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Contents
1 Introduction .............................................................................................................................................4
2 Administration .........................................................................................................................................4
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2.12 VPBX Manager – Call Routing....................................................................................................... 19
3 Reports ................................................................................................................................................ 21
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1 Introduction
Jazz’s Business Line 2.0 is the most advanced, reliable and user friendly module in which a Jazz’s
Customer can manage its customer data and create the complete access point for Business Line 2.0 User
by registering employees and assigning them with Assign User Groups, Extension, Call Forwarding,
Recording of the Menus and other capabilities that be used for the purpose of Virtual VPBX as well as a
Virtual Call Center. Company Administrator can assign a flow to the customer based on their
requirements and allow customer to function independently.
https://businessline.mobilink.com.pk/Businessvpbx/
2 Administration
2.1 VPBX Administrator (Company Manager)
The first view after login into the platform will be of the Dash Board.
- Home
Dashboard
- VPBX Manager
Working Hours (Setting up the working hours as per Company)
Create Departments (Defining Departments in the Company)
Extension Details (Extensions made available in the portal by Jazz)
Update Extensions (Update the extension of a user/users)
Call Forwarding (Defining Call Forwarding)
List Manager (Defining White List and Black List)
Sound & Settings (Setting up the IVR Flow as per Company)
Call Conference (Setting up call conferencing’s)
IVR Flow (Defined Company IVR Flow)
Event Details (Created Events and Timings of the events)
Call Routing (Setting up call routing on input DTMFs)
Good Bye SMS (Send Good Bye or Thanks you SMS on call hanging)
- Reports
Conference Details (Details of the Conferences)
Forwarding Details (Details of Call Forwarding)
Account Info (Account information details)
CDR Details (Details of the Call Data Records)
Outbound Details (Details of All Outbound Calls)
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Flow of VPBX Setup
Set Working
hours and
Holidays
Add MSISDNs
to
Departments end
Create
Create Users
Departments
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2.2 VPBX Manager - Set Working Hours
VPBX Manager -> Set Working Hours
The purpose of Working Hour is to enable Company admin to set their working hour.
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2.4 VPBX Manger – Extension Details
VPBX Manager -> Extension Details
Verify the Extensions allocated along with Extension Number, Department, Designation, Mobile Numbers, and
Name etc.
Important Note: Please assign Number(s) for the Operator/Receptionist of the Company by selecting Select
Operator Tab against the extension number.
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2.5 VPBX Manger – Update Extension
VPBX Manager -> Update Extensions
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2.6 VPBX Manager – Call Forwarding
VPBX Manager -> Call Forwarding
Step 2: Assign the Number on which the Call Forwarding needs to be enabled in
Call Froward From Field.
Enter the number where you want to put forwarding on. This number must exist in subscriber form of the
respective company.
Step 3: Assign the Number on which the Calls will be forwarded in Call Forward
To Field.
Enter the number where you want to forward the call. This number must exist in subscriber form of the
respective company.
Step 4: Assign Dates in which you want the call forwarding to be implemented.
Select the During Period time range for the active configuration of Call Forwarding. Only the time period set in
this configuration will activate the settings for call forwarding tab.
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Step 5: (Optional) Activate Play Prompt
If Admin wants to activate a special prompt to play select Play Sound Prompt
The purpose of List Manager to enable Black List and White List on the Free Inbound Calling Solution Suite, To
access the List Manager, please select List Manager Option.
- White List (List of Numbers that are only allowed to make calls to the company or Company members can
call that number)
- Black List (List of Number that are not only restricted to male calls to the company or company members
can call them)
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Step 3: Browse the File on your computer by clicking File Input
1. Open MS Excel. Create new excel file. The file need to be uploaded successfully, you should add “caller_id”
in the first row.
2. You can add the single number in single row
3. For more than one numbers yon need to add your desired numbers from second row & so on.
4. Save the excel file in “<any name>.CSV” format. Uploading of the file other than “.CSV” will not be accepted.
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2.8 Sound and Settings
VPBX Manager -> Sound and Settings
The purpose of Sound & Settings is to enable Company admin to create the welcome message as well as play
other messages on the company VPBX. The Sound & settings page hold all the default prompts audio any
changes and events based notification are made on this page.
Changeable Files
Main Menu
- The Main Menu Voice Files include the welcome note, company name and names of the departments,
Operator Extension and Extension Calling. It is the identity of the company.
Off Time
- This Voice file is used after office Hours, usually applied after 6pm onwards to communicate that the office
is no longer operational for the day.
Bye
- This Voice file at the end of the call for the purpose of communicate pleasantries to the caller.
Feedback
- Incase company admin want to take the feedback from the customer, this voice file is updated.
Recording
- Incase company admin wants to use a special recording of Voice Messages, this voice file is updated.
Music on Hold
- If the company admin wants special music on hold including advertising of the company products this voice
file is updated.
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Call Forwarding
- If the company admin wants special music on call forwarding including advertising of the company
products this voice file is updated
Note: The file Format shall be Sample Rate: 8 KHz, Bits per sample: 16
with .Wav Format
Optional Features:
Bye Menu
Step 1: Upload File for Bye
Feedback Menu
Step 1: Upload File for Bye
Music on Hold
Step 1: Upload File for Bye
Call Forward
Step 1: Upload File for Bye
Note: The file Format shall be Sample rate: 8 KHz, Bits per sample: 16
with .Wav Format
Note: Multiple files can be uploaded in single time.
Intercompany call conference feature used in significantly VPBX. Through this feature, only VPBX ADMIN can
setup the call conference bridging within the listed subscribers in any company account
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Step 1: Select the users which will be part of the conference from To category
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Step 3: Set Duration of the Conference Call
Set the time range when you want to start the conference.
- SMS
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2.10 VPBX Manager – IVR Flow
VPBX Manager -> IVR Flow
IVR Flow is the newest feature used in VPBX. Through this feature, only VPBX ADMIN can setup the call IVR flow.
Within the listed subscribers in any company account
Special event list will show here. To create an event it requires “name” and the “duration period” of the event,
audio files can be selected during the creation of event and set accordingly.
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2.12 VPBX Manager - Call Routing
VPBX Manager -> Call Routing
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2.13 VPBX Manager - Good Bye SMS
VPBX Manager -> Good Bye SMS
Purpose: Setting up Good Bye SMS that will be sending on call hanging.
3. Reports
3.1 Conference Details
This report allows the company admin to view all the conferences that have been arranged.
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3.3 Account Info
This report communicates the usage against the package that has been purchased by the company.
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4. How to Use Jazz Business Line
Making a Call
In order to make an outbound call from your Business Line Solution; dial 66 followed by Mobile
Number.
NOTE: Once account is unsubscribed then no previous data will be available for that account.
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