To Study The E ectiveness Of Mobile

Banking Among Teenagers

* Required

1. Name *

2. Gender *

Check all that apply.

Male
Female

3. Age group *

Check all that apply.

15-25
25-35
35-45
above 45

4. Contact Number :

5. Education *

Check all that apply.

litterate
high school
degree
Master degree
6. Martial status

Check all that apply.

married
UN married

7. Profession *

Check all that apply.

self employee
student
private employee
government employee

8. Monthly income

Check all that apply.

Up to 10000
10000-20000
20000-30000
30000 or above

9. What factors affect you to open mobile banking account *

Check all that apply.

time saving
cost saving

10. Which attribute of the bank do you value the most *

Check all that apply.

quality of service
technology used
trust
location
11. Do you think Mobile banking service are cheaper than Traditional banking
system *

Check all that apply.

yes
no

12. Which type of account are you having currently *

Check all that apply.

savings a/c
current a/c
both

13. From where you got the awareness regarding mobile banking services *

Check all that apply.

multimedia
an agent
bank directly
sms from mobile operator
friends
Other:

14. What are the reasons for using mobile banking services offered by banks *

Check all that apply.

services are safe

mobile banking provides any where bill payment option
mobile banking services provides stop payment for cheque
mobile banking money transfer fecility
15. Which factor promotes you to use the new technique *

Check all that apply.

easy to use
cost of effectiveness
technology survey
reduced time and transaction
Other:

16. Do you think mobile banking would make banking more convenient for you *

Check all that apply.

yes
No

17. Do you perceive mobile banking as secure *

Check all that apply.

very often
some where
not at all
not secure

18. Are you only user of mobile banking *

Check all that apply.

Yes
No,I have other bank A/C
19. How you are motivated to open an account in mobile banking *

Check all that apply.

self motivated
advertisement
internet or browser
Other:

20. Is mobile banking time saving than conventional banking *

Check all that apply.

strongly agree
agree
disagree
strongly disagree

21. Do you agree that mobile banking is cost saving than conventional banking *

Check all that apply.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree

22. Do you agree that mobile banking is easy and secure than conventional banking
*

Check all that apply.

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
23. What is your rate of satisfaction with mobile baking *

Check all that apply.

highly satisfied
satisfied
nuetral
dissatisfied
highly dissatisfied

24. what do you think about the balance enquiry facility provided by mobile banking
*

Check all that apply.

very good
good
poor
very poor

25. What is the opinion about bill payment services offered by mobile banking *

Check all that apply.

very good
good
poor
very poor

26. What is your opinion about the money transfer facility by mobile banking system
*

Check all that apply.

very good
good
poor
very poor
27. Do you use your cell phone for any financial or mobile banking transaction *

Check all that apply.

Yes
No

28. What do you think about the stop payment service offered by mobile banking
system *

Check all that apply.

good
average
poor

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