sponsored by

R E GIST E R ONL INE AT

W W W.APQC.ORG/KMCONF
Today’s knowledge management programs are coping with a lot of forces beyond their control—
transformative new technologies, mergers and acquisitions, reorganizations, and big changes to
the overarching strategy. The KM leaders who will succeed in this chaos are those who can think
creatively, shift nimbly with the business, and turn potential threats into opportunities.

There is probably some kind of rapid change going on in your organizations that affects how
knowledge flows and needs to flow. As KM professionals, it’s crucial for us to ensure our KM
products and services keep pace with what the business needs, and we also have to deliver
knowledge to end users in a way that allows them to see trends, make connections, and use the
collective knowledge of the organization to innovate and make decisions.

At APQC’s 2020 KM Conference, we will explore how current changes can help you tackle new
problems, develop new solutions, and solidify KM’s role in and value to the organization.

Register before March 16 and save $200!

Register three or more from your

organization and save up to
$250 per registration!

REGISTER NOW!
“I loved networking with other attendees
and spending quality time with APQC
experts, being validated on some of
our strategies while being amazed Exclusive Conference Sponsor
at what others are doing
that we can incorporate,
and seeing what the
future holds for
us KMers.”

www.apqc.org/kmconf
APQC’s Knowledge Management Conference is the
leading and longest running KM conference. Now in
its 25th year, we understand that attendees need LESS
theory and MORE strategy and execution. It is the one
event where you can learn from and network with the
best and the brightest minds.

What we want We want to inspire you to take advantage of new innovation affecting KM and network with some of
for you the brightest in the business! We want to help you build your team and your personal skills.

What to More than 40 sessions and workshops presented by the leading KM experts from around the world
expect givng you new ideas that you can take back to your organization and implement immediately.

who you In 2019, more than 350 KM practitioners and thought leaders from more than 20 countries joined us – we
will see expect even more in 2020! More brands, more stories, more one-on-one connections, and more networking.

YOU’LL LOVE THIS CONFERENCE

93% 93% 91%

WOULD ATTEND
AGAIN
“I learned so much at this
conference! This is my second
year and I really get a lot of it.
The material, the speakers, the
conference organization is great.
I love being able to connect with
others in the same industry and
hear that we are experiencing so
many of the same issues.”
WOULD RECOMMEND THIS CONFERENCE WAS
THIS CONFERENCE A GOOD VALUE
“I came away feeling refreshed
and re-invigorated just from
sharing experiences with people
“#kmtribe! It is great to be with
who are experiencing the same
my KM tribe! I come away feeling
triumphs and tribulations. I also
really invigorated.
came away with big ideas that I
can directly apply within the next
three months.”
THE SESSIONS
There is something for everyone –from beginner to expert – to learn at this conference. Breakout sessions are categorized into
five topical tracks below. Attendees can move between tracks to choose the ideal combination of sessions to suit their needs.
Visit www.apqc.org/kmconf-breakouts for a list of sessions and descriptions, categorized by track.

Embed KM in Roles, Skillsets, Adapt KM to the Digital Enterprise

and Processes
Knowledge management is more
sustainable when it becomes intrinsic
to how work gets done. In this track,
you’ll learn techniques to integrate
knowledge leadership, sharing, and
reuse into the jobs and activities that
define daily business operations.
Technology is changing how
organizations structure their
knowledge and surface relevant
information and insights at the point of
need. This track underscores the latest
in digital KM, including the quick-and-
dirty on new technologies and how
real companies are deploying them for
business benefit.

Accelerate Your KM Journey Foster a KM Culture

Good KM takes time, but there are
tricks to minimize ramp-up and speed
you toward results. This track highlights
stories of quick and agile KM progress,
including organizations building new
capabilities from scratch and others
enhancing the scope and value of
established programs.
We all know “culture eats strategy for
breakfast”—but what practical steps can
nudge your culture in the right direction?
In this track, you’ll learn how leading
organizations made their workforces
more receptive to collaboration and
reuse in the midst of mergers, market
disruptions, and rapid change.

Interactive Learning
Sitting and listening is great, but you
learn even more when you become an
active conference participant. In this
special track of concurrent extended-
View Full Agenda
length sessions, you’ll learn from fellow
KM practitioners through training,
dialog, and collaborative activities.
 PRE-CONFERENCE WORKSHOPS
Snack/Networking breaks will also be provided throughout the day.

MONDAY 7:30 a.m. Registration and Continental Breakfast

APRIL

27
8:00 a.m. - 12:00 p.m. AM Workshops (1/2 Day)

12:00 - 1:00 p.m. Lunch

1:00 - 5:00 p.m. PM Workshops (1/2 Day)

PRE-CONFERENCE WORKSHOPS
Snack/Networking breaks will also be provided throughout the day.

TUESDAY 7:30 a.m. Registration and Continental Breakfast

APRIL 8:00 a.m. - 12:00 p.m. AM Workshops (1/2 Day) and Full Day Workshops

28 12:00 - 1:00 p.m.

1:00 - 5:00 p.m.

Lunch

PM Workshops (1/2 Day) and Full Day Workshops Continue

PRE-CONFERENCE WORKSHOPS AND

CONFERENCE DAY 1
Snack/Networking breaks will also be provided throughout the day.

WEDNESDAY 7:30 a.m. Registration and Continental Breakfast

APRIL 8:00 a.m. - 12:00 p.m. AM Workshops (1/2 Day) and Full Day Workshops

29 12:00 - 1:00 p.m.

1:00 - 3:45 p.m.

