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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 1
1.2. Mission
To develop & deliver the most innovative products, manage customer experience, deliver quality services
that contributes to brand strength, establishes a competitive advantage and enhances profitability, thus
providing value to the stakeholders of the bank.
Corporate Culture
Bank Alfalah aims to inculcate a nurturing and invigorating corporate culture based on providing a safe,
healthy and supportive environment where staff members are valued, respected and able to realize their
full potential. This culture is based on the following core values:
Core Values
• Humility
• Extreme Customer Care/Focus
• Courtesy and Respect
• Honesty, Integrity and Trust
• Commitment and Hard work
• Creativity, Innovation and Quality
• Justice and Fairness to all Stake-Holders
• Open, Honest and Direct Communication
• Provider of growth and equal opportunity
Introduction
Strategic human resource management at Bank Alfalah is linked to the overall strategy of the institution.
By playing the role of a strategic partner and a change agent, Human Resource Division of the Bank aims
to provide all units with an effective workforce, ensure that all employees have ample opportunities for
learning and development, and to act as an advisor to the field management, helping them in keeping all
employees happy, motivated and productive.
Objective
The objective of this strategy paper is to document the strategic direction of HR Division, outlining steps
that need to be taken to ensure that the institutional objectives are achieved. From this standpoint the HR
strategy is directly linked with the organization’s overall objectives.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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We aim to induct the right people, with the right skills, in the right place at the right time. This
aspect of HR job is crucial for attainment of organizational objectives. This will be achieved in
three ways:
By inducting substantial numbers of fresh graduates every year under the Management Trainee
Officers, Operations Officers, Cash Officers and Sales Officers batches.
By systematically inducting experienced bankers as and when needed, through a centralized
recruitment system, using the Bank’s Recruitment Portal, advertising in papers and using head
hunters for senior positions.
By implementing appropriate selection tests and interviews at junior levels and panel interviews
at senior levels.
1.6.2. Training & Development
Training and development of staff is considered to be of crucial importance for Bank Alfalah’s
long term sustainable growth.
In order to ensure that the skill levels of all BAL team members are at optimal levels, detailed
plans are prepared to meet training needs the entire staff of the Bank. Much of the training is to
be conducted in-house, while the rest (especially for senior levels), is to be outsourced, using
high quality local and international training providers.
Training within the Bank is implemented through the two Training & Development Centres
(TDCs) at Karachi and Lahore.
Content wise, the training effort is channelized through the following main groups:
Technical training in fields of Banking Operations, Credit, Trade Finance, Consumer Finance.
Training in Sales and Customer Service skills
Managerial skills
Leadership skills
Personal effectiveness skills
Current topics like Anti Money Laundering Measures, KYC, Basle II etc.
We need to ensure that our salary package and benefits are in line with the market. Towards this
end, every year the Bank participates in a recognized benchmarking survey.
1.6.4. Performance Management System
A performance based, just and fair Performance Management System is in place, under which
supervising officers evaluate performance of their people based on pre-agreed targets, covering
multi-pronged performance criteria.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 3
The biggest challenge we face in the coming years is retaining top talent within the organization.
Efforts in this area will focus on the following HR actions:
Bank Alfalah adheres to a number of core values, which form the basis of a nurturing and
invigorating corporate culture. We need to ensure that all BAL policies and procedures conform
to the said culture.
HRD ensures that, at all times, our policies and procedures are in line with Labour Laws,
Taxation related rules and other governmental regulations.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 4
The Chief Operating Officer will directly report to the Chief Executive Officer of the Bank. In the absence of
CEO and Co-Chairman of Executive Committees, the Chief Operating Officer will be acting as Chairman of
CMC and Central Credit Committee.
Divisions at Head Office are supervised by Group Heads/ General Managers/ Divisional Heads. The
branch network of Conventional & Islamic Banking is headed by Group Head Branch Banking & SME and
Group Head Islamic Banking.
The following Executives will directly report to the office of CEO, with the exception of Group Head - Audit
& Inspection Division:
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 5
The current organizational chart of the Bank stating all Groups/ Divisions with their reporting lines and
scope of responsibilities is as follows:-
2.2. Groups/ Divisions
Executive Position Scope of Responsibilities
1 CEO and Director Chief Executive Officer and Board Member
2 Co-Chairman Executive Committees Priority Banking and Wealth Management
Learning
International Business
Human Resources and Quality Assurance
Group Marketing
Strategic Planning
7 Group Head – Audit & Inspection Audit & Inspection reporting to the Board
through the Board’s Audit Committee
Fraud & Investigation Unit
8 Group Head – Branch Banking & SME Branch Network of Conventional Banking
Central/Regional/Area Offices
Rural Finance
SME
Branch Expansion
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 6
13 General Manager – Credit Monitoring Monitoring of entire Credit Portfolio of the Bank
CIB
SBP Foreign Exchange Returns
SBP Financial Returns
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 7
The Organogram will be subject to periodic (at least annual) review and updation by the HRD so as to reflect any
changes therein. However, the HRD will maintain an updated Organogram at all times.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 8
3.2. Compliance
Management of branches and other units of the Bank must ensure compliance to the provisions contained
in this HR Policy Guidelines in letter and in spirit. HRD will monitor compliance of these policy provisions.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 9
Employees of Bank Alfalah will maintain utmost courtesy and exemplary manners when interacting with
clients or with each other. Any violations of this code should be brought to the attention of supervising
officials as well as the HRD for their information, record and remedial or disciplinary action.
Smoking and chewing of ‘Paan’ is prohibited in all offices of the Bank. Customers may politely be
informed of this regulation, introduced in the interest of health and welfare of all concerned as well as
keeping the premises neat and clean and pollution-free. Through these rules Bank Alfalah demonstrates
to the outside world that as an institution it cares for the people and the environment.
Punctuality is one of the basic rules of office discipline, which needs to be meticulously observed by all
employees of the Bank. Office timings of the Bank are as follows. These timings may be changed by the
Bank’s management to comply with governmental regulations/State Bank of Pakistan.
Monday to Thursday: 9:00 a.m. to 5:00 p.m. (with one hour lunch/prayer break)
Friday: 9:00 a.m. to 5:00 p.m. (with two hours lunch/prayer break)
Saturday: 9:00 a.m. to 1:30 p.m. (without break)
(Timings in some areas in Pakistan and overseas branches may vary to comply with local laws)
(Certain staff members may be required to observe different timings to suit the needs of the Bank)
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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4.5.1. Branch Managers and Heads of HO Divisions and Departments must ensure that their staff
observes these timings.
4.5.2. Employees, who are going to be late for any reason, should inform their Branch Manager as
early as possible. Employees at Area Offices/ Regional Office should inform the respective
Area Managers/ Regional Managers and those at Head Office should inform the respective
Departmental/ Divisional Heads, General Managers/ Group Heads.
4.5.3. Management may, at its discretion, excuse late arrivals in case of natural disasters or
extraordinary circumstances.
4.5.4. All staff will sign the attendance register upon their arrival in the Bank, mentioning the time of
arrival.
4.6 Alternate Saturday Off:
All Branches/Offices, after obtaining approval from concerned Regional Managers/ General Managers/
Group Heads , may arrange Alternate Saturday (weekend) Off facility for their staff, provided that :
4.6.1 Service to external / internal customers does not suffer.
4.6.2 Security of the Bank’s assets is not compromised.
4.6.3 Concerned branch / office clearly lays down the “Alternate Saturday Off” roster indicating
names of staff members acting a back ups to those.
However, where regular late sitting becomes necessary for business duties are rotated amongst
various staff members rather than over-burdening a few individuals.
It is recommended that Late sitting registers should be placed in all offices to record incidences
of late sitting. Its contents should also be perused by management of concerned Branch/Group/
Region/Area/Unit on a regular basis to ensure proper remedial measures where necessary.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 11
All units/Branches of the Bank should systematically forecast their future staffing requirements for timely
induction of competent high quality staff. Requirement of additional staff/ replacement should be intimated
to HRD through Divisional Heads’/ Regional Managers’/ General Managers’/ Group Heads’ offices. All
open positions are first posted internally by HRD at the request of branch/ dept. concerned on the
Employee Portal for a minimum period of seven days. Incase vacant positions can not be filled in through
internal resources then such vacancies will be filled in through external hiring as per Bank’s recruitment
policy.
The management of the Bank may, at its discretion, employ expatriates. The Bank complies with the
relevant provisions of the Emigration Ordinance/Law when hiring such employees.
Before initiating hiring of batch officers, HRD informs all units of approximate timings of such hiring and
enquires about their city-wise requirements before the hiring process starts.
Hiring in small groups may be done according to planned phases of expansion of existing branches/units,
or upon establishment of new branches/units, or for creating/replenishing staff pools maintained under the
supervision of Area Managers/ Regional Managers/ Group Heads in major banking centres.
Individual hiring is to be done from time to time when a branch or unit has a need to induct additional staff,
or for replacement of outgoing staff.
The Manager of the Branch/ Department where recruitment is to be made will first fill out the ‘Job
Requisition Form’ and send to HRD. After minimum of 7 days of posting on portal, if suitable replacement
within the Bank is not available, then external recruitment is allowed subject to HRE Factor ( for BB & SME
Group) and other requirements being met and a genuine business need is established.
