HS8461-ADVANCED READING AND WRITING

Name of the Student :PETA KHYATHEESWAR

Register Number :210418104074
Year / Semester / Section : II/IV/B
Branch : COMPUTER SCIENCE

Department of Computer Science and

Engineering

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 CHENNAI
INSTITUTE OF TECHNOLOGY
(Approved by AICTE, New Delhi & Affliated to Anna University Chennai), Sarathy Nagar,
Kundrathur, Chennai - 600069

Register No: 2 1 0 4 1 8 1 0 4 0 7 4

BONAFIDE CERTIFICATE

Certified that this is the bonafide record of work done by Mr./Ms

P.Khyatheeswar of IV semester B.E Computer Science Engineering in
the Advanced Reading and Writing Laboratory during the academic year

2019-2020.

Staff – in – Charge Head of the Department

Submitted for the University Practical Examination held on …………………………

Internal Examiner External Examiner

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 INDEX
S .no Date Name of the topic Page no Signature

19-12-2019
1. READING COMPREHENSION 4

2. READING CLOZE PASSAGE 7

02-01-2020
3. JOB APPLICATION LETTER 10

23-01-2020
4. EMAIL COMMUNICATION 15

30-01-2020
5. PARAGRAPH WRITING 19

06-02-2020
6. PROCESS DESCRIPTION 22

13-02-2020
7. CRITICAL READING AND WRITING 25

20-02-2020
8. POST DESCRIPTION 28

29-02-2020 ESSAY WRITING

9. 33

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READING COMPREHENSION

4
 Reading comprehension
1. Fill in the blanks using the list of words given below:
pleasure Acquires Sovereign Childhood
Influenced Evolution Published Incidents
Stresses Patriot Inspiration Narrates
Manner experiments

Happy is the man who acquires the habit of reading when he is young. He
secures a life-long source of pleasure, instruction and inspiration. My favorite book
is ‘My Experiments with truth’. It is written by Mahatma Gandhi. It was first
published in Gujarati. Then it was translated by Mahadev Desai into English. The
book includes experiments with non-violence, celibacy and other principles of
conduct. Gandhiji stresses that truth is the sovereign principle. According to him,
truth is not only truthfulness in thought alone. Gandhi speaks of his family and his
childhood in an interesting manner. The incidents he narrates are worth reading.
They show that he had great desire for truth even in his childhood. Gandhiji was
influenced by books like “Shravana Pithrubhakthi Nataka” and “Raja Harichandra”.
He strongly opposes child marriage which he himself underwent at the age of 13.The
evolution of Satyagraha is described in detail. It was Gandhiji’s chief weapon
against the British during the freedom struggle. The book throws light on the
freedom struggle and on other great patriots involved in it. Gandhiji’s greatness lies
in his speaking plain truth about his weakness. But Gandhiji rectified them. That is
why he is called Mahatma.

2. Arrange the following jumbled sentence:

1. ‘My Experiments with truth’ is written by Mahatma Gandhi. [1]

2. The incidentshe narrates are worth reading. [4]
3. Gandhiji’s greatness lies in his speaking plain truth about his weakness. [5]
4. Gandhiji stressesthat truth is the sovereign principle. [3]
5. The book includes experiments with non-violence, celibacy and principles of
conduct. [2]

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3. Multiple Choices:

1. Happy is the man who Acquires the habit of reading.

a. Leaves
b. Acquires

2. ‘My Experiments with truth’ is written by Mahatma Gandhi.

a. ‘My Experiments with truth’.
b. Wings of fire.
3. It was translated by Mahadev Desai into English .
a. French
b. English.

4. The book includes experiments with Non-violence .

a. Non-violence.
b. Violence.

5. The incident she Narrates are worth reading.

a. Dictates.
b. Narrates.

6. Gandhiji was Influenced by books.

a. Attracted.
b. Influenced.

7. Satyagraha was Gandhiji’s chief Weapon against the British.

a. Weapon.
b. Tool.

8. Gandhi speaks of his Family and his childhood.

a. Friend.
b. Family.

9. Gandhiji’s greatness lies in his speaking plain Truth .

a. Truth.
b. Lie.

10. He strongly opposes Child marriage.

a. Sati.
b. Child marriage.

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READING CLOZE PASSAGE

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 READING CLOZE PASSAGE

A cloze passage is an exercise where a passage is provided with certain

words missing from it. Actually it is a combination of fill in the blanks and
reading comprehension. It is important to understand the flow and context of a
passage.

