Demonstration Guide

Cisco dCloud

Collaboration 12.7 v1 – Transform Work

with Collaboration

Last Updated: 30-JANUARY-2020

About This Demonstration

This guide for the preconfigured demonstration includes:

About This Demonstration

Requirements

About This Solution

Topology

Session Users

Get Started

Session Save

Scenario 1: Business Communications with Cisco Collaboration

Conclusion

What’s Next?

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Demonstration Guide
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Requirements
The table below outlines the requirements for this preconfigured demonstration.

Requirements
Required Optional
Laptop A second laptop

A mobile device, such as Apple iPhone/iPad or Android Router, registered and configured for Cisco dCloud
smart phone
Cisco Unified IP Phones 88xx

Cisco DX70/80 or SX/MX Room System Devices

About This Solution

Combine communications into a single solution to help your employees, customers, and partners communicate quickly and
easily. Cisco Unified Communications connects teams and information, and helps enable comprehensive collaborative
experiences.
• Connect co-workers, partners, vendors, and customers with the information and expertise they need

• Access and share video on the desktop, on mobile devices, and on demand, as easily as making a phone call

• Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
• Integrate collaboration and communications into applications and business processes

For additional information about Cisco Voice and Unified Communications, visit http://www.cisco.com/go/uc

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Topology
This content includes preconfigured users and components to illustrate the scripted scenarios and features of the solution.
Most components are fully configurable with predefined administrative user accounts. You can see the IP address and user
account credentials to use to access a component by clicking the component icon in the Topology menu of your active session
and in the scenario steps that require their use.

dCloud Topology

Equipment Details

Application Version URL Username Password

Microsoft Active 2012 R2 198.18.133.1 DCLOUD administrator C1sco12345

Directory Server
Microsoft Exchange 2012 R2 with Exchange 2016 198.18.135.52 DCLOUD administrator C1sco12345
Server
Cisco TelePresence 15.10 https://tms1.dcloud.cisco.com administrator C1sco12345
Management Suite
Cisco TelePresence 5.10 198.18.133.158 DCLOUD\administrator C1sco12345
Management Suite
Extension for Microsoft
Exchange
Cisco Expressway – C X12.5.6 https://vcsc.dcloud.cisco.com admin dCloud123!

Cisco Expressway – E X12.5.6 https://vcse.dcloud.cisco.com admin dCloud123!

Cisco Expressway – X12.5.6 https://exp-cc.dcloud.cisco.com/ admin dCloud123!

Connector
Cisco Unified IM and 12.5.1.10000-22 https://cup1.dcloud.cisco.com administrator dCloud123!
Presence Server

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Demonstration Guide
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Cisco Unified 12.5.1.10000-22 https://cucm1.dcloud.cisco.com administrator dCloud123!

Communications
Manager
Cisco Emergency 12.5.1.19000-38 https://cer1.dcloud.cisco.com administrator dCloud123!
Responder
PostgreSQL Message CentOS 7.1.1503 198.18.134.29 Root dCloud123!
Archiving Server
Cisco Meeting Server 2.8 https://198.18.134.175:445 admin dCloud123!

Cisco Unified Attendant 12.0.63955 N/A (Installed locally on Wkst1) N/A N/A
Console Standard
Cisco Unified Attendant 12.0.5.4175 https://cuaca1.dcloud.cisco.com ADMIN dCloud123!
Console Advanced
Cisco Prime 12.1 https://cpa1.dcloud.cisco.com globaladmin dCloud123!
Collaboration Assurance
Cisco Prime 12.6.62742 https://pcp.dcloud.cisco.com globaladmin dCloud123!
Collaboration
Provisioning
Cisco Unity Connection 12.5.1.11900-57 https://cuc1.dcloud.cisco.com administrator dCloud123!
Server
Cisco WebEx Meetings 4.0.1.2147.D-AE https://meetingsadmin.dcloud.cisco.com amckenzie@dcloud.cisco.com dCloud12345!
Server
UnifiedFX Migration FX 7.0.1.1339 http://198.18.1.39:8181/AutomationFX/ administrator dCloud123!
Server #/app/parameters
Imagicle Winter 2020.1.1 http://198.18.135.54/fw/frame/login.asp admin dCloud123!

IR Prognosis 11.7 https://prognosis.dcloud.cisco.com/Prog dcloud/administrator C1sco12345

nosis/Login?ReturnUrl=%2fPrognosis%2f-
Citrix Xen Desktop 7.13 http://xendesktop.dcloud.cisco.com/citri DCLOUD\<username> dCloud12345!
x/storeweb/
Unicon – eLux Scout 6.5.2.403 198.18.133.140 dcloud\administrator C1sco12345
Server
VMware ESXi (on 6.0.0 198.18.1.36 DCLOUD\amckenzie dCloud12345!
Workstation 1)
Tiger Prism Server 2017.3.001.6098 https://tiger (from Workstation 1) DCLOUD\administrator C1sco12345

Open Filer Server ESA 2.99.1 198.18.135.39 openfiler dCloud123!

