The

Real Deal.
Everything you need to know about our prices.

Three Customer Services

Hutchison 3G UK Ltd
PO Box 333
Glasgow G2 9AG

© 2010 Hutchison 3G UK Limited. A Hutchison Whampoa company.

Registered office: Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.
Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved
and no part may be reproduced without the prior written permission of the publisher. ‘3 and its related
images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of
companies. The contents of this publication are believed to be correct at the time of going to press, but
any information, products or services mentioned may be modified, supplemented or withdrawn.
The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer
terms (available at three.co.uk).
The customer terms will take precedence if there is any discrepancy with this publication. In the event
of a discrepancy between this publication and information provided on three.co.uk, this publication will
take precedence.

September 10 / V1
 Contents.
Pay Monthly 1
SIM Zero 7
Pay Monthly Add-ons 9
Business 13
Pay As You Go 21
International charges 27
Special calls 31
When it comes to what Directory services 32
you pay for Three’s Other services 33
services, we think three Points to note 34
things matter most. Footnotes 35
Giving you choice.
Treating you fairly, with
clear price plans and
no unfair penalties. And
providing great value,
with some of the lowest-
cost voice calls and texts
you can find.

Three = great value

When you’re with Three, you’ve got big flexibility. First, you can
choose between paying monthly or Pay As You Go, then select
the right price plan or Top-up for you. Beyond that, there’s a
range of Add-ons you can select. This guide talks about what we
do charge for.
Our Pay Monthly Packages.
The One Plan.
The One Plan has more than enough of everything, at a more affordable price, and there is no charge for voicemail.

UK voice UK text Three to Three Windows Live Minimum Price per

Package1,2,3,13 Phones Internet Picture Mail Skype*
minutes messages minutes Messenger* term month

The One Plan Choose from 2000 5000 5000 1GB Variable Free Free 24 From £25
variety of
The One Plan- 18 month phones 2000 5000 5000 5MB for 1st month Variable Free Free 18 From £30

The One Plan- SIM 12 month N/A 2000 5000 5000 1GB N/A Free Free 12 £25

* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance.

Price per minute/ message.

Three UK UK UK
Per minute / message Packages mobiles mobiles Landline
Voice, fax calls The One Plan 10p 25p 25p
Text messages The One Plan 10p 10p
Video calls The One Plan 50p 50p
Video mail The One Plan 25p
Video message The One Plan 50p 50p
Picture Mail & Picture messages The One Plan 25p 25p
Mobile Internet The One Plan 10p per MB

1 Additional Services. Additional Services. 2

Our Pay Monthly Packages continued.
24 month Internet Talker packages.
Our range of Pay Monthly packages offer great value for money. Our packages give you
a generous bundle of minutes/texts and there is no charge for voicemail.

UK voice minutes Three-to-Three Windows Live™ Minimum Price per

Package1,2,3,13 Phones or texts or any Internet Picture Mail Skype*
minutes Messenger* Term month
mix of the two
Internet Talker 100 100 5000 500MB Variable Free Free 24 From £10
Internet Talker 300 Choose from a 300 5000 500MB Variable Free Free 24 From £15
Internet Talker 500 variety of phones 500 5000 500MB Variable Free Free 24 From £18
Internet Talker 900 900 5000 1GB Variable Free Free 24 From £21

18 month Talker packages.

Our range of Pay Monthly packages offer great value for money.

UK voice minutes Three-to-Three Windows Live™ Minimum Price per

Package1,2,3,13 Phones or texts or any Internet Picture Mail Skype*
minutes Messenger* Term month
mix of the two
Talker 100 100 300 5MB for first month Variable Free Free 18 From £15
Talker 300 Choose from a 300 300 5MB for first month Variable Free Free 18 From £18
Talker 500 variety of phones 500 300 5MB for first month Variable Free Free 18 From £21
Talker 900 900 300 5MB for first month Variable Free Free 18 From £24
* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance.

Charges for calls, fax and messages outside inclusive allowance of your Talker and
Internet Talker packages.

Three UK UK UK
Per minute / message Packages mobiles mobiles Landline
Voice, fax calls and text messages Talker and Internet Talker 12p 12p 12p
Video calls Talker and Internet Talker 50p 50p
Video mail Talker and Internet Talker 25p
Video message Talker and Internet Talker 50p 50p
Picture Mail & Picture messages Talker and Internet Talker 25p 25p
10p
Mobile Internet Talker and Internet Talker per MB

3 The Real Deal. The Real Deal. 4

Our Pay Monthly Packages continued.
24 month Internet Texter packages.
Our range of Pay Monthly packages offer great value for money. Our packages give you a
generous bundle of minutes / texts and there is no charge for voicemail.

Windows
UK voice minutes UK text Three-to-Three Minimum Price per
Package1,2,3,13 Phones Internet Picture Mail Skype* Live™
messages minutes Term month
Messenger*
Internet Texter 100 100 5000 5000 500MB Variable Free Free 24 From £17
Internet Texter 300 Choose from a 300 5000 5000 500MB Variable Free Free 24 From £20
Internet Texter 500 variety of phones 500 5000 5000 1GB Variable Free Free 24 From £23
Internet Texter 900 900 5000 5000 1GB Variable Free Free 24 From £26

18 month Texter packages.

Our range of Pay Monthly packages offer great value for money.

Windows
UK voice minutes UK text Three-to-Three Minimum Price per
Package1,2,3,13 Phones Internet Picture Mail Skype* Live™
messages minutes Term month
Messenger*
Texter 100 100 5000 300 5MB for first month Variable Free Free 18 From £20
Texter 300 Choose from a 300 5000 300 5MB for first month Variable Free Free 18 From £23
Texter 500 variety of phones 500 5000 300 5MB for first month Variable Free Free 18 From £26
Texter 900 900 5000 300 5MB for first month Variable Free Free 18 From £29
* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance.

Charges for calls, fax and messages outside inclusive allowance of your Texter and
Internet Texter packages.

3 UK UK UK
Per minute / message Packages mobiles mobiles Landline
Voice and fax calls Texter and Internet Texter 10p 25p 25p
Text messages Texter and Internet Texter 10p 10p
Video calls Texter and Internet Texter 50p 50p
Video Mail Texter and Internet Texter 25p
Video message Texter and Internet Texter 50p 50p
Picture Mail & Picture messages Texter and Internet Texter 25p 25p
10p
Mobile Internet Texter and Internet Texter per MB

