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Lonsdale Institute PTY LTD

Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

BSBMGT615 –Contribute to organisational change

Assessment # 1 Assessment Type Project Due Date

Assessment Conditions

This is an assessment that may be worked on in study time and as homework.


Assessment presentation should be completed in a manner that is appropriate to professional business reporting.
All sections and requirements of the assessment task must be included.
Feedback may be sought prior to submission.
Where necessary include forms, pictures, charts etc. may be added as attachments

Student details

Student Name: Student ID:

Re-submissions

If you receive NYC for your assessment you must make the necessary adjustments and re-submit. Please rename
your file with RESUB1 /RESUB2 etc. It is important to do this to distinguish between the old file and the new one with
the adjustments

Declaration of Authenticity

The above named student, confirm that by submitting, or causing the attached assignment/s to be submitted, to
Lonsdale Institute Pty Ltd, I have not plagiarised any other person’s work in this assignment and except where
appropriately acknowledged, this assignment is my own work, has been expressed in my own words, and has not
previously been submitted for assessment. I do understand and accept the consequences of academic misconduct
according to Lonsdale’s Policies and Procedures.

Scenario

TA102 FO Assessment Task Page 1 of 7


TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

Lonsdale Fitness went through a rapid expansion and all franchises were left to function as independent
units. Lonsdale Fitness wants to increase client satisfaction and has now decided to standardise the way
in which the franchises operate. Complaints received from clients have initiated this change.
o This is what is intended – same systems developed and used in head office, same customer
service techniques, same fitness classes and changed monthly
The CEO and Board are very keen but are also expecting resistance from some personal trainers who
believe they create better routines than head office. No one is aware of the impending changes.

You are being given the responsibility of developing a detailed organisational development plan which
will clearly address what is needed to be developed, how and why the development will occur

Assessment Task

STAGE 1 – SWOT analysis

Identify and list the key elements in each quadrant. Get these down on paper as the first step.

Internal: Strengths & Weaknesses


The top two sections (STRENGTHS and WEAKENESSES) both originate internally. These are things
that you can control. Strengths are helpful; Weaknesses are harmful.

STRENGTHS:

Lonsdale fitness has different physical stores: a headquarters and franchises locally.

Great professional human talent in each of the venues.

Wide variety of machines and implements for the development of activities.

Accessibility in subscription prices and different promotions for new and old users.

TA102 FO Assessment Task Page 2 of 7


TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

WEAKENESSES:

External: Opportunities & Threats


The lower two sections (OPPORTUNITIES and THREATS) both originate externally. These are things
that you cannot control. Opportunities are helpful; Threats are harmful.

STAGE 2 – Organisational Development Plan – (use layout/format below)

ORGANISATIONAL DEVELOPMENT PLAN


Project Name

Prepared By
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TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

Date (MM/DD/YYYY)

INTRODUCTION
This is where you discuss the reasons, advantages and disadvantages of the current situation:
(a) Discuss the factors that have shown that the change is needed.
(b) Discuss the advantages of this organizational development and the need for clear planning
(c) Discuss briefly how resistance and reluctance to change will be managed.

ORGANISATIONAL DEVELOPMENT SCOPE - OVERVIEW

(This section can be brief. It provides an overview of the topics that will be covered in the main body of
the plan.)

a. Stakeholder Management

Who will be affected by the business changes?

Mention the support you expect from each of the stakeholders and their influence on the organisation.
Discuss your plan for building greater support among those with the most influence. Who are the
supporters and who are the challengers to implementing the project?

Mention how much the stakeholders’ currently know about the project and plan. How much do you want
them to know? How will you engage stakeholders to be willingly involved and support the change?

(This information could be written in an essay or report format or placed in a table such as
…)

Awareness Degree of Influence


Stakeholders
Support or Plan for greater support
(At least 3) H/M/L H/M/L
Challenge

b. Communication

Without accurate and on time information shared amongst involved stakeholders, confusion, resistance
and frustration will prevail. How will you invite open feedback and then respond constructively?

