MG311 FINAL EXAMINATION

SEMESTER 2, 2019

Time Allowed 3 hours plus 10 minutes for reading 100 marks (50% of final

grade)

INSTRUCTIONS

1. This exam has two sections:

a. Section A: 40 marks [calculations, statistical control charts/SQC]
b. Section B: 60 marks [choice]
2. Section A is compulsory and has three questions. You are required to answer all
questions.
Section B. In Section B, you are required to answer any 4 out of the 8 questions. Each
question is worth 15 marks.

3. Write your answers in the answer booklet provided.

4. This exam is worth 50% of your overall mark. The minimum exam mark is
20/50.
5. Begin answers to each question on a new page.

1
Final Exam Coverage:
Week Topic Reading
(Evans and Lindsay,
2017) + Lecture Notes
Wks 6-8 Statistical Methods in Quality Management EL: Ch. 6, 7, 8, 9
 Probability distribution
 Continuous improvement—Basic Tools, Six Sigma
 Continuous improvement-Statistical process control
 MID TERM TEST—Week 7
Wk 9 ISO Standards; Environmental Management System Notes
 Implications of ISO standards
 Purpose of EMS
 Develop EMS based on ISO 14001
 Implementation issues of ISO 14001
Wk 10 Measurement and Knowledge Management for Performance EL: Ch.12
Excellence
 The value and scope of performance measurement
 Balanced scorecard
 Designing effective performance measurement systems
 Analysing and using performance data

Wk 11 Workforce Focus/Human Resources Practices EL: Ch 4

 Employee involvement and TQM

 HRM policies and TQM
 Rewards and incentives
 Leadership roles in teams

Wk 12 Leadership for Performance Excellence EL: Ch 13

 Leadership competencies and practices

 Leadership theory and practice
 Leadership, governance and societal responsibilities

Wk 13 Auditing and Certification; and Implementation of TQM Notes

 Quality system audit

 Types of audit
 Traits of auditor
 Quality system auditor
 Audit planning
Wk 14 Building and Sustaining Total Quality in organizations; Landmarks EL: Ch.14
on the TQM road

 Successful organizations
 What factors contributed to success in organizations?
 Organizations that failed
 How failures can be addressed?