Standard Operating Procedure

Complimentary Stay
The hotel extends courtesies like entire stay complimentary or room only
complimentary to many of their valued guest; all such cases need to be authorized
by the general manager, resident manager or the sales and marketing manager.
Purpose
The purpose of his policy is to ensure that no charges are to be taken from the
guest at the time of settlement bills.
Procedure
1. All the complimentary rooms are need to be authorized by the GM, there is a
special form called the complimentary room slip which needs to be filled.

2. The staff requesting for a complimentary room must fill this form and send he
same to the GM’s office for authorization.

3. Once the form is signed it is sent to the reservations to make the booking.

4. At the time of departure, the cashier must check the billing instructions, if the
whole stay is complimentary, then the guest is asked to sign the bill only.

5. If the part of the bill is to be charged to the guest, then the same is presented
o he guest for settlement.