Tips to handle Cloze test:

• Read thoroughly: Read the passage thoroughly to get an idea of the passage.
Read slowly and gain an understanding of the text. Once the theme of the
paragraph is clear, it becomes easy to fill in the blanks.
• Link the sentences together: Always remember, it is a passage, so the
sentences are linked to one another. Never make a mistake of treating every
sentence an individual one.
• Type of word to fill in: Look at the blanks carefully and try to assess which
kind of word to put in the blank. Words can be based on grammar,
prepositions, tenses, vocabulary etc.
• Tone: Passage may contain some specific tone like narrative, critical,
sarcastic, humorous etc. So, always make a right choice of a word.
• Negate options: Sometimes, words are too close, eliminating wrong choices
can help.
• Key words: Pay close attention to key words/ clues in the sentences before
and after the given blank.

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Fill in the blanks choosing the right word from the given words:

1.Invitation 2. discussion 3. exchanges 4. extended

5. expenses 6. assistance 7. Learning 8. destinations

9. Immigration 10. spectrum 11. throughout 12. Fellowships

13. organize 14. attended 15.foreign 16. help

DAAD, the German agency for promoting academic exchanges

between Germany and other countries, today sought to organize the visit of the
German Chancellor, Mr. Gerhard Schroeder, to invite Indian students to Germany
for higher assistance.

At a panel throughout organized by the agency and Immigration by a large

number of students drawn from the IITS and other universities, Mr. Schroeder
himself attended an open spectrum to Indian students to choose Germany from
various foreign Invitation for pursuing higher studies.

The chancellor, who was present extended the hour-long discussion

particularly out that Germany had some of the best institutions in the world, which
offered courses covering a vast destinations of subjects and observed that foreign
laws of the country were being relaxed to enable Learning students to work there
at the end their period of study. He also noted that there were several institutions in
Germany which offered scholarships and Fellowships and other help to foreign
students to meet their expenses.

9
JOB APPLICATION LETTER

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 APPLYING FOR A JOB
Write a letter of application for the post of Team Leader to ' The Human Resource
Manager ' Mayday Motors Ltd., 327, G.T. Naidu Road, Coimbatore. Write the
details of your qualification and experience within the application letter.

15/03/2020

20-471/G7,
Tirupati,
Andhra Pradesh.

The Human Resource Manager,

Mayday Motors Ltd.,
327, G.T. Naidu Road,
Coimbatore.

Sir,

Sub: applying for the post of Team Leader-reg

Ref: "The Hindu "dated on 10/03/20.

With reference to the advertisement cited above, I wish to apply for the
post of Team Leader in your esteemed concern. I am a graduate in Mechanical
Engineering with MBA in Human Resources. I was one among the 5 toppers as a
student. In addition, I took active participation in the co-curricular activities of the
Department and extracurricular activities of the college bringing laurels to my
academy. As the Secretary of the Association of our Department and the Treasurer
of the Retract Club of the Business School, I have done yeoman service to our
Institute and School.

On completion of my academics, I got placed in Cognizant Technologies

Solutions and became a part of the Human Resources Department. As a part of the
Team, I have taken up responsibilities and have won the appreciation and good will
of those around me and my authorities. As a Human Resource Manager, I have
organized a number of programs to bring out the latent talent in individuals. During
discussions on various aspects, I have taken the lead and have brought my team

11
many successes.
As an easy go-getter, I have the ability to be friend those around me and
motivate them to work efficiently. This quality has helped me to have personal
rapport with all the members of my team leading to having family get-togethers and
outings outside the work environment. I have good problem solving capacity that
has made me a pillar of support and confidence to my colleagues. As an excellent
communicator with the much required listening ability, I could negotiate well.
These qualities have helped me to become one of the training teams within a short
period.

I have good managerial skills like providing direction and leadership

to others, planning, meeting goals and objectives, managing activities /tasks and
working with people that are required to become a leader in your organization. I am
expecting an audition with the authorities in the organization I admire a lot.

Thanking you,

Yours faithfully,

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 RESUME

20-1-471/G7 mobile: +91 8837367456

Rachel Apartments mail: mn@vsnl.com
Tirupati-517501.

OBJECTIVE:

To become a part of a growing organization and apply my professional, technical,

managerial and interpersonal skills and thus develop myself and work towards the goal
and vision of the company.

