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How StatCom’s Hospital Software Works

Raising Efficiency. Raising Capacity. Raising the Bar.

Connect Multiple Hospital Information Systems

StatCom’s hospital software captures operational data through a variety of sources and
input device options, and provides a Business Activity Monitoring platform across the
organization to maximize operational performance. StatCom integrates hospital
information systems through its web-based patient flow application, which includes a
powerful workflow engine, messaging engine and rules based intelligence. It is built on
proven technology including the Oracle 9i database, Java and Flash technology. On the
client side, our hospital software only requires Internet Explorer and the Flash plug-in,
which significantly lowers the total cost of ownership.

“We have to bring the science of management back into health care.”

— Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare
Improvement

StatCom acquires data from existing hospital information systems and through an array
of input devices such as phones (IVR), touch-screen input panels, voice over IP badges,
barcode and RFID scanners, and wireless devices such as PDAs. StatCom’s hospital
software applies intelligence to this information to facilitate workflow, escalate task
completion, and provide staff with real-time logistical information so that their focus can
remain on patient care.
Scalable Hospital Software

StatCom’s hospital software supports enterprise-wide patient flow, providing an

expandable platform built on the same architecture that integrates data from multiple
hospital information systems. This allows your organization to deploy the entire solution,
or begin with a smaller scaled project based on current challenges and priorities.
StatCom’s patient flow logistics enterprise suite includes modules for:

• Emergency Department Throughput

• Perioperative Services Throughput
• Bed Management
• Patient-Stay Management
• Discharge Planning
• Hospital Support Services
• Business Activity Monitoring

Because these modules are integrated and were developed under a single architecture,
your decision to deploy StatCom’s hospital software will eliminate the need to
continually address department requests for various flow and tracking solutions. You can
expand the use of StatCom into any area of the hospital and its hospital information
systems. In a short time, everyone in the organization benefits from the technology from
that area.
Bed Management
Raising Efficiency. Raising Capacity. Raising the Bar.

Coordinate Admissions, Bed Tracking and Discharges

for
Balanced Patient Flow

Bed management is often a focal point for hospital efficiency projects, and for good
reason. Delays in bed tracking and placement affect virtually every area of the patient
management system and the hospital, in addition to patient and physician satisfaction.
However in order to help your admitting and bed management staff improve
performance, you must provide them with much more than an automated bed board.
Every day, bed management is faced with key challenges including:

• Poor visibility and bed tracking regarding demand

• Hidden beds
• Inefficient discharge processes
• Delayed bed turns
• Balancing demands from the ED, OR and admitting physicians
• Poor communications among the various stakeholders

StatCom goes beyond bed tracking and the patient management system. It provides the
entire organization with visibility regarding hospital capacity, current and forecasted bed
demand by source and status of pending discharges. StatCom’s Business Activity
Monitoring incorporates intelligence into the process through sophisticated workflow and
rules that are tailored to your organization’s best practices.

“I love how I can see all the icons on the display. It’s easy to learn and makes things
much faster.”

— Bed Management Manager

StatCom user

Hospitals lose millions, and quality suffers, due to diversions, delays, and cancellations.
StatCom optimizes bed turns by eliminating “hidden beds,” unnecessary holds, and
accelerating discharges.

• With StatCom’s bed management solution you can search for ideal patient
placement locations or initiate a prioritized discharge.
• Our case management/patient itinerary module eliminates unnecessary delays by
centrally expediting care processes and discharge tasks by role.
 • StatCom’s patient management system ensures completion of the right tasks at the
right time through coordinated, real-time communications, task queuing, and
escalation notifications.

Discharge Planning
Raising Efficiency. Raising Capacity. Raising the Bar.

Effective Discharge Begins at Admission for Hospital

Case Management

An excellent hospital stay can quickly turn into a disaster with poorly coordinated
discharge planning. For example, a patient may have to wait through the weekend
because an important consult was not completed on a Friday. Patient satisfaction and
hospital case management is therefore effected by poor discharge processes. Hospital
case management requires comprehensive visibility and workflow coordination for
effective facilitation of day of discharge tasks.

The StatCom patient flow logistics and tracking software helps you take control of your
hospital case management challenges:

• Confirming the attending physician’s intent for patient discharge

• Synchronizing the numerous discharge tasks necessary to ensure timely and
effective patient discharges
• Providing clarity as to patient discharge bottlenecks and opportunities
• Providing detailed patient discharge status information by unit for the “bed
huddle”
• Giving case managers the information and workflow tools necessary to expedite
the patient discharge process

StatCom enables hospital case management to reduce patient LOS by anticipating

discharges and initiating the patient discharge process earlier. Prioritized discharge tasks
such as completing the patient's final education, mobility training, patient discharge status
summaries, and home transportation are all queued up by role. Hospital case management
and patient discharge into extended care facilities can also be expedited.

StatCom provides the following day of discharge capabilities, complementing your

existing hospital case management systems and extending your capabilities:

• Maps the patient’s estimated day of discharge from their presenting condition.
• Any changes in condition are easily updated by CM or nursing to maintain the
accuracy of the day of discharge estimation.
 • Providers are alerted regarding pending day of patient discharge status, so that the
discharge planning can be easily initiated in a coordinated fashion.
• StatCom provides discharge task queues and alerts, and escalations by role and by
area to facilitate an effective discharge process.
• Provides real-time dashboard reporting as to discharge turnaround by unit and
area.

Patient Management Software

Raising Efficiency. Raising Capacity. Raising the Bar.