Hiring Managers (in initial selection interviews) must not commit any salary range or other perks to
perspective external candidates in their initial interviews. Both Salary and Range will be first agreed by
HRD and then conveyed to the candidate after clearance by Interview Panel.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 12
5.5.2. Persons deputed by “External Service Providers” must possess matriculation or higher degree.
However, condition of matriculation may be waived by HRD to suit the requirements of the Bank.
5.6. Recruitment of Close Relatives
BAL does not prohibit employment of close or blood relatives of current employees, provided that they
meet required eligibility criteria, no conflict of interest is likely to arise and prior approval is obtained from
GM HRD. Candidate once appointed should not be placed in the same Branch/Unit in which his/ her
close/blood relative is already working.
All candidates, at the time of interview are required to disclose their relationship (if any) with the existing
employees in their application form.
5.7. Selection Responsibility and Authority
5.7.1 The schedule given below summarizes the assignment of hiring authority and responsibility :-
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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5.9.3 For Product Departments’ Staff: By concerned Manager & Product Head/ Group Head/ Panel
Members approved by HRD
5.9.4 For Head Office Division Staff: By concerned Manager & General Manager/ Group Head/ Panel
Members approved by HRD.
5.13.1. As a standard practice, service of new entrants to Bank Alfalah Ltd. is to be subject to a
probationary period. Length of this period is to be determined as follows :
For those with less than five years of prior relevant experience : Six Months
For those with prior relevant experience of 5 years and above : Three Months
Confirmation letters will be issued by HRD on recommendation of concerned Branch Managers
and AM/ GM/ RM/ GH. For Product Department Staff, concerned Product Department Head may
recommend confirmation cases.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 14
Minimum Service Agreement for three years from new employees (who have less than one year’s
5.16
prior banking experience)
All new joiners of the following categories are required to sign the Bond for Minimum Service Agreement of
three years service, as elaborated below:
Category Minimum Surety Bond
Service amount *
5.16.1 MTO Batch Officer Three years Rs. 300,000/-
5.16.2 Cash/ Operations/ SME/ Agri Batch Officers/ all other batches Three years Rs. 200,000/-
5.16.3 All new employees with less than one year’s banking experience Three years Rs. 100,000/-
*1/3rd of the amount of surety will be reduced for every completed year of service
5.17 Re-Hiring Policy
Those staff who had worked with BAL can be considered for re-employment subject to following:
• He/ She was not involved in any disciplinary action
• Performance Rating was never below “Good”
• No adverse comments/ records available on his/ her personal file
• Salary will be fixed based on current assignment and responsibility
• Salary of re-hired person should be in line with other officers of his/ her seniority level
• Verification of antecedents from previous employer
• After clearance of Panel interview and approval from GM HRD
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 15
6.1.1. All new employees of the Bank should initiate preparation of their Job Description and should
get it finalized with the help of their immediate supervisors within 30 days of joining at their place
of posting. The Job Description duly signed and agreed by both the employee, his/her
immediate supervisor and manager should be sent to HRD for record. Concerned Branch
Managers/ Area Managers ( and in case of Head Office Staff, concerned Departmental Heads
will be responsible for compliance of this requirement
6.1.2. The purpose of the Job Description is to clearly define the job responsibilities of each employee
and to ensure that the employees are made aware of and understand what is expected from
them. The standardized Job Description Form is made available to all employees at the time of
joining.
BAL’s Job Description Form has a standardized format, which comprises of employee’s brief service
particulars like name, Job Title, Department/ Branch’s Name, salary range, basic and gross. It also
contains the name of the reporting officer, with his job title and salary range.
BAL’s JD Form include what employee actually does, how he or she does it, and what the job’s working
conditions are. It contains sections that cover the following information about the job:
• Purpose of Job (Summary)
• Primary duties and responsibilities
• Secondary/ Additional Responsibilities
• Performance Standard
• How many staff reporting to employee
• Working relationships/ Contacts within and outside the Bank
• Job Specification which shows the desired human traits and experience for the job (to be completed by
Reporting Officer)
Job Description form has to be signed by the Job Holder, immediate Reporting Officer and Branch
Manager/ Departmental Head at HO.
6.3.1. Periodic rotation of staff between various assignments is used by Bank Alfalah as a means of
broadening areas of expertise of concerned staff. This is also done to ensure smooth transition
from one job to another in case a staff member leaves the job, or is transferred to another job
or location.
6.3.2. Staff members posted at branches should be rotated periodically according to the following
guidelines:
• For clerical, supervisory and officer level positions, rotation may be done upon completing
around three years in one assignment, approved by CMC/ Board.
• For Departmental Heads or Managers the maximum period in one assignment should not
exceed five years.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 16
All newly inducted staff members are provided systematic training in groups at Bank’s Training &
Development Centres at Karachi or Lahore, to make them well conversant with Bank’s operating
procedures, rules, history and culture before they commence their job with the Bank. Furthermore, the
purpose of this training programme is to emphasize on customer service, courtesy and manner, as well as
a number of other unique focus areas.
Programme Structure First and third Mondays of every month, training courses will be
organized in small batches. In some cases, training will be imparted
through individual instruction and systematic and guided study of
operational manuals (followed by quizzes).
Venue TDC Karachi (for branches in Southern Areas and Area Multan)
TDC Lahore (for other Northern Areas)
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 17
Faculty Mostly in-house faculty, plus some field specialists. For Branch
Managers’ orientation session, concerned Area Manager and one
or two available Group Heads/ GMs will be invited for discussions/
presentations.
Course Contents Detailed contents are handed over to candidates upon their arrival
at the TDC.
7.3. Batch Training Programme
As per the requirements, the Bank recruits batches of fresh graduates under various schemes through a
competitive process and offers them comprehensive training. The batch trainees will be also required to
go through on-job training by way of structured rotation programs at the end of every module.
In order to augment in-house training efforts, external training providers will be utilized on a periodic
basis, by nominating Bank Alfalah’s employees to external courses. Alternatively, external training
consultants may be invited to conduct training programs exclusively for BAL employees, whenever
deemed necessary.
All Branch Managers are required to undergo one-month comprehensive training to equip themselves with
upto date skills in areas of banking, management, customer service, personal effectiveness and IT etc.
Such training is usually divided into four one-week modules in each quarter.
Basic Plans and Time Schedule for Branch Managers’ Training Module
Total Duration Four weeks (broken in four one-week modules)
Participants Managers of all branches
Programme Structure Four one-week modules evenly spread over the year (one in each
quarter). These modules will be run twice every quarter to cover the
entire Branch Manager Population (including IBD Branches)
Venue TDC Karachi (for participants from Southern Areas and Area
Multan)
Training for participants from Northern Areas will be conducted
at some external location at Lahore due to inadequacy of space
and other constraints at TDC Lahore Premises.
Faculty A Combination of in-house faculty, field specialists, senior BAL
Executives and external Trainers.
In order to induce BAL employees to contribute in the important venture of Training and Development
on core banking modules i.e. Operations, Trade Finance, Credits & other management/ soft skill areas
depending on the nature of batch, existing staff selected for faculty position who are posted at field or
Head Office, will be provided secondment allowance equivalent to 20% of their gross salaries per
month, with the minimum of Rs. 10,000/- and maximum of Rs. 40,000/- p.m.
The period of secondment allowance should not exceed more than three years.
After the period of three years, if the said staff wants to continue in the same position, he/ she will not
be entitled for Title allowance.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 18
For Short period placement of any officer to TDC as faculty member, the following Title Allowance may
be allowed:
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 19
Bank Alfalah offers internship positions to eligible students from well known educational institutions. Bank
may offer internship positions to presentable and responsible looking candidates who fulfill the eligibility
criteria. Only a small number of candidates may be offered internships at a given point in time, as per
guidelines issued by HRD.
Major objectives of offering these positions are:
8.1.1. To provide practical training and exposure to intending interns as a service to students,
educational institutions and to the community as a whole.
8.1.2. To evaluate fresh interns as a potential source of future hiring.
8.2.2. Eligibility
Minimum educational qualification is graduation preferably in Commerce, Business, Economics
or other discipline relevant to the concerned Division/ Unit of the Bank. Preference is given to
those applicants who are supposed to do an internship as a part of their post-graduate studies,
or as an eligibility condition for admission to post-graduate courses of study.
8.2.3. Monthly Stipend
A stipend of Rs.3,000/- per month shall be paid to interns upon completion of the internship
period. Non-graduate student if accepted for internship will not be eligible for any stipend.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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• Applications and CVs may be received at Branches and Area Office or HO – Divisions/ Groups or HRD.
• The initiating office will conduct selection interviews to determine the confirmation of candidate with the
eligibility criteria stated above. At Head Office, AM/ RM/ GM/ GH (as the case may be) along with unit
in-charge, where an intern is going to be posted, would interview and sign the ‘Internship Selection
Interview Sheets’. For Branches, Internship sheets will be filled and signed by Branch Managers and
Area Managers.
• Completed Interview Sheets along with CV, Photograph, copy of CNIC and copies of testimonials along
with letter of recommendation from the Education Institution of candidates should be forwarded to the
respective HRD Office for approval and issuance of offer letters.
• HRD will issue “internship letter” and forward the same to concerned branches/ Units where they will be
accepted by interns under their signatures. Branches will forward original accepted internship letter to
HRD and retain a copy for their record.
• On completion of internship, supervising officers will complete the Internship Evaluation Form, which will
be returned to HRD for issuance of internship certificates and for future reference.
• Internship letter will be duly accepted and signed by intending intern and forwarded to HRD.