5 The Real Deal. The Real Deal. 6

SIM Zero – How it works. SIM Only – How it works.
With our new SIM Zero plan on a minimum one month* term, you With our SIM Only plans, you get a generous bundle of minutes, text and data and there
is no charge for voicemail.
pay for only what you use and there is no charge for voicemail.
You also get free Skype™-to-Skype** calls and free Windows If that’s not enough, you also get free Skype™ and Windows Live™ Messenger from
the UK.*
Live™ Messenger** from the UK.
Inclusive plans 1,2,3,13 SIM £10 SIM £15 The One Plan - SIM 12 mth
Outside your allowance. Monthly charge £10 £15 £25
Charges for calls, faxes and messages outside inclusive allowance of your SIM only UK Voice minutes 100 300 2000
price plan. UK Text messages 3000 3000 5000
UK Three to Three voice minutes 2000 2000 5000
Three UK
Per minute/message Price Plan UK mobiles UK landline Mobile Internet 1GB 1GB
mobiles
Voice and fax calls SIM Zero 20p 20p 20p Minimum Term 30 days 30 days 12 months
* Handset dependent and the application must be downloaded within Three services (Windows Live Messenger requires 3G coverage).
Text message SIM Zero 10p 10p
Video calls13 SIM Zero 50p 50p
Video mail13 SIM Zero 25p Outside your allowance.
Video message3 SIM Zero 50p 50p Charges for calls, fax and messages outside inclusive allowance of your SIM only
Photo message3 SIM Zero 25p 25p price plan.
Mobile Internet SIM Zero 30p per MB
Three UK UK UK
Per minute/message Price Plan mobiles mobiles landline
* One month notice required to terminate
** Handset dependant and subject to downloading within Three services (Windows Live™ Messenger requires 3G coverage) Voice and fax calls SIM £10 & £15 12p 40p 20p
Text messages SIM £10 & £15 12p 12p
Video calls13 SIM £10 & £15 50p 50p
Video mail13 SIM £10 & £15 25p
Video message3 SIM £10 & £15 50p 50p
Picture mail & Picture message3 SIM £10 & £15 25p 25p
Mobile Internet SIM £10 & £15 £2 per MB

Three UK UK UK
Per minute/message Price Plan mobiles mobiles landline
Voice and fax calls The One Plan 10p 25p 25p
Text messages The One Plan 10p 10p
Video calls13 The One Plan 50p 50p
Video mail13 The One Plan 25p
Video message3 The One Plan 50p 50p
Picture mail & Picture message3 The One Plan 25p 25p
Mobile Internet The One Plan 10p per MB

7 The Real Deal. The Real Deal. 8

Pay Monthly Add-ons.
With Three Add-ons it’s easy to customise your price plan to give Add TV
you even more flexibility and value. Just choose the Add-on that Channels
Get unlimited access to full length episodes from selected TV shows On
Demand from Warner and HBO - the range of shows available are refreshed
means the most to you. weekly so there is always something new to watch for just £5 per month.

Each Add-on has a one month minimum term unless otherwise stated. If you want
something extra on top of what you get with your price plan, purchasing an Add-ons
is the way to do it.
20 UK Three to Three video messages
Add video 20 minutes of UK Three to Three video calls
Allowance Price Additional pack
MB Cost
Videos, news stories and alerts from Sports, Comedy, News, Weather,
Mobile Add Internet 10* 10MB £2.50 Price plan dependent Horoscopes and rent games. For just £5 a month. 6,7
Internet Add Broadband Lite**** 1GB £10 10p
Add-ons6 Add Broadband Plus**** 3GB £15 10p * Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or
GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on
Add Internet and Email 2GB £5 Price plan dependent Three service available to Consumer contract customers only. Add-on not available to PAYG customers or Business contract customers.
Internet access for phone browsing only, your data usage does not include using your phone as a modem. Unlimited email does not
include 3Mail.
** Also includes Email on Three access to your work (Microsoft Exchange/Lotus Domino) emails.
Out of bundle *** This add-on lasts the term of the contract, and early termination fees apply.
Includes Price charge **** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or
GoogleMail) and work (Microsoft Exchange / Lotus Domino) emails straight to your phone. Email on Three is a unlimited service with no
2GB of push fair use limit or policy. Add-on and Email on Three service available only to Consumer contract customers. Add-on not available to PAYG
Add Unlimited Price plan
mail and web £5 per month customers. With this add-on your data allowance includes using your phone as a modem.
BlackBerry® dependant
browsing

BlackBerry® Compatible with POP/IMAP mailboxes.

Up to 10 email accounts - use both your work and personal accounts.
Emails are encrypted giving you peace of mind.
Synchronise contacts, calendar and email.
Works abroad (roaming charges apply).

Choose from Includes Price

Add Text 500 500 texts £20
Add text
Add Text 200 200 texts £10
Add Text 75 75 texts £5

3000 voice minutes to landlines and mobiles to USA, Canada, Hawaii, Puerto
Add Rico, Hong Kong, China, Singapore and Thailand; and to landlines in Spain,
International Ireland, France, Italy, Germany, Australia, Netherlands, Sweden, Belgium,
Switzerland, Denmark, Japan, Austria, New Zealand, Norway, Malaysia,
Saver16 Taiwan, South Korea, Luxembourg, Poland, Portugal and Thailand. For just
£15 a month it can be used any time, any day. 388 prefix must be dialled
before country code.

9 Additional Services. Additional Services. 10

Surf the web with
Mobile Broadband.
Broadband 15GB Broadband 15GB
Broadband Casual Broadband 0.5GB Broadband Lite* Broadband 1GB Broadband 5GB* Broadband 10GB 2010 2010
Monthly charge £0 £5 £7.50 £7.50 £15 £15 £25 £30
Inclusive Data 0MB 0.5GB 1GB 1GB 5GB 10GB 15GB 15GB
Out of bundle charge per MB £1 10p 10p 10p 10p 10p 10p 10p
Minimum term 18/24 months 24 months 18/24 months 1 month 1**/18/24 months 1 month 24 months 18 months
All prices include VAT. See page 35 for footnotes.
* Mobile Wi-Fi available on these plans27
** Available direct from Three only

Add-on 2,3,6,20 Price Allowance Minimum term

Add Wireless Modem with 20 Texts £2 20 texts 18/24 months
Add Wi-Fi Device with 80 Texts £8 80 texts 18/24 months
Add Wi-Fi Device with 90 Texts £9 90 texts 18/24 months
Add Text with Laptop 75 £7.50 75 texts 18/24 months
Add Text with Laptop 100 £10 100 texts 18/24 months
Add Text with Laptop 150 £15 150 texts 18/24 months
Add Text with Laptop 200 £20 200 texts 18/24 months
Add Text with Laptop 250 £25 250 texts 18/24 months
Add Text with Laptop 300 £30 300 texts 18/24 months
Add Text with Laptop 350 £35 350 texts 18/24 months
All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband 15GB
(18 and 24 months minimum term) from Three or selected Three authorised retailers.

Mobile Broadband SIM Only.

With our Mobile Broadband SIM only plans, you can have 5GB Mobile Broadband on a
one month contract if you already have a dongle!

