Department of Science and Technology-X

REGIONAL STANDARDS AND TESTING LABORATORIES

J.V. Seriña Street, Carmen, Cagayan de Oro City
Tel. /Fax No. (63) (88) 858-3933; 858-3932; 858-3932; 850-2653
Customer Satisfaction Feedback Survey
I. Information
Customer Name: DORIS E. ANTOLIJAO
Nature of Business:
 Raw and processed food  Petroleum Products/Haulers  Government/LGUs
 Marine Products  Mining  Construction
 Canned /Bottled Fish  Hospitals  Water Refilling/Bottled Water
 Fishmeal  Academe/Students  Others STUDENTS’ RESEARCH
 Seaweeds  Beverage and juices
Type of Market:
 Local  Export  Both
What services of the RSTL have you availed?

Microbiological Testing Chemical Testing Calibration Shelf Life Evaluation

II. Delivery of Service
Very Quite Neither satisfied Quite Very Dissatisfied
Service Quality Items satisfied Satisfied nor Dissatisfied Dissatisfied (1)
(5) (4) (3) (2)
Delivery Time
Correctness and accuracy of
test results
Speed of service

Cost
Attitude of staff
Over-all customer experience
III. How important are these items to you?
Very Quite Neither important Quite Not at all
Service Quality Items important important nor unimportant unimportant important
(5) (4) (3) (2 (1)
Delivery Time
Correctness and accuracy of
test results

Speed of service

Cost

Attitude of staff

Over-all customer experience

IV. How likely is it that you would recommend our service to others? (Please Check)
0 10
Not at all 1 2 3 4 5 6 7 8 9 Extremely
likely likely

V. Please give us your comments/suggestions to improve our services. Also, let us know other tests you require that we are
not able to provide yet.

VI. What other services do you require?

_

Feedback given by: Date:

OP-011-F1
Revision 11