William Santiago

Greater New York City Area

Technical Quality Manager at SAP

Summary
ERP/SAP Technology professional with extensive experience in implementing enterprise software
solutions for a wide range of industries. Decisive, action oriented and results-focused.
- Experienced in all aspects of systems implementation including, technical project management,
change management, service delivery, and operational support.
- Experienced with project management methodologies such as; Solution Manager, ASAP
- Versed in managing project scope, cost avoidance, resource management, and budget
management
- Current on latest platform releases from SAP and trending solutions recommended by SAP

SAP Architecture and global landscape expertise,

- Experience developing customer proposals, technical presentations, and landscape diagrams
- Sizing and scoping of core SAP platforms (NetWeaver, ECC, BI/BW, SCM, Portal, XI/PI, Solution
Manager, etc)
- Understanding of bolt-on functionality (BI Accelerator, TREX, SAP Web Dispatcher, etc)
- Disaster Recovery and High Availability expertise specific to architecture components and
landscape recommendations
- Experience with HP Integrity and VM environments running SAP
- Familiarity with in-memory SAP HANA platform
- Understanding of cloud solutions, virtual platforms, and future roadmap of SAP support of cloud.
Ability to craft custom solutions that may be innovative offerings in the marketplace
- Working knowledge of ABAP and Java stack requirements
- Up to date on current platform releases from SAP and trending solutions recommended by SAP
- Familiarity with compliance models such as FDA compliance for SAP
- Knowledge of midrange hardware, including CPU's, disks, cards, storage
- Knowledge of the midrange operating systems, i.e. HP-UX, Win, Linux
- Knowledge of midrange networking connectivity
- Knowledge of infrastructures and middleware (Active directory, WAS, databases)

Publications:

Experience
Technical Quality Manager at SAP
January 2013  -  Present  (3 years 6 months)
• Delivery of MaxAttention engagements for projects and operations
• Delivering Application Lifecycle Management strategy plans for customers
• Holistic understanding of the customer situation including solution landscape, core business
processes, interfaces, critical projects and top issues and the corresponding documentation in the
SAP Solution Manager
• Establish SAP Solution Manager as a collaboration platform for developing and driving detailed
engagement, service plans and action plans to safeguard the customer’s operation as well as
implementation and upgrade projects
• Identification of technical risks and top issues. Definition of the corresponding action plan
to manage the top issues, including actions for the customer, SAP partners, and all SAP
departments.
• Ensure resolution of issues and top issues according to engagement deliverables

SAP Consultant - Project manager at SAP Consultant - Project manager

August 2010  -  December 2012  (2 years 5 months)
> Merck / MSD - SAP Infrastructure Solution Engineering / Infrastructure Project Management
support.for Merck SAP Global implementation performing both Solutions Integrator and PM roles
(10 months)
Provided expertise and direction on infrastructure deployment activities in support of core SAP and
HR business initiatives including project planning, cost analysis, and sizing and scoping of core
SAP platforms (NetWeaver, ECC 6.0, BW/BIA, SCM, Portal, XI/PI, GTS).
Led and facilitated deployment and maintenance activities employing an onsite/offshore model in
support of DR, UNIX mid-range servers, storage management, and Oracle 11g upgrades ensuring
the technical readiness of the SAP environments.
Developed and delivered status reports, proposals, capacity demand projections, and requirements
documentation to senior leadership and key stakeholders.
Tracked issues, distributed minutes and followed up on action items adhering to project timelines
and using standardized project management tools and processes.
Ensured the oversight and application of system engineering processes in support of delivery of
new infrastructure for ongoing business deployments in EMEA and Asia-Pac regions

> Private investment firm - Project management support (9 months)

> Global Crossing - SAP Consultant - project management support (9 months)
Supported SAP platforms ECC 5.0, Solution Manager, BW 7.0 including OS and DB.
Managed user-licensing, IT audit, incident and production change control processes.
Supported all on-going SAP development efforts, support-driven maintenance efforts, and all SAP
business deployments including Latin America region.
 Responsibilities included project planning and coordination of onsite/offshore Basis resources
covering: system sizing and capacity management, backup and recovery, applying OSS notes,
client copies, system refreshes, performance monitoring, transports, and job scheduling.

ERP Infrastructure Engineering at Merck

February 2007  -  May 2010  (3 years 4 months)
Responsible for planning, designing physical architecture and engineering of infrastructure
components required in implementing the SAP ERP solution suite (ECC, BW, PI, SCM, LC, APO,
EP, SolMan, MDM, GTS) and partner solutions (Sabrix, eSourcing) globally throughout Merck.

Provided technical leadership and overall project planning for the Engineering team.
Collaborated in strategic designs and delivery of server (HP Superdomes) and client computing
platforms, output management (HPOM), job scheduling, networking (including load balancing),
service monitoring (HP OVO), database and data management, analytics (BIA), enterprise SLA
monitoring, and capacity management (EMC).
Led effort to establish initial reference architecture and technology roadmap for SAP,
Coordinated design and development of centralized system monitoring (SolMan).
Engineered infrastructure in collaboration with IT infrastructure teams (Unix, Storage, Basis) for the
SAP-based ERP solution cognizant of all qualification protocols.
Managed the migration of non-SAP components from physical to virtual infrastructure (ESX)
Aligned business requirements with technology architecture and SAP landscape design.
Managed identifying and evaluating hardware and software vendor services including cost analysis
and resource allocation in support of global SAP implementation

SAP Center of Excellence at Merck

February 2007  -  May 2010  (3 years 4 months)
Provided technical leadership, project management, and administration for global SAP rollout.

Sr. SAP Basis Administration at Coach Leatherware

December 2004  -  January 2007  (2 years 2 months)
Responsible for SAP administration and security of SAP 4.5B systems supporting all finance,
inventory management, and sales & distribution functionality on HP servers and support of Data
Warehousing application

SAP Basis Manager at Barnes & Noble

2000  -  2004  (4 years)
Responsible for management and overall administration of all SAP release 4.5B systems
supporting FI, CO, MM and SD modules on HP N-class servers and Oracle release 8.
Provided technical leadership and overall project management for the SAP Basis team.
Education
New York University
Bachelor of Arts, Biological Sciences, Computer Science
William Santiago
Greater New York City Area
Technical Quality Manager at SAP

1 person has recommended William

"Bill is a knowledgeable and smart individual. He takes time to fully understand the essence of
the project and always ensures its success. He has a tremendous technical background and can
effectively communicate the key aspects to non-technical audience. Bill is a social and an easy
going person with a great sense of humor which makes him resilient to any stressful situations.
Furthermore, his communication, leadership and social skills make him a valuable asset to any
team."

—Aleksandr Arbitman, Performance Engineering / Automation/Tools Manager,  Accenture,  worked

with William at Merck

Profile Notes and Activity (1)

6/23/2016—View by SAP S/4HANA Online Training