SIM Only SIM Only SIM Only SIM Only

Broadband 5GB Broadband Lite Broadband 5GB Broadband 15GB
Monthly charge £15 £10 £15 £15
Inclusive Data 5GB 1GB 5GB 15GB
Out of Bundle 10p 10p 10p 10p
charge per MB
Minimum Term 1 month 24 months 18 months 24 months

11 The Real Deal. The Real Deal. 12

Business - Individual user Optional Video Pack with mobile.
packages. Monthly UK video minutes3,13
charge1.6
Minimum
term
£1 Video Pack with mobile £0.85 10 incl. Three to Three Video Calling mins 18 months
Business Mix & Match. £2 Video Pack with mobile £1.70 20 incl. Three to Three Video Calling mins 18 months
£3 Video Pack with mobile £2.55 30 incl. Three to Three Video Calling mins 18 months
Fully flexible bundle of minutes or texts16. £5 Video Pack with mobile £4.26 50 incl. Three to Three Video Calling mins 18 months
• No charge for voicemail. £6 Video Pack with mobile £5.11 60 incl. Three to Three Video Calling mins 18 months
£7 Video Pack with mobile £5.96 70 incl. Three to Three Video Calling mins 18 months
• 300 free Three-to-Three UK minutes every month.
£8 Video Pack with mobile £6.80 80 incl. Three to Three Video Calling mins 18 months
• Choice of free extra options: Add Landline Calls, Add Text and Add £9 Video Pack with mobile £7.66 90 incl. Three to Three Video Calling mins 18 months
Three-to-Three UK mins6.
£10 Video Pack with mobile £8.51 100 incl. Three to Three Video Calling mins 18 months
• Free Skype™-to-Skype calls from the UK**. £12 Video Pack with mobile £10.21 120 incl. Three to Three Video Calling mins 18 months
• Free instant messaging using Windows Live™ Messenger** from the UK. £15 Video Pack with mobile £12.77 150 incl. Three to Three Video Calling mins 18 months
£20 Video Pack with mobile £17.02 200 incl. Three to Three Video Calling mins 18 months
• Free alerts to let you know your latest usage.
All Video Pack with mobile are subject to 18 months minimum term.
Business Mix Business Mix Business Mix Business Mix See three.co.uk/shop for latest handset info.
Inclusive plans & Match 500 & Match 700 & Match 900 & Match 1100 All prices exclude VAT. VAT is payable in addition at the current rate. See page 35 for footnotes.

Monthly charge £15.32 £17.87 £20.43 £22.98

UK voice minutes or texts or 500 700 900 1100
any mix of the two
2000 Three to
2000 Three to Three minutes
2000 Three to 2000 Three to Three minutes
Free extras or 1000 UK
Three minutes Three minutes or 1000 UK texts or 2000
texts UK landlines
Minimum term 18 months 18 months 18 months 18 months

All prices exclude VAT. VAT is payable in addition at the current rate – See page 35 for footnotes.
** Handset dependant and the application must be downloaded within Three services (Windows Live™ Messenger
and Skype™ requires 3G coverage)

13 Additional Services. The Real Deal. 14

Outside your allowance. Business plans.
Charges for calls, fax and messages outside inclusive allowance of your Business Mix
& Match plan. Business 600 Business 900 Business Flat Rate
Monthly charge 1
£25.53 £34.04 £11
Three UK
Per minute/message Price Plan UK mobiles UK landline Inclusive UK Voice Minutes1 750 1125 0
mobiles
Voice, fax calls and text Business Inclusive UK text Messages1,3 100 150 0
10.2p 10.2p 10.2p
messages3,13 Mix & Match Three to Three Minutes* 2000 2000 2000
Business
Video calls13 42.6p 42.6p Minimum Term 12/18/24 months 12/18/24 months 12/18/24 months
Mix & Match
Business 18 months contract discount – 10% off monthly access charges
Video mail13 21.3p Additional discount
Mix & Match 24 months contract discount – 25% off monthly access charges
Business *Three-to-Three UK voice minutes.
Video message3 42.6p 42.6p
Mix & Match
Business
Photo message3 21.3p 21.3p
Mix & Match
UK voice and video calls13 Business 600 Business 900 Business Flat Rate
Business
Data (Mobile Internet) £1.70p per MB
Mix & Match Three UK mobile – voice/fax 8.5p 8.5p 6p
All prices exclude VAT. VAT is payable in addition at the current rate. Other UK mobile – voice/fax 21.3p 21.3p 20p
See page 35 for footnotes.
UK landline 8.5p 8.5p 6p
Voicemail 8.5p 8.5p Free
Three UK video calls 42.6p 42.6p 42.6p
Other UK mobile video calls 42.6p 42.6p 42.6p
Videomail 21.3p 21.3p 21.3p

Messages 3

UK Text message 8.5p 8.5p 8p

Text sent abroad from UK8 21.3p 21.3p 20p
UK picture message 21.3p 21.3p 20p
Three video message 42.6p 42.6p 42.6p
Data (Mobile Internet) £1.70 per MB £1.70 per MB £1.70 per MB

15 The Real Deal. The Real Deal. 16

Business packages for teams. Business.
Business Share. Outside your allowance.
• Unique hybrid plan, ideal for small businesses.
Per minute/ Three UK
Price Plan UK mobiles UK
• Free calls to colleagues – and anyone else on a Three mobile in the UK. Per message mobile landlines
Voice and fax calls13 Business Share plans Free 16p 16p
• Flexible Business Choice allowance for inclusive calls, text and downloads.
Data (Mobile Internet) Business Share plans Free
• Sharer member can be a voice or mobile broadband connection (one mobile Video calls13 Business Share plans 42.6p 42.6p
broadband allowance for every voice sharer)
Video mail13 Business Share plans 21.3p
• No charge for voicemail Text3 Business Share plans 8p 8p
Video message3 Business Share plans 42.6p 42.6p
Business
Business Business Business Business Photo message3 Business Share plans 21.3p 21.3p
Share 1000 Share 2000 Share 3000 Share 4000 Broadband
Share
Maximum number of Min 2-5
handsets
Access charge
3

£34
5

£74
7

£114
10

£154
modems
£5
Surf the web with Mobile Broadband.
Monthly sharer member Broadband Casual, Lite, Plus, Max, 5GB and 15GB5
fee, for each handset / £15 £15 £15 £15 £15
Mobile Broadband
Up to 1000 Up to 2000 Up to 3000 Up to 4000 Broadband Broadband Broadband Broadband
UK minutes UK minutes UK minutes UK minutes Casual Lite Plus 5GB
Total inclusive choice or up to 2000 or up to 4000 or up to 6000 or up to 8000 10GB
flexible allowance to Monthly charges £0 £8.51 £12.77 £12.77
UK texts or UK texts or UK texts or UK texts or
share. any mix of any mix of any mix of any mix of Inclusive Data1 0MB 1GB 3GB 5GB
the two. the two. the two. the two.
Out of Bundle charge per MB 85p 8.5p 8.5p 8.5p
Fair use Fair use Fair use Fair use
policy 1GB policy 1GB policy 1GB policy 1GB Minimum Term 12/18/24 months 12/18/24 months 12 months 18 months
Inclusive data
on handsets. on handsets. on handsets. on handsets.
plus unlimited Fair use policy Fair use policy Fair use policy Fair use policy
email on Three. 3GB on Mobile 3GB on Mobile 3GB on Mobile 3GB on Mobile Business
Broadband Broadband Broadband
Broadband Broadband Broadband Broadband Broadband
Max 15GB 2009 15GB 2009 Share
Three to Three UK calls Free Free Free Free Free
Monthly charges £21.27 £12.77 £17.02 £35*
Minimum Term 12/18/24 12/18/24 12/18/24 12/18/24 12/18/24
(per member) months months months months months Inclusive Data1 7GB 15GB 15GB 10GB
18 month contract discount – 10% off monthly sharer member fee. Out of Bundle charge per MB 8.5p 8.5p 8.5p Free
Additional discounts 24 month contract discount – 25% off monthly sharer member fee.
Minimum Term 12 months 24 months 18 months 12/18/24 months
Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 35 for footnotes.
Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 35 for footnotes.
*Based on minimum 2 users (£5 monthly charge + £15 per sharer). Refer to page 17 for more details.

