ADSL APPLICATION Form (1 of 2)

Customer Details
First Name: Phone: 0 -
(Contact Name if Business)

Last Name: Mobile: -

Company Name: Fax: 0 -
(If applicable)

Email Address:
Adsl Tel. Number: 0 -
(For correspondance)
Area:
Building: Floor:

Street: City:

Existing IDM Users Yes No Existing Login Name :

Choose Your ADSL Starter Package(1) Choose Your ADSL Plan(*) Additional Plans
Optional $20 Installation by IDM Entry plan: 128 Kbps Capped
Single User Package
Moderate plan: 256 Kbps Uncapped
Multi User Package $2 Extra Splitter Pack(2)
Heavy plan: 512 Kbps $10 WiFi Roaming Account
WiFi Residential Package Extreme plan: 1,024 Mbps $8 dial-up account

(1) If you have a parallel telephone line (Internet Line) and wish to install the ADSL service on it, a $30 fee will be deducted from the (*) If you exceed the free granted monthly volume for each speed, you'll be charged a 0.1$ for each additional 10 MB, or 10$ for each
relevant Starter package. Last Paid copy of the Internet Line Bill must be provided. additional 1 GB. (the new pricing of 1$/100 MB applies as of November 1st 2007).
(2) An Optional Pack is required for each additional Telephone socket at your premises. Every telephone handset should have a splitter The extra charge will be applicable to the highest usage, either the download, or the upload. In other words, if you are subscribed to
connected to it in order to avoid noise and interference the 2 GB free volume bracket, and your usage is 3.5 GB for download, and 2.5 GB for upload, then you will be charged for 1.5 GB extra
usage only, because it is the highest of the two that exceeds one of the levels (upload and download). You will not be charged for the
0.5 GB extra usage registered on your upload traffic.
Totals
Minimum Monthly Fee: $ One Time Fee: $

Minimum Monthly Fee + VAT: $ One Time Fee + VAT: $

Payment Mode

Monthly Fee - Choose Payment Option Bank Withdrawal Credit card Withdrawal Pre-Paid

Important Information
(a) For Existing IDM Users who wish to cancel their existing service, kindly consult your IDM Sales Agent for a cancellation of Service form.
(b) IDM or third party is not responsible for any internal or external wiring work inside or outside the building.
(c) A prorated Fee will be charged only for the first month of service depending on the service activation date with a minimum charge of $5.
(d) If you wish to cancel your ADSL Service, a cancellation fee of $6 will apply. All IDM ADSL Services and Accounts must be paid in full before cancellation is complete.
(e) If the account is cancelled due to non-payment of monthly fees or any other reasons, you will have to pay an additional $38 Re-connection fee to re-activate your account. Re-connection delays may apply.
(f ) Billing cycle commences 5 days after notifying the customer that the phone line is DSL ready.

Authorization For Bank Domiciliary Services

I hereby empower the Bank mentioned below, to debit my bank account, if its situation so allows, and to pay the Creditor below, all invoices that INCONET-DATA MANAGEMENT SAL presents for collection. The Bank is also allowed to make any
necessary foreign currency conversions in order to make the payments. If a charge is made to my account in error, I will receive a credit for the amount due after bringing it to the attention of Inconet-Data Management sal.

Bank Holding the Account

Bank Name: Account Number:

Branch: Account Name:

Approval and stamp of the Bank holding the account:

Authorization For Credit Card Services

Visa Card Master Card AMEX
Merchant Agreement: Inconet - Data Management Beirut - Lebanon
Name of Card holder: Credit Card Number:

Expiry Date: ___ /___ CVV Code: Alpha Code:

(Visa Card/ Master Card) (AMEX)
The issuer of the identified card is authorized to pay the amounts reported on all invoices sent for settlement being manual or electronic even without the signature of the cardholder and this applies as early as its presentation to the MERCHANT AGREEMENT.
The cardholder identified on the document pledges to pay the invoice amounts processed manually or electronically under the MERCHANT AGREEMENT, and this according to the clauses of the base contract relating the cardholder and the merchant as well as the clauses
governing the utilization of this card.
If the Card holder receives a replacement credit card, account number, or new expiration date, he / she will immediately inform IncoNet - Data Management sal of the new details. This authority shall be effective for the new credit card. If this credit card account is canceled
or suspended for any reason, the Card holder will inform IncoNet - Data Management sal immediately. This authorization is to remain in full force until IncoNet - Data Management sal receives written notification. If a charge is made to the Card holder's credit card account
in error, the Card holder will receive a credit for the amount due after bringing it to the attention of IncoNet- Data Management sal.

