08/12/2010 Katholieke Universiteit Leuven

Faculteit Economische en
Bedrijfswetenschappen

Professors: Mrs. L. Baten and Mr. J. van Maele

Business Meeting:
Online job interviews for international careers
Use of New Media and intercultural skills

Initiators

Wouter Tillemans (AS Manager Benelux, Interviewer)

Silvester Verdonkschot (Network Consulting Engineer in Advanced Services)
Lut Baten (Professor at K.U.Leuven)
Jan van Maele (Professor Language & Communication at Group T)
Kejo Van den Hauten (Student at K.U.Leuven, Chairperson)
Stijn Verhaeghe (Student at K.U.Leuven, Moderator)
Joni Van Langenhoven (Student at K.U.Leuven, Time Manager)
Isabelle Moens (Student at K.U.Leuven, Master of Ceremony)

Participants

Bert Daelmans (Student at K.U.Leuven, Participant)

Brent Van de Weyer (Student at Group T, Participant)
Brigitte Van Praag (Student at K.U.Leuven, Participant)
Cedric Servaes (Student at K.U.Leuven, Interviewee)
Kirsten Baeyens (Student at K.U.Leuven, Participant)
Mathias Noé (Student at K.U.Leuven, Interviewee)
Maximiliaan Vanheukelen (Student at K.U.Leuven, Participant)
Robin Vercammen (Student at Group T)
Sara Van der Maelen (Student at K.U.Leuven, Participant)

Apologies

Jan-Carl Dewulf (Student at K.U.Leuven, Participant)

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0. Table of contents

0. Table of contents......................................................................................... 2
1. Inviting e-mail.............................................................................................. 3
2. Agenda......................................................................................................... 4
3. General Background Information................................................................ 6

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 1. Inviting email

To : Lut Baten, Jan van Maelen, Isabelle Moens, Kejo Van Den Haute, Joni Van
Langenhoven, Brigitte Van Praag, Maximiliaan Vanheukelen, Robin
Vercammen, Kirsten Baeyens, Eline Beernaert, Bert Daelmans, Cecilia Hens,
Cedric Servaes, Sara Van Der Maelen, Mathias Noé

From : Kejo Van den Hauten

Date : December 3rd, 2010

Subject : Business Meeting

Dear all,

As our presence has been confirmed for the Business meeting of December 8 th at Cisco, we
should optimally make use of this fortunate opportunity. Therefore, I would very much urge
to actively participate the discussion this Wednesday. Mr. Verdonkschot will introduce us to
Telepresence and Webex. Then, Mr. Tillemans will take an online job interview of Cedric
Servaes and Mathias Noé. Feedback and discussion on how to apply internationally will
follow. The meeting will be held at Cisco, De Keetlaan 6/B, 1831 Diegem and will start at
16.30 p.m. All participants need to present themselves at the reception at 16.15 p.m.

Given the importance of the subject, please read the enclosed handout with background
information. The agenda is also enclosed for your review. If you have any further questions,
feel free to contact me.

Yours sincerely,

Kejo Van den Hauten, chairperson of the meeting.

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 2. Agenda

Date: 8/12/2010
Time: 16.30 p.m.
Location: Cisco, De Keetlaan 6/B, 1831 Diegem
Business Meeting: Online job interviews for international careers: Use of New Media and
intercultural skills

1) Call to order ’
Welcome
Mr. Silvester Verdonkschot
Introduction
Isabelle Moens
Approval of the agenda
Kejo Van den Hauten

2) Hearing 10’
“Introduction of Telepresence”
Mr. Silvester Verdonkschot

3)Review 10’
“Introduction of Webex”: Excerpts of a planning meeting

4) Q&A on online communication environment with Cisco

5’
All Attendants

5) Online interview through telepresence 30’

Mr. Wouter Tillemans
Cedric Servaes 15’
Mathias Noé
15’
6) Feedback to each interview 10’
Mr. Wouter Tillemans

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7) Q&A on interviews
5’
All Participants

8) Discussion through telepresence

15’
Five statements
Moderator: Stijn Verhaeghe
All Attendants

9) Adjournment & Summary

3’
Kejo Van den Hauten

10) Farewell and AOB 2’

Isabelle Moens

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 3. General Background Information

Cisco Systems, Inc.