17 The Real Deal. The Real Deal. 18

Internet on your mobile and unlimited email Talk & Text.
on Three. Add-on1,2,6 Price Allowance

Add-on 6
Price Allowance Additional MB Cost Add Voice 250 (Contract term) £10 250 UK minutes
Add Voice 500 (Contract term) £20 500 UK minutes
Add Internet Max*** £4.26 2GB*
Add Voice 1000 (Contract term) £40 1000 UK minutes
Add Internet Max (Contract Term)*** £4.26 2GB**
Add Landline £8.51 2000 UK minutes
Add Broadband Lite £8.51 1GB 8.5p
Add Text 2000 £8.51 2000 UK texts
Add Broadband Max £12.77 3GB 8.5p
Add Three to Three calls Free* 2000 Three to Three UK calls
Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 38 for footnotes.
* 2GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; Add Text 1000 £4.26 1000 UK texts
Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination
fees apply. Prices for business shown excluding VAT. Vat is payable in addition to the current rate. See page 35 for footnotes. Add Voice, Add Landline
** 2GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; and Add Three-to-Three UK calls are available on all Business plans except for Broadband Lite, Broadband Plus & Broadband Max. * Add
Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination Three-to-Three UK calls is free only as part of a sale offer. Add Text 2000 is available to all business plans.
fees apply.
*** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or
GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on Three
service available to both Business and Consumer contract customers. Add-on not available to PAYG customers. Internet access for phone
browsing only, your data usage does not include using your phone as a modem. Add-on1,3,6,17 Price Allowance Minimum term
Add Text with Laptop 100 £8.51 100 text 18/24 months
Add Text with Laptop 150 £12.77 150 text 18/24 months
Add-on Availability Includes Price
Add Text with Laptop 200 £17.02 200 text 18/24 months
2GB of push Add Text with Laptop 250 £21.27 250 text 18/24 months
Available on all
BlackBerry® mail and web £4.26 per month Add Text with Laptop 300 £25.53 300 text 18/24 months
business tariffs
browsing
Add Text with Laptop 350 £29.78 350 text 18/24 months
Compatible with POP/IMAP mailboxes.
All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband Plus or
Up to 10 email accounts - use both your work and personal accounts. Broadband Max (18 and 24 months minimum term) from selected Three authorised retailers.
Available on selected tariffs.
Emails are encrypted giving you peace of mind.
Synchronise contacts, calendar and email.
Works abroad (roaming charges apply).

Video minutes.
Add-on Price Allowance
Add Video Minutes Lite £4.26 50 UK Video minutes (Three-to-Three)
Add Video Minutes Plus £8.51 100 UK Video minutes (Three-to-Three)
Add Video Minutes Max £12.77 200 UK Video minutes (Three-to-Three)
Prices for business shown excluding VAT. VAT is payable in addition to the current rate. See page 35 for footnotes.
Available to all business customers, except for Broadband Lite, Broadband Plus & Broadband Max.

19 Additional Services. Additional Services. 20

Pay As You Go – 3Pay. Choose-a-Top-up (no expiry date)
Customers on 3Pay will get all the great stuff for free straightaway with
every top-up. £10 £15 £20 £25 £30 £40 £50
• A bundle of texts that gets bigger the more you top up.
• A generous allowance of mobile internet access.
3Pay – Credit / Debit card top up only.
• Free Three-to-Three calls.
And next time you top-up, you’ll get it all over again. If this isn’t impressive enough all Three-to-Three Skype™** Windows Live™
Top-up Text Internet
the free stuff above lasts for 90 days. Oh and one last thing if you run out of credit you minutes Messenger**
can still use your free stuff! £5* 25 150MB 5000 Free Free
£10 600 150MB 5000 Free Free
Plus, with Three Pay As You Go, you get the following services free: £15 1000 150MB 5000 Free Free
• Free Skype™-to-Skype calls from the UK.** £20 2000 150MB 5000 Free Free
£25+ 3000 150MB 5000 Free Free
• Free Instant messaging using Windows Live Messenger from the UK.** ™
* Available on My3 (handset and web) only when register a credit / debit card.
• Free Twitter. ** Handset dependant and the application must be downloaded within Three services (Windows Live™ Messenger
and Skype™ requires 3G coverage)

3Pay. Charges for calls, fax and messages.

Three-to-Three Three UK
Top-up Text Internet Per minute / message UK mobiles UK landline
minutes mobiles
£5* 25 150MB 5000 Voice and fax calls 13
25p 25p 25p
£10 300 150MB 5000 Voicemail13 15p
£15 500 150MB 5000 Video calls13 50p 50p
£20 1000 150MB 5000 VideoMail13 25p
£25+ 3000 150MB 5000 Text message3 10p 10p

There are no catches – all the free stuff lasts for 3 months from your Top-up activation even when you run out of credit.
Picture Mail & Picture messages3 30p 30p
* Available on My3 (handset and web) only when you register a credit / debit card. Video message3 50p 50p
** Handset dependant and the application must be downloaded within Three services (Windows Live™ Messenger
and Skype™ requires 3G coverage) Mobile Internet 30p per MB
All prices include VAT. See page 35 for footnotes.

21 The Real Deal. The Real Deal. 22

Add what you need. Add what you need.
Add-ons give you more of the Three services you enjoy the most. You get better value Broadband Add-ons6
for your money. Get your Pay As You Go working the way you want it to.
Add-ons are valid for 30 days from date of activation. (Excludes certain internet add-ons) Additional MB 
Allowance Price Cost
Broadband Lite 1GB £10 30p
Choose from Includes Price Broadband Plus 3GB £15 30p
Voice Add-ons. Voice10 100 minutes £10 Broadband Max 7GB £25 30p
from as little as
5p a minute* Voice15 250 minutes £15
Voice25 500 minutes £25
Pay As You Go – Ready to go.
18

Choose from Includes Price

Mobile Price £29.99 £39.99 £79.99 £244.67
Add Internet Daily 1 day access (up to 120MB) 50p
Web access
**

Data allowance 1GB 3GB 12GB 24GB

Add-ons. Add Internet Weekly** 7 day access (up to 500MB) £2.50
Validity period 1 month Up to 3 months Up to 12 months Up to 24 months
Add Internet Monthly **
30 day access (up to 2GB) £5

Choose Includes Price

Email Add-ons Unlimited access to email on
Add email £3
Three for 30 days

Choose from Includes Price

Text Add-ons. Add Text 200 200 texts £10
Texts from just 5p Add Text 80 80 texts £5
Add Text 40 40 texts £3
All prices include VAT. See page 35 for footnotes.
* Savings based on using total minutes within 30 days of activation.
** You will be charged 30p per MB for any usage outside your bundle.

23 Additional Services. Additional Services. 24

Make international calls for less
from the UK, only on Pay As You Go.
With no connection fee and no need to sign a contract, we make it easy for you to stay
in touch with friends and family around the world. By simply adding a 3 digit prefix in
front of an international landline or mobile number, you can call abroad from as little as
2p a minute. Any call charges are per minute and are taken off your normal Pay As You
Go credit. Visit three.co.uk/paygint for more information.

