JOB VACANCY

CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with a
current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and
was listed on the Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank PLC has grown to become the most innovative and preferred
financial services partner in the region.

CRDB Bank Plc is seeking to recruit a highly competent, self-motivated and professional
individual to fill ​37 positions of ​Branch Managers across the Bank’s network​. The potential
candidate should be able to quickly integrate into the existing leadership team.

Overall Job Purpose:

Reporting to the respective Zonal Manager, the Branch Manager will be responsible to provide
overall leadership to the branch team and drive business growth through an increase in customer
base and profitability in line with CRDB’s strategic plan.

Key Duties and responsibilities

The position holder’s key responsibilities will include the following:

Business / Financial
1. Growing branch’s profitability through quality asset book, Non-interest income and
cheap deposit from consumers, businesses and government sectors.
2. Build excellent and exceptional relationship management with customers and bank’s
stakeholders for better positioning of our brand image.
3. Recruitment of agents, merchants, insurance customers and sensitization the utilization of
digital and self-service channel.
4. Provide advisory services to our corporate and premier banking customers on how they
can save cost and benefit more from our bank.
5. Preparation of the branch budget and conscious spending to optimize scarce resources as
a better way of managing cost across the network.
Customer Experience
1. Assessment of the branch customer satisfaction levels and deliver effective services to
increase sales, customer satisfaction and retention.
2. Establish a customer-centric approach to address customers’ requirement with acceptable
TAT and SLAs with a high level of eagerness and ownership.
3. Developing and implementing strategies useful in improving customer relationship,
dedication, and satisfaction to optimize the interaction between a bank and its clients.
4. Establish communication channels and mediums through which clients reach out to our
bank and vice versa.
5. Guide and direct the activities of customer experience representative to ensure their
interactions with clients reflects positively on the Bank.
6. Liaise with marketing and Customer Experience department to analyze customer
feedback and develop programs effective for improved customer experience.
7. Monitor the activities of customer service staff to ensure compliance with set standards of
courtesy and professionalism.

Process, Controls and Risk Management

1. As a figurehead and risk owner you are responsible for the identification and mitigation
of risk associated with the branch operations.
2. Drive implementation of quality service delivery and operations efficiency within the
branch.
3. Observe and adhere at all times with regulatory framework including BOT and internal
policies, circulars, governance process, procedures and shared best practices.
4. Disseminating knowledge and skills acquired through various communications to the rest
of your team under your jurisdiction.
5. Ensure security and safety measure within the branch premises are in line with the bank’s
standards.
6. Ensure that your branch receives a ​Satisfactory rating in any audit report or deployed
combine assurance methodology.
Human Capital
1. Provide effective leadership to the branch team and mentor direct reports to prepare them
for additional responsibilities.
2. Ensure branch staff have the skills required to operate the business efficiently as well as
to exploit emerging and future business opportunities.
3. Foster Teamwork and facilitate an enabling environment for attaining high staff
productivity and satisfaction.
4. General administration duties including proper allocation of duties, performance
management and productivity.

Other Responsibilities
1. Advise the Zonal Manager or Head of Branch Network on all branch matters concerning
branch operations.
2. Participate in community affairs to increase the bank’s visibility and enhance new and
existing business opportunities.
3. Participate in the preparation of the branch budget and annual business plan
4. Oversee all staff matters and ensure compliance with the HR policy and manual.
5. Carry out any other related duties as may be assigned by your senior(s).

Key Qualifications and experience

The successful candidate must have at least 7 years’ experience, five of which must be at
management level with key experience in managing bank branch operations and/or credit.

S/he should have a Bachelor Degree in Business Administration, Finance, Economics or any
other equivalent and relevant qualification from a recognized university. A Master’s Degree
in Business Administration or Professional Certification in Banking will be an added
advantage.
Key competencies
Technical Competencies:

1. Knowledge and Skills required.

2. Proven leadership skills.
3. Very strong business acumen with the ability to grow business.
4. Confident negotiator and with the ability to “close the deal”.
5. Strong analytical skills with a high level of attention to detail.
6. Ability to build effective relationships with all stakeholders.
7. Effective communication and influencing skills.
8. Self-driven with a results-oriented mindset.

Behavioural Competencies:

1. The incumbent must demonstrate strategic leadership and thinking.

2. They must demonstrate good system thinking.
3. They must have an awareness of the external environment.
4. The suitable candidate must demonstrate entrepreneurial thinking.
5. The candidate should be in a position to initiate change to his/her team and to the
organization at large.

Remuneration
An attractive remuneration package commensurate with the responsibilities of the position will
be provided.

Mode of application & closing date

Interested candidates who meet the above criteria should submit an Application Letter
accompanied with a detailed up to date CV addressed to ​career.career@crdbbank.com with a
clear subject of the position applied for not later than 16​th March 2020. Hard copies will not be
accepted.

CRDB Bank is an equal opportunity employer hence; all eligible candidates are highly
encouraged to apply.