Cisco Meeting Manager 2.8.0.97 198.18.135.56 or administrator C1sco12345

https://cmm.dcloud.cisco.com
Bucher + Suter Connects 4.0 N/A (Installed locally on Wkst1) N/A N/A
for Salesforce
Workstation 1 Windows 10 Pro 198.18.1.36 DCLOUD\amckenzie dCloud12345!

Workstation 2 Windows 10 Pro 198.18.1.37 DCLOUD\aperez dCloud12345!

Workstation 3 Windows 10 Pro 198.18.1.38 DCLOUD\mcheng dCloud12345!

CSR Workstation Windows 10 Pro 198.18.1.39 DCLOUD\chegarty OR dCloud12345!

DCLOUD\wwhitman
Workstation 5 Windows 10 Pro 198.18.1.35 dcloud\kmelby dCloud12345!

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Demonstration Guide
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Session Users
The table below contains details on preconfigured users available for your session.

User Details
Self-
Provisioning ID
User Name User ID Password ROLE Endpoint Devices / Phone
Extension
Adam amckenzie dCloud12345! Engineer Cisco DX 70/80 or 88xx IP Phone 6016
McKenzie Workstation 1 with Cisco Jabber for Windows

Anita Perez aperez dCloud12345! Software Workstation 2 with Cisco Jabber for Windows 6017
Developer Cisco Webex Teams device (mobile / room
system)

Monica Cheng mcheng dCloud12345! System Workstation 3 with Cisco Jabber for Windows 6020
Administrator Optional: MRA DX 70/80 device or 88xx IP Phone

Walt Whitman wwhitman dCloud12345! IT Analyst CSR Workstation with Cisco Jabber for Windows 1083
Apple iPhone or Android Smartphone

Jim Li jli dCloud12345! Special Projects Jabber Softphone for Virtual Desktop Interface 6019
Engineer (JDVI)

Charles Holland cholland@(collabedge- OR dCloud12345! MRA Device: iOS or Android device 6018
cb)XXX.dc-YY.com *

Kelli Melby kmelby@dcloud.cisco.com dCloud12345! IOT Engineer Cisco Jabber or Cisco Webex Teams 6026
kmelby@cbXXX.dc-YY.com * dCloud123!
* To determine your session’s user email addresses, reference the DNS Addresses section in your Session Details. See below.

DNS Addresses

IMPORTANT: Each session has a unique domain. The image that follows is only an example. Do not use the information in the
image below for your session.

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Get Started

BEFORE PRESENTING

Cisco dCloud strongly recommends that you perform the tasks in this document with an active session before presenting in
front of a live audience. This will allow you to become familiar with the structure of the document and content.
It may be necessary to schedule a new session after following this guide in order to reset the environment to its original
configuration.

PREPARATION IS KEY TO A SUCCESSFUL PRESENTATION

Follow the steps to schedule a session of the content and configure your presentation environment.

1. Initiate your dCloud session. [Show Me How]

NOTE: It may take up to 60 minutes for your session to become active.

2. For best performance, connect to the workstation with Cisco AnyConnect VPN [Show Me How] and the local RDP client on
your laptop. [Show Me How]
• Workstation 1: 198.18.1.36, Username: dcloud\amckenzie, Password: dCloud12345!

o Cisco Jabber should auto-login on the demonstration workstations. If it does not, double-click the Cisco
Jabber icon on the desktop to log in.

o Minimize the Webex Meeting app.

• Workstation 2: 198.18.1.37, Username: dcloud\aperez, Password: dCloud12345!

o Cisco Jabber should auto-login on the demonstration workstations. If it does not, double-click the Cisco
Jabber icon on the desktop to log in.

o Close the Webex Productivity tools application window. It will run in the background.

o Minimize the Webex Meeting app.

• CSR Workstation: 198.18.1.39, Username: dcloud\wwhitman, Password: dCloud12345!

o Double-click the Cisco Jabber icon on the desktop to log in.

o Minimize the Webex Meeting app.

NOTE: You can also connect to the workstation using the browser-based Cisco dCloud Remote Desktop client [Show Me How].
The browser-based dCloud Remote Desktop client works best for accessing an active session with minimal interaction.
However, many users experience connection and performance issues with this method. It is recommended to use the Cisco
AnyConnect VPN and local RDP client detailed above.

3. Check that the Collaboration Edge capabilities are properly provisioned in your session.

• On Workstation 1, open an IE browser tab and go to Collaboration Admin Links > Cisco Expressway – C. Log in as
Username: admin and Password: dCloud123! Accept any security message you may be shown.
• Navigate Configuration > Zones > Zones tab and confirm that the two Traversal client zones configuration details show
SIP status is Active. DefaultZone should show SIP status as On.

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NOTE: If any of these zones do not have an Active SIP Status, the session is corrupted and you will not be able to proceed.
Please End the current session and start up a new one. This does happen occasionally due to automation errors.