Signature
By signing the below, I declare that the information contained in this application form is correct and I acknowledge that I have read, understood and accept all the IDM ADSL Terms & Conditions present on our website. A printed copy can be provided
to you upon request.
IDM Representative Name:
Customer Signature: Date: / /
Signature: Date: / /

How did you hear about us? Outdoor Media Radio Newspaper E-Marketing Other
www.idm.net.lb/adsl E-mail: adsl@idm.net.lb Al Basha Gardens bldg. , 4th floor, Jisr Al Basha Tel: 01-512513 Fax: 01-486568 Support: 1282
 Reference Number:
ADSL ‫ﻋﻘﺪ ﺇﺷﺘﺮﺍﻙ ﺑﺨﺪﻣﺔ ﺍﻝ‬
Form (2 of 2)
‫ﻣﺨﺼﺺ ﻟﻄﺎﻟﺐ ﻃﻠﺐ ﺍﻻﺷﺘﺮﺍﻙ‬
(This form must be filled in Arabic) ‫ﺍﻟﺮﺟﺎﺀ ﺗﺪﻭﻳﻦ ﻣﻌﻠﻮﻣﺎﺕ ﺍﳌﺸﺘﺮﻙ ﻋﻦ ﺧﻂ ﺍﻟﻬﺎﺗﻒ ﺑﺤﺴﺐ ﻓﺎﺗﻮﺭﺓ ﻭﺯﺍﺭﺓ ﺍﻻﺗﺼﺎﻻﺕ ﺑﺎﻟﻐﺔ ﺍﻟﻌﺮﺑﻴﺔ‬
Download Speed 128 kbps 256 kbps 512 kbps 1Mbps ‫ﺍﻟﺴﺮﻋﺔ ﺍﳌﻄﻠﻮﺑﺔ‬ ‫ﺍﻻﺳﻢ ﺍﻟﺜﻼﺛﻰ ﻟﺼﺎﺣﺐ ﺍﳋﻂ‬
Minimum Accepted Speed 128 kbps 256 kbps 512 kbps 1Mbps ‫ﺃﻗﻞ ﺳﺮﻋﺔ ﻣﻼﺋﻤﺔ‬ :‫ﺍﻻﺳﻢ‬
‫ﻓﻲ ﺣﺎﻝ ﻛﺎﻥ ﺍﳌﺸﺘﺮﻙ ﺷﺮﻛﺔ‬
:‫ﺍﺳﻢ ﺍﻻﺏ‬
:‫ﺍﺳﻢ ﺍﻟﺸﺮﻛﺔ ﺑﺤﺴﺐ ﻓﺎﺗﻮﺭﺓ ﺍﻟﻬﺎﺗﻒ‬
:‫ﺍﻟﺸﻬﺮﺓ‬
:‫ﺍﺳﻢ ﻣﻔﻮﺽ ﺍﻟﺸﺮﻛﺔ‬
:‫ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ‬
‫ﻣﺨﺼﺺ ﻟﻺﺩﺍﺭﺓ‬
‫ﻓﻲ ﺣﺎﻝ ﺗﻌﺬﺭ ﺻﺎﺣﺐ ﺍﳋﻂ ﻣﻦ ﺗﻮﻗﻴﻊ ﺍﻟﻄﻠﺐ ﺷﺨﺼﻴﺂ‬
(Parallel Line - ‫ﺍﻟﺮﻗﻢ ﺍﻟﻘﺪﱘ )ﺧﻂ ﺍﻷﻧﺘﺮﻧﺖ‬
‫ﺧﻂ ﺍﻻﻧﺘﺮﻧﺖ‬ ‫ ﺧﻂ ﺍﻟﻬﺎﺗﻒ ﺍﻟﻌﺎﺩﻱ‬: ‫ﻃﻠﺐ ﺍﳋﺪﻣﺔ ﻋﻠﻰ‬ :‫ﺍﺳﻢ ﺍﳌﻔﻮﺽ‬