EDUCATIONAL QUALIFICATION:

S.NO COURSE INSTITUTION UNIVERSITY YEAR CGPA

1. M.E. Chennai ANNA 2012 8.3
Computer Institute Of UNIVERSITY
Science Technology
2. B.E. Chennai ANNA 2010 9.2
Computer Institute Of UNIVERSITY
Science Technology
3. Higher Scott Christian Secondary 2006 91%
Secondary Board
4. Matriculation Scott Christian Secondary 2004 85%
Board
WORK EXPERIENCE:

S.NO From To Employer Designation Salary

1. 10.10.16 Till date Mannar Automobiles Junior 50,000
Ltd., Pasumalai , Manager
Madurai
2. 05.09.12 09.10.16 Tolby Mechanicals Supervisor 27,000
Ltd.,
Thuckalay, KK
District
SKILLS SUMMARY:
I wish to be a Dynamic and result-oriented Engineering professional with a successful
record in Automobile Industry. Possess the right skill to Articulate and persuasive in dealing

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 with Management, peers, and staff. Consistently meets and succeeds employer satisfaction. I
hope, I will be the strong decision -maker with leadership quality. Willing to meet different kinds
of people and have the ability to bring out the best in them.

ACHIEVEMENTS:
Academics: - University gold medalist at U.G. level.

- Won the best project award at the U.G. level .

Workplace: - Have been part of the team that designed a

new carburetor to improve fuel efficiency.

- Have reduced production cost by incorporating

a new alloy.

RESPONSIBILITIES UNDERTAKEN AT SCHOOL &COLLEGE LEVEL

• Sports Secretary for the school in 12th Std

• Class representative from II to IV Year at college
• Captain of college football team
• Student Campus Placement Representative at College.
REFERENCES: 1. Dr.V.M.Periasamy
Principal
BSA Engineering College
Nagercoil.

2. Mr.Ashok Nirmalan
The General Manager
Mannar Automobiles Ltd
Pasumalai
Madurai.

DECLERATION:
I, hereby, declare that the above mentioned information is true to the
best of my knowledge.

SIGNATURE
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EMAIL COMMUNICATION

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 EMAIL COMMUNICATION

Electronic mail or email is an easy and effective means of

instantaneous transmission of your information. It requires a computer with an
internet service provider (ISP). Email includes the following:

• Heading
• Salutation
• Body
• Closing
• Signature.
•

Points to remember:

• Enter the addresses of the addressed of the recipient and the sender
accurately.
• Use the subject field to indicate content and purpose.
• In email, informal salutation is preferable like “Hai Sam”. Similarly
informal complimentary closes like ‘Best wishes’, ‘All the best’ are
preferred.

• The language of the email depends on the audience. If the person is your
friend, it can be casual. In business letters, the style should be polite.

• Be informal, not sloppy.

• Keep messages brief and to the point.
• Use sentence case.
• Use the blind copy (BCC) and courtesy copy (CC) appropriately. Don't use
BCC to keep others from seeing who you copied; it shows confidence when
you directly CC anyone receiving a copy. Do use BCC, however, when
sending to a large distribution list, so recipients won't have to see a huge list
of names. Be cautious with your use of CC; overuse simply clutters inboxes.
Copy only people who are directly involved.
• Remember that your tone can't be heard in e-mail. Have you ever attempted
sarcasm in an e-mail, and the recipient took it the wrong way? E-mail
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 communication can't convey the nuances of verbal communication. In an
attempt to infer tone of voice, some people use emoticons, but use them
sparingly so that you don't appear unprofessional. Also, don't assume that
using a smiley will diffuse a difficult message.
• Use a signature that includes contact information.
• Summarize long discussions.

1. Sample Email Message

From: “dean academic” dean@hotmail.com

To: “study abroad group” sag@bu.edu.in

CC: dean, educational development dean@bu.edu.in

Subject: students preparing to study abroad in second semester 2011-12

Date: Fri, 9 January 2012

Dear students,

We hope you enjoy your time abroad next semester. It will be one of
the most important and rewarding times of your education to date. to help
you get the most out of it, we encourage you to read online reviews of past
international students’ experiences at our partner universities. They provide
relevant advice and unbiased information for the students. You can also
contact these past international students if you have further queries. This
resource is provided by iagora.com, and you can find it online here:
http://istudy.iagoi.com. We wish you a wonderful experience abroad.

Dean academics

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2. Write an e-mail to Dr. S. Arokiaraj, complaining about non delivery
of the chemicals ordered for the university exam. Assume yourself as
Narayanamoorthy, the professor of Chemistry.

