Final Requirement for Work

Immersion

S.Y. 2019-
2020

Submitted by:

Mary Sunshine V. Gorobat

Submitted to:

Ms. Leyba Rebanio

March 2020

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1.1 Company Logo

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Table of Contents:

1. Table of
Contents………………………………………………………………….3
2. Dedication/Acknowledgement………………………………………………..5
3. Pre –
Immersion…………………………………………………………………….5
3.1 Expected
Behavior…………………………………………………………....6
3.1.1 Work Ethics (define, describe, share experience)
………………6
3.1.2 Safety in Work
Place………………………………………………….6
3.1.3 Confidentiality in the Work
Place…………………………………..6
3.1.4 Appreciating the Importance of Credentials by:
……………….7
3.1.4.1.1Barangay Clearance …………………………………….7
3.1.4.1.2Police Clearance………………………………………….8
3.1.4.1.3Mayor’s
Clearance………………………………………..8
3.1.4.1.4Medical Certificate……………………………………….8
3.1.4.1.5Job Interview Skills…………………………………………
9
4. During
Immersion…………………………………………………………………..9
4.1 The Work
Place…………………………………………………………………9

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 4.1.1 Immersion Company History
Profile………………………………..9
4.1.2 Mission/Vision…………………………………………………………..
.9
4.1.3 Company Organizational
Chart………………………………….10
4.2 Activity
Report……………………………………………………………….11
4.2.1 Attendance Sheet…………………………………………………..11
4.2.2 List of task
checklist………………………………………………….12
4.2.3 Weekly Accomplishment Report…………………………………
13
4.2.4 Work Immersion Highlights…………………………………………
17
4.3 Reflection………………………………………………………………
……..17
4.3.1 Problems
Encountered……………………………………………..17
4.3.2 Suggestions and
Recommendation…………………………….17
4.3.3 Reflection of Entire Experience……………………………………
18
4.4 Documentation……………………………………………………...
………19
5. Post Immersion (Pertinent Documents)
……………………………………...20
5.1 Updated Resume…………………………………………………...
……….21
5.2 Barangay
Clearance…………………………………………………..…..23

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5.3 Police
Clearance………………………………………………………...….24
5.4 Medical
Certificate……………………………………………………...….25
5.5 Mayor’s
Clearance…………………………………………………………27
5.6 Work Immersion
Evaluation………………………………………………..28

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Dedication/Acknowledgement

First and foremost, it would be an honor to dedicate this compilation

with the help of several individuals who willingly give assistance in the
preparation and completion of this portfolio.

This project gave us an opportunity to develop our skills to do this

compilation and for her valuable support in our Work Immersion which is
very useful in days come.

Pre – Immersion

Our work immersion will be started in October and it gives me a feeling

of personal accomplishment. Before the work immersion started, I attended
seminar in our school regardingwork immersion. They tackled about the do’s
and don’ts, especially, the requirements that we must complete in order for
us to participate to work immersion.

In order to start working in Teleperformance, I have to pass the

interview. I already prepared for that. Even though I’m not fluent in speaking
English, I tried my best to pass the interview. I can say that my interview
isn’t that good, but I passed. I was happy back then, and I happily
participated with them.

A. Expected Behavior

Work Ethics

When I finally start my work immersion I expected that our trainers

and the employees there are professional, low tempered, and approachable
because they are call center knowing that they must be low tempered, calm,
and kind to their client to gain their trust to buy their product. I also expect

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that their company is focusing on gaining profit and creating opportunities
for everyone.

Safety in Work Place

Before I started the Work Immersion, I visualize the structure of our

workplace. If it is safe, clean, comfortable and the ambiance is good. It is
essential because this would be the workplace of the employees. I expect
that we will work in the office so that; I didn’t worry about our workplace,
because I know this company would never allow their employees to get
harm.

Confidentiality in the Work Place

Confidentiality is the protection of personal information. One of the most

important confidentiality elements is that they help build and build trust. It
potentially allows information between the client and the worker, and
recognizes that the personal life of a client and all the issues and problems
they have belong to them. If a good company knows how to keep their
employers and business partners information confidential this notifies other
company that would be willing to work with them.

B. Appreciating the importance of credentials by:

Writing a Resume

It is important to make or write a proficient resume if you are planning

to apply for a job. It is more than just a document this because details your

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history, experience, and qualifications so a potential employer could quickly
and easily see how your individual experiences will lead to the performance
of their company. This document is the employer’s first impression of you
and if you capture the employer’s attention for even a few seconds, then
they are really interested in what it has to offer and having a chance at
winning the job with the right resume.

Filling out application forms

In filling out an application form is essential because you are giving

your personal information. Application forms typically contain a paragraph
explaining that mistakes or false information reported on the application
form may result in application rejection or employment termination.

Visiting the concerned offices where the ff. could be secured:

Barangay Clearance

The Barangay Clearance is a legal document and important because

this is a basis if you are totally their resident of the municipality. By this
document, they will know you by having a good moral character and duly
registered member of your Barangay. They will give you this document when
you inform them the purpose of your request.