Describe stakeholder groups (should be the same list as previous topic) Develop a communication plan
that specifies who will get:

 What information?

 At what time?

 In what format(s)?

 Means of delivery and recording?

TA102 FO Assessment Task Page 4 of 7


TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

Stakeholders What? When? Format Means of delivery


(At least 3) and recording

c. Training

The education plan is the basis for the training activities. It needs to be tailored to the needs of the user,
well understood and effective. Discuss how you will:

I. Learn and understand the training needs of each stakeholder group

ii. Develop training activities?

iii. Deliver content by the appropriate method?

d. Stakeholder Objectives

From what you identified earlier you are aware of what is important to the stakeholders and are now able
to answer questions and gain support

Serious concerns or misunderstandings must be responded to promptly if you are to convince


concerned stakeholders the project is in their best interest. State how you would respond to these
concerns. Example: (One on one or group meetings, before and after comparisons and costings).
(This information could be written in an essay or report format or placed in a table such as…)

Stakeholder Groups Known Concerns


(At least 3) (Suspected basis for Response to concerns
resistance - if any)

Plan to make senior management commitment to the project visible to all. List the supporting actions they
could take to display this commitment

Management positions Proposed Supporting Actions

TA102 FO Assessment Task Page 5 of 7


TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

COMMUNICATION AND TRAINING OBJECTIVES


The key to organisational development is effective and strategic communication. Talk to stakeholders to
discover what they require, then design an effective Communication and Training Plan.

Your Plan must:

 Identify stakeholders
 Identify the best format and means of communication to each stakeholder.
 Identify skills gaps
 Describes the purpose
 Identify timing, location and attendees.
 Describe preparation, if necessary, to put each communication & training item in place and what
to do to keep all stakeholders well informed.

Communication
and Training Stakeholder Skill
Strategy Timing Purpose Method
Target required/exists

Provide the Organisation with Information Necessary to Prepare for Upcoming Changes

Look at the departments within the organisation and list the changes to policies and procedures that will
need to be made.

Department Timing:
Training or
Existing Change Urgent
(At least 3) Purpose information
policy to policy Medium required
Low

ORGANISATIONAL CHANGE MANAGEMENT: APPROACH AND RESOURCES

Develop a Risk Response Plan for Organisational Change. Identify all sources of uncertainty in this
Organisational Change project, Uncover and maximise opportunities to promote the change, prioritise
threats and develop response plans for those that pose true risk to the project.

Choose five examples from the bullet points below and explain how you would
deal with these 5 organisational risks:
 Insufficient workforce data limiting the ability to plan fully and effectively
TA102 FO Assessment Task Page 6 of 7
TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB602015 Advanced Diploma of Business
BSBMGT615 Contribute to Organisational Change

 Reputation risk associated with the quality and quantity of staff

 Workforce not reflecting diversity

 Inefficient, ineffective management of human resources

 A workforce that is inflexible and does not have the necessary capabilities to

 deliver future services necessary for the organisation to achieve its goals

 An inability to attract and retain high quality staff

 Learning and development resources being allocated to activities which do not

 support the strategic goals of the organisation

 Inability to meet community and/or government expectations regarding provision

 of services

 Inability to adapt to new or changing conditions

 Inability to match staff with changing work requirements

 Lack of induction for new staff,

Create a team who are responsible for identifying changes to the workload and
planning issues in relation to the workforce.

Use the four bullet points below and explain what is expected to be achieved:
 What means of communication will you use to inform those who will be affected by the new
system.

 What type of response plan communication will there be and why are you undertaking it?

 How have you arranged for potential users to be able to provide feedback, ask questions, etc?

 What process will you provide that allows specific groups to request modifications to the existing
project plan?

TA102 FO Assessment Task Page 7 of 7


TA102 PP Assessment Management (SNR1.8-1.12) (ESOS 14.2) V4 Oct 2016
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F