Zone Status

4. Optional: Provision your MRA (Mobile and Remote Access) Endpoint. This demonstration device is connecting to the
conference calls from a Home Office or any other remote working or in mobility location. This role is assigned to Charles
Holland and his possible devices are a Cisco TelePresence DX70/DX80, a Cisco IP Phone 8845/8865, or a mobility device
with Cisco Jabber installed (see next step). [Show Me How]

5. Optional: Provision Jabber for iPhone/iPad [Show Me How] or Jabber for Android [Show Me How] as the mobile device for
Charles Holland (MRA user).

• Log in to Cisco Jabber as cholland@(collabedge- OR cb)XXX.dc-YY.com with password: dCloud12345! Be sure to check
your dCloud session’s Resources tab for the correct MRA credentials.

• Open Jabber and tap the icon for Charles at the upper left.

• Tap Settings > Call Option and then enable Auto Mute.

• Note this demonstration supports ICE Passthrough for Media Optimization . [Show Me How]

6. Optional: Provision the phones in this demonstration using the Self-Provisioning feature in Cisco Unified Communications
Manager [Show Me How] or using the QR Activation Code [Show Me How]. Use the extensions listed in User Details table
above for phone provisioning.

NOTE: Adam McKenzie can use any of the Cisco Devices in Table 1 with Extension 6016.

7. Optional: Discover Room Systems in TMS. Cisco has physical meeting rooms located in various geographical locations
reserved for customer facing presentations. If you would like to run this demonstration as if you are presenting in one of
these locations below, you can assign your endpoint to the room itself, as if it were a meeting room phone. This is a virtual
instance of a physical meeting room to use for your session and will allow you to show the One Button to Push (OBTP)
feature. Simply plug your device into a Cisco dCloud router and follow the Self-Provisioning steps listed above, using the
appropriate Self-Provisioning ID listed in the following table. [Show Me How]

Preconfigured Meeting Room Phones

Self-
Data Centers Room Location Device Name / User Name Phone Number Provisioning
ID
AMERICAS New York – George Washington Bridge USANYC +19725556051 6051
AMERICAS RTP - Little House on Prairie USARTP +19725556052 6052
AMERICAS SJC - Johnnie Walker USASJC +19725556053 6053
AMERICAS Toronto – NIPISSING CANTOR +19725556054 6054

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AMERICAS Vancouver – Hornby CANVAN +19725556055 6055

EMEAR London – Piccadilly UKLON +19725556056 6056
EMEAR Berlin – Brandenburger GERBER +19725556057 6057
EMEAR Dublin – Galway IREDUB +19725556058 6058
EMEAR Stockholm – Berzelius SWESKM +19725556059 6059
EMEAR Madrid – Mulhacen SPAMAD +19725556060 6060
APJC Singapore - Outram Park SINORP +19725556061 6061
APJC Beijing - Great Wall CHIBJG +19725556062 6062
APJC Shanghai - Gui Zhi Xiang CHISHG +19725556063 6063
APJC Tokyo Rhode Island JAPTOK +19725556064 6064

8. Optional: Add a custom user to your session. To perform this, refer to the Prime Collab Provisioning and Demo as Yourself
demonstration guide found in the Resources section of your session.

Session Save

IMPORTANT: In previous versions of this demo, you could save a custom session for later use; however, Session Save is not
available in this demo version due to a dependency on a dynamically assigned CollabEdge domain.

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Scenario 1: Business Communications with Cisco Collaboration

Scenario Value Proposition: In this scenario, Adam gets an email from one of ABC Company’s customers, Joe Smith. There is a
problem with his order that just arrived. Cisco Collaboration helps the team to stay connected and share information efficiently,
even when they are in separate locations. They are able to find a resolution for the customer by getting contributions from
every functional area of their team.

Steps
Step Dialog Demonstration Steps

1. Cisco Jabber and Microsoft Outlook On Workstation 1 (as Adam McKenzie):

Integration
• Open Outlook from the task bar.
Hi, my name is Adam McKenzie. I am a
• Read the email from the Customer Joe Smith with the
Systems Administrator for ABC Company. I
subject Issues with Recent Shipment. You can find the
got an email from a customer Joe Smith,
email in Inbox > DEMO.
who is having a problem with a parts
shipment he received from our company • At the top of the email, check Monica’s status by hovering
yesterday. over her name (Offline). Check Anita’s status (Available).

I see that Charles Holland, Anita Perez, and

Monica Cheng are copied on the email. I
specifically need information from Anita and
Monica before I can respond to the
customer. • Hover over Anita’s name and click the Chat icon [ ]
from the pop up. A new Chat window opens. Start a
Anita is online, but Monica appears offline. I
conversation with Anita.
will begin by sending an IM to Anita.
On Workstation 2 (as Anita Perez):
Adam: Hi Anita, did you see the email from
Joe? • In Jabber, respond to Adam’s message and complete the
conversation. (If the Webex Meeting app is open, you can
Anita: Yes, I saw the message. I believe that
close or minimize the app and continue.)
Monica has the information we need to
proceed. On Workstation 1 (as Adam McKenzie):

Adam: Monica is showing as offline right • Go to Jabber and find the contact for Monica. Right click
now. Let’s wait until she comes online and and choose Alert when available.
then we can have a discussion about the
issue.