‫ﳌﻦ ﻳﻬﻤﻪ ﺍﻻﻣﺮ‬

‫ ﺃﻓﻮﺽ‬...................... ‫ﺍﻟﻘﻀﺎﺀ‬/‫ ﺍﶈﺎﻓﻈﺔ‬....................... ‫ﺣﺎﻣﻞ ﺍﻟﻬﻮﻳﺔ ﺍﻟﻠﺒﻨﺎﻧﻴﺔ ﺳﺠﻞ ﺭﻗﻢ‬................................................................‫ﺃﻧﺎ ﺍﳌﻮﻗﻊ ﺍﺩﻧﺎﻩ‬
‫ ﺑﺎﻟﺘﻮﻗﻴﻊ ﻋﻨﻲ ﻟﺪﻯ ﻭﺯﺍﺭﺓ ﺍﻹﺗﺼﺎﻻﺕ ﻓﻴﻤﺎ ﻳﻌﻮﺩ ﻟﻺﺷﺘﺮﺍﻙ ﻓﻲ ﺧﺪﻣﺔ ﺍﻹﻧﺘﺮﻧﺖ‬.‫ﻝ‬.‫ﻡ‬.‫ﻭﻋﻠﻰ ﻣﺴﺆﻭﻟﻴﺘﻲ ﺷﺮﻛﺔ ﺇﻧﻜﻮﻧﺖ ﺩﺍﺗﺎ ﻣﻨﺠﻤﻨﺖ ﺵ‬
:‫ ﻓﻲ ﺍﳊﺎﻻﺕ ﺍﻟﺘﺎﻟﻴﺔ‬،‫( ﻭﺫﻟﻚ‬ADSL/HDSL( ‫ﺍﻟﺴﺮﻳﻊ‬
ADSL ‫ ﺻﻼﺣﻴﺔ ﺗﻘﺪﱘ ﻃﻠﺐ ﺇﺷﺘﺮﺍﻙ ﺟﺪﻳﺪ ﳋﺪﻣﺔ ﺍﻟـ‬-
‫ ﺻﻼﺣﻴﺔ ﺇﻟﻐﺎﺀ ﺍﻹﺷﺘﺮﺍﻙ ﻓﻲ ﺍﳋﺪﻣﺔ ﺍﳌﺬﻛﻮﺭﺓ ﺍﻋﻼﻩ‬-
)Ex. Change ISP, DSP Speed up or down ) ‫ ﺻﻼﺣﻴﺔ ﻃﻠﺐ ﺍﻱ ﺗﻌﺪﻳﻞ ﻳﺘﻌﻠﻖ ﻓﻲ ﻫﺬﻩ ﺍﳋﺪﻣﺔ‬-
For Internal Use ‫ﻣﺨﺼﺺ ﻟﻺﺩﺍﺭﺓ‬
‫ﻣﺨﺼﺺ ﻟﻺﺩﺍﺭﺓ‬ (DSP) ‫ﺷﺮﻛﺔ‬ (ISP) ‫ﺷﺮﻛﺔ‬
: ‫ﺍﺳﻢ ﺍﻟﺸﺮﻛﺔ‬ .‫ﻝ‬.‫ﻡ‬.‫ ﺇﻧﻜﻮﻧﺖ ﺩﺍﺗﺎ ﻣﻨﺠﻤﻨﺖ ﺵ‬: ‫ﺍﺳﻢ ﺍﻟﺸﺮﻛﺔ‬
:‫ﺍﺳﻢ ﻣﻔﻮﺽ ﺍﻟﺸﺮﻛﺔ‬ ‫ ﺷﻮﻗﻲ ﺍﳌﻌﻠﻮﻑ‬:‫ﺍﺳﻢ ﻣﻔﻮﺽ ﺍﻟﺸﺮﻛﺔ‬
:‫ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ‬ 01-512513 :‫ﺭﻗﻢ ﺍﻟﻬﺎﺗﻒ‬
:‫ﺭﻗﻢ ﺍﻟﻔﺎﻛﺲ‬ 01-510474 :‫ﺭﻗﻢ ﺍﻟﻔﺎﻛﺲ‬
‫ ﺍﻟﻮﺍﺭﺩﺓ ﺧﻠﻒ ﻫﺬﺍ ﺍﻟﻄﻠﺐ ﻭﻭﺍﻓﻘﺖ ﻋﻠﻴﻬﺎ‬ADSL ‫( ﺍﳌﺬﻛﻮﺭﺓ ﺍﻋﻼﻩ ﻭ ﻋﻠﻰ ﺍﻟﺸﺮﻭﻁ ﺍﻟﻌﺎﻣﺔ ﳋﺪﻣﺎﺕ ﺍﻝ‬Terms & Conditions) ‫ﺍﻧﺎ ﺍﳌﻮﻗﻊ ﺍﺩﻧﺎﻩ ﺍﻓﻴﺪ ﺑﺎﻧﻨﻲ ﺍﻃﻠﻌﺖ ﻋﻠﻰ ﻣﻀﻤﻮﻥ ﺍﻟﺸﺮﻭﻁ‬
Terms and conditions
Definitions Any delay during maintenance / support of a line is to be counted on the party involved in the operation
The Customer is the end-user that subscribes to the DSL service through the appropriate channels of the ISP. Cancellation
The ISP is the Internet Service Provider that sells the DSL service to the customer. The Customer shall submit for cancellation of the DSL service through the ISP along with payment of cancelation fee.
The DSP is the Data Service Provider that provides the DSP service to the ISP, which consists on collecting & routing Termination
Internet traffic between the Customer Premises and the PoP ‘Point of Presence’ of the ISP The DSL Service will be terminated immediately in case the telephone service is terminated for any reason.
The Incumbent Operator is the provider of the fixed network known as the local loop. The DSL Service will be terminated if the ISP does not pay the DSP for the DSP Service Fees.
Role & Responsibilities In the case where the incumbent Operator is not the DSP, the DSL Service will be terminated if the DSP does not pay
The Incumbent Operator provides the LLU (Local Loop Unbundling) service to the DSP, which consists on the following Incumbent Operator for the DSP service fees, and if the ISP looses his license.
three elements: Service Performance
(1) Local loop access from the Customer Premises and the Incumbent Operator Central Office. Upload and download speed are not guaranteed as performance of the service depends on several factors (network
(2) Collocation of the DSP equipment within Incumbent Operator premises. congestion, response time of the web site, etc.).
(3) Backhaul service between DSP co-located equipment and ISP PoP (Point of Presence). Eligibility for the Service
In the case where the incumbent Operator is the DSP, the DSP service consists of the following three elements: Incumbent Operator will check qualification of your telephone line to be eligible for the service.
(1) Local loop access from the Customer Premises and the incumbent Operator Central Office. The Customer shall have prior subscription to the fixed-line telephone service in order to get access to the DSL service