Police Clearance

The official document published by state or public agency following the

background check by the local authorities is the police clearance. Police
clearance is used for the evaluation and identifying any criminal records

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applicants may have. This includes arrests, convictions, lawsuits and criminal
proceedings an applicant might posses.

Mayor’s Clearance

This was one of the most difficult forms to get, because you need to
process for other legal requirements before providing it. The Mayor’s
Clearance is a legal document issued to individuals residing in the
municipality for local employment. It is important to know if you are recently
living in the municipality and to know your records as well. The mayor’s
clearance is for individuals who need a legal purpose.

Medical Certificate

It is important to secure always your healthy lifestyle, the medical

certificate is important especially if you are applying for a job. They required
this to check if you are healthy and no seen defects to your health. Since this
is a recommended clinic from Lakewood there are tons of Lakewoodians
there as well as other future employees. There were tons of people in line so
you need to make sure that you are well hydrated because you will send out
you urine and feces. This will notify them if you are fit to work.

Job Interview Skills

Teleperformance conducted a mock interview inside our school

campus to determine who will suit their company’s interest. They tested out
our communication skills and how fluent we could speak in English or How
determined you are to be one of their employees.

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 During Work Immersion

A. The Work Place

Immersion Company History Profile

Teleperformance was founded way back June 1978 in Paris. It was

founded by Daniel Julien. In 1986 teleperformance established its first
international subsidiaries in Belgium and Italy. Two years later,
Teleperformance launched subsidiaries in other European markets; Spain,
Belgium, Sweden, and United Kingdom.

Mission Statement

At Teleperformance, we deliver an outstanding customer experience, at

every single opportunity, as a result of our commitment, passion and
dedication to excellence. In so doing, we create opportunities and values for
employees, clients, customers, communities and shareholders. In order to
get a Police Clearance it took me almost 2 hours, because there are a lot of
people need to get this because this is the one of the most important
requirements when you are applying for the job.

Vision Statement

We believe in a simple solution to achieve our goals: happy employees

make happy customers, which, in turn makes happy clients and happy
shareholders.

Company Organizational Chart

Michelle Carbonel
Director
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ARM 5 Supervisor Manager 3

Jerik Estrella
 Vendor Canafranca
Management Creatives Mindanao

Renz Ronnie Supervisor

Danica Jessa Supervisor TBH
Doromal Bernardo Paul Abing Davao & Bacolod
Specialist, Cebu & CDO
Supervisor,
Vendor Creatives
Management
Angelo Alfafara John Julian
Recruitment Patricmonio
Sourcing Recruiment
Kryztle Mae Fabro Associate Sourcing
Recruitment Sourcing Associate
Associate
K-12 Luzon Main POC

B. Activity Report
Daily Time Record

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 List of Task Checklist

Name of Students Mary Sunshine V. Grade and Section 12 – Axlewood A

Gorobat
Lakewood School of
School Alabang, Inc. Immersion Site Teleperformance
Accountancy,
Track Academic Strand/Specializati Business, and
on Management
Duration of Work 80 Hours
Immersion

WORK IMMERSION LIST OF TASKS/ACTIVITIES

TIME ACTUAL
COMPETENCIES TASKS/ACTIVITIES REMARKS
ALLOTMENT SCHEDULE

1. Actively participate Actively participating

in every activities in every activities
organized by the organized by the
mentors. mentors.

2. Participate in oral Participating in oral

discussion about BPO. discussion about

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 BPO.

3. Communicate with Communicating with

other departments, other departments,
colleagues, trainers, colleagues, trainers,
clients and staff. clients and staff.

4. Demonstrate Demonstrating
proficiency in filling out proficiency in filling
of forms. out of forms.

5. Enhance the job Enhance the job

interview skills. interview skills.

Weekly Accomplishment Report

(Day 1)

This is our first day on our immersion, on Teleperformance Alphaland.

Where, Ms. Grace and Ms. Kryztle evaluate us on everything, or what we will
going through. Both of them divide us on two groups, where we have a lot of
activities regarding on BPO, and Teleperformance. We do a lot of things, that
we also learned from it. We enjoy the wholeday and happily. We know
everyone, and we interact with eachother. And also know their names and
attitudes.

(Day 2)

This is the second day on our Immersion, Thursday. This is the day that
we tackled about BPO, what BPO stands for and what BPO means. This is
where we have an recitation, and also an activities about also in BPO. Today
our assigned outfit is according to our strand, i am ABM so we wore red shirt.
We reviewed about our lesson previously about BPO, traits of American and
Filipinos. For an activity, we had a debate and split for a two groups.

(Day 3)

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 We wore anything green, and i wore green shirt and pants. Today, we
learned about the call flow and we recited one by one and all of us had
mistakes but I think we all did just good. All of us repreat the callflow, for us
to remember it. There was a time, that we repeat because some of words
forgot.

(Day 4)

They asked to wear a dress for girls, because Ms. Grace and Ms.
Kryztle assigned it for the girl to wear. There was a mini fashion show, and
we take a lot of pictures. Our lecture for today is about the history of the
Teleperformance. After that we watched IT Chapter 2 and we were asked to
make a reaction paper of it.