I set a notification in Jabber to alert me

when Monica comes online. This allows me
to continue with my daily work without
checking back.

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Step Dialog Demonstration Steps

• Observe the white bell icon [ ] next to Monica’s name.

2. Cisco Jabber Multiline On Workstation 1 (as Adam McKenzie):

As Adam McKenzie: • At the bottom left in Jabber, below Adam’s name there is
a green number “1” (one). It means Adam’s Jabber client
Being a Systems Admin, I sometimes need to
has multiple lines configured and he is using the first line
use multiple lines for calling. This helps me
for outbound calls.
to organize my contacts based on priority
and then I choose an appropriate line to
make the call. I can have a total of 8 lines
configured with the Jabber multiline • Drop down the small arrow to the right and see the
feature. number of lines and their DNs. You can click any line and
The new lines work just like the primary line choose that line as the active line and make a call from
and have all the same calling features. They that DN.
can also receive Voicemails if the extension
is added to the user on Unity Connection
and will be listed as any other voicemail on
your primary line.

NOTE: You cannot distinguish the line on • We are using 6016 as the primary extension, 6616 as the
which the VM is left. secondary extension, and 6716 as the third extension.

• Adam keeps Line 1 as his business number (6016 or

I have a follow up question for Anita, so I
+19725556016) separate from the others, which he uses
dial her extension from my primary line,
to make calls to vendors or outside contacts (6616 or
6016. While I am speaking with her, I see an
6716).
incoming call on the 6616 line. This is the
line I use to speak with third party suppliers, • Call Anita at 6017 from Adam’s primary line 6016.
so I know that is a lower priority call right • While on the call, place a call from Walt Whitman (CSR
now. I continue speaking with Anita and let Workstation) to extension 6616. DO NOT answer the call
the other call go to voicemail. I can call the but observe the line ringing. Leave a voicemail.
supplier back once I am finished.

VALUE PROPOSITION:
Jabber Multi-line allows me to organize my
contacts based on priority and only give out
the extension to certain groups, such as
internal or external customers.

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Step Dialog Demonstration Steps

NOTE: You need a physical device for Walt Whitman to leave a

voicemail. You cannot leave a voicemail from CSR
Workstation.

• Click Recents [ ] and see that each call is color coded

(with the line color) to identify which line the call came
from.

• Once you are done, hang up. If needed, switch back to the
Primary line (6016) to continue the rest of the
demonstration.

3. Optional: Cisco Jabber Auto-Mute on On Workstation 1 (as Adam McKenzie):

Mobile Devices
• Be sure you are logged in to Charles Holland’s mobile
As Adam McKenzie: device as an MRA user.
I need to give a status update to my • From Cisco Jabber, place a call to Charles Holland at
manager Charles Holland on the status of extension 6018.
Joe Smith’s issue. He was on the original
On Charles Holland’s Mobile Device:
email, but I am not ready to respond to that
message yet. I will place a short call to him • Answer the call on Charles’ iPhone/iPad or Android
instead. device. Notice the line is muted by default. You can
unmute to speak and then go back off mute right from
As Charles Holland:
your screen. You do not need to go to Call Options again.
I see a call coming in from Adam McKenzie. I
Hang up the call once this feature is demonstrated.
am in a busy train station, but I have Auto-
Mute enabled on my iPhone, so when I
answer using Cisco Jabber, he won’t be able
to hear all of the background noise. I can
unmute myself to speak, then go back on
mute. This provides a much better calling
experience for anyone calling my mobile
device.

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Step Dialog Demonstration Steps

4. Persistent Chat On Workstation 1 (as Adam McKenzie):

As Adam McKenzie:
• Open Cisco Jabber and click the Rooms [ ] icon on
I think it would be a good idea to create a the left side. Click My Rooms > All Rooms.
Persistent chat room and include all the
• Click New room to create a new chat room.
related people that could help resolve the
issue that Joe has reported.
So, I create a Persistent chat room to get all
the people together to address the issue. It
also helps to keep all messages, docs, • Enter Joe Smith issue as the room Name and Description
contacts, links, and phone numbers in place
so we can find them quickly when required. • Click the radio button to make this room Restricted.

I can see on the right who has joined the
room and is active and we quickly begin
adding information. I start the chat with the
text from the email, including his order
number.
• Click Password. Check the Password protect this chat
room box, enter dCloud12345!, then click Save.
• Click Create, then click Add Now at the pop up.

All of the messages, links, contacts, and files

will be stored forever or until the Admin of
that chat room (me) decides delete the
group.