Confidentiality and Secrecy Bond should also be signed by intending intern and kept on Branch’s file.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Staff monthly salary is disbursed before the end of each month usually on 26th/27th of the month. Salary
& allowances of each employee is a confidential matter. Those officials, who due to reasons of procedural
expediency, are in the knowledge of salary particulars of their colleagues, must treat such information as
confidential. Their failure to do so may result in disciplinary proceedings against them. In order to
disburse salary on time, branches are advised to ensure that all salary amendments must reach HRD
latest by 20th of every month as per.
9.2. Advance against Salary
Employees in need of funds for an emergency may be allowed advance against salary for the current
month to be adjusted in full on disbursement of salary. Since this facility is only meant for emergencies,
no staff member may be allowed to make a habit for applying for such advance. Approval shall be
obtained from the Departmental Head/ Branch Manager and forwarded to HRD. As a matter of policy, a
staff member may avail this facility only twice during a calendar year under the following conditions :-
9.2.1. If the staff member is proceeding on leave and next payday falls during vacation period.
9.2.2. In case of emergency.
9.3. Effect of Leave without Pay on Salary
Salary deduction on account of leave without pay will apply to the entire salary package of the concerned
employee, including allowances and perks. Moreover, weekends and public holidays falling during this
period will also be considered as part of leave without pay.
9.4. Salary & Allowances for Officers & Executives (Minimum starting pay)
9.4.1. Salary and allowances of officers and executives of the Bank are as follows:
(All Amounts in PKR)
Driver’s Furnit. Telep.
Range Basic House Util. Conv. Cell* Gross
All. All. Resid*
I 5,000 2,000 500 500 - - - - 8,000
II 7,500 3,000 750 750 - - - - 12,000
III 9,334 3,734 933 1,000 - - - - 15,001
IV 14,000 5,600 1400 1,250 - 2,750 - - 25,000
V 23,834 9,534 2383 1,500 - 2,750 - - 40,001
VI 31,500 12,600 3150 - - 2,750 - - 50,000
VII 35,667 14,267 3567 - 7,000 4,500 3,000 2,000 70,001
VIII 85,667 34,267 8567 - 8,000 6,500 4,000 3,000 150,001
IX 181,334 72,534 18133 - 9,000 9,500 5,500 4,000 300,001
* Area Managers/ Branch Managers below Range VII are eligible for Telephone Residence allowance upto Rs.3,000/- per month
* Area Managers/ Branch Managers below Range VIII are eligible for Cell Phone Allowance upto Rs.3,000/- per month
* BM transferred as Team Leader at any Group will continue to draw Title, Tel. Residence and Cell Phone Allowance permissible to BM
* Team Leaders ( Range IV, V, VI and VII) are entitled for monthly Cell Phone Allowance of Rs. 3,000/-
9.5. Salary & Allowances for Non-Officers (Minimum starting pay)
(All amounts in PKR)
Cadre Basic House Utilities Conveyance Gross
Supervisory
Secretary / Protocol / Any supervisory 5,000 2,000 500 400 7,900
Position
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Clerical
Assistant / Cashier / Typist / 4,800 1,920 480 300 7,500
Technical Staff (Maintenance)
Non-Clerical
Peon / Tea / Office Boy
4,000* 1,600 400 200 6,200
Driver / Guard / Non-Technical Staff
(Maintenance) / Sweeper / Cleaner
* This Basic salary is inclusive of Cost of living allowance of Rs 300 as per the S.R.O. 606 (I)/98 dated
June 6, 1998.
9.5.1. Reimbursement Limits (for Officers and Executives)
(Amounts signify maximum limits payable on a reimbursement basis).
Salary Range Mobile Phone News paper Magazine
Limit
I No No No
II No No No
III No*** No No
IV No*** No No
V No*** No No
VI No*** No No
VII 2,000*** **** ****
VIII 3,000*** Yes Yes
IX 4,000*** Yes Yes
*** A small limit may be allowed on functional basis, to be advised through HRD. Based on functional
requirement, cellular phone limit for following will be as under :-
¾ Branch Managers/ Area Managers (Below range VIII) Rs.3,000/- p.m.
Cases where monthly expenses of an officer exceed approve limits should be referred, indicating reason, (
duly recommended by his / her supervising officer) to concerned DGM, HRD for obtaining necessary
approval & record keeping.
**** Allowed only for Branch Managers and Senior Management at HO: One mass circulation & a business
paper
^ Club Member-ship
Group Heads and General Managers will be eligible to have one corporate club membership at their place
of posting that includes joining fee of one approved club plus fixed monthly fees for self and family.
9.5.2. Job cum Grade Fuel Entitlement
Job related fuel entitlement of various positions are as follows: (Staff will avail the higher facility out of
Grade and Job Fuel Entitlement)
Sr # Functional Title/ Range Fuel Entitlement p.m. (Litres)
1 Group Heads 700
General Managers
2 EI / CFO (Range IX) 500
Regional Managers (VIII & IX)
Divisional Heads
3 RMs (Below VIII) 300
DGM/ Reg. Heads/ Head SME/ Prod Head
Area/Zonal / Branch Manager (Range VIII)
Product Head/AM/ ZM ( Below VIII )
4 BM (Range VII) 250
Range VII Officers
BM (Below VII)
5 Team Leaders (Range IV, V & VI) 200
Range VI Officers
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 23
9.6. Accommodation
At the discretion of the Bank’s Management, furnished or unfurnished accommodation upto reasonable
rental value may be provided to senior officers/ Branch Managers, transferred from their permanent
locations to fulfill the Bank’s requirements, with the prior approval from HRD.
Other staff members when transferred out of city of the permanent residence to suit the Bank’s
requirements may be entitled to the following additional allowance (this needs prior approval from HRD
before transfer is implemented). Officers transferred to new location at their own request will not be
entitled for this allowance) :-
At the discretion of the management, officers posted in business units such as Consumer Finance,
Agriculture Finance, Credit Marketing, Quality Assurance Officers, are allowed payment of Fuel
Allowance ranging between 50 ltrs. to 200 ltrs. (Based on their functional requirements if recommended
by concerned Heads of Division / Departments). Such approvals are obtained from HRD by concerned
Group.
9.8. Cell Phone Facility
Those who are below salary range VII but due to their functional requirement need mobile phone facility,
will be eligible for reimbursement of upto maximum Rs.1,500/- per month subject to maintenance of their
own mobile phone set. This facility will be available based on recommendations from GH/ GM/ Divisional
Head and approval from HRD.
9.9 Title Allowance
Title Allowance may be paid to following position holders till such time they hold these positions.
Officer Position Allowance in PKR per month
Group Head/ General Manager/ EI 35,000
Regional Manager 25,000
DGM/ Regional Head/ Product Head 20,000
Area Managers 15,000
Branch Managers 10,000
Chief Cashiers 3,000
Tellers/Cash Officers 2,000
Asst. Manager (Call Centre) 5,000
Supervisor (Call Centre) 3,000
Officer (Call Centre) 2,000
9.10 Evening and Gazetted Holiday Allowance (Shift Allowance) for Call Centre Staff
The following Evening and Gazetted Holiday Allowance is awarded to Call Centre Staff only, through
centralized payroll:
Nature Allowance
Evening Allowance Rs. 150/ day
Gazetted Holiday and Sundays Rs. 1,000/- per day
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 24
9.11 Car Allowance/ Self Liquidating Car Loan (SLCL) in lieu of Bank Car
9.11.1. Objective
Car Allowance is paid in lieu of Bank Car Facility from Range VI onwards. This allowance
covers Car Loan installment (if any) maintenance expenses, insurance etc.
9.11.2. Eligibility
Monthly Car Allowance/ SLCL will be provided to employees in range VI & above upon joining
the Bank’s service, or on being promoted to such salary range.
9.11.3. Entitlement
Grade Entitlement:
Salary Range Car Allowance per month Equivalent Bank Car on SLCL
VI 20,000/- Cultus 1000cc
VII 30,000/- Honda City 1300cc
VIII and IX 50,000/- Honda Civic 1800cc
AM upto Range VI
BM upto Range VII 30,000/- 1,080,000/-
Team Leaders V & VI
BMs(New/ Sub/ Smart
Branch)
Team Leaders (Range IV)
20,000/- 779,000/-
*SLCL Amount will be allowed based on the prevailing Ex- Factory Price as approved by
Management.
9.11.4. Car on Bank’s Account
In addition to Car Allowance/ SLCL, Group Heads/ GMs/ Range IX Executives/ Regional
Managers of Range VIII will be provided second Car on Bank’s account based on their
functional requirement as per following:-
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 25
All permanent confirmed employees are eligible for membership of Bank Alfalah Ltd. Employee
9.13.1. Provident Fund Scheme. An employee will contribute an amount equivalent to one month’s
basic salary in a year (8.33% of monthly basic salary) towards the Provident Fund Scheme and
an equivalent amount will be contributed by the Bank.
9.13.2. PF deduction will continue to be made from monthly salary even if an employee has resigned
and is working during the notice period. Membership of PF Scheme will be automatically
cancelled on the last working day of the notice period.