(Day 5)

Today we have no assigned outfit and we only have to wear our

uniforms. The interview is upcoming, so we started on practicing for the exit
interview. Today we have learned on how to show empathy on our
customers. They taught what is the good characteristics of an customer
service.

(Day 6)

Ms. Grace discussed about the 100 Tips on How to learn English. Then
also we have to practice on answering job interview questions and out of the
box question. There’s a dry run of interview and we called us one by one.

(Day 7)

For this exciting day we and our mentor Ms. Kryztle and Ms. Grace,
they help us to answer some possible questions that may be ask for the final
interview. Ms. Grace told us what are the things we need to remember to
impress the interviewer just like look at the forehead of the interviewer if you
feel something different or nervous, smile and be confidence all the time.

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(Day 8)

Today is the last day of practicing before the final interview. So again
and again we review about it, and we had a review about the very first
lesson up to the last one. Lesson about meaning the BPO, categories of BPO,
front and back office of BPO, the history of the Teleperformance, types of
callers, how to show empathy to the customers.

(Day 9)

Today is our final interview and I wore a white polo and skirts.
Everyone was so nervous when we have to go down to the 3rd floor where the
interview will be conducted. Names were being called and I’m the third one.
Until it was my turn, at first u was really nervous but when the interviewer
throws her questions. My score was 13 and 15, i need to catch up more
points to pass the 1st one interview.

(Day 10)

This is the last day of our Immersion, Nov 04,2019. Where Ericka, Mori
and I arrived at exavtly 8 in the morning. On our room, everybody was
preparing for the interview. Because ICT strand will be the one to interview
on the 3rd floor. After the interview, Ms. Grace and I wait on the foodcourt. All
of them got high scores, but still they need earn more points. After that we
take selfies, because this is the last day of our immersion. And i know that i
will cherish all these memories, I’ve learned a lot that help me in my future
and how to apply it on my self.

Work Immersion Highlights

In 10 days of working with them. The best day is the last 3 days of our
work immersion because we finally came in the company of Teleperfomance
in Makati. Before we go there, all of us were waiting at starmall alabang

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because we wanted to go there together. It’s cool because the workplace are
very confidential and we need to observed our behavior for the reputation of
our school and the teleperformance as well. I loved their company not only
because of the free coffee but also because of the ambiance of their
canteen, workplace, and the building itself.

C. Reflection

Problems Encountered

Based on my observation, the problems that I noticed about their

company is the elevator, it makes you feel dizzy so that some of employee
are using stairs instead of elevator.

Suggestions and Recommendations

I suggest that they must change the elevator just like to the elevator of
LRT. Even you use it up and down many times you won’t feel dizziness, you’ll
feel nothing. Imagine if they change the elevator it would be a huge
contribution for their employees and all of their employees would be thankful
because finally, they won’t be tired physically and mentally.

Reflection of Entire Experience

In my entire experienced in Teleperformance. One of my dreams is to

work in a company or to be part of the company, so that’s I was happy back
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then when I finally work there. In Teleperformance, I experience a lot of
things like being dependent. It was fearful after all because I’m not familiar
to the places and it was my first time to go alone without the guide of my
parent. By commuting, I learned to be independent and how difficult it is, but
it was helpful for me after all. I improve myself and the more I learned
something about Business, it is a motivation for me to choose a Business
course and entire to the business world.

We may encounter different challenges in our life through our health,

financial, and in education. But when started I working in Teleperformance, I
regard a lot of opportunities and careers they offer to everyone. You will feel
like you are part of their family and having a one goal to achieve. It was my
best experience to work in this kind of company and if I will give a chance or
opportunity to work in this company, I will grab this opportunity because I
know they help me not only in my financial problem but also to know them
more and to prove mysel

D. Documentation

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 This was our first day in Work Immersion. In this picture, we are all
happy because we will have another lesson that we will should learn.

As the time passed by, everyone interact with one another, this is my
squad on our Immersion.

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Updated Resume

Mary Sunshine V. Gorobat

466 Cupang, Muntinlupa City.

09278855512

Marysunshinevinalon@gmail.com

Objective

To work in a challenging surrounding that demands all my skills and

efforts to explore, for myself to become accustomed in different fields..

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Educational background

Senior High School 2018 – Present Lakewood School of Alabang

Junior High School 2014 – 2018 Muntinlupa Business

Highschool Main

Elementary 2008 – 2014 Cupang Elementary

School

Personal Information

Age : 18 Sex : Female

Date of Birth : April 25, 2001 Civil Status :

Single

Place of Birth : Alabang, Muntinlupa City Religion: Roman

Catholic

Citizenship : Filipino

Work Experience

Teleperformance (Work Immersion) Oct 01 – Nov 04,

2019
2258, China Roces Ave., Makati City

References:

Jonna Mae Sahagun

Business Ethics Teacher
09368047559

Kryztle Mae Fabro

Recruitment Sourcing Associate
09773874354

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I hereby certify that the above information is true and correct to the best of
my knowledge and belief.

_____________________________

Applicant’s Signature

Barangay Clearance

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Police Clearance

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Medical Certificate

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Mayor’s Clearance

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Work Immersion Evaluation

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