Patient Tracking Software That Predicts LOS

Bottlenecks
Before They Occur

A patient’s length of stay depends on effective patient tracking software and orchestration
of their resource plan of care. Length of stay, in turn, has a direct bearing on capacity
management and, ultimately, hospital costs and revenues.

StatCom’s patient management software minimizes delays associated with moving

patients from admission through diagnostics, treatment, nursing units, and finally to
discharge. In the department-centric world of hospital management, however, one
department’s needs are not necessarily compatible with another department’s priorities.

Patient stay management is commonly impacted by the following patient tracking gaps:

• Balancing admissions with discharges

• Tracking day of discharge timeframes according to a patient’s diagnosis
• Coordinating service delivery according to a defined patient itinerary
• Improving capacity and bed turns
• Tracking observation patients
• Reducing clinical and medical necessity denials

Many of the delays in patient flow occur because the availability and prioritized usage of
resources, including staff, hospital technology, equipment, and supplies, is not
coordinated within existing patient scheduling software. These resources may in fact be
available. They just may not be readily visible or available when the patient needs them.

Ineffective resource coordination and patient management software have a significant

impact not only on patient tracking, flow and patient satisfaction, but also on critical
aspects of the business operations. This includes such things as length of stay, capacity
management, and revenue generation.
StatCom’s patient tracking software streamlines patient care processes by coordinating
crucial events from admission to discharge. It gives everyone the real-time data and task
coordination tools required to increase hospital capacity.

• StatCom provides a patient itinerary for each patient, tracking their service and
procedure progress, from admission to discharge.
• Facilitates day of discharge tasks to balance admission volume with discharges.
• Provides synchronized, diagnostic and service queues, which allows all
departments to see what is next for the patient, and whether the patient is on or off
the unit.
• Tracks observation patients and times.
• Allows for patient tracking of Core Measure patients and hospital performance on
key performance indicators.
• StatCom’s patient management software provides real-time dashboards for up-to-
the-minute census and feedback on patient flow process performance, including
LOS, bed turns, and diagnostic turnarounds.

Operating Room Management and Your

Patient Care Plan
Raising Efficiency. Raising Capacity. Raising the Bar.

Increase Efficiency and Patient Care Quality with

Patient Flow Logistics Technology

The StatCom patient flow logistics and tracking software gives you control over these
OR challenges to improve operating room management and patient care quality:

• Pre-op delays
• OR room turnover
• PACU delays -- waiting for patient bed assignments
• Lack of critical care beds
• Delayed patient discharges

A web-based software application, StatCom complements your OR information and

scheduling system and operating room management by creating a common workflow
infrastructure for instant communication, patient and resource tracking, and automated
patient flow. It facilitates real-time communication within the OR and across departments
to trigger the next action in the patient care plan and improves patient care quality.
With the StatCom patient flow logistics and tracking software, the perioperative staff can
coordinate the patient care plan with diagnostic and service departments without picking
up the phone. They have immediate visibility regarding bed availability, pending
discharges, and the status of transport requests.

StatCom complements your existing operating room management systems with features
that include:

• Patient status information at-a-glance through displays and dashboards

• Proactive alerts to staff members when a patient isn’t moving progressively
through the perioperative care process
• Synchronization of tasks from Pre-op through PACU, alerting staff in real-time
when patients are ready to proceed to their next phase of the patient care plan
• Automated Time Stamp capture for each care milestones, providing all the
information you need to diagnose and resolve department or hospital-wide patient
flow issues
• An up-to-the-minute snapshot of each patient’s status, so that you can optimize
operating room performance, patient care quality, and eliminate obstacles

Enterprise Healthcare Software

Raising Efficiency. Raising Capacity. Raising the Bar.

StatCom Patient Flow Logistics Enterprise Suite

StatCom's patient flow logistics and tracking software helps organizations maximize
operational visibility as well as patient satisfaction. The technology behind our
healthcare software provides comprehensive visibility to the entire patient flow process,
enabling healthcare organizations to anticipate demand and manage bottlenecks. StatCom
captures operational data from a variety of sources and applies intelligence to this
information to facilitate patient tracking and throughput. This healthcare software
solution allows for improved task coordination from admission through discharge and
keeps physicians and staff informed regarding the location and status of a patient during
the course of their stay.

StatCom's hospital-wide workflow, communications and patient tracking system

coordinates activities in real time and completes the gaps in communication between
departments. In short, StatCom's healthcare software synchronizes activities such as bed
management / bed placement, environmental services, transportation, discharge
coordination, patient LOS management, OR patient flow and ED patient flow.
“Both CEOs and mid-level managers should provide visionary leadership in promoting
the use of patient flow and operations management approaches to improve hospital
efficiency.”

— From the 2006 report, Hospital-Based Emergency Care: At the Breaking Point

A number of leading hospitals in the U.S. are using StatCom to improve patient flow
challenges. Proven to increase patient and staff satisfaction, StatCom achieves substantial
ROI by increasing bed turns, accelerating discharges, and reducing diverts and delayed
cases. By optimizing your people and resource assets, StatCom is able to help your
organization increase profitability, making it easy to justify the investment.

The StatCom healthcare software integrates with existing healthcare information systems,
enhancing functionality and creating a continuous dynamic communication flow on
patient activity and patient tracking. Solutions include:

Patient Flow Logistics and Tracking – Enterprise Suite:

• Emergency Department Throughput

• Perioperative Services Throughput
• Bed Management
• Patient-Stay Management
• Discharge Planning
• Hospital Support Services
• Business Activity Monitoring