Course title : Enterprise Resource Planning (ERP)

Batch : PGDM 2018-20

Term :5
Credits :3
Faculty : Dr. Neetu Ganapathy Email ID : neetug@sdmimd.ac.in
About the Course
Introduction:
Enterprise Resource Planning (ERP) has gained critical importance in today’s business
world. ERP is a business management system that integrates and supports the various
functional business modules of an enterprise. It automates repetitive tasks and integrates
business activities such as inventory management and control, order tracking, customer
service, finance and human resources.

Across the world, organizations, big and small, are implementing ERP systems to run
their operations more effectively and efficiently. ERP packages, when carefully chosen
and implemented, have resulted in increased productivity and dramatic rise in profits for
several organizations. But many ERP implementations have failed miserably resulting in
companies filing for bankruptcy. Thus, it is necessary to understand what it takes to
successfully implement an ERP system.

This course looks at ERP from three different perspectives, namely, people, process and
technology. It delves into the various aspects of ERP starting from its evolution to its
implementation. You will learn how ERP is being used by organizations for better
decision making. You will also discover the factors critical to the success of an ERP
implementation and understand the reasons for failure.

Course Objectives (COs)

The objectives of this course are to help you to understand
 ERP systems, their working, evolution and architecture
 ERP and CRM marketplace and packages available
 How to evaluate, acquire and implement an ERP system and the associated
challenges
 How to ensure a successful implementation
 Benefits and drawbacks of implementing ERP systems on premise and on the
cloud
In addition to the above, this course will also aim to enable you to refine your
communication, group work and research skills.

Alignment of the course objectives with SDMIMD’s Vision and Mission

This course advances the mission of our Institute, which is to create business leaders who
will relentlessly pursue individual and organizational excellence, who will be successful
in dealing with change and create value for the self and for society. This is achieved by
this course in the following manner:

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Organizational Excellence: This course will enable you to demonstrate a good
understanding of ERP systems and their working. You will be able to guide organizations
to run their operations effectively and efficiently using ERP systems thus, paving the way
towards organizational excellence.
Dealing With Change: Implementing an ERP system brings about a huge change in the
entire way of doing business. Effective change management procedures need to be put in
place to ensure a successful implementation. This course will equip you to manage
change effectively.
Value Creation: You will enhance your worth by developing the ability to think
critically and help organizations implement and use ERP systems to gain operational
efficiency.

CO-PEOs Matrix
PEO 1 PEO 2 PEO 3 PEO 4 PEO 5
Enterprise Resource Planning
Medium High High Med High

Student Learning Outcomes

By the end of this course, you should be able to:
 Demonstrate a good understanding of Enterprise Systems
 Recognize the challenges associated with implementing ERP systems
 Assess an organization’s readiness for ERP
 Demonstrate a clear understanding of the critical success and failure factors
 Guide organizations in the selection, acquisition and implementation process on
premise or on the cloud

Pedagogy
In addition to lectures, case discussions and assignments, this course will comprise of
hands-on with an open source ERP, a group project and an Industry visit. The hands-on
with an ERP system will allow you to understand how an ERP system works and
integrates all functions in an organization. The group project will enable you to
understand the important aspects of an ERP implementation by interacting with the
implementation team and end users in an organization that has implemented an ERP
system. The industry visit will give you a glimpse of what an ERP system is made up of
and how it is being used.

Course Evaluation
Component Percentage of Marks
Class Participation 15 (10% for in-class participation and 5%
for participation on Moodle)
Project 15
Mid-term Exam 25
Tests 20
End Term Exam 25

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Session Plan
Class Topic References/Remarks
1 Introduction to Enterprise Overview
Systems: ERP and CRM
2 System Integration and Davenport: Putting the Enterprise into the
Deployment Options Enterprise System (pre-reading)
3 Business Processes and Discussion on business processes and
BPR, Benefits of ERP benefits of ERP
4 ERP Architecture: Video and Discussion on architecture
Mainframe, client/server,
web
5 and 6 ERP and CRM Marketplace Student Presentations and discussion
: Vendors, Implementation
Partners and Consultants
7 Implementation: Life Cycle, Presentation and discussion
Methodology and
Approaches
8 Implementation: Life Cycle, Case: Cisco Systems Implementing
Methodology and ‘Customised’ ERP in 9 Months (pre-reading)
Approaches
9 Success and Failure of an Bingi, Godla and Sharma: Critical Issues
Implementation Affecting an ERP Implementation (pre-
reading)
10 Planning and Preparing for ERP Evaluation Criteria: a Consultant’s
an Implementation, Approach, Building a business case for ERP
Software and vendor
selection
11 Project Management Understanding the differences between an
ERP project and traditional IT projects
12 Change Management and Case: Change Management at Mars
Challenges of a Global Publishing House (pre-reading)
Rollout
Mid-Term Exams
13 ERP and Related CRM, SCM and BI
Technologies
14 Open Source and On Cloud Case: Integration in the Cloud
ERP
15 Current and future trends Analytics, Mobility, Integrating IoT etc.
16 The case of ERP Case: AMC Electronics A and B
implementation in SMEs:
Pre and Post
Implementation Issues
17 ERP for SMEs Factors That Deter Small and Medium
Enterprises From Adopting ERP: an
Empirical Study From India, Scope of Cloud