From: “Dr. S. Arokiaraj” arokia@hotmail.com

To: “Prof. Narayanamoorthy” Narayan@bu.edu.in

Subject: non execution of an order 13/09/2012

Date: Sat, 9 October 2012

Dear Dr. S. Arokiaraj,

We ordered for the supply of chemicals on 13/09/2012. Not more than

a month has passed and the order has not been executed. We require these
chemicals rather urgently for the university exams which are scheduled to
commence on 20/11/2012. Hence, we request you to send the chemicals
immediately. In case we fail to receive the chemicals before 10/11/2012, we
will be rather constraint to purchase the chemicals in the local market and
our order will automatically stand cancelled. We can’t afford to take the risk,
as our requirements are for the university exams.

With Best Wishes

Narayanamoorthy

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PARAGRAPH WRITING

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 PARAGRAPH WRITING
COMPARATIVE PARAGRAPH

Comparison between Human brain and the Computer

A living brain can be thought of as a device for processing information. A
computer is a man made device for processing information. The human brain
weighs about 1.5 Kg. whereas the weight of the computer varies from a few grams
to tons. While blood glucose is the source of energy for the human brain, the
computer works on the power drawn from electricity. The human brain needs a
fairly steady temperature for its effective function. On the other hand, the
computer is not very sensitive to temperature changes. Both the human brain and
computer have same number of parts i.e. approximately 10. The human brain has
unlimited capacity of memory. Though the computer also has a vast memory
power, its memory capacity is limited to technology. If the speed of calculation is
compared between the human brain and computer, computer is faster in
calculation than human brain. However, a computer can never function on its own
unless it given commands for operation. Though the computers today have artificial
Intelligence’, no man-made device can ever match the wonderful functions of
human brain.

ANALYTICAL PARAGRAPH

Electronic Media and its impact on Society

The radio, television and the internet, mobile phones, e-books, i-pods/MP3,
are termed as electronic media. Some of these which were unknown in the past
have now become very powerful in the hands of people. For instance, a mobile
phone can be used to communicate as well as take videos, send and receive short
or text messages, surf the net and store valuable information. These are used by
businessmen and educational and spiritual institutions to communicate and
advertise. Further, the internet has become an important media of learning
as most books are converted to e-books and are easily available for reading.

The effect of this media is unmanageable. It has minimized distance and

now communication can be sent and received instantly. It has helped the business,
trade and service sectors to become rich and popular. However, people are all the
20
time browsing the internet or with their hand phones. They don’t play games or do
exercises like before and are therefore becoming dull and lazy. The proverb, “All
work and no play makes Jack a dull boy” is apt in this context. As all kinds of
information are available on this media, there is rise in the crime, violence and
indiscipline.

ANALYTICAL PARAGRAPH

Electronic Media and its impact on Society

The radio, television and the internet, mobile phones, e-books, i-pods/MP3,
are termed as electronic media. Some of these which were unknown in the past
have now become very powerful in the hands of people. For instance, a mobile
phone can be used to communicate as well as take videos, send and receive short
or text messages, surf the net and store valuable information. These are used by
businessmen and educational and spiritual institutions to communicate and
advertise. Further, the internet has become an important media of learning as most
books are converted to e-books and are easily available for reading.
Get useful study materials from www.rejinpaul.com

The effect of this media is unmanageable. It has minimized distance and now
communication can be sent and received instantly. It has helped the business, trade
and service sectors to become rich and popular. However, people are all the time
browsing the internet or with their hand phones. They don’t play games or do
exercises like before and are therefore becoming dull and lazy. The proverb, “All
work and no play makes Jack a dull boy” is apt in this context. As all kinds of
information are available on this media, there is rise in the crime, violence and
indiscipline.

21
PROCESS DESCRIPTION

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 PROCESS DESCRIPTION
While describing a process of mechanism, usually present passive form of the
verb; i.e. is/are +past participle of verb should be used. Each and every step is
described in sequence by using appropriate sequence words like initially, firstly,
secondly, next, then, consequently, finally, etc. It is used to show link between
processes.