In Persistent chat you don’t have to be on a

call to start sharing your screen. You can
share your screen while chatting. It is very
useful for places where you cannot have • Search for and add Anita, Monica, Walt, and Charles to
access to phone/audio or in noisy areas. the room, then click Save.

NOTE: Charles is on iPhone/iPad/Android and would not see

this persistent chat group as it is not yet supported on mobile
devices. He will see this when logged into a workstation.

• Adam posts a description about this room and the issue

reported by Joe, including the Order Number and Date
from the email.

• Go to Workstations 2 (Anita) and CSR (Walt) and click

Enter at the notification, enter the password
dCloud12345! and click OK.

• Exchange a few messages from Adam, Anita, and Walt.

Share FAX-Sample.pdf from the CSR Workstation Desktop.
This can be from any of the Workstations.

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Step Dialog Demonstration Steps

• Click the three dots at the top right of Adam’s Cisco

Jabber client.

• Click the Share Screen icon.

• Click Accept on the other Workstations to see Adam’s

screen.

• Click the Stop Sharing at the top of Adam’s screen.

5. Single Number Reach Control in the Cisco On Workstation 2 (as Anita Perez):
Jabber Client
• In Cisco Jabber, click the Menu gear icon and select
As Anita Perez: Settings.

I need to step away from my desk for few

minutes to go pick up a package. I can set up
Single Number Reach (SNR) right here in my
Cisco Jabber client, no need to log in to the
self-care portal. I enter my mobile phone
number in the settings and I can still be
available while away.

I have a few different numbers to choose

from, so it is convenient to be able to add
them all up front, then choose the particular
numbers to dial when I set it at the desk. For
example, when I’m working from home I
include my home number, but when I am • On the left side, towards the bottom, click Self Care
out running an errand, I do not enable my Portal and click Open Self Care. (If you receive a security
home number. warning, click Advanced and click Accept the Risk and
Continue.)

• Log in as aperez@dcloud.cisco.com with password:

VALUE PROPOSITION:
dCloud12345!
Moving control of the Single Number Reach
function allows users to enable and disable • Click to add an Additional Phone and then enter your
configured numbers directly from their Cisco mobile phone number. Be sure to use the format +1 +
Jabber client. This saves times versus having Area Code + Phone number.
to log into the Self Care portal each time.

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Step Dialog
6. Create a Presence Server Outage
This step simulates an IM & Presence server
outage in the demonstration environment.
We should ideally shut the CUP server down
to test this scenario but to save time (20
minutes to shut down and power on again),
we are emulating the outage by just
stopping one service.
NOTE: A few features might work for the
logged in users. Ideally they should not
when the CUP server is completely down,
but we are more concerned about testing
the Offline Login feature for the users who
log in during the outage.
© 2020 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Demonstration Steps
• Check the boxes for Enable Single Number Reach and
Move to Mobile. You can also click Advanced Call Timing
to shorten them for easier forwarding. Click Save.
• Repeat this process to add an Additional Phone if you
have more numbers available. Minimize the browser.
• Click the Phone icon [ ] at the bottom left corner of
the Jabber client and click one of the Single Number
Reach numbers. Clicking will add or remove a check mark
next to the enabled numbers.
On Workstation 1 (as Adam McKenzie):
• Open Firefox and from the homepage, browse to
Collaboration Admin Links > Cisco Unified
Communications Manager IM/Presence. (If you receive a
warning message, click Advanced and click Accept.)
• Log in as amckenzie@dcloud.cisco.com with password
dCloud12345!
• Drop down the Navigation menu at top right corner and
choose Cisco Unified IM and Presence Serviceability,
then click Go.
• Click Tools > Control Center Network Services.
• Choose cup1.dcloud.cisco.com—CUCM IM and Presence
from the server drop-down menu and click Go.
• Scroll down to the IM and Presence Services section, click
the radio button for Cisco Client Profile Agent and then
click Stop all the way at the bottom of the page.
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Step Dialog Demonstration Steps

• Click OK.

• Make sure the Cisco Client Profile Agent service is

stopped in the list before you go to next step.

7. Offline Login On Workstation 3 (as Monica Cheng):

As Monica Cheng: • RDP to Workstation 3 at 198.18.1.38 and log in as mcheng
with password dCloud12345!
I had an appointment this morning and am
just getting to my desk. Looking at my • Open Microsoft Outlook from the task bar and read the
Outlook messages, I see there was an issue email from Joe Smith.
with Joe Smith’s order.
• Double-click the Cisco Jabber icon on the desktop to log
I am trying to reach Adam or Anita, but see in. Observe that the soft phone (bottom left corner) is
that I can’t even get a Presence status for available [ ].
them. The Presence server must be down
since their status is not showing. • Also, notice that the Rooms icon (persistent chat
rooms) does not appear on the left side under chat when
Maybe I can ping them on Cisco Jabber, so I
the CUP server is down.
bring up that application. It logs in just fine,
but I notice that I still cannot see a Presence • Enter Anita’s extension 6017 on Jabber and click the Call
status for my contacts. In the old version of icon. Since she has SNR turned on, it will call Anita’s
Jabber, when there was an outage I couldn’t mobile phone.
log in at all. This new feature is called
Offline Login and the Jabber client caches
my credentials with the Cisco UCM server to
keep functionality active.
Now even though I can’t see Presence status
or IM, I can still use the Phone and
Voicemail services. I see that phone service
is active at the bottom left of the client.
• Answer the call on Anita’s mobile phone, discuss the
I will call Anita to check in and get the latest
issues briefly, and then hang up call.
news, since I don’t see any team chat rooms
active.

