CITY HALL COUNCIL MEMBERS

1015 ELEVENTH AVENUE Liz Morris

POST OFFICE BOX 3010 MAYOR
Joe L. Alindajao
DELANO, CALIFORNIA 93216-3010 MAYOR PRO TEM
(661) 721-3300 Joe E. Aguirre, Jr.
(661) 721-3317 TDD Bryan Osorio
www.cityofdelano.org Grace Vallejo

Maribel G. Reyna
CITY MANAGER

March 17, 2020

For Immediate Release

City of Delano Closures and Cancellations

Due to Emergency Declaration

Delano, CA – The Delano City Council approved the resolution proclaiming the existence of an
emergency situation and local emergency on March 16, 2020 to allow the City to more effectively
respond to the novel coronavirus (COVID-19) disease. The resolution allows the City to strengthen
efforts to seek assistance from state and federal partners. The declaration of a local emergency does
not signify an increased risk to the residents of Delano. The declaration of a local emergency allows
the city to provide or receive mutual aid from other jurisdictions and assists in securing available
resources.

The City of Delano is taking preventative measures to protect the community and its workforce.
Following recent federal, state and county guidelines, we are taking the following proactive steps to
help prevent the spread of the coronavirus.

What will be closed or cancelled?

• Nonessential board, commission and committee meetings are cancelled until further notice.
• City Hall will be closed to the public effective March 18, 2020, but we encourage people to
conduct business online or by phone whenever possible to maintain social distancing by
calling 661-721-3310.
• Community Development Department will be providing planning & permitting services by
appointment only, please call 661-720-2269 or 661-720-2265 to schedule appointment.
Inspections services will continue as usual.
• The City’s Human Resources Department will be closed to the public effective March 18,
2020, but will be accepting applications via mail, fax 661-721-3312 or via-email at
dcarrillo@cityofdelano.org. Application submission due dates have been extended three
days. All scheduled interviews and testing have been cancelled or postponed until further
notice.
• The Corporation yard lobby doors will be closed to the public effective March 18, 2020.
Water, sewer and refuse services operations will continue as usual and will be modified as
deemed necessary.
• Transit station lobby doors will be closed to the public effective March 18, 2020. Transit
system operations will continue to run as usual but will be implementing social distancing and
good hygiene. If you need to obtain information on operating routes schedules, please
contact 661-721-3333.
• The Delano Modified Community Correctional Facility has suspended inmate visitation
effective immediately, until further notice.

CITY OF DELANO
Where can I pay my bill or open water, sewer, and refuse services if City Hall is closed to the
public?

• Utility Bill payments can be paid online via the city’s website, resident’s respective financial
institution, IVR auto-attendant pay by phone at 877-719-4135, Drop box located near the
doors at the entrance of City Hall, offsite locations that take payments are Walmart, the two
Fastrips on Cecil Avenue, Dos Portillos Men’s Wear, Mi Rancho Market, and Bob’s Truck
Stop.
• If you need to establish a new account all necessary forms may be submitted via email to
utilitybilling@cityofdelano.org or fax to 661-721-3314. Forms are available on the city website
at www.cityofdelano.org.
• If you need to report a leak, for pressure or water quality problems please call 661-721-3350.

What if I am late in making my payment?

• Understanding the financial impact COVID-19 may have on our residents, for the next 90 days
the City of Delano will be suspending shut-offs of water and sewer services for non-payment.
In addition, late payment penalties will be waived for its residents for the next 90 days.

What happens with recreational and senior services?

• Effective immediately the Jefferson Center will close to the public until further notice, however
the essential senior nutritional support services have been modified to a “grab and go” meal.
Meals on Wheels Program will continue as usual.
• Senior Dial-a-Ride program will continue as normal to provide for essential trips, including
medical appointments and grocery story or pharmacy trips. Please contact 661-721-3333 to
make necessary reservation.
• Reservations for facility rentals, along with recreational adult & youth programs and classes
are cancelled immediately until further notice. Refunds for facility rentals will be provided and
may be requested over the phone at 661-721-3335.

What if I need to adopt an Animal?

• The City of Delano’s Animal Shelter will continue to remain open to the public and will modify
operations as deemed necessary. To adopt an animal please contact 661-720-2244.

What if I need emergency assistance?

• The Delano Police Department is currently functioning on a modified emergency response,

responding to life-threatening emergencies. The front lobby of the police headquarters will
continue to be closed to members of the public until further noticed. The department
recommends non-emergency concerns be reported online or over the phone at 661-721-
3377.
• The Delano Police Department has established a temporary COVID-19 Response Unit
effective immediately. The unit will be responsible of gathering necessary information related
to the COVID-19, provide services to those at risk of the COVID-19 virus and review
complaints on price gouging.

The City apologizes for any inconvenience that these actions may cause; the safety of the public is our
highest priority. The closure of facilities is intended to slow the spread of the COVID-19 outbreak for
the public good. We will continue to assess the evolving situation and may make additional changes as
necessary. Please continue to check the City’s website for updates at www.cityofdelano.org or follow
us on Facebook, Instagram and Twitter.

CITY HALL 1015 ELEVENTH AVENUE, DELANO, CA 93215