Describe the process of booking a train ticket through an internet:

The process of booking train ticket involves various steps. First, find the name and
number of the train you want to travel and click on "Train Berth Availability"
secondly enter the details of the station you want to depart from and the station you
want to travel to your journey date and class of accommodation . Select the desired
train and class and check the availability of beds. You can also check the train fare
and route at this point. Once suitable train is found to travel on make note of its name
and number. Next, click on IRCTC Online Passenger Reservation Site and register.
Select your train from the list that appears at the bottom of the page and click on
"Book Ticket". Complete the electronic reservation form and click on "Go". You’ll
be shown the details of your booking and you should review these. Click on "Make
Payment". Choose the bank that you want to use to process your payment. Enter and
submit your card details. Your transaction will be processed and you’ll be provided
with a booking confirmation. Print this out and carry it with you when you travel.
Finally, all bookings made both over the counter and on line, are assigned a 10 digit
PNR number. If you’re in the RAC or WL queue, you can check the status of your
booking on the Indian Railways website by clicking on "PNR inquiry", then entering
your number and clicking on the "Get PNR status" button.

Describe the process of making chocolates:

Chocolate is a delicious dessert that many people enjoy. It is rich with

antioxidants which keep the immune system in perfect condition. The process
starts from taking cocoa beans, sugar, additional flavor, vanilla and milk. First the
raw cocoa beans have to be roasted for about 30 minutes in 300 degree oven. Then,
the beans are to be cooled and the husks are to be removed. Now the beans can be
broken into small pieces by using mortars and pestle. In the next stage of crushing,
pepper grinder can be used to crush the bean. The beans are now turned into a
brown mush.
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 Afterwards, the cocoa bean paste is transferred to a small pan and the pan is
kept in a large pan. The large pan is full of water and it is heated. Then the paste is
transferred to a bowl where mortar can be used till the paste attains its smoothness.
Next, sugar, flavor, milk and vanilla are added. After mixing sugar and flavor,
chocolate is poured into a mould or large pan so that chocolate can be cut into
small bars. The chocolate is then cooled. This can be done at room temperature.
Finally, the chocolate is cut into small bars.

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CRITICAL READING AND

WRITING

25
 CRITICAL READING AND WRITING

What is Critical Reading?

?/ Critical reading involves presenting a reasoned argument that evaluates and

analyses what you have read. Being critical, therefore - in an academic sense -
means advancing your understanding, not dismissing and therefore closing off
learning.

To read critically is to exercise your judgement about what you are reading – that
is, not taking anything you read at face value.

Critical Thinking is an Extension of Critical Reading

Thinking critically, in the academic sense, involves being open-minded - using

judgement and discipline to process what you are learning about without letting
your personal bias or opinion detract from the arguments.

Critical thinking involves being rational and aware of your own feelings on the
subject – being able to reorganise your thoughts, prior knowledge and
understanding to accommodate new ideas or viewpoints.

Critical reading and critical thinking are therefore the very foundations of true
learning and personal development.

Critical Reading v. Critical Thinking

We can distinguish between critical reading and critical thinking in the following
way:

• Critical reading is a technique for discovering information and ideas within

a text.
• Critical thinking is a technique for evaluating information and ideas, for
deciding what to accept and believe.

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Critical reading refers to a careful, active, reflective, analytic reading. Critical
thinking involves reflecting on the validity of what you have read in light of our
prior knowledge and understanding of the world.

For example, consider the following (somewhat humorous) sentence from a

student essay:

Parents are buying expensive cars for their kids to destroy them.
As the terms are used here, critical reading is concerned with figuring out
whether, within the context of the text as a whole, " them " refers to the parents, the
kids, or the cars, and whether the text supports that practice. Critical
thinking would come into play when deciding whether the chosen meaning was
indeed true, and whether or not you, as the reader, should support that practice.

By these definitions, critical reading would appear to come before critical thinking:
Only once we have fully understood a text (critical reading) can we truly evaluate
its assertions (critical thinking).

Reading Critically: How Well Does The Text Do What It Does

We can think of a writer as having taken on a job. No matter what the topic,
certain tasks must be done:

• a specific topic must be addressed

• terms must be clearly defined
• evidence must be presented
• common knowledge must be accounted for
• exceptions must be explained
• causes must be shown to precede effects and to be capable of the effect
• conclusions must be shown to follow logically from earlier arguments and
evidence

As critical readers and writers, we want to assure ourselves that these tasks have
been completed in a complete, comprehensive, and consistent manner. Only once
we have determined that a text is consistent and coherent can we then begin to
evaluate whether or not to accept the assertions and conclusions.

27
POST DESCRIPTION

28
 POST DESCRIPTION

Plastic Ride the RECYCLEPlastic

bags
waste in
take

Make a soda bottle

compost
Recycle unwanted
e-waste

Glass
can

Make everyday an Earth Day – Pledge an Act of Green Today

Questions:

1. What do you learn from this poster?

2. What does “Pledge an act of Green today” means?
3. Can you give any other way where recycling can be adopted?

29
 4. What are the different kinds of pollutants? Write briefly how our Mother
Earth can be protected?