Price per
Country Mobile or Landline Prefix
minute
Afghanistan Mobile 402 16
Afghanistan Landline 403 16
Australia Mobile 404 14
Australia Landline 405 3
Bangladesh Mobile 406 6
Bangladesh Landline 407 4
Canada Mobile 408 3
Canada Landline 408 3
China Mobile 410 3
China Landline 411 3
India Mobile 412 6
India Landline 413 4
Japan Mobile 414 10
Japan Landline 415 4
Lithuania Mobile 416 14
Lithuania Landline 417 3
Pakistan Mobile 418 8
Pakistan Landline 419 7
Poland Mobile 420 12
Poland Landline 421 2
South Africa Mobile 422 13
South Africa Landline 423 4
USA Mobile 424 3
USA Landline 424 3

25 Additional Services. Additional Services. 26

 Text messaging outside your inclusive allowance (per message)3,8

International charges. Band List of countries From UK to

abroad
To other
countries
inc. UK
Receiving Text

Some Pay Monthly customers will need to call Three Customer Services before leaving
the UK to enable international roaming. Approval is subject to credit check. Pay As You
Customers’ international roaming capability will already be activated – visit three.co.uk/ Austria, Belgium, Bulgaria, Cyprus,
roaming to see which countries you can roam in and the cost. Calls made from the UK Czech Rep, Denmark, Estonia,
Finland, France, Germany, Greece,
to anywhere outside the UK normally have a one minute minimum charge and are then Hungary, Ireland, Italy, Latvia, Lithuania,
charged by the second15. Luxembourg, Malta, Netherlands,
Band 0 Poland, Portugal, Romania, Slovakia,
(EU &
However, calls made when abroad (in non-EU countries) are normally charged per Selected Slovenia, Spain, Sweden, The Azores,  25p 10p* Free
European Madeira ,
minute. Calls received in non EU countries normally have a one minute minimum Monaco, Isle of Man, Vatican
countries) City
***
, Aland Islands (Finland)***, French
charge and are then charged by the second thereafter. When you’re roaming in the EU, Guiana, Guadeloupe, Martinique,
the minimum charge for a call is for 30 seconds, after which calls are charged by the Réunion, Canary Islands, Channel
second26. Calls received in the EU are charged by the second with no minimum initial Islands (e.g. Jersey & Guernsey),
charges. Click here for details. Gibraltar, Iceland, Liechtenstein,
Norway, San Marino, Switzerland,

Voice Calls for Pay monthly and Pay As You Go. Australia, Andorra, Belarus, Bosnia &
Herzegovina , Canada, Cyprus (North),
Outside your inclusive allowance. Band 1 Croatia, Hong Kong, Montenegro, 25p 35p* Free
Macedonia, New Zealand, Singapore,
Calls made Calls South Africa,Turkey, USA
Calls when made
Calls Band 2 Rest of the world 25p 35p* Free
received abroad when
Band List of countries from UK when (within the abroad Cuba, Russia, Ships, Ferries, Cruise
to abroad Band 3 25p 50p* Free
abroad same band (other Liners
& UK) bands)
All Prices include VAT where applicable (calls outside rge EU are not subject to UK VAT).
* Plus premium shortcode chareges if applicable.
Austria, Belgium, Bulgaria, Cyprus,
Czech Rep, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Video calls outside your inclusive allowance13
Luxembourg, Malta, Netherlands,
Band 0 Poland, Portugal, Romania, Slovakia, From other networks
(EU & Slovenia, Spain, Sweden, The Azores, 
Selected 45p 14p 38p £1.80 Received
European Madeira , Monaco, Isle of Man, Vatican From
(Excludes
countries) City
***
, Aland Islands (Finland)***, French Countries UK to Abroad To other
Guiana, Guadeloupe, Martinique, abroad alerts and
to UK countries
Réunion , Canary Islands,  Channel Premium
Islands (e.g. Jersey & Guernsey), message)
Gibraltar, Iceland, Liechtenstein, Australia, Austria, Belgium, Brunei, Croatia, Denmark,
Norway, San Marino, Switzerland, Egypt, Estonia, Finland, France, Hong Kong, Hungary,
Indonesia, Italy, Ireland, Israel, Japan, Latvia,
Australia, Andorra, Belarus, Bosnia & Luxembourg, Malaysia, Poland, Portugal, Romania, £1.50 £2.00 £2.00 £1.50
Herzegovina, Canada, Cyprus (North), Netherlands, Singapore, Slovenia, Spain, South Africa,
Band 1 Croatia, Hong Kong, Montenegro, 55p 99p £1.40 £1.40 Sweden, South Korea, Sri Lanka, Taiwan, UAE, and the
Macedonia, New Zealand, Singapore, Vatican City. This list is growing and for countries not
South Africa*,Turkey, USA listed the same charges will apply.
Band 2 Rest of the world £1.00 £1.25 £2.00 £2.00 All prices include VAT where applicable (calls outside the EU are not subject to UK VAT).

Cape Verde, Morocco, Turkmenistan,

Band 3 £1.00 £1.25 £3.00 £3.00
Kuwait, Russia
Photo & Video messaging outside your inclusive allowance (per message)3,8
All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). From other networks
* Calls from UK to South Africa are charged £1 per minute.
Message format From UK to Received
abroad Abroad to To other (Excludes alerts &
UK countries Premium message)
Photo 35p 25p 35p Free
Video 75p 50p 75p Free
All prices include VAT where applicable (calls outside the EU are not subject to UK VAT).