(2) Transport of the Internet traffic through the DSP Data Network The Customer shall not be a bad debtor of Incumbent Operator for his/her existing telephone line subscription in order
(3) Interconnection links between the DSP Data Network and the ISP’s Internet Platform to get access to the DSL service.
In the case where incumbent Operator is not the DSP: If at application time the customer has a bad debit history, and if the customer does not fix his/her debit within 30 days,
- The DSP is not responsible for local loop connecting DSP DSLAMs to the end-user Distribution Points the DSL request will be cancelled.
- The DSP is not responsible for any voice disturbances that may occur after the activation of the line. A line that is able to reach the minimum accepted speed, is eligible for the DSL Service.
In all cases the ISP is not responsible for local loop connecting DSP DSLAMs to the end-user Distribution Points. CPE (Customer Premises Equipment) Compatibility
Incumbent Operator service demarcation points are the DP (Distribution Points) located in the bottom of the Customer Customer CPEs shall be compliant with DSP specs and shall not damage Incumbent Operator infrastructure and
Premises building on one side and the DSP PoP (Point of Presence) on the other side. services (such as the voice services)
The DSP service demarcation points are the DSP PoP (Point of Presence) on one side and the ISP PoP (Point of Presence) on Service Related Terms
the other side. IP addresses are the sole responsibility of the ISP
Incumbent Operator or DSP or ISP are not responsible for any internal wiring inside the buildings For non-corporate plans, service has a best-effort Quality of Service
Incumbent Operator or DSP are not providing any CPE (Customer Premises Equipment) such as modems Usage of the Service
and/or micro-filters. The Customer shall not use the service maliciously
Fees It is forbidden for the Customer to resell and / or redistribute the service to other parties
The customer pays all fees related to the DSL service to the ISP The Customer is entirely responsible for content they send/receive through Incumbent Operator, DSP and ISP
The ISP pays all fees related to the DSP service to the DSP infrastructure
The DSP pays all fees related to the Local Loop Unbundling service to the Incumbent Operator In case the Incumbent Operator/DSP/ISP suspects any misuse of the service according to the decrees and regulation of
Regardless of the DSL service, the customer continues to pay all fees related to the telephone the Ministry of Telecommunications , or upon receive request from legal authorities, Incumbent Operator/DSP/ISP has
service to the Incumbent Operator the right to monitor any or all traffic that circulates through its infrastructure, and has the right to refuse, block and move
Customer Support or remove any content, or stop the connection between the Customer and the DSP equipment.
The ISP is the interface of the Customer for any troubleshooting or support issue. Validity
The initial term of this terms & conditions begins on customer billing starting date.