Lunch

Full Day Workshops Continue

Conference Opening Keynote:

4:30 - 6:15 p.m.
Lance Weiler | Storyteller, Entrepreneur, and Thought Leader

6:15 - 7:15 p.m. Conference Kickoff Reception

 CONFERENCE DAY 2
7:00 a.m. Continental Breakfast and Registration

Keynote:
8:00 – 9:00 a.m.
Cindy Hubert | APQC

9:25 - 10:25 a.m. Concurrent Breakout Sessions: Block 1

THURSDAY
APRIL
Concurrent Breakout Sessions: Block 2
10:55 - 11:55 a.m.
Think Tank Sessions (Ending at 12:15 p.m.)

30
12:00 – 1:20 p.m. Networking Lunch

1:30 - 2:15 p.m. Concurrent Breakout Sessions: Block 3

Concurrent Breakout Sessions: Block 4

2:45 - 4:00 p.m.
Think Tank Sessions (Ending at 3:35 p.m.)

4:20 - 5:30 p.m. General Session and Day 2 Wrap-Up

5:30 - 7:00 p.m. Networking Reception

CONFERENCE DAY 3
7:00 a.m. Continental Breakfast

FRIDAY
Keynote:
8:00 – 9:15 a.m.
Dan Kraemer | IACollaborative

MAY 9:30 - 10:30 a.m.

Concurrent Breakout Sessions: Block 5

1
Think Tank Sessions (Ending at 10:45 a.m.)

10:55 a.m. - 12:15 p.m. Closing General Session

12:15 p.m. Boxed Lunch To Go or Stay

12:15 p.m. - Until Conference Takeaway Exchange (Optional conference events)

VIEW THE MOST CURRENT CONFERENCE SCHEDULE

 DAY 1
LANCE WEILER
Storyteller, Entreprenuer and Thought Leader
KEYNOTE SPEAKERS

DAY 2
CINDY HUBERT
Executive Director of APQC’s Client Solutions

Read more about the speakers here!

››
DAY 3

DAN KRAEMER
Founder and Chief Design Officer of IACollaborative
WORKSHOPS BUILDING A SOLID FOUNDATION
APQC is excited to offer an updated knowledge management curriculum for the 2020 Knowledge Management Conference.
Attend one or more of our workshops being held April 27 through April 29.

All workshops are based on best practice research and real-world application.

Half-day workshops focus on broader frameworks and concepts and discuss the “why” and “what”. This is important if you are new
to knowledge management, starting a new KM program, or you need to reset on some of the foundational capabilities to re-energize
your existing KM program.

Full-day workshops cover the basic concepts and then quickly move to provide you the “know how” for skill development for
important KM approaches and activities.

MONDAY, APRIL 27 TUESDAY, APRIL 28 WEDNESDAY, APRIL 29

AM PM AM PM AM PM

Using Knowledge
Setting Up a Strategies for Breaking Down
Knowledge Management
Knowledge Measuring Barriers to
Management to Impact the
Management Knowledge Knowledge
Essentials Customer
Program Management Management
Experience

Developing and Evolve Your

Introduction to Technology Trends
Launching a Knowledge Transferring
Communities of and Knowledge
Community of Management Critical Knowledge
Practice Management
Practice Program

Aligning Knowledge Management

Knowledge Mapping
Activities to Business Outcomes

Full descriptions and more Making the Case for Knowledge Putting Knowledge into the
information can be found at Management Flow of Work
www.apqc.org/kmconf-workshops.
Techniques for
Strategic Planning for
Communicating Knowledge
Knowledge Management
Management
 PRICING APQC MEMBER NONMEMBER

Early-Bird Rates
Expires March 16 $1,495 $1,695

Post Conference
Regular Pricing $1,695 $1,895 Recordings

With so many sessions to

WORKSHOP RATES (each) choose from, how can you
pick just a few? Now you
don’t have to. Watch the
Half-Day Workshops $425 $525 sessions in their entirety
following the conference.
Recordings will be
available approximately
two weeks following the
Full-Day Workshops $775 $975 close of the conference.

PRICING
Member $150

NonMember
CONFERENCE DISCOUNTS
$175
(workshops not discounted)

GOVERNMENT
$200 discount on conference registration

MULTI-ATTENDEE (3-6 attendees from same organization)

$200 off each conference registration fee

MULTI-ATTENDEE (7+ attendees from the same organization)

$250 off each conference registration fee
Discounts will automatically be applied if registering all at once. If registering separately, please contact
confregistration@apqc.org for the discount code to be entered at the end of online registration, right before payment.

Register online at www.apqc.org/kmconf-register

HOTEL ACCOMMODATIONS
THE WESTIN HOUSTON, MEMORIAL CITY HOTEL
945 Gessner Road, Houston TX

Experience the ultimate in comfort and relaxation while you are attending the 2020
KM Conference! The Westin Houston, Memorial City Hotel is conveniently located in
the heart of the city. With parking and easy access to Houston’s Energy Corridor, The
Westin Houston, Memorial City provides a soothing and refreshing sanctuary whether
you are traveling for business or leisure.

APQC has negotiated a special rate of $199/night (plus 17 percent tax) single room
occupancy for 2020 KM Conference attendees. Special government rates are available.

ALL 2020 KM CONFERENCE EVENTS WILL TAKE PLACE AT THE WESTIN HOTEL.

STAYING AT THE WESTIN MEMORIAL CITY ISN’T JUST CONVENIENT; IT ENSURES

YOU WON’T MISS OUT ON THE CAMARADERIE AMONGST YOUR PEERS.

Visit www.apqc.org/kmconf-location for exclusive hotel and travel information.

www.apqc.org