27 Additional Services. Additional Services. 28

International charges continued.
Internet and Data Usage
When you roam onto other international networks where data roaming is available, the
charges below will apply. The speed of internet access will depend on the network you
are roaming on. For the latest information on which countries you can roam in, and on
which networks, visit www.three.co.uk/personal/help_support_/network_coverage_/
going_abroad_/intlroamingpaym.omp
Band Countries
Aland Islands (Finland), Austria, Belgium,
Bulgaria, Canary Islands, Channel Islands
(e.g. Jersey & Guernsey), Cyprus, Czech
Rep, Denmark, Estonia, Finland, France,
French Guiana, Germany, Gibraltar, Greece,
Data Band 1 Guadeloupe, Hungary, Iceland, Ireland, Isle
EU and selected European £1.25
countries) of Man, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Madeira, Malta, Martinique,
Monaco, Netherlands, Norway, Poland,
Portugal, Réunion, Romania, San Marino,
Slovakia, Slovenia, Spain, Sweden, Switzerland,
The Azores and the Vatican City.
Australia, Cyprus North, Israel, Japan,
Philippines, Taiwan, Turkey, Puerto Rico, Virgin
Data Band 2
Islands (USA) and USA, Hong Kong,
South Africa.
Data Band 3 Rest of the World.
India, Thailand, Canada, Croatia. Kenya,
Data Band 4
Malaysia, Oman.
Data charges are for data sent and received and are calculated to the nearest kilobyte.
VAT does not apply to data used in countries outside the EU.
29 Additional Services.
Roaming in Republic of Ireland.
Great value roaming in Ireland.
Our Republic of Ireland prices (ROI 10p) give you a 10p flat rate for calls and texts to the
UK when you’re roaming in the ROI on the 3 Ireland network. So calls to the UK cost 10p
a minute and texts to the UK cost 10p each. Our ROI 10p rate doesn’t apply to internet
data and standard roaming rates will apply. This is available on all Pay Monthly, Pay As
You Go and Business plans.
Cost per MB Receive calls and texts for free.
It won’t cost you a penny to receive calls and texts on your mobile.
Charges for Three UK Customers when roaming on Three ROI Network
Making/Sending Receiving
Voice/Fax calls to UK 10p/Minute Free
Text messages to UK 10p/Message Free
Internet and Data £1.25/MB ­–
£3 To qualify for ROI 10p, you must be roaming on the Three Ireland network. ROI 10p
prices apply when calls are made to standard UK mobiles and landlines beginning 01,
£6 02 and 03 only. Standard roaming rates apply if you’re not roaming on the Three Ireland
network, if you’re calling special numbers (please see pages 34 and 38 of the Price
£10
Guide), or if you’re calling or texting in countries other than the UK (including ROI) from
Three Ireland.
All prices include VAT where applicable.
Data charges are for data sent and received and are calculated to the nearest Kilobyte.
All EU Roaming calls made by Pay Monthly, Pay As You Go and Business Customers
(Except calls made to Short Code/Premium Rate numbers, Directory Service, special
calls and calls within the UK) are initially rounded to the first 30 seconds and are billed
per second thereafter.
Additional Services. 30
Special calls. Special calls continued.
Certain kinds of calls within the UK fall outside the main price levels. Charges for these
calls are shown in the following tables. Please call Customer Services for details of Included in
specific numbers. Click here for Premium Rate Services Code of Practice. all price plan/
Number prefix Price Pay As You Go
Calls, Data and Fax to other phone numbers (per minute15 unless otherwise stated)1 allowances
Click here to check the number prefixes for Isle of Man
Included International Band 0 No
and Channel Islands (Jersey, Guernsey, Herm, Sark)
in all price 0087 and 0088 (Satellite phones)
*
£7.50 per minute No
Number prefix Price plan/Pay
As You Go £1 per call plus 70p per No
076 – Pager
allowances minute
Certain 0800 numbers as featured on the Telephone Helpline Personal numbering (070, 0808130) – Band 1 25p per min No
Association (THA) list and Police Casualty Bureau numbers. Personal numbering (070) – Band 2 85p per min No
333 – Three Customer Services 444/555– Pay As You Go Top- Free Free
up/balance enquiry 999 / 112 £1 per call + 70p per
Personal numbering (070) – Band 3 No
min**
On-net Mobile
charges apply (see Premium rate (090, 091, 098) – Band A 70p per min No
500 – Three Mobile Broadband customer services Yes
individual price plan Premium rate (090, 091, 098) – Band B £2.20 per min No
for details)
101 Single non emergency 10p (per call) No Premium rate (090, 091, 098) – Band C 70p per call No
All Pay Monthly Premium rate (090, 091, 098) – Band D £2.20 per call No
price plans – 15p per £2 per min + £2 per
0800/ 0500/ 0808 numbers that are not on the THA list, 05 minute. Pay As You Premium rate (090, 091, 098) – Band E No
No call**
corporate numbers and IP Phones Go – 10p per minute
in video area, 15p per Premium rate (090, 091, 098) – Band F £1 per call No
minute outside. Premium rate (090, 091, 098) – Band G £1 per min No
Non-geographical numbers 0870, 0843, 0845, 0844, 0871, Premium rate (090, 091, 098) – Band H £1.50 per call No
20p per minute. No
0872, 0871327, 0871686
Premium rate (090, 091, 098) – Band I £1.50 per min No
Non-geographical numbers 087195, 084468, 0871620-5, 0871628,
0871680-2, 0871684-5, 0871687-9, 0871690-3,0871695-9, All prices include VAT.
0871820-3, 0871825-9, 0872001, 0872014, 0872017, 0872021, * Satellite calls e.g. Inmarsat, excluding International Calls.
0872033, 0844242, 0844270-5, 0844277-8, 0844640-1, 0844643, ** Both charges from the start of the call, See page 35 for footnotes.
0844645-9, 0844952, 0844954, 0871320-2, 0871324-6, 0871329,
0872018, 0872030, 0872034, 0844276, 0844289, 0844328,

Directory services.
0844337, 0844379, 0844380, 0844510, 0844690, 0871217, 20p per call plus 20p
0871378, 0871420, 0871451, 0871452, 0871846, 0871847, No
per minute
0872007, 0872013, 0872047, 0872048, 0872049, 0872082,
0872107, 0872133, 0872139, 0872140, 0872141, 0872008,
0843001, 0843002, 0843127, 0843153, 0843154, 0844358, There are now a host of directory enquiry services available, all of which have different
0844361, 0844416, 0871209, 0871403, 0871513, 0872097, phone numbers and different charges.
0872098, 0872189, 0872191, 0872193, 872194, 0872206, 0872208,
0872229, 0872230, 0843184, 0843189, 0872231, 0872244, The table here does not show the full list of directory services available (which is
0872245, 0843280, 0872020, 0872254, 08716268, 08712000 changing frequently) – Click here for current details.
077442-9, 077552-5, 079118, 078931, 079112, 078745, 079784,
078744, 078939, 078223, 078220, 078920, 078727, 078922, 078930,
077001, 079780, 075201, 078730, 079788, 078221, 078644, 078224, Charges for Three directory services1.
078226, 078229, 079785, 078225, 078933, 079789, 079786, 075090,
075091, 075092, 075093, 075094, 075095, 075096, 075097, 075200,
075203, 075204, 075205, 075206, 075207, 075208, 075209, 075370, Charge for call
Out of allowance Enquiry charge
075371, 075373, 075375, 075376, 075377, 075378, 075379, 075580, connection15
UK mobile charges
075581, 075582, 075590, 075591, 075592, 075593, 075595, 075596, No
apply (see individual
075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, price plans for details) 60p per call plus connection
075893, 075899, 077000, 077003, 077007, 077008, 077977, 077978,
077979, 078227, 078297, 078298, 078299, 078391, 078392, 078397, National 118 333 – 1 number search charge (includes text 30p per minute
078398, 078722, 078925, 078938, 079111, 079117, 079240 / 079241 message delivery)
/ 079242, 079243, 079244, 079245, 079246, 079247, 079248, 079370, International 118 313 – Up to 2 number
079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, £2.25 per call
searches
079379, 079781, 079782, 079783, 074060-2, 074181
Directory services for people with Free 30p per minute
0871323, 0871328, 0871626-7, 0871629 20p per call No disabilities – 195 –1 number search
All prices include VAT. See page 35 for footnotes.
31 Additional Services. Additional Services. 32
Other services. Points to note.
What we charge you for a whole range of other activities – from late payment Inclusive allowances. Changing price plans.
to reconnection.
On our price plans for Pay Monthly customers, If you join Three on a Pay Monthly price plan
you may receive a monthly inclusive allowance. you’re making a minimum term commitment.
Charges for other services Price If you do not use up your allowance in that
month, you lose the unused portion of your If you joined Three after 28 February 2007, you’ll
Additional copy of invoice £5 per copy allowance and it does not roll over to the next be unable to change to a lower Price Plan during
month. For Pay As You Go customers, Top-ups the minimum term of your contract.
Fully itemised bill £1
have no expiry date and Add-ons are valid for 30 If you joined Three before 28 February 2007, you
Non-recurring payment9 £4 days (excludes certain Internet add-ons) from can ask to change to the next lower available
Charge for change of Price Plan £25 (Up to) the date and time of activation (but you must Price Plan than the one you originally joined
remember to activate them within 90 days of us on.
Reconnection10 £10 date of purchase).
Unlock admin fee £15 Fees and other changes to your contract with
Cancellation and unlock fees. Three may apply when you change Price Plan.
Lump sum equivalent to the total of the monthly
Unlock fee charges still remaining during the initial 12 If you ask us to unlock your handset or modem
months of your Minimum Term (where applicable) If you wish to change to a higher available Price
within the first 12 months of your contract, and Plan than the one you originally joined us on,
Failed card payment charge £25 you also want to cancel before the end of your you can do this (on such terms as specified by
Minimum Term, you’ll be asked to pay; Three) during the minimum term of your contract
Change of phone number £10
• an Unlock admin fee and by moving to:
Lump sum equivalent to the total of all the
monthly charges still remaining during the • a higher Contract Voice Price Plan if you’re
Minimum Term of your agreement less a discount • a Cancellation fee (less any Unlock fee you
have already paid or are required to pay). already a Contract Voice customer; or
of: (i) 3% for new connecting customers who are
Cancellation fee11 in the first Minimum Term of their agreement with • a higher Mobile Broadband Price Plan if
us; or (ii) 10% for existing customers that have For more information call Three Customer
upgraded or renewed their existing contract with Services. you’re already a Mobile Broadband customer;
us for a further, subsequent Minimum Term.
Click here for more information about changing
your price plan.