(DSP) ‫ﺷﺮﻛﺔ‬ (ISP) ‫ﺷﺮﻛﺔ‬ ‫ﺍﳌﺸﺘﺮﻙ‬

‫ﺍﻟﺘﺎﺭﻳﺦ‬ ‫ﺍﻟﺘﺎﺭﻳﺦ‬ ‫ﺍﻟﺘﺎﺭﻳﺦ‬
‫ﺗﻮﻗﻴﻊ ﺍﳌﻔﻮﺽ‬ ‫ﺗﻮﻗﻴﻊ ﺍﳌﻔﻮﺽ‬ ‫ﺗﻮﻗﻴﻊ ﺍﳌﺸﺘﺮﻙ ﺍﻭ ﺍﳌﻔﻮﺽ ﻋﻨﻪ‬

www.idm.net.lb/adsl E-mail: adsl@idm.net.lb Al Basha Gardens bldg. , 4th floor, Jisr Al Basha Tel: 01-512513 Fax: 01-486568 Support: 1282
 IDM Terms & Conditions
1. ACCEPTANCE OF TERMS
Welcome! Thank you for choosing IDM ADSL Service as your gateway to the Internet and enjoying the benefits of the
IDM Services. We know you're eager to begin using IDM ADSL, but before you do we encourage you to familiarize
yourself with these Terms & Conditions. This material, including all information found in the registration process and
referred to here below, is the agreement that will apply to your use of the Service. By enrolling in, using, or paying for the
Service you confirm your agreement to these Terms & Conditions as well as your acceptance of the changes we make to
the agreement. If at any time after you have read the Terms & Conditions and all of its components you do not agree to
be bound by it, you should immediately exit registration, end your use of the Service, or cancel your account. Thank you
again for relying on IDM.
2. TERM
a. Your Cancellation of Services. You may cancel the Service at any time by filling-in a “Cancellation of ADSL Service”
Request Form, signing and submitting it at Bank Audi along with all cancellation and outstanding fees owing, prior to
the 19th of the current month. Any cancellation requests after the 19th of the current month will be processed in the
subsequent month, and the monthly fee for that following month will be due.
b. Cancellation Fees. All IDM ADSL Internet accounts and services along with a Cancellation fee must be paid in full
before cancellation is complete. Any remaining fees incurred during the cancellation period (such as for example extra
bytes used) must be paid in full in order to finalize the cancellation process and to obtain a Clearance Letter on the
account. Your account and monthly fees will remain active up until all outstanding owing fees are settled. You
acknowledge account responsibility until payment is made in full.
c. Qualification Check: To be eligible to receive the Services, the telephone line that you intend to use must meet certain
technical requirements (Qualifications). If technical assessment of the phone line fails to achieve 128kbps and above, this
contract shall be considered null and void and a full refund shall be awarded to you. A penalty will be deducted from the
full refund if the modem box has been opened or tampered with. Refunds are available at Bank Audi branches.
d. Account Activation: At ADSL service activation, you commit to be present at your ADSL premises in order to verify
proper functioning of the voice service upon installation. If you do not activate the ADSL account within 5 days after
being informed of the Qualification Check success, then the reserved ADSL port for you will be released, and reactivating
another port for you will cause further delays. Failure to activate the ADSL service within 30 days of the Qualification
Check will result in the cancellation of the service and forfeit of your Setup Fee; and you will be charged an additional
Setup Fee again in order to re-activate the service for you.
e. Fixed-Location Service: You acknowledge that the ADSL Service is a fixed-location service. This means that the Service
may not be used through a different telephone line. If detected, you will be charged a monthly subscription fee for each
location where the service is used.
f. Refund of Setup Fee: If you decide to cancel the contract after paying the setup fee or if at the time when IDM requests
the Installation of the Service from the Incumbent Operator (MOT), the request is rejected due to the case that the
service for this PSTN Telephone line has been reserved for another ISP, the contract shall be considered null and void and
the Setup Fee will not be refunded. The Setup fee shall be refunded only in the case where the Qualification Check fails
as per section (2c).
3. IDM CUSTOMER CARE
a. Account Maintenance & Technical Support: If you are a subscriber and have any questions about your account or the
use of the Service, you may contact our Support Department by phone at 1282 or by sending an Email to
adslsupport@idm.net.lb. Physical Line related problems are beyond IDM responsibility. Problem “start time” is the time
you report the problem to IDM Support. IDM may perform a sudden maintenance operation, if needed, to ensure best
performance towards the ADSL users.
b. Email Opt Out: Members who do not wish to receive future marketing information from IDM by e-mail may remove
themselves from the marketing information mailing list by submitting their e-mail I.D. at adslsupport@idm.net.lb with a
“Request for Marketing Email Opt Out” Subject. IDM reserves the right to contact members with other important and
general notices when necessary.
4. IDM’S ONLINE PRIVACY POLICY
As an IDM ADSL Service Subscriber, you give us information about yourself that we use to conduct our daily business
with you. With IDM’s Online Privacy Policy we want to assure our subscribers that we keep such customer-identifiable
