Customer Satisfaction Analysis

Customer : PT SDI
Quality Performance - Dashboard
30 250.000
Total NG
25 202.99 200.000
20
150.000
15
80.59 100.000
10

5 50.000

0 0.00 0.00 0.00 0.000

Jul-19 Aug-19 Sep-19 Oct-19 Nov-19

Period Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19

Total NG 0 28 10 0 0
Total Delivery 135,396 137,941 124,080 110,306 120,242
PPM 0.000 202.985 80.593 0 0
Target External Reject 5 5 5 5 5 5

Delivery Performance - Dashboard

160,000 Total Delivery On Time Delivery 100.00%
99.60% 99.81%
140,000 98.71% 99.50%
99.16% 120,242
120,000 124,080 110,306 99.00%

100,000 135,396 98.50%

80,000 137,941 98.00%

60,000 97.53% 97.50%

40,000 97.00%

20,000 96.50%

0 96.00%
Jul-19 Aug-19 Sep-19 Oct-19 Nov-19

Period Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19

Total Delivery 135,396 137,941 124,080 110,306 120,242 0
On Time Delivery 99.60% 99.16% 97.53% 99.81% 98.71%

Quality Issue
Jul-19 Aug-19 Sep-19 Oct-19 Nov-19
Body Muffler - 18180- 67463-BZ110-H Brkt Fr
Product - None -
1778 Door RR No.1
- None - - None -

Problem - None - Dented Hole not center - None - - None -

Top-3 Delivery Issue

Jul-19 Aug-19 Sep-19 Oct-19 Nov-19
K64F - PIPE MOUTH 18180-1759 - Body ASSY D21 INNER PLAT 18180-1759 - Body K64A- PIPE MOUTH W1-2 ke W3-4

1 PIECE, SAD401001

80.80%
Muffler
48.99%
ASSY , SAD2107001

73.07%
Muffler PIECE, SAD401001
88.71% 11.6% --> 100%
18180-1781 - Body 18180-1761 - Body W1-2 ke W3-4

2
- None - 41077-0734 - Adapter 41077-0734 - Adapter
Muffler Muffler Qty': 165-> 198
- 50.00% 84.62% 97.49% 33.3% --> 99.0%
18180-1778 - Body 18180-1780 - Body 18180-1781 - Body W1-2 ke W3-4

3
- None - -
Muffler Muffler Muffler Qty': 168-> 336
- 95.83% 87.50% - 58.3% --> 100%
Assy D21 - INNER PLAT W1-2 ke W3-4

4
- Qty': 5829-> 6000
ASSY , SAD2107001

- 80.6% --> 100%

11-11-19: Material
kosong