9.14 Cash Award on Passing Institute of Bankers Diploma Exams
Bank Alfalah, as a matter of policy encourages its employees to appear for the IBP Diploma Exams, the
syllabus of which has recently been upgraded and expanded to include additional subjects important for
professional bankers. Towards that end, it has been decided to award cash prizes to those employees
who pass the said exams, as detailed below:
Stage of IBP Diploma 1st Attempt 2nd Attempt 3rd Attempt Onwards
I 50,000 30,000 10,000
II 75,000 50,000 15,000
III 100,000 75,000 25,000
Cash Awards received upon qualifying in IBP Diploma Exams will be refunded to the Bank if employee
resigns from the Bank with in one year of receipt of said cash award. Accordingly, at the time of payment
of cash awards, concerned employees are required to sign an undertaking to serve the Bank for a
minimum period of one year.
In case an employee resign within one year of last payment received, all payments made in respect of
above will have to be refunded to the bank by the said employee. Detailed policy guidelines are available
in HRD record. Accordingly, at the time of reimbursement of educational expenses, concerned
employees are required to sign an undertaking to serve the Bank for a minimum period of one year.
The Bank has arranged the following types of insurance for its full time staff, at its own expense. The
Bank’s Management may decide, at its discretion, to apply some or all of the benefits of any of these
policies to staff engaged on contractual basis. Various features relating to these policies are subject to
amendment from time to time. Benefits currently available are briefly introduced below:
9.16.1. Hospitalization Insurance Coverage for Employees and their dependent Parents, Spouse and
Children
All regular employees and only those contractual employees who are 60 years and above
and are on Bank’s payroll and have submitted Hospitalization Insurance Form to
insurance company are covered under hospitalization insurance arranged through Bank’s
approved Insurance Company.
All contractual employees (below 60 years of age) who are on bank’s payroll will also be
eligible for Hospitalization Insurance (for self only).
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 26
• In case of working spouse (if not covered under insurance from his/her employer), will be
eligible for coverage from the Bank.
• Working parents are not considered “dependents” and therefore are not entitled for
coverage. They will be eligible only if they are fully dependent and live with the officer.
• Unmarried / Widowed / Divorced daughters, living with parents will be allowed insurance
facility without age limit.
• Male children above 25 years of age are not covered under bank’s hospitalization policy.
Male children below 25 years but married or engaged in gainful employment are also not
covered under this policy.
9.16.3. Group Mortgage Insurance Coverage
Lives of Employees of the Bank are covered upto the outstanding balance of House Finance
liability (in the name of concerned employee or spouse) with the Bank would be taken over by
the Insurance Company and no liability will be borne by the family of the deceased (subject to
completion of certain formalities required by the insurance company).
9.16.4. Group Mortgage Insurance Coverage For Conveyance Finance (for Clerical and Non-Clerical
Staff Only)
Lives of Clerical and Non-Clerical Staff members are covered upto the outstanding
Conveyance Finance liability with the Bank which would be taken over by the Insurance
Company and no liability will be borne by the family of the deceased.
9.16.5. Life Insurance Coverage
All employees of the Bank, who are on Bank’s payroll (whether in regular or contractual
employment), upto the age of 65 years, will be covered under the Group Life Insurance
arranged through insurance company as per following details.
Category Range Sum Assured in PKR
A IX & above 5,000,000
B VII – VIII 3,000,000
C IV – VI 2,000,000
D I – III 1,500,000
E Non-officers 1,000,000
9.16.5.1. In addition to life coverage, the Bank has also obtained coverage for permanent
disability due to accident and sickness upto the age of 60 years. In case of
disability, benefit will be paid according to percentage of disability as per schedule
provided by the insurance company.
9.16.5.2. The insurance policy is subject to conditions and exclusions provided by the
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 27
All Non-clerical and Maintenance staff are provided uniform as per following details :-
Season Clothing Item Pairs of socks Pairs of shoes
Summer Two safari suits Two One
Winter One suit (jacket & trousers) with two shirts Four One
9.18 End Service Benefits
BAL employees are entitled to the following end of service benefits:
9.18.1. Provident Fund (Own + Bank) plus investment income. (As per PF Rules)
9.18.2 Gratuity payment:- (As per Gratuity Rules)
If period of service is less than 05 years, no gratuity will be payable.
If period of service is 05 years and above, gratuity will be payable equivalent to one
month’s basic salary (last drawn) for each completed year of service.
Period of any overseas posting other than with Bank Alfalah Limited will be excluded from
the total service for calculation and payment of gratuity. Further, for the period of overseas
posting with Bank Alfalah Limited any local law governing gratuity will be applicable and if
he/she is posted back in Pakistan the period of overseas posting with Bank Alfalah Limited
shall be excluded provided gratuity is paid according to the local laws of overseas posting.
Unpaid study leave or long leave without pay will not be considered for payment of Gratuity
or any other benefit.
No Gratuity is payable if services are terminated on misconduct
9.18.3 Encashment of un-availed Privilege Leave (only in case of death / termination / Voluntary
Severance Scheme)
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Bank Alfalah’s salary ranges provide a structure to which basic rates of pay is linked to various positions.
All the employees are placed in these ranges based on seniority, level of current responsibilities, market
value of these jobs and to pay and reward them based on their responsibility levels.
BAL salary ranges start with Range I (entry level position) end with Range IX [Group Head/ General
Manager level position]. These ranges reflect an individual’s position, responsibilities, size of the operation
(Branch / Dept.) and scope of assignment. Based on these considerations, various positions fall into BAL
Salary ranges as follows:
Job Positions Range Band
Group Head/ General Manager IX
Head of Division/ DGM/ Regional Manager/ Regional Heads/ Product Heads VII - VIII
Senior Managers at HO and Group Offices/ AGM VII
Area Managers/ Zonal Managers VI - VII
Branch Managers according to size of the branch V – VII
Team Leaders according to size of portfolio
Head of Department of Large Size Branch (Credit/ Trade Finance/Operations Manager
etc.)
National Sales Managers
Head of Large Department at Head Office Division
Head of Credits/Foreign Trade/Operations Dept. of Medium size Branch IV - V
Relationship Managers at SME
Dept Heads at HO with more than 5 years relevant experience
Head of Dept at Small size branch III - IV
Branch Sales Officer or Branch Sales Supervisor
Senior Officer at HO Divisions with more than 5 years of relevant experience
Secretaries of Group Heads & GM
Credit Officer or Trade Finance Officer III
CD In-Charge or Chief Cashier of Large size branch
Officers with more than 3 years of relevant experience ( Officers at Head Office, Officers of
Consumer Finance, Mortgages, SME, Rural Finance, Leasing, General Banking,
Operations, Cash, CD In-Charge, IT, Accounts, Customer Service/ Relationship Officer
etc.)
Secretary with 5 years or more relevant experience
MTO (Post Graduates or foreign qualified)
Fresh Officers – Post Graduates or 4 years BBA/BS etc II
Officers who are Graduates with less than 3 years of relevant experience (Officers at HO,
Officers of Consumer Finance, Mortgages, SME, Rural Finance, Leasing, General Banking,
Operations, Cash, CD In-Charge, IT, Accounts, Customer Service Officer etc.)
Entry level position / Fresh Graduates / Cash/Operations Officer I
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Bank Alfalah’s performance appraisal system is improved and upgraded from time to time in line with the
Bank’s requirements, as well as with industry practices. HRD keeps all units of the Bank informed of the
PA system and procedure currently in use. Units are also notified deadlines for goal setting, periodic
monitoring and final appraisals.
10.2. Objectives of Performance Appraisal
10.2.1. Improving the performance of the Bank and its staff members
10.2.2. Laying a solid foundation for relationships between staff and management
10.2.3. Clarifying performance targets for all
10.2.4. Using the process for career planning and professional development of staff
10.2.5. Review of salary, assignment and career path
10.2.6. Award of bonus(es)
10.2.7. Provide a basis for Promotion to higher salary ranges and functional responsibilities.
Detailed guidelines are issued by HRD by the end of each year regarding Performance Appraisal of all
employees for the year.
10.4.1. Review of salary and allowances, which is based on previous year’s performance, is carried
out once a year during the first quarter of every year. The Bank’s performance appraisal (PA)
system is primarily based on goal setting in the beginning of a year, monitoring by supervising
officers on bi-annual basis and final evaluation, using standardized performance appraisal
forms at the end of the year. Some weightage is also given to evaluation of enabling personal
skills and personality traits, as listed in the Appraisal Form.
10.4.2. Appraisal exercise is done only for those employees who have completed six months’ service
with the Bank on 31st December and whose appraisal forms have been received from their
respective offices within the specified time limit
10.4.3. The extent of salary increases will depend on the system and formulae adopted by the Bank’s
Management for the year in question.
10.4.4. With reference to salary levels prevalent in the Bank and in the marketplace, salaries of certain
key staff members may be adjusted during the appraisal exercise. This will be done in
consultation with concerned Branch Manager/Area Manager/Regional Manager/ Divisional
Heads/ General Managers/ Group Heads.
10.4.5. To reward high performance during the period under review, performance bonuses may be
awarded to deserving officers based on their performance rating.
10.5. Promotion to Higher Grades
10.5.1. Promotion to higher grades depends upon operational needs on the basis of current
assignment, as per Job Grade Fit, identified in Job Gradings. The other important factors are
as follows:
10.5.1.1. Bank’s overall policy of promoting certain number of people in specified salary
ranges to maintain a balance between number of employees in various ranges.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 30
10.5.1.2. Requirements emanating from operating units for staff of higher seniority to suit
their operational needs, based on their current assignment.
10.6.1. The promotion procedure revolves around the following two activities, which are to be
completed and recorded as described below.
