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Customer Company
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Properties). Once the appropriate entries have been made here, these fields can be updated with
the "Update Field" function (can be found in the context menu for the individual fields).
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current document should be specified respectively in the field above.
Document history
The document history should provide an overview of the development of the document. Different versions with
their date, author and possible comments should be entered here.
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Customer Company
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Contents
Page
1 Background..................................................................................................................... 5
2 Goals and project closing criteria.................................................................................6
2.1 Delivery units and services....................................................................................................... 6
2.2 Scheduling goals / Milestones.................................................................................................. 6
2.3 Project budget.......................................................................................................................... 7
3 Scope............................................................................................................................... 8
3.1 Scope of business processes................................................................................................... 8
3.2 Scope of organization............................................................................................................... 9
3.3 Scope of sites........................................................................................................................... 9
3.4 Scope of resources.................................................................................................................. 9
3.5 Scope of data........................................................................................................................... 9
3.6 Scope of technologies............................................................................................................ 10
3.7 Scope of customers / suppliers.............................................................................................. 10
4 Assumptions, constraints and external dependencies.............................................11
5 Responsibility of the customer....................................................................................12
5.1 Jobs and tasks....................................................................................................................... 12
5.2 Resources and staffing........................................................................................................... 12
6 Critical success factors................................................................................................13
7 Risks.............................................................................................................................. 14
8 Valid change requests towards project scope...........................................................15
Annex................................................................................................................................... 16
A. Glossary and abbreviations.................................................................................................... 16
B. References, accompanying documents..................................................................................17
The table of contents does not have to be created again. To accept the changes made, simply select the "Update
Field" option from the context menu. If hew headings have been inserted since the last update or if the structure
has changed in some other way, it is recommended to select the "Update entire table" option. Otherwise, you
could simply select "Update page numbers only." Up to Level 3 headings can be listed in the table of contents.
The styles should be used to structure the document. These allow simple and consistent formatting of the
documents used in the specific project, but also across all projects.
The “Heading 1 noIndex” style is formatted in exactly the same way as the "Heading 1" style, but is not taken
into account in the table of contents. (See document history)
The "Heading 1 noNumber” headings do not have a structure number, but do appear in the table of contents.
(See Annex)
The "Heading 1 Annex” style is provided for formatting the individual sections in the annex. The individual
headings are structured with uppercase letters instead of numbers in this case. The "Heading 2 Annex” style is
provided additionally for further subsections in the annex.
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Customer Company
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Standard text should be formatted with the "Text" style in order to avoid problems when changing the standard
style.
The following chapters and sections frequently contain tables, which are suitable for providing a clear overview.
If the points being described are very extensive however, a table listing can also be omitted.
The project scope statement is the description of the project scope, major deliverables, assumptions, and
constraints. The project scope statement documents the entire scope, including project and product scope. It
describes, in detail, the project’s deliverables and the work required to create those deliverables. It also
provides a common understanding of the project scope among project stakeholders. It may contain explicit
scope exclusions that can assist in managing stakeholder expectations. It enables the project team to perform
more detailed planning, guides the project team’s work during execution, and provides the baseline for
evaluating whether requests for changes or additional work are contained within or outside the project’s
boundaries.
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Customer Company
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1 Background
This section describes the customer's company in relation to the project. It clarifies why the project
was initiated, its significance for the customer's company, specific or long-term goals that the company
wants to achieve and the contribution made by the project to the customer's overall strategy.
The significance, goals and strategy of company can be cited at this point however, because the project order is
an internal document.
The background description out of the project charter could be used at starting point here, but should be
described in more detail may be.
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Customer Company
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A deliverable is any unique and verifiable product, result or capability to perform a service that is
required to be produced to complete a process, phase, or project. Deliverables are typically tangible
components completed to meet the project objectives and can include elements of the project
management plan. Deliverables also include ancillary results, such as project management reports
and documentation. These deliverables may be described at a summary level or in great detail.
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Customer Company
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The financial framework within which the project has to operate is described here. Depending on the
size of the framework, it may make sense to provide further details for individual parts.
Area Amount
Project
Subproject
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Customer Company
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3 Scope
This section describes the boundaries of the project. It should be clarified which aspects belong to the
project and may be changed in the framework of the project and which aspects should remain
unchanged. This could include, for example, customers, suppliers, products, processes, organizations,
data, volumes, technologies or resources.
The sections listed below should help elaborate an overview of which aspects will be considered in the
course of further proceedings and which will be ignored. In addition, the responsible persons or
contacts for the points can of course also be added.
The points listed here should be taken as a suggestion. They can be supplemented or also removed as required in
actual projects.
The preparation of a detailed project scope statement is critical to project success and builds upon the major
deliverables, assumptions, and constraints that are documented during project initiation. During project
planning, the project scope is defined and described with greater specificity as more information about the
project is known. Existing risks, assumptions, and constraints are analyzed for completeness and added or
updated as necessary. The Define Scope process can be highly iterative. In iterative life cycle projects, a high-
level vision will be developed for the overall project, but the detailed scope is determined one iteration at a time
and the detailed planning for the next iteration is carried out as work progresses on the current project scope
and deliverables.
Project exclusion: Generally identifies what is excluded from the project. Explicitly stating what is out of scope
for the project helps to manage stakeholders’ expectations.
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Customer Company
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This section defines which sites are to be affected by this project in terms of the site types and also the
special, physical facilities at a particular site.
This section defines which resources used in the organization are to be considered. This could
include, for example, machines, information systems or applications.
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Customer Company
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This section defines which customers or suppliers from the customer area are to be considered in the
project.
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Customer Company
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A R E Item
• Constraints. A limiting factor that affects the execution of a project or process. Constraints identified with the
project scope statement list and describe the specific internal or external restrictions or limitations associated
with the project scope that affect the execution of the project, for example, a predefined budget or any imposed
dates or schedule milestones that are issued by the customer or performing organization. When a project is
performed under an agreement, contractual provisions will generally be constraints. Information on constraints
may be listed in the project scope statement or in a separate log.
• Assumptions. A factor in the planning process that is considered to be true, real, or certain, without proof or
demonstration. Also describes the potential impact of those factors if they prove to be false. Project teams
frequently identify, document, and validate assumptions as part of their planning process. Information on
assumptions may be listed in the project scope statement or in a separate log.
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Customer Company
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Customer Company
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Customer Company
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7 Risks
This section describes some of the key project risks and their potential impact on the success of the
project. This list of risks should be regarded as provisional rather than complete because risks are
identified and have to be dealt with continuously during the course of the project. Risks can relate to
operating principles, conflicts of interest or priority, choosing between alternatives, the use of
resources or unfulfilled responsibilities.
Use the list of High Level Risks out of the project charter as a starting point here and develop the list
based on the knowledge gained during conducting this scope statement.
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Customer Company
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Customer Company
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Annex
I. Glossary and abbreviations
If abbreviations have been used in this document as well as terms that need to be defined in greater detail,
whose common understanding for every user is a prerequisite for the success of the project, this is an
opportunity to do this.
Term Explanation
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Customer Company
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If reference has been made in this document to other, external documents, these documents should
be listed here.
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