Standard Operating Procedure

Room Assignment
The front office assistant in the morning shift checks tentative room blocking
done by the night shift, and amend whenever necessary and if required. This
is done so that each guest’s rooms ready one hour prior to arrival, to ensure
a smooth check –I without the guest having to wait.
Reason
The rooms assigned to the guests must be done according to the guest
preference and requirement.
Procedure
1. The front office assistant, while going through the arrival list for the day,
marks the special request of the guest.

2. The front office assistant should then look for the available, the vacant and
dirty rooms that can be per-assigned to the guest, by checking the system.

3. The rooms should be block in the order of the request and preferences of the
guest.

4. If in case the request of the guest cannot be met, it should be seen that the
guest gets the best alternative available, and the same explained to him/her
on arrival

5. It should be ensured that the individual guest profile of the guest requesting
specific type of rooms is updated and the information used as a benchmark,
for the further visits of the guest.

6. Room assignment should be done according to the time of arrival of the

guest.
For all arrivals, rooms should be pre-assigned one in advance according to the
requirement and preference of the guest. This reduces check-in time and
ensures speedy and personalized service.