme, income tax exemption certificate .)

Allied Departments

 Ambulance
 Dietetics
 Heart Failure Clinic
 Insurance
 Memory Clinic
 Master Health Checkup
 Pharmacy
 Physiotheraphy
 Telemedicine.

Facilities

Ambulance Service

The Ambulance Service is an integral part of Emergency Medicine Department. We have

a fleet of ambulances with the necessary facilities, like monitors, defibrillators, ventilators and
continuous oxygen supply. The fleet is supported by paramedics skilled in transportation of
seriously ill patients and victims of road traffic accident. They are trained in Advanced Cardiac
Life Support and Advanced Trauma Life Support.

Pharmacy

The Pharmacy is responsible for dispensing medications daily for the inpatient and
outpatient population. It consists of pharmacists and support personnel, who work together to
ensure that patients receive highest quality pharmaceutical care. Of the three pharmacies that are
part of the department, the main pharmacy, situated near the reception, functions round the clock,
throughout the year and is also kept open during public holidays. The other two that caters to the
inpatients and outpatients during the day are situated near the general ward and at Level II of the

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hospital. The pharmacy store is situated at the basement. Bulk stocks of all the medicines and
surgical items are stored in the pharmacy stores. Medicines are procured from companies that set
standards in quality. These include standard companies with good credentials. The dispensing at
the pharmacy counters is done by the pharmacists after carefully checking the medicines
individually with the prescription.

 A block – 08:00 am to 07:00 pm (except on Sundays & holidays)

 C block – 24 X 7 (near emergency)
 C Block – 08:00 am to 05:00 pm (only oncology patients)
 D block – 08:00 pm to 08:00 am (only pediatric patients)

Supportive services

 24 hours pharmacy and Bedside Medicine Services

 Individual & group counselling service to inpatients / outpatients

 Diet counseling services

 Tobacco cessation counselling clinic

 Laundry services

 Sengadu dormitory- free accommodation for indigent patient / attenders

 RAKSHA – The Hospice

 Ambulance services

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International Patient Care service

The dedicated International Patient Care Services at GKNM ensures that patients
traveling from abroad have a hassle-free, comfortable medical journey with a satisfactory
outcome. The team provides treatment estimates, arrange for accommodation, transport, money
exchange, translation services, and also help the patients through the red tape. The team ensures
that the patient and family can focus on recovery while GKNM takes care of the rest. The team
engages with patients, doctors, other country medical experts to provide access to quality
healthcare at affordable prices. They ensure you get the “feel at home”.

Our Services

Medical Option & Visa Arrangements

GKNM Hospital has a team of doctors with vast experience and high qualifications in a
wide range of medical specialities who provide medical opinions for international patients.
Patients are provided with treatment options and are helped to obtain medical visa by providing
adequate and required medical certificates.

Providing detailed medical opinion and tele-consultation with our team of consultants
before arrival.

Transport

Our services begin even before our patients arrive in our premises. Our team coordinates
appointments with the appropriate specialists and assists the patient and his/her family and
friends with visa invitation, letter arrangements for processing medical visa.

Members from our team are on hand to meet the patient at the airport and escort him/her,
safely and in comfort to our hospital. We also help in providing translation services on request
and availability.

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IPC coordinators

To ensure that patients and their families are comfortable for the duration of their
treatment with us, our International Patient Care team assigns co-ordinators to each of patients.
They will answer queries and provide assistance whenever needed.

International Cuisine

The Dietary Department at GKNM Hospital supervises the meals prepared and served to
the patient/attenders. We offer healthy international cuisines that meet the patients' dietary
requirements and also which suit their palates through our exclusive kitchen for international
patients.

International Television

The need for patients/attenders to keep updated with local and international news and
events is well understood and our suites feature televisions broadcasting international channels.

Patient Rooms

GKNM provides a wide choice of patient rooms to suit individual requirements; from
well-furnished, world-class individual suites at the Platinum wing, state-of-the-art deluxe private
rooms with all amenities such as unlimited wi-fi connections, a well-equipped kitchenette/pantry,
a private space for attenders, waiting rooms, etc.

Long Term Assistance

We ensure to maintain long-term communication with patients to ensure continuity of

care and provide assistance to communicate with consultants.

Estimate Request

GKNM hospital is ranked among the best hospitals in India and provides world-class care
at an affordable cost.

Please fill the form below and our representatives will get back to you with the required
information.

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Payments

Payments can be done either via cash(upto Rs. 2 lakhs only), online payment, credit card
or Wire Transfer. We also facilitate money transfer option within the hospital premises.

Insurance

A patient who wishes to avail insurance coverage needs to follow the following process
to avail treatment at GKNM:

Contact our International care coordinator and enquire about using your insurance with
GKNM Hospital. Get the insurance form filled by your local doctor and send it to the care
coordinator who will process your request through our insurance department. In case of out-
patient consultation or in-patient admission, we require pre-approvals from the insurance
companies.

Check below before you send

 Copy of your passport and Visa.

 A passport size photo (51mm X 51 mm).
 A letter from the hospital you are currently being treated at.
 Any prior approval letter provided by the insurance company.

Documents Needed Before arrival:

 Previous Medical Reports.

 Visa
 Passport
 Copy of the quotation and treatment plan provided by GKNM
 Photographs (passport size)

In case of an organ transplant, above-mentioned documents are required by the donor as well.

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Quick recovery

We know that environment plays a significant role in the recovery process. Patients
recover faster when they are comfortable and feel positive, hence we assist patients to travel
around to various tourist locations in and around Coimbatore – the Queen of Hills - Ooty,
Kodaikanal, Conoor, Attapadi, Anakatti, Valparai, Kotagiri, Topslip, Munnar, Silent Valley and
many more – to get a feel of our tradition and heritage – places like Mysore, Thanjavur etc....
depending on the patient's inclination.

CAREER OPPORTUNITIES

• Counselor – MBA – 4 Openings

• Junior officer – M.Com – 1 Openings

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