Anita answers the call on her mobile and

updates Monica about the email from Joe,
how the issue is escalated, and a chat group
was created. Monica responds that she

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Step Dialog
cannot see the Persistent chat group yet as
the CUP server is down.
VALUE PROPOSITION:
Offline Login lets users continue to be
productive, even when there is a limited
network outage.
8. Restore Presence Server Services
As Adam McKenzie:
Once the CUP services come back online,
Adam gets the notification that Monica is
now online. He will give her a few minutes
and then send her a message about the
issue Joe Smith reported.
VALUE PROPOSITION:
The Alert when Available feature tells Adam
when Monica comes online and is available
to chat. He doesn’t need to continually
check back to see if her Presence status has
changed.
9. As Monica Cheng:
I notice Presence information is now active,
the CUP server must be working again.
And here is the Persistent Chat group invite
that Anita told me about as well. I can see all
© 2020 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Demonstration Steps
On Workstation 1 (as Adam McKenzie):
• You should have the CUP server Serviceability page
already opened. If not, go to Cisco Unified IM and
Presence Serviceability, then click Go.
• Click Tools > Control Center Network Services.
• Choose cup1.dcloud.cisco.com—CUCM IM and Presence
from the server drop down menu then click Go.
• Scroll down to the IM and Presence Services section, click
the radio button for Cisco Client Profile Agent and then
click Start at the very bottom of the page.
• Make sure the Cisco Client Profile Agent service is
Running in the list, NOT Starting. Wait 2-3 minutes before
you go to next step. If it takes longer than this, you may
need to click Restart at the bottom of the page.
• Observe that as soon as the CUP service is up, Adam gets
an alert on Jabber showing that Monica is now available.
You will see this on the top right corner of Workstation 1.
On Workstation 3 (as Monica Cheng):
NOTE: Click to accept any security warnings that pop up.
• As soon as the CUP server is running again, observe the
presence information is now displayed for all users.
• There is also a new pop up window to join a Persistent
chat group. Click Enter, then log in as mcheng with
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of the messages and documents they shared password dCloud12345! You will see all the messages
this morning. that were sent before the outage are still there along with
the documents.
This is nice, because in previous versions of
Cisco Jabber I would have to log in again to
refresh all of the Presence information.
Now, it refreshes itself automatically, all
while keeping calling and voicemail services
running.

I comment in the Persistent Chat

conversation to get the team up to speed on
the details of this order and how we can get
the rest of this customer’s order shipped out
this afternoon. I tell him where the issue
occurred and how we can fix it. I will get
started right now and ship out the rest of
the order.
• Add to the Persistent Chat conversation. Explain that you
know what the issue is and that it can be fixed. You can
get the rest of the order shipped out today.

10. As Anita Perez: On Workstation 2 (as Anita Perez):

I am back at my desk again, so I can quickly
turn off Single Number Reach in my Jabber
client. I just click the Phone icon and then
uncheck the SNR numbers from the list. It is
quick and easy.
• Drop down the phone icon on Jabber and unselect the
SNR number(s) to disable SNR and start receiving calls on
the Cisco Jabber client again.

11. A NOTE: This step shows on-premises Webex
conferencing, Cisco Meeting Server, and
Cisco Meeting Manager. If you would like to
show cloud-based Webex conferencing, skip
to Step 11 B.
Group Chat, CMS, and CMM
As Adam McKenzie:
I think it would be good idea to talk to
Charles and Monica before they go their
status meeting scheduled for later in the
day. This issue was escalated to upper
management and it has visibility to a few
On Workstation 1 (as Adam McKenzie):
• In Cisco Jabber, click Monica and Charles’ contacts at the
same time (by holding the Ctrl key), right click, and
choose start group chat.
• You can change the Topic if you like. By default it is Adam
McKenzie Group Chat. Click Start Group Chat.
• Monica will automatically join the Group Chat. Charles
will need to accept the Group Chat. They will now see a
notice appear on their respective devices.
• They start a conversation about the email from Joe. Adam
tells how he created a Persistent Chat room. Charles says
he is on mobile but will see it when he returns to his desk.

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executives. They will need fresh information • They escalate the session to a Voice/Video Call where
to give this update. they can screen share and post documents (see options
below):
I give them an update via chat and tell
Charles about the Persistent Chat room I Option 1:
created. It becomes clear I need to explain
• Click the green call button on Adam’s group chat window
the issue in more detail to Charles, so I
(Workstation 1) to establish the Conference on Cisco
escalate the group chat session to a Webex
Meeting Server. Click Join on Monica and Charles’
voice and video call, hosted on our on-
devices.
premise Cisco Meeting Server.