information as confidential as possible. To view IDM’s Online Privacy Policy, go to http://www.idm.net.lb/privacy.
5. ELIGIBILITY FOR ADSL AND INFORMATION ON ACCOUNT PASSWORDS
a. Eligibility: To become a subscriber to the IDM ADSL Service you have to be at least eighteen years old. You must register
using your own name. You should own a PSTN Telephone Line at the premises where ADSL shall be used. A Qualification
Check as per section (2c) will be performed on your telephone line to check eligibility for the service. The Eligibility tests
performed will have a validity of 6 months.
b. Login name and E-mail address Security: You are solely responsible for all use of your accounts and for the security of
your passwords and any security lock code that you use to protect access to your data, your file name(s) and files,
network and user access, and any other information you disseminate through use of the Service or through other
Internet Services. Therefore, you should secure your computer equipment so that only authorized users can gain access
to your Service account. You agree to (a) immediately notify IDM of any unauthorized use of your password or account
or any other breach of security and (b) ensure that you exit from your account at the end of each session. For security
reasons, IDM strongly recommends to its subscribers after activating their IDM account to change the login and e-mail
passwords.
c. E-mail policy: As an IDM ADSL service subscriber, you will benefit from an e-mail account. To view IDM’s Online E-mail
Policy, go to http://www.idm.net.lb/e-mailpolicy.
6. CHARGES AND PAYMENT
a. Effective date of Service: The effective start date is the date when your ADSL Service has been activated.
b. Agreement to Pay: You agree to pay Bank Audi for all charges related to your account (including, but not limited to, any,
Installation Fee, Activation Fee, Pro-Rata Fee, additional download/upload fees beyond the standard download/upload
bytes offered with the Service, Cancellation fee and all applicable taxes in accordance with this Agreement) at the prices
and charges provided to you when you subscribed, which may change as set forth in section (6e) of this Agreement. IDM
shall have the right to terminate your account for failure to pay your charges in a timely manner. In the event where the
account has been terminated, an additional current setup-fee will be required to be paid by you to re-activate the
service. All payments shall be due in advance of receiving services.
c. Installation Charge: An installation at the time you subscribe in the Services, or when you request a transfer of the
Services is applicable. In the event that IDM’s installation team is ready to install at the subscriber’s premises and the
subscriber is not present at the scheduled appointment, an additional visit fee will be applied for a second visit to
complete the installation.
d. Payment Methods: The monthly payment is due at the beginning of each month. You authorize IDM to charge any
amounts payable by you in connection with your use of IDM ADSL Service automatically via Bank Audi Account that you
provided in the registration process (including but not limited to, as applicable, any Extra Bytes usage Fees, Termination
Fees, Installation Charges). All payments shall be made pursuant to the terms of the pricing and other information
relating to the Service, which is available during the registration process at your Bank Audi Branch and incorporated by
reference in this Agreement and the agreement between you And Bank Audi.
e. Price Changes. IDM Reserves the right to change or amend the prices and charges for the services. Any increase in fees
will be communicated to you either via email or via online posting on IDM’s website http://www.idm.net.lb, and will take
effect after one billing cycle has lapsed.
f. Monthly recurring charges are not prorated: Partial credit is not given to customers who change their price plan to
another price plan, disconnect, cancel or are suspended from the service during a billing month.
7. EQUIPMENT AND SOFTWARE
a. Required Equipment and Software: You understand and agree that IDM ADSL Service requires you to have a personal
computer that you own, or otherwise have a right to use in connection with IDM ADSL Service. Your computer must
meet the requirements necessary to operate IDM ADSL Service based on criteria that IDM specifies. You will receive from
IDM certain equipment for connectivity to IDM ADSL Service, including, but not limited to, a modem/router and splitter,
(collectively, the "Equipment"). We may provide files in a CD-ROM that must be installed on your computer for you to
receive the Service. These files, which may include third-party software, are referred to collectively as the "Software."
b. Access to Your Premises: If you have elected to have us install your Equipment and the Software for IDM ADSL Service,
you authorize us and our employees, agents, contractors, and representatives to enter your premises ("Premises") in
order to install, maintain, inspect, repair, or remove the Equipment and/or Software. All such services will be conducted