For more details.

Call Three Customer Services on 333 from your
mobile or 08433 733 333 from any phone. Calls
to 333 or 08433 733 333 are free (in UK) from
your mobile. Calls to 08433 733 333 from another
phone is charged at your Service provider’s
published rate.

33 Additional Services. Additional Services. 34

Footnotes.
1. Inclusive voice minutes in any price plans
are for voice calls made from the UK to any
other standard UK mobile (beginning 07 but
excluding certain numbers – see page 31 for
details) landline (beginning 01, 02 and 03) and
voicemail (retrieved by calling 123 from your
mobile in the UK). Inclusive texts are texts sent
in the UK to a UK standard mobile (beginning
07 but excluding certain numbers – see page
31 for details). Inclusive video minutes on video
pack with mobile are for video calls made from
the UK to other Three UK mobiles. No rollover
of monthly allowance to next month for Pay
Monthly customers. Pay As You Go Top-up
vouchers have no expiry date once activated
(vouchers must be activated within 90 days of
purchase). Pay As You Go Add-ons are valid for
30 days from date and time of activation, apart
from Internet Daily, which lasts for 24 hours from
activation, and Internet Weekly, which lasts for
7 days from activation. After monthly or Top-up
allowance is used up, prices for additional
use are shown in our service prices table (see
pages 1, 3, 5, 6, 11, 12 and 14 for Pay Monthly
and Business customers and page 18 and 22
for Pay As You Go customers). If your inclusive
allowance runs out during a call, we will charge
you for the remainder of the call at the charges
published in this guide. The maximum cost of
calls to 08 numbers is 20p per connection plus
20p per minute.
International calls and messages, calls and
messages made and received whilst abroad,
premium rate calls and messages, reverse
charge messages, message alert services and
directory service calls, calls to 0800 / 0500
/ 0808 numbers that are not on the THA list,
non-geographic numbers (087, 084) and special
numbers (eg 090, 070) are excluded from any
monthly and Top-up voice and messaging
allowances. See pages 31 and 38 for details of
these charges. You can return a call directly to
someone who has left you a message by simply
keying # at the end of their message, this is
called Call Return (returning a call directly from
the voicemail service). When using Call Return,
calls are charged at your standard price plan
rates or from any inclusive allocation, as though
you had made the call directly. Call returns will
be shown separately on your bill. Call return
from voicemail may not be made to certain
numbers such as international and premium
rate. Any call-barring restrictions you have will
also apply.
35 The Real Deal.
You can only return one call directly from the
voicemail service. As soon as you finish the call
you will be disconnected and will have to re-dial
into voicemail if you wish to continue listening to
your voicemail.
If you divert your incoming calls to another
number, we’ll charge you for each redirected
call. The cost of the redirected call depends on
your price plan and type of number.
2. Monthly allowances for photo and video
messages (if any) only apply to messages
within the UK. Messages sent from the UK
to international destinations, messages sent
and received whilst abroad, photo and video
messages and alerts received as part of Three’s
Alerts services are excluded from any monthly,
Top-up and Add-on allowances for messages.
3. Each text/photo/video message can
accommodate 160 characters. Some handsets
allow for more, these will be divided and sent in
numerous messages (depending upon length).
Each message will be deducted from your
Top-up, Add-on or monthly allowance (if any)
or charged at standard rates. When you send
messages to several recipients at the same time
you will be charged separately for
each recipient.
4. Monthly allowance is applied as a discount
against spend on content usage. Excludes
certain shortcode services and 3rd party
ringtune services charges via SMS and add-on
purchase. Service limitations apply.
5. Assumes use of Three USB modem,
PC software dependent.
6. Only one of each Add-on is allowed per
account, per month. Pay As You Go customers
can purchase more than one Internet Daily or
Internet Weekly Add-on per month. There is
no rollover to the next month for any Add on.
Three reserves the right to suspend, modify or
withdraw Add-on’s, without notice, at any time.
For pay monthly customers, each Add-on has
one month minimum term when purchased
except for (i) Add Text with Laptop, which has
a minimum term of 18 or 24 months, and (ii)
Video Pack with mobile Add-on’s, which have
an 18 month minimum term. For Pay As You Go
customers, Top-ups must be activated via My3
or by calling 444 within 90 days of purchase.
Once activated top-ups have no expiry date.
For Business Share plans, add-on allowance 13. Charging/Billing. Pay Monthly – All calls
is only available to individual sharer member made by pay monthly customers, (except calls
purchasing add-on (not all members registered to short code, premium rate numbers and EU
on Business Share plan). roaming calls) are initially rounded to the first
minute and are billed per second thereafter.
7. Usage for Add-ons is unlimited for Add After the first minute for Pay Monthly customers
video pack (excluding Mobile TV, subscription calls are charged by the second, except some
services, Music, Tunes & Pix, Restricted, Buy & roaming calls (Calls made from abroad),
Multiplayer games, Hot Candy,Pics & Flics, all Directory Service and Special Calls. The call
shortcode content and certain specific content) duration will be mathematically rounded to the
is available. Add TV Channels excludes Adult TV nearest second.
services, TV series Passes, Mobitv and individual
clips from TV shows. Handset dependent. Pay As You Go – For Pay As You Go customers,
all calls made (except calls to short code,
8. International messaging function is subject to
premium rate numbers and EU Roaming calls),
services arrangements with respective networks are rounded up to the nearest minute and are
abroad. Calls and messages to these numbers
charged by the minute.
are excluded from any inclusive allowance on
all price plans on Pay Monthly and Pay As You All Customers – Individual events are charged
Go. Premium rate shortcode text messages sent excluding VAT and are mathematically rounded
while abroad are charged at standard roaming to one tenth of a penny. VAT is then calculated
SMS charge plus short code charges. on the total of all charges that are VAT
applicable, and these total charges are then
9. Non-recurring payment: Three’s preferred mathematically rounded to the nearest penny.
method of payment is by recurring Direct Debit.
Recurring payments have no additional charge. First Month Pro-Rated. Your first month’s
allowance and charge for your price plan or
10. Reconnection charge: If we have to suspend Add-on will depend on when in the month you
or disconnect you from the Three network, we join Three or when you decide to select your
reserve the right to charge you for reconnecting Add-on. Whenever that is, you can start using
your handset. your allowance for your price plan or Add-on
straight away. We’ll work out an appropriate
11. Cancellation fee: Pay Monthly customers
only – there is no cancellation fee if you wish to allowance and charge to take you to the end of
the first month. After that, you simply pay the
cancel after your Minimum Term has finished.
standard monthly line rental or Add-on charge
for a full month’s allowance.
12. Monthly Business choice allowance is a
total allowance to share between all members
registered on the same Business Share tariff.
If additional members join a Business Share
Tariff during the contractual minimum term, the
Access Charge will carry on until the end of
the last new member’s contract but all existing
sharers’ minimum terms will remain unchanged.
Each member has their own minimum term
contract which commences on the day that
member signs up to the Business Share Plan
and is not related to other sharers’ minimum
term who join the plan at a later date. The
Access Charge is payable in addition to any
Member Fee from the date the first member
joins the Business Share Plan until the last
members (to join the Business Share Plan)
minimum term expires. The access fee and
each members monthly fee makes up your
monthly recurring charge for the purpose of the
Cancellation Fee.
The Real Deal. 36

