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Hennepin Healthcare
POSITION
Chief Human Resources Officer
BRIEF
Ballinger|Leafblad is pleased to partner with
Hennepin Healthcare in the search for its next
Chief Human Resources Officer.
ORGANIZATIONAL OVERVIEW
Hennepin Healthcare is an integrated public system of healthcare that includes a nationally
recognized Level I Adult and Pediatric Trauma Center, an acute care hospital, as well as a clinic
system with primary care clinics located in Minneapolis and across Hennepin County. The
system has an operating budget of $1 billion. The healthcare system includes HCMC, a 484-bed
academic medical center, a large outpatient Clinic and Specialty Center, and a network of
clinics downtown, in the North Loop, Whittier, and East Lake Street neighborhoods of
Minneapolis, and in the suburban Hennepin County communities of Brooklyn Park, Golden
Valley, Richfield, and St. Anthony Village.
Hennepin Healthcare has a large psychiatric program, EMS ambulance service, home care, and
hospice, and operates a research institute and philanthropic foundation. The safety net
system was created by the Minnesota legislature as a public benefit corporation and is
operated as a subsidiary of Hennepin County.
A nationally recognized public safety net health care system that is the largest in
the Upper Midwest.
Minnesota’s premier Level 1 Adult and Pediatric Trauma Center with many
nationally recognized programs and specialties.
An essential teaching hospital for physicians, advanced practice providers, and other
healthcare workers who go on to practice throughout the state.
A major employer in Hennepin County with over 7400 staff members.
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HISTORY
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COMMITMENT TO DIVERSITY
Hennepin Healthcare is committed to creating a culturally
competent and inclusive work and care environment where
all employees, patients, family members, volunteers, and
business partners are treated with fairness, dignity, and
respect without regard to race, color, creed, religion, national
origin, gender, sexual orientation, gender identity, disability,
age, marital status, or veteran status.
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CULTURE
Staff throughout Hennepin Healthcare are committed and
passionate about the mission of the organization.
Consistently, they speak with pride about the care and
inclusivity that the organization embodies. The privilege of
serving the community by providing equitable healthcare
to all and the focus on quality are important to the talented
staff at Hennepin Healthcare.
Regular "all HR" meetings serve to keep staff "in the loop"
as the function grows into a more strategic, holistic
provider. There is an intention to partner with the
organization to continue recent improvements in
employee engagement, leadership development and
organizational culture.
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2019 STRATEGIC PLAN OBJECTIVES OVERVIEW
Created in partnership with leaders and staff, the Strategic Plan is updated annually and guides
both the long-term goals and vision of the organization as well as objectives for the year ahead.
Four Strategic Pathways, defined in 2019, set the current focus for Hennepin Healthcare. The
CHRO plays a significant role in overseeing work on the Staff Engagement Pathways.
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P R OF
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CHIEF HUMAN RESOURCES OFFICER
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The role leads all Human Resources functions, including Human Resources Operations, Labor
Relations, Organizational Development and Learning, Compensation, Benefits, Payroll and
Human Resources Information Systems. A total 0f 54 people are part of the Human
Resources team.
The CHRO has a pivotal role in creating, defining and leading the Employee Engagement and
Staff Development pathways. The CHRO partners with the Executive Leadership Team to
drive human resource initiatives that support the overall business plan and strategic
direction while ensuring all programs and services are communicated and effectively
deployed from both a strategic and operational perspective. The CHRO will lead the
development, implementation and administration of all human resource activities including
staff relations, recruitment and selection, succession planning, organizational leadership and
development, employee labor relations, compensation benefits and payroll and ensure they
are aligned and integrated with the strategic plan for HHS.
ACCOUNTABILITIES
• Lead the development and implementation of strategic plans for Human Resources
Operations, Labor Relations, Organizational Development and Learning, Compensation,
Benefits, Payroll and Human Resources Information Systems.
• Lead strategy and implementation of efforts to continue to enhance the organization's
culture and employee engagement. Oversee meaningful, impactful growth and
innovation in these areas.
• Manage employee and labor relations strategies, plans, policies and programs in order
to evolve collaborative relationships with labor organizations. Provide the Executive
Leadership Team and the HHS Board with guidance in labor relations.
• Further the organization's work in leadership and employee development, succession
planning, performance management and related organizational development projects.
• Lead the development of direct, indirect, and incentive compensation programs.
• Define Human Resources metrics and service delivery standards to ensure Human
Resources services meet organizational needs. Measure and evaluate Human Resources
service and identify process and service delivery improvement opportunities.
• Serve as coach and adviser to HHS executives, dealing with matters such as
organization structure, change management and performance improvement.