at a time mutually agreed to, by you and us. By scheduling an installation appointment, you represent to us that you have
the right to and do authorize us to enter the Premises.
www.idm.net.lb/adsl E-mail: adsl@idm.net.lb Al Basha Gardens bldg. , 4th floor, Jisr Al Basha Tel: 01-512513 Fax: 01-486568 Support: 1282
If you do not own the Premises, at our request you will provide us with the owner's name and address, evidence that you
are authorized to grant access to the Premises on the owner's behalf, or (if needed) written consent from the owner of
the Premises. You authorize us to work with MOT to provision the Service to the telephone number indicated on your
order.
c. File Modification / Backup Requirements: The Qualifications of your computer’s operating system, as well as the
installation (whether self-installed or IDM-installed) use, inspection, maintenance, repair, or removal of the Equipment
and Software, may result in an inadvertent service outage or reconfiguration of the software on your computer, or
temporary interruption of your telephone service. In addition, as part of the installation process, system files on your
computer may be modified or deleted. IDM does not represent or warrant that such modifications or deletions will not
disrupt the normal operations of your computer. You acknowledge and agree that you are solely responsible for
backing up all existing computer files by copying them to another storage medium prior to the installation of your
Equipment and the Software, and prior to any inspection, maintenance, repair, or removal of your Equipment and the
Software. IDM does not represent or warrant that installation by you or a third party chosen by you, will enable you to
successfully access or use the services, nor that any such installation will not cause damage or modifications to, or loss
of, any of your software, hardware, files, data, or peripherals. IDM and our employees, agents, contractors, and representa-
tives will have no liability whatsoever for any damages or service problems (including telephone service) resulting from
your, or a third party's, failure to properly install, access, or use the equipment, software, or services.
d. IDM's Installation of the Software and Your Equipment: We shall have no liability whatsoever for any damage, loss, or
destruction to all or a portion of your hardware during our installation of your equipment and the software. IDM and our
employees, agents, contractors, and representatives will have no liability whatsoever for any damage to, loss, or
destruction of any software, files, or data, regardless of the cause of such damage, loss, or destruction.
e. Speed of Service: The actual speed of the Services experienced by you may vary and depend on a number of factors,
such as the location of your residence, the amount of traffic on the Internet, the ability of your computer to process data,
environmental factors, and other factors beyond the control of IDM. No minimum level of speed is guaranteed.
8. USE OF THE SERVICES
a. Multiple Users: You acknowledge that you are agreeing to the terms of this Agreement on behalf of anyone who uses
any Services through your IDM ADSL Account and are solely responsible and liable for any violations of this Agreement,
whether by you or by any other user of the Services through this account. You have sole responsibility for ensuring that
anyone who uses the Services through your IDM ADSL account understands and complies with these terms.
9. OUR RIGHTS AND THE RIGHTS OF OTHERS
IDM enables you to contribute to and gain from a wealth of materials, some owned by IDM, others owned by third
parties. In order to preserve everyone's rights, you must: (1) print and download material from the Service for your own,
non-commercial purposes only; (2) limit the number of copies you make of Service-related materials; (3) not alter any
aspect of the Service; (4) comply with the terms and conditions of third parties who provide you with materials. IDM
Reserves the right to refuse service to anyone for any reason.
10. Abuse Policy
To maintain an informative and valuable service, IDM has established an Abuse Policy. While it is not our intent to control
your online communication or monitor its content, we may edit or remove content that we become aware of and
determine to be harmful, offensive or otherwise in violation of the terms in the Abuse Policy and such violation may also
result in the termination or suspension of your account. These terms apply to all content provided to or through the
Service, including e-mail messages, newsgroup postings, chat, and personal web pages. By signing to this Agreement
you confirm that you have read, understood and agree to IDM’s Abuse Policy which can be found and downloaded from
IDM’s website on the following link: http://www.idm.net.lb/abusepolicy
11. SUSPENSION OR CANCELLATION OF THE SERVICES.
IDM Cancellation for Violation of the Agreement: We may immediately suspend, restrict, or cancel the Services and this
Agreement, should you violate any of the terms of this Agreement. In addition to our cancellation rights, we may cancel
the Services and this Agreement for any other reason by providing you with written notice (by e-mail or by Courier) of
