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SUBJECT : Purchasing
POLICY STATEMENT:
PURPOSE:
PROCEDURE:
1. PAYMENT DOCUMENT
1.1. Up on Requisition process
Market List
Daily request to purchase fresh F&B kitchen such as meat poultry, fruit, vegetable
etc. Raised either manually or through IMS.
Urgent Market List
Urgent purchase ordered directly by Kitchen after purchasing office hour. Manual
market list orders are retrospectively passed to receiving and purchasing after
order.
Purchase Requisition
Request to purchase Non-Food, Non store items as and when required such as
guest supplies, operating equipment, engineering spares etc.
Recovery Purchase Requisition
Urgent purchase ordered directly by user department.
Recovery PRs are retrospectively passed to receiving and purchasing after order.
Capital Expenditure Requisition
Request to incur CAPEX based on approved yearly CAPEX budget. Such as Fixed
asset and renovation expenditure
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Order Request
Request generated from IMS to replenish Par level in Store.
2. STANDARD GUIDELINES
2.1. Original Document
Purchasing department is to order goods based on only original requisition
document.
Internal User Materials - Wording and format to comply with standards and
Hotel internal requirements.
Panel of approved IATA certified Travel Agents should be evaluated for competitive
pricing, reliability and service to Hotel.
The Travel Agent contracts should be reviewed on a yearly bases based on feedback
from User Departments.
• Cost Control to create Item Codes in IMS and include Purchasing Specifications
in the Item Description.
Sole Suppliers
Suppliers may be Sole Suppliers due to unique product requirements and market
conditions, or where no other source is available and no other alternative
arrangement can be made.
- No alternative quotation is necessary for Suppliers who are Sole Suppliers,
provided that selection of such Suppliers was according to an approved
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evaluation process.
Generally, Suppliers:
• Are sourced by Purchasing Department.
• Are recommended by User Departments, Sister Hotels or Corporate Office.
• Approach Hotel directly.
Purchasing supervisor is to carry out Inspection of Supplier Premises. The following items
should be checked and documented:
• Identity & Credentials of Key Staf - Directors and key contact staf.
• Company particulars - Telephone/ fax numbers, addresses
(Suppliers should not be operating from P.O. Box Numbers) etc.
Suppliers operating as Individuals (and not Companies) should not be selected unless it is
industry practice or no alternative Suppliers are available.
Compliance with:
Purchasing Supervisor is to ensure that Suppliers hold valid Licenses/ Permits/ Hygiene
Certificates etc. in accordance with local regulations:
• Copy of Supplier Licenses and Certificates are to be obtained and filed.
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- Gifts should not be solicited and personally accepted. Gifts that cannot be refused or
returned must be donated and documented to Human Resources.
Sponsoring of Hotel Annual Staf Party gifts is acceptable. However, the following
guidelines apply:
Cash - to be paid directly to General Cashier and Official Receipt raised.
Goods - Receiving to verify goods delivered and Zero Value Receiving Record to be
raised.
- Staf’s and staf’s immediate family should not have interest in, or be an Of a
Supplier (except by way of shares held in a Public Company), unless with the
written approval of the Managing Director.
• Human Resources is to ensure that all Purchasing staf sign the Code of Ethics on a
yearly basis and this is filed in the staf’s Personnel File in Human Resources
Department.
Approved Supplier List is to be printed at least every 6 months and reviewed by the
Purchasing Supervisor
• Approved Suppliers who are unable to meet the above requirements should be
blacklisted and excluded from future Tenders.
• Purchasing supervisor should ensure that eforts are made to continually source for
new Suppliers to increase the Approved Supplier List used to call for tenders.
- Frequency - conducted before each Tender exercise, or at least once a month where
item prices are volatile.
- Coverage - high usage items and high value purchases (based on last 6 months
actual consumption).
- Location - diferent markets covering both retail and wholesale markets.
- Conducted By - representatives from Purchasing, Cost Control and Kitchen. Staf
conducting Market Survey should be rotated.
Price Variance Report shows changes in prices between last purchase price and current
purchase price.
3. TENDER PROCESSING
A Tender is a process of obtaining competitive quotations for a particular item, to ensure
selection of a Supplier who is able to deliver the price, quantity and quality which is
acceptable to the Hotel.