10.6.2. Promotion Interview
Interviews for promotions to specified positions will be conducted by one or more of the
following officers of the Bank as elaborated below:
Branch Manager (BM) Area Manager (AM) Regional Manager (RM)
General Manager (GM) Group Head (GH) Panel (P)
For promotion to 1st Interview 2nd Interview 3rd Interview
Ranges II, III, IV, V BM / Dept. Head AM/ RM/ Div. Head/ GM/ GH -
Ranges VI and above BM / Dept. Head AM/ RM/ Div. Head/ GM/ GH Panel
All promotions will duly approved by GM HR, Co-Chairman Executive Committees/ CEO.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 31
11.1.1. Issuance of Power of Attorney is a matter requiring serious attention. Recommendations for issue
of Power of Attorney should be forwarded to HRD on prescribed format by branches / units, duly
recommended by concerned RM/ Divisional Head/ GM/ GH, keeping in view the risks attached
with issuance of these powers to employees with inadequate experience or skills. At times, by
judiciously reorganizing the workflow, need for additional Power of Attorney holders can be
reduced.
11.1.2. If on careful examination by a Branch Manager and review by concerned Area Office, a definite
need is identified, candidates for award of Bank’s Power of Attorney should be selected very
carefully. Normally, confirmed employees with a minimum three years’ of banking experience
should be recommended for issue of PA. For BAL Management Trainee Officers, over one year of
experience (after training) may be considered adequate.
11.1.4. Once Power of Attorney is approved by the CEO and attested by the competent court, the P.A.
document will be sent to the concerned Branch/Unit for safe custody. In case of officer’s transfer
to other branch, this document may be sent to the new place of posting. In case of
resignation/termination PA document may be sent to HRD for cancellation.
11.2.1. Once Power of Attorney is approved by CEO and attested by the competent court, HRD will
arrange circulation of Specimen Signature and serial number of the concerned officer. It would be
the responsibility of Branch Manager/Head of Unit at Head Office to keep the Specimen Signature
Booklet updated.
11.2.3. It may be noted that all Power of Attorney holders must write Authorized Signature Number
invariably wherever they sign any instrument or official correspondence.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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12.1.1. Entitlement
30 days with full pay in a calendar year, to be credited on pro rata basis to each employee’s
leave account on 1st January of each year. Maximum PL balance for any employee cannot
exceed 60 days.
12.1.2. New Joiners
PL balance of those joining during the year will be calculated on a pro rata basis.
12.1.3. Authorization
All PL should be availed after obtaining approval from the sanctioning authority.
12.1.4. Availment
The employees must avail at least 15 days’ continuous leave from the available privilege leave
balance during a calendar year. For this purpose, a leave roster for the entire staff strength of
each unit must be drawn, under the supervision of the Head of each unit, and a copy forwarded
to HRD for record. During notice period if an employee has resigned, no privilege leave will be
allowed even if the leave shows credit balance.
12.2.1. Entitlement
10 days in a calendar year, to be credited on pro rata basis to each employee’s leave account
on 1st January of each year. Outstanding balance of CL as of December 31 shall lapse as un-
availed CL cannot be carried forward to next year.
12.2.2. New Joiners
CL balance of those joining during the year will be calculated on a pro rata basis.
12.2.3. Authorization
All CL should be availed after obtaining approval from the sanctioning authority. However in
case of emergency the concerned employee must inform the sanctioning authority by phone or
fax (etc), by the morning of intended leave. In such cases, upon return, the concerned
employee should submit a leave application form giving due explanation. Disciplinary action
may be taken against employees who frequently absent themselves from duty on the pretext of
CL without even informing the sanctioning authority.
12.2.4. Availment
CL should normally be for only one day at a time. Only in cases of personal emergencies, or
bereavement in immediate family, may an employee be allowed CL up to three days at one
time.
12.3.1. Entitlement
Eight days in a calendar year, to be credited to each employee’s leave account on 1st January
of each year. Maximum SL balance for any employee cannot exceed 16 days at any point of
time.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 33
12.5.1. Entitlement
All married female employees subject to completion of four months service are entitled to
maternity leave, on full pay, of maximum 12 weeks i.e. up to six weeks leave prior to delivery
and at least six weeks after the baby is delivered.
12.5.2. Authorization
Maternity leave should be availed after submitting leave application together with medical
certificate / medical records and obtaining approval from the sanctioning authority.
12.5.3. Availment
If requested by the employee and supported by a medical certificate, maternity leave may be
combined with balance of P/L or S/L due to the staff member.
12.5.4. Sanction of Leave
Authority for sanction of leave will be vested as per following (under advise to HRD):-
Applicant Approving Authority
Branch Staff Branch Manager
Branch Manager Area Manager
Area/ Regional Office Staff Area Manager/ Regional Manager
Area Managers Regional Manager/ Group Head
Regional Managers Group Head
Head Office Staff Div.Head/ GM/ GH
Div. Head/ GM/ GH CEO
Application for Maternity Leave and Unpaid Study Leave/ Leave Without Pay must be
processed for approval through HRD.
12.5.5. Leave Record
Proper leave records should be maintained for all employees at their respective
establishments according to the prescribed format. At the end of each month the officer
maintaining leave records must go through the attendance register to counter-check that all
‘absences’ or ‘leaves’ marked against various employees are supported by leave applications
and other documents, as required.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 35
Stipulations of these rules relate to official travel on the Bank’s business and apply to the Bank’s
employees only. Expenses relating to accompanying family members will not be admissible except on
permanent transfers.
13.1.1. Objectives of official travel
Before official travel is contemplated and authorization obtained, the employee initiating
travel plans, should identify clear and specific objectives that the visit is expected to achieve.
Employees contemplating official travel, and senior officers authorizing it, should ensure that
expected benefits from planned travel outweigh the costs related to such travel. In case of
doubt, a thorough evaluation of travel plans may be called for.
13.1.2. Authorization for official travel
Authorization for official travel and related expenses may be granted (on ‘Travel
Authorization Form’) by the following authorizing officers :-
For Approving Authority
Divisional Head/ GM/ GH CEO
All employees working in their respective Divisional Head/ GM/ GH
Branches and Area Offices
Employees working in their Divisions / Divisional Head/ GM/ GH
Departments
All International and Inter-city travel by air for all salary ranges will be approved by
CEO/ Co-Chairman Executive Committees.
Whenever an “Authorizing Officer” (other than CEO or Co-Chairman Executive Committees)
wishes to arrange a meeting for which more than three participants need to undertake travel,
prior approval from CEO will be required.
Prior to undertaking travel, concerned officers must obtain written approval from Authorizing
Officers on “Travel Authorization Form” and forward a copy of the same to the office(s)
responsible for purchase of travel tickets and arranging hotel accommodation.
For International Travel or Training Courses outside the country, specific approval would be
required from CEO/ Co-Chairman Executive Committees.
13.1.3. Exceptions and deviations
Strict adherence to these guidelines should be ensured by Authorizing Officers. In extra-
ordinary circumstances, exceptions may be allowed after obtaining approval from GM HRD.
13.1.4. Senior Officers traveling together
As a precautionary measure, senior officers of the Bank should not travel together in groups
of more than three people. This applies to all means of transport, whether by air, road or rail.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 36
13.3.1.
13.6.1. An employee who retires from the service of the Bank will be reimbursed admissible one-way
traveling costs for self and family members plus cost of luggage transfer for his/her journey
from last place of posting to his/her permanent place of residence in Pakistan as recorded in
his/her personal file at HRD.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 37
13.7.1. Tickets
Air tickets (or railway or coach tickets, as applicable) for the staff member, spouse and
dependent children.
13.7.2. Insurance value of personal effects
The maximum value of an officer’s personal effects on which the Bank will pay the premium
shall be as under :-
Range Amount in PKR
VII & above 2,000,000
IV – VI 1,500,000
I – III 1,000,000
Non-officers 500,000
The insurance of personal effects will be arranged by Establishment & Administration
Division through approved insurance companies.
13.7.3. Transportation personal effects
Range Container Size
VII & above 40 ft.
Other officers 20 ft.
13.7.4. Relocation expense
To meet extra-ordinary expenses caused by a permanent inter-city transfer, the Bank will pay
50% of monthly basic salary to an employee under transfer, with a minimum payment of
Rs.5,000/- for non-officers & Rs. 10,000/- for officers (whichever is higher). If the transfer is
affected at the request of officer, no relocation allowance will be payable.
In case of overseas posting, one month’s basic salary fixed in local currency of place of
posting will be paid at the place of posting in Overseas Country.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 38
14.1.1. The Bank provides financing facilities to its regular employees (not contractual employees)
under the following headings :
14.1.1.1. Housing finance
14.1.1.2. Conveyance finance
14.1.1.3. Furniture finance
14.1.1.4. Personal finance
14.1.1.5. Self Liquidating Car Finance (Regular and Contractual both)
General information and terms and conditions pertaining to these facilities and applicable to all
such facilities are given below.
14.2. General Principles
14.2.1. Staff finance facilities are to be allowed by the Bank on a case to case basis and cannot be
claimed by employees as a matter of right.
14.2.2. The aggregate amount of monthly repayment(s) of all outstanding finance(s) availed by a staff
member should not exceed 50% of gross monthly salary.