Answers:

1. This poster shows a few methods that can be adopted to recycle.

2. If everyone on the planet takes an oath that he/she will not waste water or
paper or anything that leads to pollution, that act will enable to make our
country a green place to live in.
3. Reusing plastic bottles, bags and containers for storage can help to keep
them useful and out of a landfill longer. We can store bottles to store small
items like jewelry, beads and craft supplies.
Using recycled paper saves trees and keep fresh paper out of the consumer
stream.
4. The different kinds of pollutants are air, water, soil and noise pollution.
Following the 3 Rs will be the best means of protecting our Mother Earth –
Reduce, Reuse, and Recycle.

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 “I’m
just
dying Stay alert to
to hear traffic!

Drive the hell and you will be there

Questions:

1. What do you see in this poster?

2. What are the problems you encounter on the city roads?
3. What does the phrase “Stay alert to traffic!” means and explains the slogan
“Drive the hell and you will be there”?
4. Give some points that a road user should have in mind while using the road?

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Answers:

1. The poster shows the outline of a person who had died in an accident.
2. A number of problems are faced by road users. But these days,
overcrowding on the city roads, improper road infrastructure, poor
maintenance of vehicles, pedestrians and vehicle users not adhering to the
rules and regulation on the road, stray animals crossing the road, etc are
some of the problems.
3. While on the road, these days there is tendency of talking on the mobile.
This cause distraction. Another cause is the number of hoarding. So, it is
essential that one should be alert while riding o walking or driving on the
road.
The slogan means, if one drives at a breakneck speed, he will end with death
thereby reaching hell before his schedule time.
4. Points in mind while using road
• Avoid using mobile while driving
• Use the indicator lights whenever needed
• Maintain the vehicle in good condition.

32
ESSAY WRITING

33
 Essay on Communication Skills.

Good communication skills are skills that facilitate people to communicate

effectively with one another. Effectual communication engages the choice of the
best communications channel, the technical know-how to use the channel, the
presentation of information to the target audience, and the skill to understand
responses received from others. Self development, interpersonal skills, mutual
understanding, mutual cooperation and trust is also important to set a complete
channel of most effective and winning communication skills. There are mainly three
types of communication skills, expressive skills, listening skills and skills for
managing the overall process of communication. The basic fundamental of all these
types of communication is emotional skills.

Expressive skills are required to convey message to others through words,

facial expressions and body language. Listening skills are skills that are used to
obtain messages or information from others. These help to clearly understand what a
person feels and thinks about you or understand the other person closely. Skills for
managing the overall process of communication help to recognize the required
information and develop a strong hold on the existing rules of communication and
interaction. Importance of communication skills can never be ignored or neglected.
These skills are the key to executing good management skills. With good
management skills, you can have a team of members who together create an
ambience of open communication, concise messages, probe for clarifications,
recognize nonverbal signals, and mutual understanding. Good communication
involves a set of complex skills.

The modern world today, calls for high scale effective communication skills
in order to win the heavy competition in all spheres of life. For effective
communication, a sender transmits his or her message in a clear and organized form
to maintain and promote the need and interest of the receivers. Receivers or listeners
show interest only if the person communicating is loaded with confidence, gestures
and softness. Apart from management professionals, good communication skills are
also required at all stages of life. Effective communication skills are very important
in all aspects of life, be it work or in relationships. People in organizations typically
spend a major part of their time in interacting with people. Thus it is no surprise to
find that at the root of a large number of organizational problems is poor
communications. This is most obvious in cross-cultural situations where language is
an issue.
Often a person wants to say something but communicates something totally
34
different through vocal intonation and body language. These mixed signals force the
receiver to choose between the verbal and nonverbal parts of the message, which
may not help to get ones message across to that individual because most often, the
receiver chooses the nonverbal aspects.
There are a number of situations when you need to solicit good information
from others; these situations include interviewing candidates, solving work
problems, seeking to help an employee on work performance, and finding out
reasons for performance discrepancies at work. In society it helps in judging an
individual’s ability to communicate with people from diverse backgrounds. Mixed
messages create tension and distrust because the receiver senses that the
communicator is hiding something or is being less than candid. Thus one must
understand that communication skills are not only important to develop an
impression on the other person and get the required work done, but also to not get a
bad idea about themselves in society.

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