such cancellation prior to the date of cancellation. In such case any fees and charges will accrue through the date that
IDM fully processes the suspension, restriction, or cancellation. You must pay all outstanding charges for the suspended,
canceled, or restricted Services, including the payment of any charges that remain due after the date of suspension,
restriction, or cancellation under this Section (11). Subject to Section 15 of this Agreement, you must reimburse us for
any reasonable costs we incur, including attorneys' fees, to collect charges owed to us.
12. INDEMNIFICATION.
You agree that we are not responsible for any third-party claims against us that arise from your use, or anyone else's use,
of the services. Further, you agree to reimburse us for all costs and expenses related to the defense of any such claims,
including attorneys' fees. This provision will continue to apply after the agreement ends.
13. LIMITATIONS OF LIABILITY.
You assume total responsibility and risk for your use of the service and of your account. IDM or any third parties who
contribute to the service are not liable for any loss, damage or cost (including consequential damages), or anyone else
using your account, might incur due to your use or inability to use the service. For all claims, we and any third parties
who contribute to the service will not be liable for punitive, reliance, or special damages, or for indirect or consequential
damages, including but not limited to, lost profits or revenue, or increased costs of operation. These limitations apply
even if the damages were foreseeable or we or any third parties who contribute to the service were told they were
possible, and they apply to any negligence claim, no matter how that claim is styled or on what legal grounds (such as
contract, tort, statute, fraud, misrepresentation) it is based.
14. LIMITED WARRANTY.
The equipment, software, and services are provided by IDM or any third parties who contribute to the service on an "as
is, as available" basis without warranty of any kind. IDM and any third parties who contribute to the service do not
warrant uninterrupted or error-free use or operation of the equipment or services, or that defects will be corrected. IDM
and any third parties who contribute to the service do not warrant that any data or files sent by or to you will be
transmitted in uncorrupted form, error free, or within a reasonable period of time. Except as this Agreement expressly
states, we make no express warranty regarding the equipment, software, and services, and disclaim any implied
warranty, either in fact or by operation of law, statute, or otherwise, including any warranties of title, no infringement,
merchantability, fitness for a particular purpose, or compliance with particular standards. IDM and third parties who
contribute to the service make no representations, or endorsements regarding the service, the software, the equipment
or any third party material available through the service. We do not authorize anyone, including, but not limited to, IDM
employees, agents, contractors, or representatives, to make a warranty of any kind on our behalf, and you should not rely
on any such statement. You agree to defend, indemnify, and hold harmless IDM and third parties who contribute to the
service from any loss, damage, or cost (including attorneys' fees) resulting from your violation of this Agreement or any
activity related to your account. Certain Equipment or Software may be subject to third-party warranties, which we may
pass on to you. At our sole discretion, we may replace defective Equipment and materials on behalf of the third-party
manufacturer, provided that you follow all applicable Equipment return procedures.
15. MISCELLANEOUS.
a. No Third-Party Rights. This Agreement does not provide any third party with a remedy, claim, or right of reimburse-
ment.
b. Acts Beyond Our Control. Neither you nor we will be responsible to the other for any delay, failure in performance, loss,
or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike,
embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of
regulatory or governmental agencies, or other causes beyond our reasonable control, except that you must pay for any
Services used.
c. Assignment. We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that,
we have no further obligations to you. You may not assign this Agreement or the Services without our prior written
consent.
d. Separability If any part of this Agreement is found invalid the rest of the Agreement will remain valid and enforceable.
16. CHANGES TO THIS AGREEMENT.
This Agreement may only be changed in the manner provided for in this Section 16. We may change this Agreement
from time to time. With respect to price changes, we will provide notice as described in Section (6e) With respect to
other changes to the Agreement; we will notify you in advance of the changes by e-mail or by posting the changes on
our Website at http://www.idm.net.lb. If you continue to be enrolled in, use, or pay for the services after any changes in
the prices, charges, terms, or conditions, you agree to those changes.