We discuss the issue in greater detail and OPTIONAL: You can choose to demo a new feature in CMS
are able to share some of the documents 2.8 -- Custom Layouts
with Charles that I posted in the persistent In this demo, each extension has a custom layout. To show
chat room. Everyone is satisfied with the each custom layout, you can change the Call ID (for XXXX) as
resolution and decide they can move described below.
forward with updating the customer. -Terminate the call if already in a conference.
-Open Jabber on WKST1 - amckenzie/dCloud12345!
-Select Settings > Options > Calls
-Change 860000,,,XXXX#; where XXXX can be any DN listed
below (currently XXXX is 6016, which is set to Layout 2):
6026 - Layout 1
6016 - Layout 2
6017 - Layout 3
1081 - Layout 4
6022 - Layout 5
6021 - Layout 6
6018 - Layout 7
6020 - Layout 8

-Click the green call button to establish a conference with the

new custom layout.

• Optional: Open Firefox and browse to Collab Admin Links

> Cisco Meeting Manager. Log in as administrator with
password: C1sco12345.

• From the left pane, click Meetings. This lists all the active
meetings on the Cisco Meeting Server (CMS).
• Click the active conference. You will see all the
participants, their join time, and actions, such as muted or
unmuted.
• Click a participant to see their details: audio, video, call
type, and overlay. You can also record the meeting. You
can add participants by clicking Add Participants and

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Step Dialog
11 B Group Chat and Cloud-based Webex
Conferencing
As Anita Perez:
I think it would be good idea to talk to
Charles and Monica before they go their
status meeting scheduled for later in the
day. This issue was escalated to upper
management and it has visibility to a few
executives. They will need fresh information
to give this update.
I give them an update via chat and tell
Charles about the Persistent Chat room that
Adam created. It becomes clear I need to
explain the issue in more detail to Charles,
so I escalate the group chat session to a
Webex voice and video conference, hosted
in the cloud on dclouddemo.webex.com.
We discuss the issue in greater detail and
are able to share some of the documents
with Charles that were posted in the
persistent chat room. Everyone is satisfied
with the resolution and decide they can
move forward with updating the customer.
© 2020 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Demonstration Steps
typing <username>@sip.dcloud.cisco.com as the
address.
Option 2:
• Click the call button on Monica’s group chat window
(Workstation 3) to establish the conference (audio only)
on Cisco UCM using the Conference Now feature.
• Hang up the call and end the chat session on all
Workstations and Charles’ mobile device.
On Workstation 2 (as Anita Perez):
• Create a new CMR account on dclouddemo.webex.com.
Open a new browser tab and click Collaboration
AdminLinks > Cloud CMR Setup.
• Follow the on-screen instructions to set up your Cloud
CMR with your personal information. Be sure to make a
note of the username and password.
• Login to Cisco Webex Meetings on the workstation. Input
the username and password you created.
• In Cisco Jabber, click Monica and Charles’ contacts at the
same time (by holding the Ctrl key), right click, and
choose Start group chat.
• You can change the group chat name if you like. By
default, it is User name…Group Chat. Click Start.
• Charles and Monica automatically join the Group Chat
and you will see a notice appear on their respective
devices.
• They start a conversation about the email from Joe. Anita
tells how Adam created a Persistent Chat room. Charles
says he is on mobile but will see it when he returns to his
desk.
• They escalate the session to a Voice/Video Call where
they can screen share and post documents. Click the call
button on Anita’s group chat window (Workstation 2) to
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establish the Conference on Cisco Webex (cloud) using

Anita’s account, aperez@dclouddemo.webex.com.

• Hang up the call and end the chat session on all

Workstations and Charles’ mobile device.

12. Jabber Meeting Bot On Workstation 2 (as Anita Perez):

Since it is confirmed that they can update • Open Outlook, drop down New Items and choose
the customer, Adam asks Anita to schedule Meeting.
a meeting with the customer to discuss the
issue and give further details on when to
expect the corrected shipment.
As Anita Perez:

I need to set up a meeting with everyone

and the customer. So, I go to Outlook and
schedule a Webex with Adam, Monica,
Charles, Walt, and the customer Joe Smith.
• Add the participants in the TO field: Adam, Monica,
Monica and Adam are both working onsite
Charles, Walt, and Joe Smith. Add a subject of your
at the same location I do, it would be good
choice.
to schedule a meeting room where we can
all sit during the conference together. • Click Add Webex Meeting at the top left. This opens a
new window with meeting details. You can leave all
To look for a meeting room’s availability,
options the same or can modify anything. This adds the
usually users have to go to the individual
Webex URL and other information to the invite. Click OK.
meeting room schedule on Outlook and see
many people can fit, where its located, and • DO NOT send the invite yet.
what times it is available. It is a very time-
• In Jabber, search for the contact
consuming process.
mbot@dcloud.cisco.com, and add it to contacts. The
Using the Cisco Jabber BOT, I can get that contact mbot@dcloud.cisco.com should be online. Be
information with a simple chat message sure CSR Workstation is logged in before searching for
from Jabber itself and can reserve the room mbot.
from Jabber chat itself.
• If it is not online, the program is not running and you will
need to perform the following steps:

o Go to CSR Workstation and log in as wwhitman with

Password: dCloud12345!
o Type “cmd” in the Search task bar to open the
Command Prompt window.

o In the Command Prompt window, navigate to

Program Files > nodejs as shown below.