Purchasing Department is responsible for carrying out the Tender Exercise. Generally,
Tenders are carried out as follows:
Store item:
Upon Request by user department – previous price, quotation and final price selected are
documented on the PR. Also to review fixed contract – Previous period process, quotations
and final prices selected are documented on a tender summary.
Direct Purchase:
Upon Request by user department – previous price, quotation and final price selected are
documented on the PR.
Capital Expenditure:
Upon Request by user department – previous price, quotation and final price selected are
documented on the PR.
Terms & Conditions of Tender are usually referred to as Tender Documents and are
used by Suppliers as a basis to submit quotations. Tender Documents should specify:
• Validity Period of Tender:
- Period during which prices tendered are applicable.
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• Net Price
Calculate Net Price i.e the price after including all relevant costs. For example, Net Price
for imported items should include:
- Transport Charges and Handling which are either:
-Free On Board (FOB) - Hotel bears insurance and freight costs; or
- Cost Insurance & Freight (CIF) - Supplier bears insurance and freight costs.
- Local clearing charges and transportation to Hotel premises.
- Applicable taxes and duties as per local regulations.
- Exchange rate fluctuations.
- Assembly and installation costs.
b. Quality Evaluation
• Product Acceptability
Evaluate compliance with User Department’s requirements:
- F&B Items - quality and Food Safety Requirement inspected and verified by Food Tests eg:
Butcher Tests, Yield Tests, and Blind Yield Tests.
- Other Items - quality or workmanship of samples inspected and tested; or evaluated from
technical and descriptive brochures/ catalogues.
c. Other Factors
• Reliability - Ability to consistently meet Hotel’s standards, specifications, delivery
schedules and volume requirements.
General Manager.
4. ORDER PROCESSING
4.1. Requisition Process by User Departments
- Market List
Food-Perishables ordered the day before required delivery, using IMS or manual system
input item required and quantity to order. Requisition authorized by executive Chef.
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Food, beverage and Nonfood item. Using IMS by inputting balance and order column. Print
hard copy for approval but authorized person. Requisition authorized by executive chef for
food item and F&B manager for beverage item, as for non-food by relevant division head
or Financial Controller.
Nonfood, non-store items. Complete detail in PR; quantity description, date required,
reason for requisition, present quantity on hand, use per month and special instruction.
Requisition is authorized by relevant division head.
- Capital Expenditure
Food perishables items. Complete details in urgent market list order and kitchen order
directly from authorized suppliers. Urgent market list order retrospectively passed to
purchasing and receiving after order. Authorization by executive chef.
- Purchase Requisitions are Serially Numbered for cross reference to Purchase Orders.
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Third Party Goods are items that are similar to Hotel property but are either:
• Given free of charge to the Hotel by Suppliers eg:
- Sponsorship items - as part of Sponsorship agreements.
- Gifts - annual staf party gifts, festive gifts.
- Sample items - for testing by User Departments.
• Belong to Suppliers/ Guests eg:
- Consignment goods - wine, live seafood, cigars.
- Guest items for private functions - wine, alcohol.
Zero Value Receiving records are to be raised to distinguish Supplier/ Guest items from
Hotel items. Procedure as follows:
• Purchasing is to:
Issue written request to Suppliers for items given free of charge to Hotel, as and when
required by User Departments.
• Receiving is to ensure:
4.5.1. Price
4.5.2. Quantity
Where quantity delivered in not as per Purchase Order:
a. Short Deliveries
• Receiving to document actual quantity accepted on Delivery Document/Invoice and
pass to Purchasing.
• Purchasing to determine if item is still required by Kitchen/ User:
- Not required by Kitchen/ User - cancel Order with Supplier and in IMS.
Additional charges incurred by the Hotel for purchasing from alternative sources, should be
billed to the existing Supplier.
b. Excess Deliveries
Generally, excess deliveries should not be accepted.
However, excess deliveries are acceptable where Supplier is unable to deliver exact
quantity required by Hotel eg: due to standard packaging, where quantity required
can only be approximated i.e live seafood etc.
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- Ensure that excess deliveries are authorized by User Department [and Financial
Controller] before acceptance.