14. Add International Saver. Inclusive calls
covers voice calls from the UK to standard
landlines and mobiles in Canada, USA, Hawaii,
Puerto Rico, China, Hong Kong, Singapore
and Thailand.
The allowance can also be used to call standard
landlines in Australia, Austria, Belgium,
Denmark, France, Germany, Ireland, Italy, Japan,
Luxembourg, Malaysia, Netherlands, New
Zealand, Norway, Poland, Portugal, South Korea,
Spain, Sweden, Switzerland and Taiwan from
the UK.
Unlimited calling with International Saver is
subject to fair use policy of 3000 minutes per
month. Customers will be sent a warning text
at 2500 minutes and a confirmation text at 3000
minutes explaining the fair usage policy.
Available to new Pay Monthly customers
entering into a minimum term contract
(directly from Three). 388 prefix must be called
before country code.
Video and fax calls are excluded. There is no
rollover to the next month. Excludes whilst
roaming abroad.
Your first month’s Add-on charge and allowance
(where applicable) may be pro-rated.
15. Inclusive GB allowances within Mobile
Broadband Ready to go Kits are valid for up to:
(i) 3 months (for 3GB kit), (ii) 12 months (for 12GB
kit) or (iii) 24 months (for 24 GB kit) from the
date of activation. Once your Mobile Broadband
Ready to go Kit GB allowance is reached or
expires, an additional Mobile Broadband Add-on
must be purchased. Add-ons last for 30 days
once activated (excludes Mobile Broadband
Ready to go Kit allowance). Activation starts as
soon as you have converted a Top-up. Outside
of your Add-on allowance data usage will be
charged at £1 per MB. Charged by the byte.
Mobile Broadband is compatible with Windows
2000, XP and Vista operating systems and Mac
OS (may require additional drivers). Maximum
speeds of up to 2.8Mbps on Three’s HSDPA
network.
16. Business Offers. Free voicemail is for
calls made in the UK to the standard
voicemail number.
Free extras offer on Business Mix & Match
– offer only available direct from Three for
a limited period to new approved business
customers registering direct with Three on
37 The Real Deal.
19. EU Roaming charging/billing. ll EU Roaming
a Business Mix & Match price plan while the calls made by Pay Monthly, Pay As You Go and
customer remains on the promoted price plan. Business Customers (Except calls made to Short
Customers on Business Mix & Match 300, Code/Premium Rate numbers, Directory Service,
500 and 700 will received Add Three to Three special calls and calls within the UK) are initially
UK minutes which consists of 2000 Three to rounded to the first 30 seconds and are billed
Three UK voice minutes a month. Business per second thereafter.
Mix & Match 900 customers may choose from
either (1) Add Three to Three UK minutes 20. Three Wireless Modem is available as a
which consists of 2000 Three to Three UK package with a bundle of text messages which
voice minutes a month; or (2) Add Text which can be sent from a PC. The Wireless Modem is
consists of 1000 text messages sent from the also available on its own in some Three retail
UK to other standard UK mobiles a month. channels from £39.99 depending upon the price
Business Mix & Match 1100 customers may plan. Alternatively, you could buy an “Add-
choose from either (1) Add Three to Three UK Text with Device” add-on, and get this whole
package from only £2 per month as well as
minutes which consists of 2000 Three to Three
UK voice minutes a month; or (2) Add Text which your chargeable data plan (minimum 18 month
term contract), where the Wireless Modem is
consists of 1000 text messages sent from the
UK to other standard UK mobiles a month; or (3) essentially included at no extra charge with a
text bundle. Inclusive texts are texts sent from
Add Landline Calls which consists of 2000 voice
minutes for calls made in the UK to standard UK a compatible PC in the UK, to UK mobiles using
landlines (beginning 01, 02, 03) a month. Terms a text messaging application on your PC. You
apply. See instore or three.co.uk for details. need to download the software for the text
message application (included with the Wireless
17. Add Text with Laptop. All Add Text with Modem) and this currently works with Windows
Laptop add-ons have a minimum term of 18 XP or Vista. The text messaging application and
or 24 months and can only be purchased with text messaging currently doesn’t work with Mac
Broadband 5GB, Broadband Lite or Broadband operating systems, but it can be used for
15GB plans (on an 18 or 24 month minimum Mobile Wi-Fi.
term contract) direct from Three or via selected
Three authorised retailers. Inclusive texts are
texts sent in the UK from laptop to standard
UK mobiles. Laptop supplied by Three (in
respect of add-ons purchased via Three) or from
authorised Three retailer (in respect of add-ons
purchased via an authorised Three retailer) at no
additional charge.
18. Add Wireless Modem. Three Wireless Modem
Three Wireless Modem and Three Wireless
Modem with iPod touch available as a package
with a bundle of text messages which can be
sent from a PC/iPod touch. Either package
available from only £2 per month as well as your
chargeable data plan (minimum 18 month term
contract), where the Wireless Modem and iPod
touch (if applicable) are essentially included at
no extra charge with a text bundle. Inclusive
texts are texts sent from a compatible PC/iPod
touch in the UK, to UK mobiles using a text
messaging application on your PC/iPod touch.
The Real Deal. 38