Assignment 3 | GOMS Analysis of IRCTC Website

Submitted by: Vidushi Singh Pundir (150205043)

Reference:
Task 1: To check PNR status of a train

Assumptions:
1. The user had booked the tickets earlier and has the PNR number
2. The user is logged in to the website and is on homepage
3. User begins the task with the hands on the mouse

Methods:
1. User directly uses the PNR status button on the homepage of IRCTC website

Subgoals:
1. To find where to check the PNR status
2. Enter the PNR number and check

A. For Expert User

Task Operator Time (sec)

Drags the mouse to PNR STATUS button P 1.1

Clicks on the PNR STATUS B 2*(0.10)=0.20

Scans the new page that opens up M 1.35

Drags the mouse to the textbox saying enter PNR No. P 1.1

Clicks on the textbox B 2*(0.10)=0.20

Switches hand from mouse to keyboard H 0.4

Types the PNR number - 10 digit number 10K 10*(0.12)

Moves hand back to the mouse H 0.4

Drags the mouse to the Submit button P 1.1

Clicks on the submit button B 2*(0.10)=0.20

Total time for expert user:

3P+3B+1M+10K+2H= 7.25
 B. For Novice User

Task Operator Time (sec)

User scans the page to search for PNR option M 1.35

Drags the mouse to PNR STATUS button P 1.1

Clicks on the PNR STATUS B 2*(0.10)=0.20

Scans the new page that opens up M 1.35

Searches for the appropriate section on page M 1.35

Drags the mouse to the textbox saying enter PNR No. P 1.1

Clicks on the textbox B 2*(0.10)=0.20

Switches hand from mouse to keyboard H 0.4

Thinks of the PNR Number M 1.35

Types the PNR number - 10 digit number 10K 10*(0.28)

Cross-check the entered PNR number M 1.35

Moves hand back to the mouse H 0.4

Drags the mouse to the Submit button P 1.1

Clicks on the submit button B 2*(0.10)=0.20

Total time for novice user:

3P+3B+5M+2H+10K=10.1
Task 2: Explore pottery on Mahila E-Haat on IRCTC website

Assumptions:
1. The user is logged in
2. The user is aware about such a service available on IRCTC website

Methods:
​ 1. The user starts to explore pottery through the IRCTC website instead of directly
opening the E-Haat Webpage.

Subgoals:
1. Goes to the E-Haat Webpage
2. Looks for Pottery section
3. Search for kettle
4. Selects a interesting/ appropriate kettle
5. Adds it to wishlist

A. For Expert User

Task Operator Time (sec)

User drags the cursor to the ‘PROMOTIONS’ section P 1.10

Drags the mouse to the ‘Mahila E-Haat’ P 1.1

Clicks on ‘Mahila E-Haat’ B 2*(0.10)=0.20

Scans the new Mahila Haat page that opens up M 1.35

Scrolls down to the ‘Our Product section’ P 1.1

Hover mouse to the pottery P 1.1

Click the ‘Pottery’ section B 2*(0.10)=0.20

Drags the mouse to ‘kettles‘ under ‘materials’ P 1.1

Clicks on ‘kettles’ B 2*(0.10)=0.20

Drags mouse on the drop down to ‘kettle’ under ‘kettle’ P 1.1

Clicks on the kettle B 2*(0.10)=0.20

Scans the page page for viewing different kettles M 1.35

Scrolls down the page P 1.1

Decides on one kettle M 1.35

Drags the mouse over ‘view detail’ of that kettle P 1.1

Clicks on the ‘view details’ B 2*(0.10)=0.20

Scans the detail page that appears M 1.35

Decides to add this to wish list M 1.35

Hover the mouse over to wish list button P 1.1

Clicks on the ‘wish list’ button B 2*(0.10)=0.20

Total time for expert user:

9P + 6B + 5M = 17.85

B. For Novice User

Task Operator Time (sec)

User scans the home page of IRCTC website M 1.35

User drags the cursor to the ‘PROMOTIONS’ section P 1.10

Drags the mouse to the ‘Mahila E-Haat’ P 1.1

Clicks on ‘Mahila E-Haat’ B 2*(0.10)=0.20

Scans the new Mahila Haat page that opens up M 1.35

Scrolls down to the ‘Our Product section’ P 1.1

Thinks about what products he want to explore M 1.35

Hover mouse to the pottery P 1.1

Click the ‘Pottery’ section B 2*(0.10)=0.20

Search for categories M 1.35

Drags the mouse to ‘kettles‘ under ‘materials’ P 1.1

Clicks on ‘kettles’ B 2*(0.10)=0.20

Drags mouse on the drop down to ‘kettle’ under ‘kettle’ P 1.1

Clicks on the kettle B 2*(0.10)=0.20

Scans the page page for viewing different kettles M 1.35

Scrolls down the page P 1.1

Decides on one kettle M 1.35

Drags the mouse over ‘view detail’ of that kettle P 1.1

Clicks on the ‘view details’ B 2*(0.10)=0.20

Scans the detail page that appears M 1.35

Decides to add this to wish list M 1.35

Hover the mouse over to wish list button P 1.1

Clicks on the ‘wish list’ button B 2*(0.10)=0.20

Total time for novice users:

9P + 6B + 8M = 21.9
Task 3 : To check availability of train from Delhi to Allahabad for ladies quota
around 4th March, 2019.