4.5.3. Quality
Generally, items that do not comply with Hotel’s specifications are to be rejected and
returned to Supplier.
However, if substitutes are not readily available or goods are urgently required, Purchasing
to:
• Check if alternate Suppliers available.
a. Acceptance by User
b. Rejection by User
quality deviations after deliveries have been verified/ accepted and input into IMS.
User Departments are to return items with quality deviations to Receiving Bay. Return
procedure to Supplier as follows:
• Purchasing is to:
- Record details of items returned and obtain written explanations from Suppliers.
Records will be used as a basis to monitor Supplier performance.
- Inform Suppliers to collect items from Receiving Bay.
• Receiving is to raise a Request for Credit Note to Supplier to document the return of
goods and reduction in amount billed to Hotel.
Supplier will issue a Credit Note to the Hotel to be passed to Accounts Payable
for processing.
Expected Delivery Dates will be specified on Purchase Orders. Orders that are not delivered
on Expected Delivery Date are to be checked as follows:
- Not accepted by Kitchen/ User - reject delivery and return to Supplier. Instruct
Supplier to deliver on Expected Delivery Date.
- Accepted by Kitchen/ User - accept as per normal Delivery Processing.
• Direct Purchases - Receiving to print Purchase Order Due Report weekly and pass
to Purchasing for:
- Follow-up with Suppliers and User Department on the status of outstanding deliveries.
- Submit a List of Outstanding Purchase Orders on a weekly basis to requisitioning
Departments on the status of the delivery.
- Maintain records of Suppliers who deliver before/ after receiving operating hours.
Reports are to be passed to Purchasing.
• Purchasing is to use records as a basis to monitor Supplier performance:
- Obtain documented reasons from Suppliers for breach of terms &
conditions and corrective action to be taken for:
Short/ excessive deliveries.
Goods that do not conform to Hotel Purchase Specifications.
Goods not delivered as per specified Delivery Dates.
Goods delivered before/ after receiving operating hours, without justification.
- Blacklist Suppliers who breach terms & conditions, more than
Consecutive times without acceptable justification, at the same time hold them
responsible for compensating any loss or increased cost to the hotel by reason of such
breach.
• Orders that have been fully delivered (to Receiving) or cancelled (by
Purchasing) will be reflected in IMS with Zero Value quantities.
• MIS Department is to purge Zero Value records every 6 months.
5. JOB DESCRIPTIONS
TENDER PROCESSING
Do market surveys of market list prices at retail/wholesale markets with cost control
and kitchen representatives?
Compiling quotations received for evaluation.
Input quotations received into system.
Prepare tender documents for suppliers invited to tender.
Do evaluation and negotiation of tender quotations received to recommend final price
to Financial Controller/relevant division head.
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ORDERING PROCESSING
Check market list orders/order requests in to the system, purchase requisitions, capital
expenditure requisitions against delegation of authority manual and specimen list of
authorized signatories.
Daily market list orders/order requests in the system, allocate orders in system to
supplier selected as per tender exercise, and print purchase order.
Purchase requisitions – process purchase orders in the system and print.
Follow up with suppliers on receiving/accounts payable queries on daily discrepancies
on price, quantity and quality.
Cancel orders no longer required by user departments.
Obtain alternative quotations, process orders for deliveries quantities which cannot be
met by selected suppliers.
Process urgent purchases.
Purchase items of small value from petty cash float.
Follow up with suppliers on status of outstanding purchase orders
Prepare report on status of outstanding purchase orders for user departments, for
feedback to suppliers/cancellation of orders
Review and explain monthly price change report Maintain records and follow up on
complaints against suppliers by user departments and deviations between delivery
and order
SUPPLIER EVALUATION
Obtain key supplier information.
Carry out inspection of supplier premises for compliance with hotel’s specifications
and hygiene requirements.
Obtain valid supplier licenses/permits/hygiene certificates in accordance with local
regulations.
Request cost control to carry out yield tests, blind yield test and butcher test on
market list items to evaluate suppliers.
Request user departments feedback on samples from suppliers
Update approved supplier list in the system for suppliers complying with Hotel
requirements
Review approved supplier list on a quarterly basis for changes in supplier particulars;
or blacklisting of suppliers.
Constantly source for new products and suppliers to increase approved supplier list.