Load Controller

Level 1C Location Operations Control Centre

Department Load Controller Division Network Operations
Group Operations Direct Reports Nil
Reports to Load Control Team Leader Manager once Load Control Leader
removed (MOV)
Created 01 March 2010 Updated 20 July 2012

Goals
My Role: The primary role of the Load Controller is to ensure that accurate weight and balance data is
generated, in order to support safe, compliant and efficient flight operations.
My Department: To establish and maintain high standards for the operation of Virgin Australia, crew operating
procedures, training & checking outcomes, and processes and information systems which
support the operation, with the objective of transporting our customers and other payload in a
safe, efficient, and reliable manner in accordance with the airline’s operating schedule.

Virgin Australia
1. To be Australia’s airline of choice.
2. To be Australia’s best customer led organisation
3. To do for corporate travellers what we did for leisure travellers in 2000

Expertise
Must have Great to have

Knowledge • Knowledge of the principles of • Previous exposure to automated

weight and balance and their
application in a commercial airline
environment.
• A demonstrated understanding of
the principles of aircraft
performance for high capacity
aircraft operated in an airline
environment, and how that relates
to the principles of weight and
balance.
• Awareness of the impact that Load
Control activities have on airline
operations and the interface with
key stakeholders.
• Proficiency in the use of Microsoft
Office suite of applications.
load control systems and
operations.
• Strong understanding and
familiarity with aviation legislation,
regulations, regulatory structures
as they relate to weight and
balance, and interpretative ability
for same.
• Hold or have held a Commercial
Pilot Licence (CP) or attained
passes in CPL theory
• Completion of a CASA-approved
Dangerous Goods awareness
training course.

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Virgin Australia Load Controller Position Description
 Skills • Able to work autonomously with
minimal supervision.
• Strong organisational skills.

Experience • Excellent time management skills & • Previous experience in Load

the ability to prioritise tasks. Control activities within an airline
• A focus on, and commitment to, environment
quality of work output. • Previous experience in the
• Demonstrated ability to work conduct of Flight Dispatch
effectively in a team environment activities
and to contribute to the same in a • Some understanding of QA
positive and constructive manner. processes.
• Demonstrated competency & • Experience in the authoring
experience in analysing issues and process for airline technical and
finding solutions in a timely manner. procedural documentation.
• Sound communication skills
(verbal & written) in the English
language.

Key Accountabilities
Accountability Major activities Performance Indicators
1. Load Control
Generate and certify accurate
Commercial payload operations
Documentation load sheet data for flight crew to are optimised to achieve
enable safe, compliant and maximum efficiencies.
efficient flight operations
Minimum load documentation
ensuring aircraft depart within errors and flight delays
certified weight and balance associated with Load Control.
limits.
Reduction in fuel consumption as

Generate accurate NOTOC a result of optimised load
data for flight crew. planning as presented via the

Generate and certify accurate Fuel Management Program.
dead load distribution plans for
ramp staff to enable safe,
compliant and efficient loading
of aircraft cargo holds.

Work closely with Flight
Dispatch, Revenue Operations
and Flight Operations to
optimise payload management
across the group whilst on shift.

Maintain a safe operation
through adherence to Standard
Operating Procedures (SOPs)

Adhere to all CASA and NZ
CAA safety regulations.

Achieve desired Centre of
Gravity targets to minimise fuel
consumption.

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Virgin Australia Load Controller Position Description
 Accountability
2. Regulatory compliance
3. Relationship Management

4. Continuous Improvement
5. Other duties
Competencies are relevant to every Virgin Australia team member. Please refer to the Virgin Australia
Behavioural Guide for further detail specific to your position.
– Continuous Improvement and Strategic Focus
– Critical Thinking and Analysis
– Organisational and Social Commitment
– People and Leadership
– Personal Awareness and Effectiveness
– Service Delivery
– Vivacity
Key Interactions
Internal
Updated: 20/07/2012
Virgin Australia Load Controller Position Description
Major activities Performance Indicators

Process load data in an
accurate and timely manner.

Ensure all load documentation
Day-to-Day Load Control
is produced in accordance with activities are conducted in
regulatory and company accordance with regulatory and
requirements. company requirements.
Provide a service to the relevant
Feedback from all Load Control
airport to ensure quality load stakeholders indicating service
control documents are delivered levels achieved

Participate in projects as
required and manage assigned
deliverables

Effectively communicate policy
and procedural changes to all
relevant stakeholders

Identify opportunities to improve
Improvement suggestions
efficiency and quality of provided
processes in Load Control

Analysis of Key Stakeholder
feedback, audit information,
reports and Load Control team
member feedback to identify
areas of opportunity – Ability to
make recommendations based
on these findings

Develop and maintain evaluation
systems and processes that
measure the quality of learning

Undertake other duties as
All required duties are completed
required. within set deadlines and to the
required standard.
Airports, Flight Operations, Network Operations, Engineering, Ground
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 Operations
External Ground Handling Agents, System Vendors, Freight Agent

Major Challenges
Providing effective and timely support for the generation of Load Control documentation in accordance with
company and regulatory policies and procedures.

Our Expectations
You are expected:
1. To be the ultimate Virgin Australia ambassador through living, breathing and promoting the Virgin Australia
Values – Caring, Excellence, Individuality, Resourcefulness, Innovation, Enthusiasm and Integrity.
2. To demonstrate our Leadership Behaviours; Act with integrity, Be decisive, Act quickly, Listen to Guests
and team members and Take responsibility.
3. To comply with and actively support all position, department and company policy and procedures
4. To be a team player – supporting a one in all in approach and a first to know, best to deal with
5. To demonstrate our Safety First philosophy – First to find, first to fix! Ensuring that you keep our workplace
fair and safe – free of all forms of discrimination and harassment and free from injury and incident.
6. To engage the very best of your personality and enthusiasm and create memorable, positive and fun
experiences for all.

Sign Off
I have read and understand the requirements of this position. I agree to consult with my Manager or Leader should
I not understand the key accountabilities or expectations of me. I will carry out the position to the best of my ability
and understand I must meet required performance standards and targets. I accept the responsibilities of the position
as outlined above.
I understand the position description for my role is constantly evolving, based on emerging priorities and shifts in
organisational and department needs, and therefore will be updated from time to time.

Team member name: Signature: Date:

[Add name] [Add date]
Manager/Leader’s Name: Signature: Date:
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Virgin Australia Load Controller Position Description