Work Ethics:

Being a Professional
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2 Topics

Professionalism
Definition of Work Ethics
Characteristics of Work Ethics
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Professionalism
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What Do We Mean When We Say,

“Act Like a Professional”?
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Professionalism isn’t just a set of

appearances–neatness, good grooming,
“shop talk” and the like. Nor is it just
technical skill; many technically skilled
people are not really professional.
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Professionalism defined by who you

are (inner character), what you do
(behavior exhibited) and how others
perceive you (image projected).
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To be a Professional needs a
strong work ethics.
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Definition of Work Ethics

9 Work ethics are a set of standards and rules
that are required by an individual for
satisfactory work performance.

Work ethics have two types:

1. Personal (i.e. Sincerity, respect for the job, regularity,
punctuality, seriousness)
2. Specific to a work situation
– Keeping certain information confidential
– Maintaining cordial relation with stakeholders
– Being prepared to take up new tasks or challenges
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Characteristics of Work Ethics

11 1. Attendance
2. Character
3. Team Work
4. Appearance
5. Attitude
6. Productivity
7. Organizational Skills
8. Communication Skills
9. Cooperation
10.Respect
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Attendance
Attendance often have a
large impact on individual
and team success.
Absenteeism can also
profoundly impact job
performance and
retention.
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How to Maintain Good Attendance
✓ Make work a high priority
✓ Know your schedule
✓ Make use of an alarm clock
✓ Get enough sleep
✓ Arrange your transportation
✓ Inform your supervisor of an
absence
14 Character
• Display a high level of effort and
commitment to performing and
completing work
• Be honest in all situations
• Demonstrate trustworthiness and
responsible behavior
• Display loyalty, dependability,
reliability, initiative and self-
discipline
15 Honesty
Never lie on your:
Application
Time sheet
Expense statements

Never cheat a:
Customer
Associate
Employer
16 Team Work
• Respecting the rights of others
• Being a team worker
• Being cooperative
• Being assertive
• Displaying a customer service
attitude
• Seeking opportunities for
continuous learning
• Demonstrating mannerly behavior
• Respecting confidentiality
17 Appearance

“A person makes their first

impression of someone in
three seconds.”
• Present a neat, clean appearance
• Personal hygiene
• Wear clothing suitable to the job,
task and environment
• Good manners
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Attitude
✓Demonstrating a positive
attitude
✓Appearing self confident
✓Displaying a willingness to
cooperate and accept
constructive criticism
✓Having realistic
expectations for self
19 Productivity
• Following direction and safety
procedures
• Conserving materials
• Keeping the work area neat
and clean
• Do not use or knowingly permit
others to use tools and
equipment improperly
• Stay on task and utilize time
constructively
20 Organizational Skills
✓ Prioritize–what's most important
✓ Set timetables–list what you have achieved and what
is still pending
✓ Spend time wisely and stress effectively
21 Communication Skills
• Verbal or nonverbal must be
clear
• To the point
• Listen attentively to others
• We must always treat others
as we would like others to
treat us
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Cooperation
✓ Conveying willingness to assist others
✓ Developing good working relationships with
supervisors and peers
✓ Following the chain of command
✓ Good at conflict management
✓ Being a good problem solver
23 Respect

▪ Work to the best of your ability

▪ Do what’s asked the first time
▪ Accept and acknowledge an
individuals talents and
knowledge
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