SIMCARD

MANUAL DOWNLOAD
MARKETING NEW CLIENTS INSTALLATION SERVICING DISMANTLE ACTIVATION & CALL CENTER VEHICLE AVAIABLE INCIDENT REPORT INVOICE PURCHASE ORDER
INCIDENT
TERMINTAION

Market Study and Request from Customer through
Analysis Callcenter
Operation HOD to assign
tehcnician
Marketing Effort
Request from Customer through Request from Customer through Request SIM Card from Celcom Received Complaint Get "Vehicle Availability Request from Customer through Incident Occured Supplier Monthly
Callcenter Callcenter (Through CRF Form) Daily" from haulier Callcenter
Quotation Supporting Document
Drive press Emergency
Operation HOD to assign SIM Card received Update Call Centre Log Button
Check on the web reporting from Operation HOD to assign
tehcnician Operation HOD to assign Issue PO
Datamart, MobiApps, TMAVL tehcnician
tehcnician Invoice

Technician request SIM cards Invoice

Cash Advance arrangement Remote Troubleshooting
Potential Cash Advance arrangement from Admin Assistant Cash Advance arrangement Real incident / Send to Customer
Customer? Cash Advance arrangement faulty SMS?
Payment
Vehicle NO
OK? reporting > 1 Payment
Part Requisition Part Requisition real incident faulty SMS
Proposal YES day? Part Requisition
Part Requisition Submit "Field Inspection Delivery
Report" and "SIM Card NO Ignore the alert
Requisition Form" to Admin
Acknowledge callcenter Acknowledge callcenter Asst. ESSB / Datamart Part Replacement
Customer On Field Inspection
Decision installation schedule servicing schedule Acknowledge callcenter Technician go to field
Customer inform TNSB Call Center Supporting Document
dismantle schedule Received Field Inspection
YES
Hardware Report
Update Call Centre Log problem?
Technician go to field Technician go to field SIM card YES Quotation
Information on Customer's
Technician go to field changes?
requirements NO Manual Download Incident Data Charges
NO
YES Close Complaint Ticket
ESSB/ MobiApps? Issue PO
On Field Inpection No. Ensure parameter setting from
Installation of device Invoice
Fitting trial unit SIM card unused return back to web
Dismantle Device Complete Field Inspection mobiapps ESSB Invoice
Admin Asst.
Complete Field Inspection Report
Report Extract ESSB Data Send to Customer
Customer Complete Field Inspection SIM cards activation/
Decision Report and submit to Admin Complete Field Inspection Problem
termination. Celcom / MobiApps
Assistant Report fixed? Complete and submit claim Extract MobiApps Data Payment
Complete and submit claim
Invoice
NO
Qty > Complete and submit claim
50units? Complete and submit claim Field Operation to assign Issue PO Communication Charges
technician immediately
Data available?
Received summary
Agreement/ Contract Payment 'Communication Charge'
yes
no
Quotation Invoice
Repairable? Refer to manual Download
Incident Report
Implementation & Installation NO
YES Send to Customer
Plan
Replace Box
Incident Report preparation
Training Payment

Technician report to Admin

Invoicing
Assistant Submit Report to customer

Payment

Any changes on
Keep Record vehicle?

YES

Customer Satisfaction Survey Update to Admin Assistant