Some facts and figures

Cisco Systems, Inc. (NASDAQ: CSCO, SEHK: 4333) is an American-based multinational corporation that
designs and sells consumer electronics, networking and communications technology and services.
Headquartered in San Jose, California, Cisco has more than 65,000 employees and annual revenue of
US$40.0 billion as of 2010. The stock was added to the Dow Jones Industrial Average on June 8, 2009,
and is also included in the S&P 500 Index the Russell 1000 Index, NASDAQ100 Index and the Russell
1000 Growth Stock Index. Cisco is one of the world's biggest technology corporations. Cisco spends
nearly $5.3 billion a year in R&D, making them one of the top R&D spenders in the world. That shows
clearly how committed Cisco it to innovation.

History
Len Bosack and Sandy Lerner, a married couple who worked as computer operations staff members
at Stanford University founded Cisco Systems in 1984. The name "Cisco" was derived from the city
name, San Francisco.

While Cisco was not the first company to develop and sell a router, it was one of the first to sell
commercially successful routers supporting multiple network protocols. Today, Cisco's largest
routers are primarily used to deliver IP packets.

In 1990, the company was listed on the Nasdaq stock exchange. Cisco acquired a variety of
companies to bring in products and talent into the company, like Stratacom, Scientific-Atlanta and
Linksys. Several acquired companies have grown into $1Bn+ business units for Cisco. In late March
2000, at the height of the dot-com boom, Cisco was the most valuable company in the world, with a
market capitalization of more than US$500 billion. In July 2009, it is still one of the most valuable
companies. The company was a 2002 - 2003 recipient of the Ron Brown Award, a U.S. presidential
honor to recognize companies "for the exemplary quality of their relationships with employees and
communities".

The Company has built its Globalization Centre East in Bangalore for $1 billion and 20% of Cisco's
leaders will be based there.

Cisco’s VISION
“Changing the way we work, live, play and learn…”

Cisco’s MISSION
“To shape the future of the internet by creating unprecedented value and opportunity for customers,
employees, investors and ecosystem partners.”
 
Values
At Cisco they believe that community belongs to everyone and connecting and collaborating with
others is a key element of their culture. Making the world a smaller place through technology and
using it to enhance life experiences is something they take seriously.
The core values of Cisco are the intention of satisfying customer needs and positively contributing to
the world and others. Cisco employees are committed to giving back. Volunteering is a huge part of
Cisco’s culture.

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Besides, corporate and social responsibility is a key component to Cisco’s culture and Cisco's
products promote collaboration and communication of information that is used not only to power
businesses, but to modernize governments, support education, and foster economic development.
In addition, Cisco is committed to operating in an environmentally-responsible manner, creating
energy-efficient products, providing solutions to its customers that help them to meet their
environmental goals, and inspiring its employees to get involved and take action.

Notable products and services

Over time, Cisco has evolved from Enterprise and Service Provider solutions to addressing customer
needs in many other segments including Small, Consumer and Commercial. Connecting and
collaborating with others is a key element of Cisco's culture. The four biggest product categories are
mentioned below:

- Hardware
For example the flip pocket camera, Cisco Wireless LAN,…

- Software
For example Cisco Unified Communication Manager, WebEx collaboration tools,…

- VoIP services
Voice over Internet Protocol. Is any of a family of methodologies, communication protocols and
transmission technologies for delivery of voice communications and multimedia sessions over the
internet. An example of VoIP services in Cisco are the wireless and cordless telephone systems its
acquisition Linksys has produced with its partner Skype and Yahoo.

- Hosted collaboration solution

Cisco partners can now offer cloud-based services based on Cisco’s virtualized Unified Computing
System (UCS). Due to the hosted collaboration solution, like the hosted software version of Cisco
Unified Communications Manager (UCM), Cisco is able to provide online web meetings and can
provide answers when problems arrives.

Extra Links
http://www.vacature.com/blog/hoe-belg-john-baekelmans-cisco-new-songdo-city-mee-uitvindt
Article about John Baekelmans who works at Cisco as a “chief technology officer”. He now lives in
New Songo City and tells about both his work and intercultural experience while working at Cisco.

http://newsrool.cisco.com/dlls/corpinfo/factsheet.html
This link provides you with financial information and corporate ranking and awards the company has
achieved.

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5 statements

 "Soft skills", such as being a teamplayer or being flexible, are becoming gradually more
important than the traditional factors, such as personal grades and skills, when hiring new
people.
 In order to come to a good interview, the participants are not only dependent on their own
interviewing skills, but also on the quality of the used medium.
 Being yourself at all times will eventually lead to the job that fits you the best.
 International meetings and conferences : A uniform or universal way in which one expresses
him/herself without being misunderstood either from an intercultural or interpersonal point
of view, does exist.
 Being present in multiple social networks can easily get out of control and destroy your
chance of being hired and/or destroy your professional career