Assumptions :
1. User is already logged in
2. Travel date is flexible
3. User starts the journey from IRCTC home page
4. User is using a laptop while performing this task
5. User is starting the task using the mouse
6. User is booking tickets for the month of march in november

Methods:
The user is navigating through dashboard tabs instead of directing asking query from DISHA.

Subgoals:
1. User enters the locations
2. Selects the tentative date
3. Add number of passengers details
4. Select appropriate quota
5. Check availability

A. For Expert User

Task Operator Time (sec)

First the user drags cursor to text field P 1.10

User clicks on the ‘FROM’ text field B 2*(0.10)=0.20

User moves hand to keyboard H 0.4

User starts typing in the location - ‘Del’ KKK(3K) 3*(0.12)=0.36

User moves hand to mouse H 0.4

User drags the cursor to the New Delhi option in the P 1.1
drop down menu shown

User clicks on the New Delhi option from that drop B 2*(0.10)=0.20
down menu

User drags mouse to next text field P 1.1

Move hand to keyboard H 0.4

Starts typing in the ‘TO’ field - ‘All’ KKK(3K) 3*(0.12)=0.36

Move hand to mouse H 0.4

User drags the cursor to the Allahabad City option in the P 1.1
drop down menu shown

User clicks on the Allahabad City option from that drop B 2*(0.10)=0.20
down menu

User drags to the Journey Class arrow drop down P 1.10

Clicks on class drop down B 2*(0.10)=0.20

Drags to the ‘2nd AC class’ option P 1.10

Selects ‘2nd AC class’ from options B 2*(0.10)=0.20

Drags to the Journey Date text input field P 1.10

Clicks on the text input field B 2*(0.10)=0.20

Drags to the next arrow P 1.10

Clicks to select the month of January BB(2B) 2*2*(0.10)=0.

40

Drags to the tentative date P 1.10

Click on the tentative date B 2*(0.10)=0.20

Drags to the check box of ‘Flexible dates’ P 1.10

Select the check box of ‘Flexible dates’ B 2*(0.10)=0.20

Goes to the number of passenger drop down P 1.10

Clicks on the drop down arrow B 2*(0.10)=0.20

Drags to the option ‘4’ P 1.10

Selects 4 B 2*(0.10)=0.20

Goes to modify search P 1.10

Clicks on modify search B 2*(0.10)=0.20

Goes to the Quota drop down P 1.10

Clicks on the drop down B 2*(0.10)=0.20

Drags to the LADIES option P 1.10

Selects LADIES quota from the options B 2*(0.10)=0.20

Scrolls to see all the available trains P 1.10

Chooses one train according personal preferences M 1.35

Goes to the ‘check availability and get fare’ button for P 1.1
that train

Clicks on the button B 2*(0.10)=0.20

Scans the availability on different dates M 1.35

Total time for expert user:

17P + 16B + 2M + 4H + 6K = 26.92

A. For Novice User

Task Operator Time (sec)

Scans the IRCTC website and initiates process M 1.35

User drags the cursor to the text field P 1.10

Clicks on the ‘FROM’ text field B 2*(0.10)=0.20

Move hand to keyboard H 0.4

Thinks about start location M 1.35

Starts typing in the location - ‘DEL’ KKK(3K) 3*(0.28)=0.84

Move hand to mouse H 0.4

User drags the cursor to the New Delhi option in the P 1.1
drop down menu shown

Selects the auto-suggested station from the drop down B 2*(0.10)=0.20

menu - New Delhi

Drags mouse to next text field P 1.1

Clicks on the text field B 2*(0.10)=0.20

Move hand to keyboard H 0.4

Thinks about end location M 1.35

Starts typing in the ‘TO’ field - ‘ALL’ KKK(3K) 3*(0.28)=0.84

Move hand to mouse H 0.4

User drags the cursor to the Allahabad City option in the P 1.1
drop down menu shown

Selects the auto-suggested station from the drop down B 2*(0.10)=0.20

menu -Allahabad City

Drags to the Journey Class arrow drop down P 1.10

Clicks on class drop down arrow B 2*(0.10)=0.20

Thinks which class to choose M 1.35

Drags to the ‘2nd AC class’ option P 1.10

Selects ‘2nd AC class’ from options B 2*(0.10)=0.20

User drags to the date field P 1.1

User clicks on the date field B 2*(0.10)=0.20

Types in the date - ‘04-01-2018’ KKKKKKKKKK(10K) 10*(0.28)=2.8

0

User drags to the check box of ‘Flexible dates’ P 1.1

Select the check box of ‘Flexible dates’ B 2*(0.10)=0.20

Scans the new page and its details M 1.35

Drags to the number of passenger drop down P 1.1

Clicks on the drop down arrow B 2*(0.10)=0.20

Drags to the option ‘4’ P 1.1

Selects ‘4’ B 2*(0.10)=0.20

Drags to modify search P 1.1

Clicks on modify search B 2*(0.10)=0.20

Search for Quota option M 1.35

Drags to the Quota drop down P 1.1

Clicks on the drop down B 2*(0.10)=0.20

Decides which quota to choose M 1.35

Hovers over to the Ladies option P 1.1

Selects LADIES quota from the options B 2*(0.10)=0.20

Looks out for the section with available trains M 1.35

Scrolls to see all the available trains P 1.10

See the available trains and chooses one M 1.35

Finds the ‘check availability and get fare’ button M 1.35

Goes to the ‘check availability and get fare’ button for P 1.1
that train

Clicks on the button B 2*(0.10)=0.20

Scans the availability on different dates M 1.35

Total time for expert user:

15P + 14B + 11M + 4H + 16K= 43.03