R = Recommend
A = Approve
A* = For HO Staff approving authority will be GM/ DGM – HRD
14.4. Housing Finance
Housing finance applications received from eligible employees would be reviewed on a case to case basis
within the guidelines contained in the text below. All house finance applications received will be considered
subject to availability of funds upto the extent of 1% of total deposit of the Bank as per the Bank’s balance
sheet at the end of previous quarter. HRD is to keep a tab on the fund availability situation.
14.4.1. Eligibility Criteria
For new employees without any previous banking or other professional experience: Three
years-uninterrupted services with Bank Alfalah Ltd.
For experienced staff members: Total five years, including one year with Bank Alfalah. Only full
time regular employment will be taken into account (internship, article ship or part time job will
not be considered as previous experience).
This facility will be available to staff members for purchase or construction of residential
accommodation for their personal use.
The Bank’s (CEO) retains his discretion to make exceptions to laid down policy and criteria, to
suit the requirements of the Bank under the following circumstances i.e.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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14.4.1.1. Where an incumbent was entitled for housing loan at his/her immediate previous
organization but did not avail this facility. In this case if the loan is to be allowed, it
may be sanctioned after confirmation of applicant’s services.
14.4.1.2. Where an incumbent has already availed housing loan from the previous
organization and wishes to avail this facility.
14.4.1.3. Any other exceptions necessitated by extra-ordinary circumstances.
14.4.2. Repeat Loan
In principle, housing finance facility will be available to eligible staff only once during the entire
service with the Bank. However, repeat house finance facility may be considered after seven
years of the availment of the first finance for the purpose of acquiring better or alternative
accommodation due to significant change in individual circumstances. The repeat loan facility
will be for the purchase of a better property only and not for repair, renovation or extension of
existing property. If any enhancement(s) was availed by a staff member the seven year period
will be calculated from date of last enhancement or if loan was taken over from previous
employers then from the date of sanction of the loan in previous organization.
The repeat finance facility may be allowed as per the revised entitlement less current
outstanding amount.
14.4.3. Finance Entitlement
Officers:-
100 Basic Salaries, subject to the following amount whichever is less :-
Range Amount in million
I 3.000
II 3.500
III 4.000
IV 5.000
V 6.000
VI 7.500
VII 9.000
VIII 10.000
IX 15.000
Non-Officers:-
Clerical 1.000
Non-clerical 0.750
14.4.4. Markup - Officers :-
Loan amount Markup per annum
Upto 2.000 M 3%
2.000 M – 3.000 M 4%
3.000 M – 10.000 M 5%
10.000 M – 13.000 M 6%
13.000 M – 15.000 M 7%
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 40
14.4.5.2. In case recovery period is less than 20 years and loan installments exceed 50%
of gross salary, amount of loan may be reduced. If an employee wishes to avail
full loan amount, he/she will have to undertake to repay outstanding balance in
lump sum upon his/her leaving the Bank.
14.4.5.3. Recovery of the installments shall commence three months after disbursement of
House finance in case of purchase of an already built house/flat, and one-year
after the disbursement of the first draw down of the finance, in case the house is
to be constructed.
14.4.5.4. Installments shall be recovered from the monthly salary of the staff. The staff will
ensure regular deduction of monthly installments from his/her salary from the due
date as provided above.
14.4.5.5. In cases where the number of remaining months of service up to staff’s
retirement age of 60 fall short of the maximum repayment period (240 months),
the amount of the monthly installment will be increased to ensure complete
recovery of the outstanding amount with mark-up up to retirement. This will be
subject to the principle of maximum deduction level of 50% of gross salary as
explained above. If the above mentioned conditions cannot be fulfilled, or if it is
observed that the staff will not be able to repay the outstanding amount upon
his/her retirement, the Bank shall have the discretion to reduce the amount
sanctioned to the concerned staff member.
14.4.5.6. A case may arise where a staff member, who has drawn one or more trenches of
staff housing finance, resigns from the service of the Bank, or his/her services are
dispensed with before complete recovery of the advance. In such a case, the
total balance outstanding against him/her, together with mark-up in full, shall
become immediately due and recovered in lump sum forthwith.
14.4.5.7. The Management of the Bank at its discretion may decide to give the concerned
staff member a reasonable time period for repayment of the finance. The Bank
may start charging commercial markup rate on such advances after a grace
period as follows :-
Three months period if the concerned staff switches over to another job
Six months if the concerned staff remains out of regular employment
14.4.5.8. CEO of the Bank may grant exceptions to these rules to suit the Bank’s need.
14.5. Conveyance Finance
14.5.1. Eligibility
Minimum confirmed service of one year with Bank Alfalah Ltd.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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14.6.1. Eligibility
Minimum confirmed service of one year with Bank Alfalah Ltd.
14.6.2. Entitlement
Three months Gross Salary subject to the following maximum limits :-
Officers For personal needs Rs. 50,000/= or 50% of entitlement
For educational needs only Rs. 50,000/= or 50% of entitlement
Total Rs. 100,000/=
Non- For personal needs Rs. 25,000/= or 50% of entitlement
Officers For educational needs only Rs. 25,000/= or 50% of entitlement
Total Rs. 50,000/=
14.6.3. Markup
5% p.a.
14.6.4. Repayment
Rapid 18 equal monthly installments
Normal 36 equal monthly installments
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 42
14.7.1. Eligibility
This facility is allowed to those confirmed Officers in Salary Range IV & above who have
completed minimum two year’s service with Bank Alfalah Limited.
14.7.2. Entitlement
14.7.4. Markup
9% on reducing balance
14.7.6. Security
The loan is not the clean facility. The furniture items would be hypothecated. A letter of
hypothecation is to be obtained.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 43
Description Range VI Officers of Range VII & Branch Range VIII Officers
Managers and Area Managers Area Managers of Range VII
of any range Second Car for Range IX
Type of Vehicle (or equivalent) Cultus 1000 C.C City 1300 C.C Civic 1800 C.C
Markup 9% 9% 9%
**SLCL Amount will be allowed based on the prevailing Ex- Factory Price as approved by Management.
The bank will provide monthly car allowance through payroll as per the entitlement of the officer
concerned. The monthly car allowance is to facilitate repayment of loan installment including Mark-Up
and cover all car expenses such as insurance cost, repairs & maintenance, registration / road tax or any
other expenses related to car.
The car would thus be owned by the staff member concerned, but it would be registered jointly in the
name of the Bank also, to secure the Car Loan.
On leaving the service of the Bank, the staff member would be required to repay the outstanding car
loan liability and the Bank would relinquish its joint ownership of the car. Moreover, on completion of 5
(Five) years service from loan disbursement date, i.e. repayment of the car loan, the Bank would
relinquish its joint ownership of the car.
Branch Managers even below Range VI would be entitled for self liquidating car loan Honda City 1300 or
equivalent, plus applicable allowance. ( BMs (New/Sub/ Smart
Area Manager of Range VII & above will be entitled for self liquidating car loan, for the purchase of
Honda Civic 1800cc (or equivalent), plus applicable allowance.
Area Managers below Range VII will be entitled for self liquidating car loan, for the purchase of Honda
City 1300cc (or equivalent), plus applicable allowance.
New joiners will be entitled this facility immediately after joining the Bank.
Provision of the Policy
The officer will be allowed to utilize self liquidating car loan facility for the purchase of a new car or a
second hand car, commensurate with his/ her entitlement. Incase of second hand car, the loan amount
will be restricted to purchase price based on quotations and Fair Market Value. The car’s model should
not be more than 5 years old.
Officer can always upgrade the vehicle by contributing his/ her money in the purchase price of new car.
However, the loan will be allowed up to the extent of his / her entitlement only.
If an employee chooses to purchase a vehicle less than the loan amount available as per entitlement,
the available loan amount will decrease according to the vehicle being purchased. However, monthly car
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 44
The loan will be disbursed subject to completion of loan documentation formalities which will be advised
separately by HRD. The car will be under joint registration till the loan is fully adjusted.
The employee may top up the loan facility (subject to change of vehicle) after a minimum period of 36
months. Change of security will however be allowed with the prior permission of HRD, if officer intend to
change car due to frequent trouble/ accident or any other valid reason etc. On completion 5 years and
subject to adjustment of car loan, a fresh loan can be availed by the eligible employee.
In case of promotion of the employee, fresh loan will be allowed as per new entitlement, after repayment
of existing loan in full and subject to change of car.
The Bank will arrange/ pay annual premium for car insurance coverage with the consent of employee,
which will be deducted from the monthly salary of concerned employee.
The employee will be responsible for maintenance, road tax and other levies / taxes as imposed by the
Government from time to time.
A monthly car allowance will be given in case eligible officer decides not to avail the facility subject to
condition that the officer maintains a new car or second hand car as per entitlement [Documentary proof
of maintenance of car should be submitted to the Bank]. The payment of car allowance would be from
date of joining at the Bank for new employees. For existing employees, it will commence from the date of
surrender of bank car/ availment of car loan, as the case may be.
At no point in time, officers will be eligible to have two car loans. Those who have availed staff
conveyance finance facility will be required to adjust the outstanding loan, prior to the availment of self
liquidating car loan.
BAL Staff members are eligible to hold Alfalah Credit Card on a concessional rate of mark-up @ 18% per
annum, on outstanding balance. The rate of markup is subject to the change by the Management.
