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Is a unit of work executing a business

JOB transaction
No need of user intervention

(1) Create a PGM.FILE entry with TYPE=B and


BATCH.JOB=@ BATCH.JOB.CONTROL
Components of a Service BATCH Is a set of JOBS that form a business transaction

(2) Create a BATCH record with the JOB.NAME


as PGM.FILE record
SERVICE Is a trigger to execute a BATCH

Configuring a (3) Create a TSA.SERVICE record with the ID

TSM
JOB in T24 same as BATCH record ID

(4) Start TSM


TSA.SERVICE
(5) Note down the TSA ID for your routine
COB

(6) Now start the TSA's

Description
TSA.SERVICE
Server Name
As the name signifies, it is an
application in T24 where the Work Profile
services are defined
User

Service Control - field that controls the starting and stopping


of this service. If set to START, T24 will allow us to start TSM
by issuing the command START.TSM. To stop the TSM, set
this field to STOP.

Review Time

TSA.WORKLOAD.PROFILE

Application used to specify the number


of agents.
Time

The number of agents in


TSA.WORKLOAD.PROFILE can be set Agents Required
based on time. Agents can be
increased/decreased based on time
(T24 application server time).