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Microsoft
end of support
FAQ
:LQGRZVDQG2IÀFH

1
:LQGRZVDQG2IÀFH³HQGRIVXSSRUW)$4

&RQWHQWV
General questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
:KHQLVWKHHQGRIVXSSRUWIRU:LQGRZVDQG2IÀFH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
:KDWGRHVHQGRIVXSSRUWPHDQ" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
:KDWHQGRIVXSSRUWRIIHUVDUHWKHUHIRU:LQGRZVDQG2IÀFH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
:KDWLIDQRUJDQL]DWLRQPLVVHVWKHHQGRIVXSSRUWGHDGOLQHIRU:LQGRZV" . . . . . . . . . . . . . . . . . . . . . . . . . 3
:KHQZLOOWKH([WHQGHG6HFXULW\8SGDWHVRIIHUEHDYDLODEOH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
:KDWLVWKHGHDGOLQHWRSXUFKDVH([WHQGHG6HFXULW\8SGDWHVIRU:LQGRZV" . . . . . . . . . . . . . . . . . . . . . . . . . 4

Recommended end-of-support path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2IÀFH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
:KDWLV:LQGRZV9LUWXDO'HVNWRS" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Addressing end-of-support blockers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

:KDWLVWKHVXSSRUWH[SHFWDWLRQLIDQRUJDQL]DWLRQHQFRXQWHUVDQLVVXHWKDWUHTXLUHV
DQHZIHDWXUH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
:KDWWRROVDQGSURJUDPVDUHDYDLODEOHIRUDSSFRPSDWLELOLW\LQPRYLQJIURP2IÀFH
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,VWKHUHDUHFRPPHQGHGXSJUDGHSDWKIRU:LQGRZV". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
,VWKHUHDUHFRPPHQGHGXSJUDGHSDWKIRU2IÀFH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Last resort — Extended Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

:KDWGR([WHQGHG6HFXULW\8SGDWHVLQFOXGH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
:KDWHGLWLRQVRI:LQGRZVDUHHOLJLEOHIRU([WHQGHG6HFXULW\8SGDWHV" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
:KHQZLOOWKH([WHQGHG6HFXULW\8SGDWHVRIIHUEHDYDLODEOH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
'RHVWKLVRIIHUDOVRDSSO\WR:LQGRZV;39LVWD2IÀFHRUROGHUYHUVLRQV" . . . . . . . . . . . . . . . . . . . . . . . . .7
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+RZZLOO0LFURVRIWGHOLYHU([WHQGHG6HFXULW\8SGDWHV" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8


:LQGRZVDQG2IÀFH³HQGRIVXSSRUW)$4

Windows 7 Extended Security Updates (ESU) Promo with Windows E5 and Microsoft 365 E5 . . . . . . 10
&RQWHQWV
What are the terms of the promotion? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Whenquestions
General is the promotion
. . . . . . . . . period? 
. . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 10
3
What are the qualifying subscriptions?. . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 10
:KHQLVWKHHQGRIVXSSRUWIRU:LQGRZVDQG2IÀFH" 3
Is the promo available for all Windows
:KDWGRHVHQGRIVXSSRUWPHDQ" . . . . . . E5
. . . and
. . . . Microsoft
. . . . . . . . . . 365
. . . . .E5
. . .SKUs
. . . . . including
. . . . . . . . . .Government
.................... 3
(Microsoft 365 G5) and EDU (A5)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 10
:KDWHQGRIVXSSRUWRIIHUVDUHWKHUHIRU:LQGRZVDQG2IÀFH" 3
Are existing subscriptions grandfathered? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 10
:KDWLIDQRUJDQL]DWLRQPLVVHVWKHHQGRIVXSSRUWGHDGOLQHIRU:LQGRZV" 3
How will the promo be ordered and fulfilled starting 6/1?  . . . . . . . . . . . . . . . . . . . . . . . . . . . .
:KHQZLOOWKH([WHQGHG6HFXULW\8SGDWHVRIIHUEHDYDLODEOH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . 10
Do you have to maintain Windows E5/Microsoft 365 E5 throughout the ESU. .coverage
:KDWLVWKHGHDGOLQHWRSXUFKDVH([WHQGHG6HFXULW\8SGDWHVIRU:LQGRZV" . . . . . . . . . period?
. . . . . . . .. .. .. .. .. .. .. 11
4
What is the value of Windows E5 and Microsoft 365? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Recommended end-of-support path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2IÀFH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
:KDWLV:LQGRZV9LUWXDO'HVNWRS" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Addressing end-of-support blockers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

