BUSSINES E-MAIL

Dear Mr Mitchell,

I am writing in reference to the current situation with the Skipton Airport Project. We have
a number of questions which we hope you could answer.

First of all, could you please provide us with an update on where you are on the Skipton
Airport Project. We would also appreciate it if you could clarify what the current issues
with the delivery system are, and confirm when you expect them to be resolved.

In addition, at the end of our last meeting we requested a copy of the latest project update
report. Unfortunately, we have still not received it. We would appreciate it if you could
forward this to us.

Could you also please confirm whether the post-installation support covers the equipment
24 hours a day? And what is actually included in the support? In particular, we would like
to have confirmation if the cost of parts and labour are included in the package? We require
this information as soon as possible.

And lastly, we are considering extending the period of the post-installation support from
your company from 6 months to 12 months. We would be very grateful if you could
provide us with a quote for this extension.

I would really appreciate it if you could deal with these matters urgently.

I look forward to hearing from you.

Yours sincerely,

IAN MCBRIDE.

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 SALES E-MAIL.

Dear Mr. Jones:

Congratulations on the grand opening of your fourth location in Algester!

I live right in the area, and have seen other pizza restaurants come and go. While we do all
love pizza, it’s easy for a smaller pizzeria to get lost in the shuffle.
Your best bet to reach hungry young people is through carefully crafted social media
campaigns. As a social media manafer, I could easily increase your social media presence
for the local area through targeted content and facebook/ Instagram ads.
Interested? Let’s have a chat about how can we work together to give your pizzeria the best
opportunities for success! Let me know when the best time for you to meet would be – Say
tomorrow at 2 pm?
Thank you so much.
Kind regards,

Ian Mcbride

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 ADVERTISING E-MAIL

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 MAKING A REQUEST/ COMPLAINT

Dear Mr Smith

I recently saw an advertisement for your new range of kitchen equipment.

I own a small retail shop selling household goods and am interested in buying some of your
new products. Could you therefore please send me your price list?

I would also be grateful if you could include details of delivery and postage.

Thank you in advance.

Best regard,

Ian McBride.

Dear (title) ____:

I wish to complain about ____ (name of product or service, with serial number or account
number) that I purchased on ____ (date and location of transaction).

I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I
would like you to ____ (what you want the business to do).

When I first learned of this problem, I contacted ____ (name of the person, date of the call)
at your company, and was told that nothing could be done about my problem. I believe that
this response is unfair because ____ (the reason you feel the company has an obligation to
you). I would like a written statement explaining your company?s position and what you
will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not
hear from you within ____ days I will file complaints with the appropriate consumer
agencies and consider my legal alternatives.

I am attaching copies of my receipt or __________ (other proof of payment or

documentation of your complaint).

You may reply to me at this email or call me at (phone number).

Sincerely,

(your full name)

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