Republic of the Philippines

Department of Education
Region III
Division of Bulacan

Grade 11 School Carlos F. Gonzales High School Grade Level 11

DAILY LESSON LOG Teacher Ceclia Melinda S. Batungbakal Learning Area Front Office Services
Teaching Dates and Time June 4-8, 2018 Quarter 1st

I. OBJECTIVES MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

A. Content Standards Receiving and processing reservations

B. Performance Standards Independently receives and processes reservations

2.1. record complete customer details accurately against his/her booking in a manner that ensures correct interpretation by others who may access the
C. Learning Competencies / reservation details
Objectives Write the LC code for 2.2. check customer profile or history, if available, and use the information to enhance customer service
each TLE_HEFS9-
12RR-Ib-2

1. The lodging industry 2. Front office operations 3. detailed information of the estaablishement must include (general desciption, room types, room rates, hotel
II. CONTENT facilities, hotel policies, others )

III. LEARNING
RESOURCES

A. References

1. Teacher’s Guide
pages
 2. Learner’s Materials
pages

3. Textbook pages

4. Additional Materials
from Learning Resource (LR)
portal

B. Other Learning
Phoenix pp.3-7 Phoenix pp. 3-7
Resources

IV. PROCEDURES

A. Reviewing previous What is the first thing that comes

The teacher asks learners about
lesson or presenting the new ORIENTATION PRETEST into your mind when you hear the
lodging industry.
lesson word front office?

The teacher asks learners aside

Who among of you have
B. Establishing a purpose from bed types, what other
experienced to check in to the
for the lesson hotel.
important things that a front office
personnel must know.

C. Presenting examples/
The teacher presents definition of The teacher presents different room
instances of the lodging industry. types.
new lesson

The teacher also discusses the most

D. Discussing new The teacher discusses the room
important details that should be
concepts and practicing new verified to meet the needs of the
types.,single room, twin room,
skills #1 double room, suite room.
guests.
 E. Discussing new The teacher also discusses the
The teacher presents different types
concepts and practicing of bed.
room categories and room
new skills #2 locations.

F. Developing mastery
(Leads to Formative Assessment The students assemble the puzzle. Recitation
3)

G. Finding practical
applications of concepts and Role Playing
skills in daily living

It is important for a reservation

H. Making generalizations
and abstractions about the
lesson
officer to know the important
Hotel industries still prove itself to
be the solid growth in the country.
details of the hotel because it
reduce the complain from the
guest.

I. Evaluating learning

J. Additional activities for

application or
remediation

V. REMARKS

VI. REFLECTION

A. No.of learners who earned

80% on the formative assessment
 B. No.of learners who require
additional activities for remediation.

C. Did the remedial lessons

work? No.of learners who
have caught up with the lesson.

D. No.of learners who continue

to require remediation

E. Which of my teaching
strategiesworked well?Why
did these work?

F. What difficulties did I

encounter which my principal or
supervisor can help me solve?

G. What innovation or localized

materials did I use/discover which I
wish to share with other teachers?

Prepared By:

CECILIA MELINDA S. BATUNGBAKAL

Teacher 1

Noted By:

ZENAIDA S. QUIZON
Principal IV
1.1. determine for and advise customer of the availability of the reservation 1.2. offer alternatives, including waitlis
ernatives, including waitlist options, if requested booking is not available 1.3. respond to inquiries regarding rates and other product featur
s and other product features according to established procedures