:KDWLVWKHVXSSRUWH[SHFWDWLRQLIDQRUJDQL]DWLRQHQFRXQWHUVDQLVVXHWKDWUHTXLUHV
DQHZIHDWXUH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
:KDWWRROVDQGSURJUDPVDUHDYDLODEOHIRUDSSFRPSDWLELOLW\LQPRYLQJIURP2IÀFH
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,VWKHUHDUHFRPPHQGHGXSJUDGHSDWKIRU:LQGRZV". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
,VWKHUHDUHFRPPHQGHGXSJUDGHSDWKIRU2IÀFH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Last resort — Extended Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

:KDWGR([WHQGHG6HFXULW\8SGDWHVLQFOXGH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
:KDWHGLWLRQVRI:LQGRZVDUHHOLJLEOHIRU([WHQGHG6HFXULW\8SGDWHV" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
:KHQZLOOWKH([WHQGHG6HFXULW\8SGDWHVRIIHUEHDYDLODEOH" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
'RHVWKLVRIIHUDOVRDSSO\WR:LQGRZV;39LVWD2IÀFHRUROGHUYHUVLRQV" . . . . . . . . . . . . . . . . . . . . . . . . .7
:LOOWKH:LQGRZV([WHQGHG6HFXULW\8SGDWHVLQFOXGHSDWFKHVIRU1(7"
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:KDWDERXW:LQGRZV(PEHGGHGSURGXFWV"'RWKH\TXDOLI\" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
,V6RIWZDUH$VVXUDQFHUHTXLUHGWRWDNHDGYDQWDJHRI([WHQGHG6HFXULW\8SGDWHV" . . . . . . . . . . . . . . . . . . . . . .7
$UHWKHFRVWVRI([WHQGHG6HFXULW\8SGDWHVLQFOXGHGLQWKHSULFHFDOFXODWLRQ
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Windows 7 Extended Security Updates (ESU)

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Promo with Windows E5 and Microsoft 365 E5
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What are the terms of the promotion?

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Starting June 1st, EA and EAS customers with active subscription licenses to Windows 10 Enterprise E5,
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Microsoft 365 E5, or Microsoft 365 E5 Security (as of December 31, 2019) will get Windows 7 Extended
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Security Updates for Year 1 as a benefit. With this limited-time promotion, you have more options to
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When is the promotion period? 

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June 1, 2019 through December 31, 2019

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What are the qualifying subscriptions? 
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• Windows E5
• Microsoft 365 E5
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Microsoft 365 E5 Security
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Is the promo available for all Windows E5 and Microsoft 365 E5 SKUs including Government
(Microsoft 365 G5) and EDU (A5)?
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The promo is included in Government E5 SKUs (G5) but is not included in EDU E5 SKUs (A5).
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Are existing subscriptions grandfathered? 

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Yes. The promotion will be effectuated June 1st, 2019, but all subscriptions qualify purchased any date on
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or before December 31, 2019.

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How will the promo be ordered and fulfilled starting 6/1? 
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The June 1st Product Terms (Appendix F) will reflect the new promotion and entitlement to Windows 7 ESU
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2020 with qualifying subscriptions, as well as include other conditions and eligibility requirements.

Since this is an entitlement-based promo, there are no additional operational steps. Use rights to the
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corresponding ESU keys available in VLSC are provided via the Product Term entitlement.
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Grants to Windows 7 ESU 2020 will be valid starting 6/1, which is when promo eligible customers will start seeing
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Windows 7 ESU keys in VLSC. However, please note, you will not see entitlements to Windows 7 ESU in your License
Summary in VLSC until the ESU coverage start date, which is January 14th, 2020.

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Do you have to maintain Windows E5/Microsoft 365 E5 throughout the ESU coverage period?
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Yes. Qualifying subscription licenses must remain active throughout the full ESU coverage period, or the free
ESU coverage expires with the subscription. (This is unique from paid ESU, which provides a fixed coverage
term independent of the EA enrollment term and other licenses purchased).
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What is the value of Windows E5 and Microsoft 365? 
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Windows E5 and Microsoft 365 E5 changes the game for security by protecting user identities, devices, and
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information with a comprehensive solution driven by intelligence that only Microsoft has to offer. Managing
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