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EXTREME LEARNER:
CARE & HANDLING GUIDE
AHEADTOMEBOTTMLINERES
OURCES
Copyright © 2008 Michaels & Associates Docntrain, Ltd. dba Michaels & Associates. All rights reserved.
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EXTREME LEARNER:
CARE & HANDLING GUIDE
According to author Alan Cooper in The Inmates are Running the Asylum, personas are “a precise
description of our user and what he wishes to accomplish.” If you haven‟t used personas, consider
them “stand-in‟s” for actual users that can drive your e-learning or training approach. While personas
are not real people, they represent real people.
The following pages include personas and training approaches for extreme learners—learners who
may be hyperimpulsive, hypervisual, hyperdistractible and hyperactive. Use this document to help
identify the “difficult child” in your employee, coworker or client before launching your own training
analysis.
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Hyperimpulsive learners are quick
Name: Jackie
Age: 24
of boring lectures
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The Persona:
Jackie is a technical services representative for a small computer company. She‟s only 24 years old, but is a leader in her
division: she‟s very creative and comes up with innovative and cost-saving solutions whenever there‟s a tough customer to
handle. Her coworkers are constantly amazed at how well she „thinks on her feet!‟ The downside to her creativity? As a
hyperimpulsive learner, Jackie is easily thrown off by changes in her environment. Something as small as an air
conditioner starting up can distract her just long enough to lose track of the instructor‟s message. To make matters worse,
questions pop into her head all the time and interfere with her ability to stay tuned into the class. Endless days of lecture
and PowerPoint slides are not only mind-numbing—they are downright ineffective when it comes to Jackie‟s long-term
retention. What works for her? When a short training session is available that she has some control over, Jackie is
energized, enthusiastic and learns quickly. The best learning approaches for Jackie are mini training modules she can
complete on her own time. When she can tune out her distractions, she‟s free to learn.
The Approach:
Learners who are hypersensitive need training that they can adjust to their own visual
and auditory comfort level. Like the hyperdistractible type described later in this table,
these learners react well to color and styles that are soothing and calming; think „Zen-like‟
training for the best result.
Hypersensitive learners may not require short modules and can work through longer
training segments once they are engaged in the material.
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Hypervisual learners are keenly
Name: James
Age: 50
The Approach:
Hypervisual types may represent what gifted learning researcher Dr. Linda Silverman calls “visual-spatial” learners.
Visual-spatial learners think in pictures rather than words. They learn all at once and “when the light bulb goes on,
learning is permanent.” Since hypervisual learners are “whole-part” learners, make sure you present the big picture
when explaining topics or terms. Then follow up with the nitty-gritty details. When designing training, remember that
visual-spatial learners master information in a non-sequential manner. Since they don‟t need to see every process
performed in sequence, it‟s best to avoid lengthy step-by-step descriptions. Hypervisual learners need a chance to
take notes as they are learning as an aid to retention. To play up the visual aspect of training,
employ images, pictures, color and other visual media as much as possible. Use diagrams
to help these hypervisual types understand links between parts of a system or a concept.
Since these folks may have great talent with difficult assignments, make sure their work is
always challenging!
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Hypersensitive learners are
Name: Samantha
Age: 35
Profession: Manager
The Approach:
Learners who are hypersensitive need training that they can adjust to their own visual and auditory comfort level. Like
the hyperdistractible type described later, these learners react well to color and styles that are soothing and calming;
think „Zen-like‟ training for the best result.
Hypersensitive learners may not require short modules and can work through longer training segments once they are
engaged in the material.
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Hyperdistractible learners need
Name: Troy
Age: 28
The Approach:
Hyperdistractible learners work best in a „Zen-like‟ training environment, just like hypersensitive
learners. Color and style should be soothing and calming. Keep audio to a minimum, or choose
narration that‟s steady and calm. Whenever possible, give the learner choices with the actual
voice that‟s used in narrated e-learning.
Employ focused and right-sized modules that they can easily complete in a series of short
sessions. The less overwhelming the total training seems, the more likely the hyperdistractible
learner will engage in and complete their work. The key is to create learning that‟s to the point
and will hold their attention.
Classroom training can sometimes be too distracting for these learners to maintain their
focus. Consider self-paced segments they can complete in their own private workspace
with a headset.
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If the learner is hyperdistractible and auditory, allow them to repeat material aloud as
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a memory aid. Provide notes in oral form so that they can listen to material after they
leave the classroom, too.
Hyperactive learners are often
Name: Rosemary
Age: 35
The Approach:
Much like the hyperimpulsive learner, hyperactive types need a learning medium that engages them physically.
Many hyperactive learners are actually kinesthetic learners—they need movement and physical activity to learn best. If there
is a way to create a hands-on learning activity, use it throughout the training.
Include training segments that involve group learning activities and role play when
appropriate. This fosters the physical and kinesthetic aspect of training.
Since they often need to stretch or stand up to maintain interest, these learners
may benefit from modules that allow them to take frequent breaks. Training modules
that are perceived to be lengthy may actually result in inappropriate hyperactivity
and distractibility.
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EXTREME LEARNER:
CARE & HANDLING GUIDE
To learn more visit these Learning
AHEADTOMEBOTTMLINERES
Style and Persona Websites:
OURCES
Personas can help you build a sound foundation when you need to create the very best training for your difficult www.learning-styles-
employees or coworkers and match their natural blueprint for learning. Other factors to include in your personas online.com
include your learner‟s prior knowledge of the subject, age, and preference for specific media formats. Attempt to get
www.metamath.com/lsweb
a „pulse‟ on your learner‟s style when you need to zero in on the most effective training approach.
/dvclearn.htm
www.stylesoflearning.com
Tips www.stc.org
The Michaels and Associates website (www.docntrain.com) offers free ideas for creating effective training beyond www.tenfacesofinnovation.
www.visualspatial.com
Identify learner needs, so you can produce customized training that boosts performance levels.
Identify any organizational issues that might impact training, so you can strategize how to overcome the www.collegeathome.com/b
obstacles. log/2008/06/10/100-
Identify learner behaviors that need to be changed, so you can effectively address them in training. helpful-web-tools-for-
Determine the direct performance path, so you don‟t waste time and money “over-training” unnecessary every-kind-of-learner
tasks.
Determine the appropriate resources for your training project.
Establish best practices and standards for all future training projects.
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EXTREME LEARNER:
CARE & HANDLING GUIDE
We hope this document helps identify the “difficult child” in your employee, coworker or client before launching your own training analysis.
Not sure where to start? Drop us a line and we'll be glad to get you started. Michaels & Associates — learning without the mess.
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