EAST MIDLANDS AMBULANCE SERVICE NHS TRUST

Role Description (PTS Care Assistant)

Job Title PTS Care Assistant

Accountability PTS Team Supervisor

Review Date This job description is subject to

periodic revision following discussion
with the post holder

Job Purpose:

To provide high quality patient care and transportation to and from designated destinations
as directed, maintaining high standards of service delivery and ensuring the safety and
well-being of patients at all times. Deliver excellent customer service and care to all
healthcare professionals whilst carrying out duties. The post-holder will provide a service
to non-emergency patients that may include assisting patients to walk, carrying patients
and administering first-aid.

Main responsibilities:

1. To undertake journeys, transporting patients to and from specified locations as

specified by the Trust to enable contractual requirements to be met.

2. To ensure the safety and well-being of patients at all times and, when driving
ambulance vehicles, to ensure that due consideration is given to other road users.

3. To ensure that patients are collected and returned home without any undue delay (and
within contractual quality requirements) both within a period of duty and, as necessary,
when working over-time after a period of duty.

4. Ensure that patients are always escorted and assisted at all times whilst in your care.

5. Complete dynamic risk assessments for moving patients safely and advise Control of
any perceived problems.

6. Administer Oxygen as required to the patient.

7. Ensure that all patients are secured into the Ambulance vehicle, e.g. seat belts
fastened, wheelchairs correctly clamped.

8. To maintain the highest standards of conduct, customer care, and courtesy in dealing
with patients whilst always maintaining their dignity and privacy.

9. To maintain the highest standards of customer care and conduct in dealing with

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 members of the public and other Health Service staff, and, as a representative of the
Trust, to seek to promote a high quality professional service at all times.

10. Provide reassurance to patients whilst making their journey as comfortable and safe as
possible.

11. To comply at all times with Trust procedures and relevant legislation to ensure an
effective service delivery and ensuring the health, safety and welfare of patients and
colleagues.

12. To observe situations in relation to patient well-being and safeguarding – including their
home environment – and notify any potential problems to Control and the appropriate
officer or responsible medical carer.

13. To ensure the timely, accurate and legible completion of operational documentation.

14. To maintain close liaison with Control, advising of any changes to normal routine and
procedure.

15. Ensure vehicle and equipment is wiped down between patients and adhere to all Trust
Infection Prevention Control Procedures.

16. To maintain vehicles, equipment and premises to defined standards at all times. This
will include ensuring that ambulance vehicles and equipment are in operational
readiness (for example, re-fuelled), daily vehicle checks and that any defects are
reported. It may also include assistance with house-keeping duties as and when
required.

17. To report any hazardous or dangerous equipment, premises or practices to the

appropriate line manager.

18. Report all near miss/incidents immediately through the Trust Incident Reporting
Procedure.

19. To undertake training (which may be residential) as required to facilitate the provision
of a high quality service.

20. To adopt a flexible approach in response to operational needs regarding duties, base /
location and hours of work.

21. To undertake any other appropriate duties as required.

The duties and responsibilities of the post will be undertaken in accordance with the
policies, procedures and practices of the Trust, which may be amended from time to time.

Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are
fully compliant with EMAS policies and procedures in respect of patient safety, for example
Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable
adults.

This job description is not intended to be an exhaustive list of duties and responsibilities,

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but to give an indication of the main areas of activity and involvement.

Communications and Working Relationships:

Internal

External

Job Description Agreement:

Job Holder’s Signature: Date:

Line Manager’s Signature: Date:

Job Title:

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 Person Specification

PTS CARE ASSISTANT

Essential Desirable

Qualifications 2 GCSEs to include Maths and Relevant professional

English (of grade C or above) or a qualification.
Professional numeracy and literacy
qualification or equivalent
Development
Evidence of a caring approach – Experience of working in care
for example: paid or unpaid of the elderly environment.
experience in a direct care-related
capacity. Experience of radio
work/procedures.

Full clean driving licence

(including category A – old style
licence – or categories B – new
style license) – minor offences
may be considered, with no more
than 3 penalty points in total

Experience Pass service driving assessment.

Demonstrable driving experience

(since obtaining full licence).

Knowledge and Skills Pass literacy and numeracy test Possess local geographical
knowledge
Ability to complete paperwork
accurately and clearly. Possess knowledge of the work
of an ambulance service.
Ability to work within a team
and/or unsupervised

Ability to communicate at all

levels both in writing and verbally

Self confident

Even temperament

Ability to work under pressure

Ability to empathise with people

Must be able to maintain patient

confidentiality

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Personal Attributes Ability and willingness to be Desire to progress through the
flexible with hours and duties to career structure
meet the needs of the Service

Willingness to undertake training

courses

Ability and willingness to work

overtime as and when required

Good attendance record

Pass Service Medical

Pass Fitness Test

Willingness to be immunised – for

example against Hepatitis B – in
line with Occupational Health
advice.

Smart and clean appearance and

hygiene

Good Communication skills

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