14.10. Recovery of Loans
In addition to regular loan installment, Bank Alfalah reserves the right to set-off any overdue staff loans and
credit cards or any dues of the bank appearing on staff name from staff members’ bonus/ arrears or
retirement benefit amount.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 45
15.1.1. Bank Alfalah believes in promoting open, direct and honest communication among all units
and individuals of the Bank. Towards this end, a number of initiatives have been launched, as
described below. Efforts will continue to open up new channels of communication as and
when feasible. All employees are encouraged to make use of these initiatives and channels to
keep themselves informed of what is going on in the Bank, as well as to enhance their
professional skills and knowledge, aimed at furthering their careers.
15.1.2. Branches and units are to assist and encourage Bank’s employees in using internal
communication facilities. Overall performance of branches/units is greatly enhanced by
engendering a culture of caring and sharing and opening channels of internal communication.
It is suggested that branch management committees in all branches take special measures to
encourage internal communication within the unit and with other units of the Bank.
15.2. Bank’s Web-site
The Bank’s website has a link to the Alfalah Intranet, intended to serve as the internal store-house for all
commonly used information like Internal Circulars, SBP circulars, Employee Service Rules, Alfalah
Newsletter etc. All this information will be organized and updated by concerned Head Office
Divisions/Departments. All employees are encouraged to visit the Intranet Site frequently to keep
themselves abreast of day to day activities of the Bank’s various functions.
15.3. E-Mail Facility
In the interest of speed and efficiency, employees should start using e-mail instead of courier / telephone,
wherever feasible.
While using e-mail facility, e-mail guidelines issued by the I.T. Division must be adhered to.
BAL Newsletter is an electronic magazine issued by HRD, covering news from all around the Bank
during the previous week. All units must ensure that staff members have access to the newsletter, either
in electronic or in paper format. All employees are encouraged to contribute note-worthy events at their
respective offices through their mentors or managers.
15.5. Monthly Branch / Unit Meetings
All Branches and Units of the Bank should hold monthly meetings involving all staff during the first week of
each month. Large branches / units may hold these meetings broken department wise. Management of
branches and units should arrange to draw agendas of these meetings in advance and get minutes
prepared for each meeting.
Objectives of these meetings are to :
15.6.1. Encourage mutual interaction and team work
15.6.2. Focus on areas of work that need improvement, like customer service, process flow, expense
control, working conditions etc.
15.6.3. Encourage evolution of a positive culture within the branch / unit.
15.6. Employee Portal
BAL’s Employee Portal is the gateway to the latest information about the Bank and a way of bringing
employees closer to members of the BAL family. The portal has been created to bridge the communication gap
between HR and the employees and to facilitate at workplace. Whether staff wants to share their views on a
topic or access the latest information about the Bank, with the employee portal it’s just a click away.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 46
Employees shall faithfully and punctually account to the Bank or its authorized officials for all moneys,
drafts, securities, account books, registers, papers, vouchers, writings, goods and chattels or other
property, which they may receive as employees of the Bank on behalf or on account of the Bank or of
any member of the Bank.
During the course of normal business, instances occur where cases of fraud/ forgery / misappropriation /
Embezzlement/ Negligence/ Unauthorized absence/ loose control etc. with or without malafide intention
are reported. Therefore, in order to safeguard’s bank’s interest, it becomes necessary to initiate/ process
disciplinary action against involved/ delinquent employee(s) of the Bank.
Human Resources Division will arrange timely processing of disciplinary action case and conducting of
domestic inquiries into the charges levelled against those staff members of any of the offences listed
below under the heading of “Grounds for Disciplinary Action”.
Head of HR (i.e. GM Human Resources) will authorize initiation of disciplinary action below Range VIII. All
Show Cause/Enquiry notices/suspension/termination/dismissal letters and all other related
correspondence or incidental documents will be signed by Head of HR or Deputy General Managers,
HRD or any other officer officiating in their absence.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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For Range VIII and above, CEO will authorize initiation of disciplinary action and formation of Enquiry
Committee under his Chairmanship. However, Show Cause/Enquiry notices/punishment letters will be
issued and signed by the officials as mentioned above.
This committee is empowered to take final decision in cases where disciplinary action is called for against
an employee of the Bank below salary range VIII. The Committee will consist of the following members:
Quorum in a meeting will complete if four members are present, one of whom must always be the
Chairman. In the absence of Chairman, Co-Chairman will preside over the meeting. However, in the
absence of Chairman and Co-chairman, any one from the members nominated by the Chairman/Co-
Chairman will officiate as Chairman of the DAC.
Deputy General Managers HRD (for meetings at Karachi & Lahore will serve as Secretaries of the
Committee. In the absence of Secretary, person nominated by Chairman will officiate as Secretary of
DAC.
Decisions may be taken by consensus or if any member has a view different from other member(s), he
should express that in writing. In case of any member record a dissenting decision, majority’s view would
prevail.
If any member of the disciplinary committee is a party in the complaint or as proceeding progresses, this
becomes clear that he is likely to be an aggrieved party or if a case pertains to any Dept/ Area/ Division
headed by member of Disciplinary Action Committee, he should not attend disciplinary committee meeting
and should abstain himself from taking part in decision making process.
• Cases for disciplinary action from all the branches, Area Offices, Regional Office, HO
Departments/ Divisions shall be referred to HRD as soon as any incident takes place. However,
cases of fraud or attempted fraud should be referred to Fraud and Investigation Unit of Audit &
Inspection Division immediately.
• The Division shall decide as to whether the accused employee/s need to be suspended from
service and removed from the place of duty and shall issue instructions to this effect with the
permission of GM HR or any officer officiating him in his absence. However, incase of fraud,
forgery, misappropriation, embezzlement, theft, where integrity issue is involved, in order to
strengthen the Bank’s case where all documentary and circumstantial evidences are available, it
is mandatory to suspend the delinquent/ involved staff immediately by his/her Manager.
• Considering the actual facts of the case, a show cause notice under proper acknowledgement
may be served within 30 days of the date of misconduct or the date of misconduct comes to the
knowledge of the Management.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 48
• Show cause notice should preferably be served to the concerned staff member personally if he/
she is attending the office, otherwise; it should be sent through registered post AD/ Courier at
his/ her last provided address available in Bank’s records.
• Subject to unsatisfactory reply, domestic inquiry will be conducted. HRD will appoint the inquiry
officer/ Chairman Inquiry Committee.
• The inquiry officer/ Chairman Inquiry Committee should not be below the rank and status from
accused/ defendant. The inquiry officer/ Chairman Inquiry Committee and the authority
empowered to issue letter of charge and punishment, should be different persons.
• The inquiry officer should have no personal bias against the delinquent employee, nor should be
personally connected with the incident.
• The domestic inquiry preferably conducted at the place where the incident took place.
• The department requesting HRD for initiating the disciplinary action shall nominate the staff of
the Bank as prosecutor who shall present and plead the Bank’s case before the inquiry officer/
Committee by producing documentary evidences and witnesses (if any) involved in the case.
• The Inquiry Officer/ Committee shall conduct impartial proceedings and allow both sides to
record their statements, to produce documentary evidences and witnesses (if any) in favour of
their respective cases. Both parties shall also be allowed to cross examine each other and also
witnesses. The whole proceedings shall be recorded in writing and got signed by both the
parties i.e. prosecutor and defendant along with Inquiry Officer/ Committee.
• If the employee/ defendant fails to report for the inquiry at the appointment time, date and
venue, the Inquiry Officer should first satisfy himself as to the proof of the service of the notice
of inquiry on the employee.
• After the conclusion of the inquiry proceedings, the Inquiry Officer/ Committee is required to
submit their findings as to whether or not the charges levelled against the defendant are proved
by the evidences recorded at the inquiry.
• The findings should recorded giving reasons in brief for the decision on each item of the charge,
stating why he/she agrees or disagrees with the accused employee’s contention on each of the
charges.
• The proceedings of the inquiry along with report should then be reviewed by HRD and
recommend decision to be taken to the Disciplinary Committee, if the accused was found guilty.
The final decision of the Disciplinary Action Committee in writing should be communicated to the
concerned employee by HRD. In case, if he/she is not present or refuses to accept the order, it should be
sent to him/ her by Registered A.D. post and courier on his/ her address, as provided by him/ her in the
service record. The order should be communicated as expeditiously as possible.
The competent authority, in its sole discretion and without limitation, may impose on him/her one or more
of the following penalties:
16.9.1. Reprimand
16.9.2. Postponement or stoppage of increment/ annual increase or promotion
16.9.3. Degradation to a lower stage of pay in his/ her grade or to a lower grade
16.9.4. Compulsory retirement from the service (other then workmen).
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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16.9.5. Removal from service/ Termination, which does not disqualify for future employment or calls
upon an employee to resign from service (other then workmen).
16.9.6. Dismissal which will involve permanent disqualification for future employment in the Bank.
16.9.7. Fine to the extent of 3% of wages for a period of one year in accordance with procedure
under the payment of wages Act, 1976, only in case of workmen (employed to do manual or
clerical job)
16.10. Submission of Appeal
16.10.1. If aggrieved with the order, an employee can submit appeal or application for review to
appellate Authority i.e. Chief Executive Officer/President, with in 30 days from the receipt of the
punishment order.
16.10.2. The appellate authority shall have powers to pass any order within 30 days from the date of
receipt of the appeal, as he/she may consider fit. The order of the authority should be
communicated in writing to the applicant within 7 days.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 50
17.1.1. A confirmed employee may resign from the Bank’s service upon giving one month’s/ three
moths’ prior written notice to the Bank as per terms of their employment, failing which he/she
will be liable to pay one month’s gross salary/ three months gross salary in lieu of notice
period respectively. Management may waive notice salary to suit bank’s requirement.