• Direct the development and implementation of employee benefits policies and
programs, contracting for insurance and third part administrative services, management
of vendor relationships, plan analysis and plan design, plan communications, and (with
IT) ensure necessary human resources information systems support.
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CHIEF HUMAN RESOURCES OFFICER
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ACCOUNTABILITIES, cont’d.
• Direct the development of effective policies and programs in support of employee
wellness; ensure compliance with regulatory requirements; and develop approaches to
health enhancement to minimize employee injuries and illness.
• Develop and implement Human Resource appropriate KPIs and service levels across
the organization.
• Jointly with IT and Finance, ensure the provision of accurate, timely, and effective
manual and automated payroll and Human Resources Information Systems, including
implementation of new and upgraded systems.
• Direct diversity and inclusion efforts, ensuring diversity strategies and objectives
support organizational goals and priorities.
• Partner with the HHS Board and Executive Committee in carrying out CEO
performance evaluation and executive compensation processes.
• Effect compliance with applicable laws, regulations and accreditation standards and
promote a culture of compliance.
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CHIEF HUMAN RESOURCES OFFICER
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When the Twin Cities hosted the Super Bowl in 2018, it cast an
international light on what the organizing committee dubbed
“The Bold North.” It also gave the world an up-close and
personal view of what those of us who live here already knew.
300
Minnesota Nice is for real. Parks and miles of
biking.
The Twin Cities of Saint Paul and Minneapolis are a unique
blend of small town and major cosmopolitan hub. Both urban
cores boast a thriving business atmosphere. Saint Paul, as the
state capitol, is home to state government and has a more
historical vibe. Minneapolis is the larger and more commercial 900+
of the two cities. Outside of the central downtowns, however,
Lakes in the Twin
both cities have many distinct neighborhoods, and residents
Cities metro area.
identify more with their individual communities than with the
larger city as a whole. Housing in our friendly neighborhoods
is varied and offers something for all.
“ 60+
WHEN THE TWIN CITIES HOSTED THE SUPER BOWL
Museums in the
IN 2018, IT CAST AN INTERNATIONAL LIGHT ON WHAT
metro area.
THE ORGANIZING COMMITTEE DUBBED
THE BOLD NORTH.
”
The Twin Cities are part of Hennepin County, named for
Father Louis Hennepin, an early explorer of the interior of
North America. Hennepin County is the state's most populous
and consists of 45 cities and boundless opportunities.
In recent years Minneapolis and Saint Paul have ARTS & CULTURE There are countless arts and
become two of the most diverse cities in America. culture offerings in the Twin Cities. The Grammy
Almost six percent of the population identifies as Award-winning Minnesota Orchestra has a
LGBTQ, with many Twin Cities’ organizations in reputation as one of the top orchestras in the
arts, politics, culture, advocacy and religious world. The Saint Paul Chamber Orchestra is also
sectors serving the community. regarded as one of the finest chamber orchestras
in the world.
Minnesota’s Somali community is one of the
largest in the United States. Saint Paul is the Since the early 1960s, the Guthrie Theater has
heart of Minnesota’s Hmong community as well, staged outstanding shows from the classical to
and is home to the largest urban concentration of the modern. Popular national shows and
Hmong residents in the country. The West performers also tour through the Twin Cities
Broadway neighborhood in Minneapolis and the year-round at stages in both Minneapolis and
Rondo neighborhood in Saint Paul are home to Saint Paul, and at the University of
African American businesses, arts and cultural Minnesota.
institutions and restaurants.
If you are a theater-goer in the Twin Cities you’ll
It is by design that we’ve embraced such ethnic never have a dull moment. According to the
uniqueness. Our multi-cultural communities Western States Arts Federation, Minneapolis
present us with a strong and diverse workforce ranks as the fifth- most “creatively vital” city in
with an added bonus of getting to know the the country, right after D.C., LA, NYC and Boston.
world, and different cultures on a more intimate The Penumbra Theatre in Saint Paul is the
scale right here at home. country’s oldest African American theater.
For the museum-goer, there are more than 60 Popular music abounds, from the Grammy-
museums in the metro area. The Science winning Sounds of Blackness to Atmosphere.
Museum of Minnesota and the Minnesota Outdoor concerts and festivals such as the
Children’s Museum are interactive learning Basilica Block Party and Rock the Garden are a
facilities and fun experiences for the entire common and popular activity. After all, artists
family. The Minnesota African American from Bob Dylan to Prince have called the Twin
Heritage Museum and Gallery and the Minnesota Cities home.
History Center are museum for all ages with
permanent and changing exhibits, lectures and
events.
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