© 2020 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 20 of 24
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Step Dialog Demonstration Steps

o Run the Meeting BOT program with the command

node CL_Meetbot_v5.js

• At the bottom of the cmd prompt you should see “Yes,

I’m connected!" You should also see the contact
mbot@dcloud.cisco.com online and available on Anita
Perez’ Jabber.

13. As Anita: • Open a chat session with Meeting Bot (double click) then
send a message saying “Schedule”.
I send the Jabber Meeting Bot a message
that just says “Schedule”. This is all I need to • MBot responds with “What time do you need the room?”
begin the process of scheduling a room.
• Send a message with a time that aligns with the
Once I run through the details with the bot Workstation time clock. Use the format such as “1pm”.
it will find a room that meets my needs and
• MBot responds with all available rooms, locations, and
give me the option to Reserve Room by
seating. It also gives room features, such as video devices.
clicking a button.

I add the information to the Outlook NOTE: This room reservation with meeting bot is just a frame
meeting invite that the bot provided and work showcasing how Jabber BOTs work. It is not actually
send it out. booking a room, although this is possible in the real world
with a few modifications to the program code.

VALUE PROPOSITION:
Integrating productivity bots into Cisco
Jabber helps employees save time and get
more done by automating complicated
tasks, such as searching for a meeting room.

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Step Dialog Demonstration Steps

• In real meetings, you would click Reserve Room for one of

the rooms in the Chat window. You would get a
reservation message. Remember one of the Room Names
for the meeting.

• Go back to the meeting invite that you were creating,

adjust the time to start the meeting in few minutes. In the
Subject line (NOT the Meeting Rooms field), include the
name of the Meeting Room you just booked

• Send the meeting invite.

• If you are interested, you can add sbot@dcloud.cisco.com

and send the message, stock start. It will give you stock
updates every minute or when there is a price change. To
stop the chat, send the message stock stop. If the contact
is offline, follow the same procedure described above and
just run a different command, node CL_Stockbot_v4.js.

14. As Anita: • Join the meeting from everyone’s devices.

I just sent the invite to everyone and I see • Join the meeting from Anita’s Workstation first and then
people joining the meeting. I remember that try to join from other Workstations.
Charles is on Mobile do not know if he
• You need to use the phone number listed for the users in
checked email or not. I will copy the
the Session Details. Because the Webex conference is
meeting information and send him an IM
hosted on the cloud it requires external DID numbers.
with the details.
• Anita clicks Invite & Remind. This copies the Webex
We are able to update the customer, Joe
Meetings page URL and sends it via an IM to Charles.
Smith, with the details of the shipment and
(Optionally, you can install the Webex app on your iOS or
how we are going to be correcting it this
Android device and login to dclouddemo.webex.com as
afternoon. Monica already has the labels
cholland@dcloud.cisco.com with password:
prepared and the shipping department will
dCloud12345! It lists all your upcoming meetings and click
be picking up the box in a few hours.
he meeting to join.)
Thanks to Cisco’s Collaboration technology,
• Charles clicks on the URL and joins the meeting from his
we were able to communicate efficiently as
mobile device.
a team and get the customer’s order
corrected in record time, despite working in • You can use your physical laptop to join the meeting as
multiple locations and different the customer Joe Smith.
departments.

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Step Dialog Demonstration Steps

• Once everyone has joined, you can pretend to have a

short status call and then end the meeting. Hang up the
call from everyone’s devices.

Conclusion
This concludes our TWC demo use case demonstrating how Cisco Unified Communications connects teams and information,
and helps enable comprehensive collaborative experiences.

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Demonstration Guide
Cisco dCloud

What’s Next?
Check out all Transform Work with Collaboration 12.7 demonstrations:
Transform Work with Collaboration

Cisco Jabber for VDI

Hybrid Messaging and Jabber in Teams Mode

Bucher + Suter Connects for Salesforce

Tiger Prism Solution for Cisco Unified Communication

Cisco Unified Attendant Console Advanced/Standard and Cisco Emergency Responder

Imagicle Collaboration Solution for Cisco Unified Communications

Cisco Prime Collaboration Provisioning and Demo as Yourself

Cisco Migration FX Solution

Cisco In-Room Control with Touch 10

IR Prognosis for UC

© 2020 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 24 of 24