Additional Notes (Enterprise Systems):

When purchasing office equipment an enterprise system might:

1. Provide an electronic order form (Purchase Requisition).
2. Apply business rules (for information and approval).
3. Route the order for approvals.
4. Send the order to a buyer/purchasing department.
5. Connect to the vendor directly (using e-business systems).
6. Provide data to receive goods, project funding requirements, compare to budget,
and analyze vendor performance.
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Customer relationship management (CRM) software: builds and maintains customer-

related database.

Customer self-service (CSS) software: allows customers to complete tasks without aid of
organization’s employees.

Sales force automation (SFA) software: automates sales tasks such as order processing
and tracking.

Supply Chain Management (SCM) software: plans and executes demand planning,
inventory acquisition, manufacturing, distributing and selling.

Product Lifecycle Management (PLM) software: manages product data from design
through disposal of product.

Supplier Relationship Management (SRM) software: manages the interactions with

organizations that supply the goods and services to an enterprise; includes procurement and
contract management.

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Third-party modules are connected to ERP systems using middleware (software for
connecting applications or modules):

Application programming interface (API), provided by the application developer.

Enterprise application integration (EAI), processes, software, standards, and hardware to

link systems, allowing them to act as one.

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[SAP Notes – last slide]
A example from a small business of integration of business processes might be :

1. A customer orders a custom-built personal computer.

2. A production order is created to build the computer.
3. Materials are purchased for the components of the computer using the procurement
process: purchase order, goods receipt PO and A/P invoice.
4. When the materials are received, they are issued as components to the production
order.
5. The computer is built and we report the item as complete and receive it into finished
inventory.
6. The serialized item is delivered to the customer. When it is issued, the system
automatically creates a customer equipment record showing the sale to the customer
and a service warranty contract.
7. If the customer has a future problem, a service call is created.
8. Based on the service warranty contract, there is a service level agreement for response
and resolution time.