However, in this situation, salary will only be paid upto the last working day and not till the
expiry of notice period. During this period, employee will not be eligible to avail leave.
17.1.2. The Bank’s management may, at its discretion, re-employ a person on terms as agreed
between the management and the person so re-employed, if not terminated/ resigned on
disciplinary grounds.
17.1.3. During probationary period an employee can resign at any time without notice and in the
event of such resignation the employee will be entitled only to the remuneration at agreed rate
of salary for the time actually employed.
17.2. Termination
17.3.1. All employees of Bank Alfalah Ltd. are liable to retire from the Bank’s services on attaining the
age of 60 years.
17.3.2. The Bank’s management may, at its discretion, re-employ an employee due for retirement on
contractual basis for a defined period.
17.3.3. The services of a person, who is thus employed, may be terminated by serving one month’s/
three months prior notice in writing or one month’s/ three months gross salary as per terms of
the employment, in lieu thereof.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 51
Succession Planning is the process of systematically identifying all key positions within Bank Alfalah
(especially those which are likely to fall vacant or to open up in the near future due to promotion,
resignation or retirement). The next stages in the process are to select and then to prepare candidates
from within the Bank of these positions.
18.2. Summary Benefits
The primary benefit of succession planning is that a sequence of personnel actions is initiated so that one
or more candidates are identified for each key position in advance of actual need. This prior identification
permits opportunities for mentoring and developmental activities to improve their readiness to succeed to
specific positions. The benefits of succession planning are;
• BAL would grow its own future managers rather than recruiting outside the organization.
These managers will be fully conversant with the organizational culture prevailing at the Bank.
• The learning curve for future managers to prepare for meeting challenges of higher
responsibility will shorten.
• Commitment and loyalty among officers aspiring for higher positions will increase. Morale and
motivation will also be enhanced, while staff turnover will go down.
18.3. Key Elements of the Succession Planning Policy
BAL Succession plan to achieve its goals, the following key elements are to be incorporated in its design:
BAL Succession Plan is to focus on three tiers of management personnel in all units of the Bank.
Succession plans for senior management levels in Tiers A (Senior Management) and Tier B (Managers
of Branches/ Units) will be overseen by HRD. Succession plans for Tier C positions (Departmental Heads
at Branches & Section Heads at HO/ Product Units) will be drawn and managed by concerned
management at Tiers A and B, having received guidance and training towards this end from HRD.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 52
A Talent Pool of bright and young employees, having post graduate degrees from reputable institutions
and two years’ experience with BAL, will be provided training and development, and will be promoted to
positions of higher responsibility on a fast track basis.
HRD and TDC Management, in consultation with Senior Management of the Bank, will draw Training &
Development plans for all officers nominated as successors, as well as those placed in the Talent Pool.
HR Committee will monitor the progress of Training & Development Centres in providing focused training
to both the groups: Nominated Successors and Officers in the Talent Pool.
18.7. Steps towards Implementation
The following step by step plan is suggested for the implementation BAL Succession Planning Program:
18.7.1. HRD to institute a system of identifying gaps, getting successors nominated for Tier A and Tier
B positions and to prepare a quarterly progress report to be presented in HRMC meetings
18.7.2. The HR Management Committee will review progress of succession planning program during its
quarterly meetings. The committee will have the authority and responsibility to make decisions
regarding ratification/ nomination of BAL staff as successors, as well as nomination to the talent
pool. It will also have the authority to place staff members nominated as successors, as well as
those in a talent pool, in managerial positions.
18.7.3. A Talent Pool is to be established consisting of potential candidates for managerial positions.
Staff placed in Talent Pool should also be available for assignment for vacant successor
positions with in their existing Branches/ Units/ Areas or in other units throughout the network.
18.7.4. Training needs are to be identified, training programs developed (or identified externally) and
conducted for officers nominated as successors or placed in the Talent Pool.
18.7.5. HRD is to periodically measure the success of the succession planning program and process. A
review and audit process should identify supply and demand, and verify what is working and
what is not. It should also track career paths of officers nominated as successors, as well as
those in the Talent Pool.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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Date: January 2009 Revision No.: 0 Issue No.: 1 Page 53
Bank Alfalah strives to create and maintain a work environment in which staff members are treated with
dignity, decency, respect and fairness. Employees of the Bank should be able to work and learn in a safe,
yet stimulating atmosphere. The accomplishment of this goal is an essential element of Bank Alfalah’s
corporate culture. The environment of the Bank should be characterized by mutual trust and goodwill; as
well as the absence of unfair treatment, discrimination, intimidation, oppression or harassment.
19.2.1. Introduction
Misunderstanding or grievances can arise in any organization. Most incidents that give rise to
misunderstanding or grievances, resolve themselves naturally and no formal compliant is
required. However, should an employee genuinely feel that he/ she has been subjected to
discrimination, maltreatment, harassment, intimidation, or treated unfairly in the matter of
increments and promotions, the employee should follow the procedure set out below for
bringing his/ her compliant to the attention of the Bank’s Management.
19.2.2. False Accusations
It may be noted that by all concerned that making false accusations or maliciously attempting
to malign other employee(s) of the Bank would be an abuse of the policy and may result in
appropriate disciplinary action against the complainant.
19.2.3. Treatment of Complainant
An employee electing to utilize the complain resolution procedure will be treated courteously,
and confidentiality will be maintained as far as possible. No employee shall be subjected to
any harassment or hardship for making a bona fide complaint.
19.3. Grievances Committee
The following Executives of the Bank are members of the Grievances Committee:
GM HR & QA will act as the coordinator. Complaints addressed to Grievances Committee shall be
submitted through GM HR & QA.
The Chief Executive Officer of the Bank can appoint any other Executive of the Bank as a member of the
Grievances Committee and/ or replace any member with another Executive.
Any three members shall constitute quorum for a meeting and the decision of the committee may be taken
by consensus or incase of any member/s record a dissenting decision, majority’s view would prevail.
19.4. Complaint Procedure
The following procedure for making a complaint shall be followed:
19.4.1. Written Complaint Essential:
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.
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No formal action will be taken on a complaint unless it is in writing and signed, containing
sufficient details and grounds for complaint. The complain should be made with in 15 days from
the date of occurrence of the incident to one of the following offices:
• For employees at the Bank’s branches, complaint should be addressed and
submitted to the Branch Manager/ Chief Manager
• For employees at Area Office/ Regional Office, to the Area/ Regional Manager
• For employees at Head Office Divisions/ Group Office, to the respective Divisional
Head/ GM/ GH
19.4.2. Complaints against Branch Managers/ AMs/ Divisional Heads/ RMs/ GMs/ GHs, should be
made through GM HR & QA.
19.4.3. Complaints against a Member of Grievances Committee should be made directly to the CEO.
19.4.4. Concerned offices should escalate the written complaints to next level i.e. Grievance Committee
within 15 working days of the receipt of the complaints. In case of absence of any responsible
officer, officiating in-charge should escalate the matter within 15 working days of the receipt of
complaints.
19.4.5. Impartial Investigation:
Upon receiving a written complaint, the concerned Branch Manager/ Chief Manager/ Divisional
Heads/ RMs/ GMs/ GHs to whom the complaint has been made (“Complaint Receiver”) along
with the senior most deputy shall conduct an impartial investigation of the complaint. A copy of
complaint will be provided to the employee(s) against whom the complaint has been made (the
respondent) for submitting written reply/ explanation, a copy of which will be provided to the
complainant.
19.4.6. Detailed Report to Grievances Committee
If it is determined that the complaint is genuine and violation of this policy has occurred, the
Complaint Receiver will forward a copy of his report along with documents to the Grievances
Committee for its final decision.
19.4.7. Representation to the Grievances Committee
If the complaint receiver does not conclude the investigation with in the stipulated time, or the
complainant strongly feels that the findings have not addressed his/ her grievances
satisfactorily, the complainant may make a representation to the Grievances Committee through
GM HR & QA.
19.4.8. Grievances Committee Responds within 15 Days
The Grievances Committee will initiate an independent investigation and within 15 days respond
to the complainant. If the need arises, the Committee may extend the dead line by further period
of 21 days, duly informing the complainant within 15 days of receipt of the complaint. The
Committee members may dispose of complaints either by meeting in person, or on a circulation
basis.
19.4.9. Investigation of Complaints
The Grievances Committee is empowered to assign the responsibility of investigating against
complaints received by the Committee to DGM HRD at Karachi or Lahore, or to any staff
member, or a group of staff members of Bank Alfalah Limited. The staff member(s) assigned the
task of investigating will report their findings to the Committee within seven days for a decision.
All decisions of the Grievances Committee shall be final and binding.
19.5. Redressal & Prevention Process
19.5.1. Disciplinary Action
If it is determined that violation of this policy has occurred, the Grievances Committee will
recommend that appropriate disciplinary action (as per Bank’s policy) be taken against the guilty
party or parties.
19.5.2. Preventive Action
If the investigation is inconclusive or it is determined that there has been no harassment or
discrimination in violation of this Policy, but some potentially problematic conduct is revealed,
preventive action may be suggested by the Grievances Committee.
This document provides guidance and is exclusively for use by the staff members of Bank Alfalah Limited. Any act of divulgence
shall be viewed very seriously and shall warrant disciplinary / penal action.