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 Computing for SMEs in India

18 The way ahead Guest Lecture

19 Final Project Presentations Project Presentations

20 and Wrap Up

Rubrics
Assessment Rubric for the Vision & Mission Elements and Evaluation Components
Table of Applicability
Evaluation Class Examinations Project
Component/ Participation
Vision & Mission Element and Tests
Organizational Excellence Yes Yes Yes
Dealing with Change Yes Yes Yes
Value
Yes Yes Yes
Creation

Rubric for Project Presentation

Quality Excellent Good Fair Needs Needs Major
Attributes/ Improvement Improvement
Parameters
Content and Brilliant use of Data and Data and A few articles Inappropriate
structure data and information information read (3-5); fair use of data.
information to used well to used well and introduction; Very weak
support the support the reasonable rest of the support for the
case. In depth case. Good amount of presentation arguments. Very
research on the research on research on the poorly little research
topic (10-15 the topic (8- topic (5-8 structured attempted (2-3
articles) and 10 articles), articles). The articles); Lack
ability to ability to structure lacks of clarity, ability
synthesize and synthesize clarity in parts. to synthesize
structure and structure and structure
communicatio communicati communication
n with clarity on with with clarity
clarity needs major
improvement.
Use of Brilliant use of Correct use Average use of Poor use of Language needs
Language language with of language language with language with major
the right with the right a few grammatical improvement.
choice of choice of grammatical mistakes (3-5 Many
words, phrases words, mistakes (2-3 errors); a few grammatical
and grammar. phrases and errors). wrong words errors (more
grammar than 5 errors)

4
 (one odd and wrong use
error). of words.

Use of time Very good use Used time Average use of Little time Time wasted on
of time; clear well and time; wasted on irrelevant facts
division of ensured that Some time irrelevant facts and unnecessary
time for important wasted on pauses; too long
introduction, points were irrelevant facts or too short
body and covered (no
conclusion time wasted
on irrelevant
facts or on
unnecessary
pauses)
Ability to Ability to think Ability to Ability to think Finds it Unable to think
handle on your feet think on your on your feet difficult to on your feet and
queries and answer all feet and and answer answer answer any of
queries clearly answer few queries questions- the queries;
and majority of clearly and requires more No examples
unambiguously the queries unambiguously time to think; provided; is
; Ability to clearly and ; Unable to gives a wrong overly
give relevant unambiguous give relevant answer, dominant; gives
examples from ly; Ability to examples from occasionally wrong answers;
various sectors give at least various sectors loses control loses cool and
to support your one relevant to support your answers rudely;
answer; example to answer. loses complete
support your control over the
answer. audience
Rubric for the Examination and Project Report
Quality Excellent Good Fair Needs Needs Major
Attributes/ Improvemen Improvement
Parameter t
s
Content: Analyzes the Handles all Handles case Misses major Very poor
correct case/situation elements of the competently; points in the content: hardly
and professionally; case/situation includes caselet/case; any relevant
complete develops and with skill; essential provides one facts, does not
supports ideas develops and information; or two provide
using well- supports ideas factually examples to examples to
chosen in a better than correct; misses support support
examples and average way. one or two explanation; explanation;
creative details. major points. information
factually
incorrect
Language: Makes virtually Very few Writes with a Makes Makes severe
Grammar, no grammatical grammatical few mistakes; repeated grammatical

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spellings or syntactical errors; may occasionally grammatical errors in every
and errors. Correct have minor fails to catch errors; sentence; Fails
punctuatio use of problems with minor spelling to catch spelling
n punctuation (1 punctuation; grammatical, errors; poor errors; hardly
or no error). no pattern of spelling and use of any use of
errors. (2 or 3 punctuation punctuation punctuation (10
errors) errors. (4 (6 or more or more errors)
errors) errors)
Structure: Communication Audience is Is clear; some Starts well Presents a
clear and is structured in a addressed but parts are but disorganized,
concise way that is writing needs disorganized organization unprofessional
specifically for more focus and hence lack poor document,
the intended tailoring it clarity; thereafter, which lacks
audience. The towards the lacks clarity clarity; beats
purpose is audience. around the bush
clearly stated. Purpose is and does not
Very generally clear come to the
professional and but needs to be point; needs
to the point. more specific major
improvement
Rubric for Class Participation
Quality Excellent Good Fair Needs Needs Major
Attributes/P Improvement Improvement
arameters
Initiative Took initiative Took Took initiative Answers with Did not take
and in every class initiative in in a few great initiative in
Preparednes to bring up several classes and hesitation; any class and
s new points and classes to volunteered to very unsure of did not
volunteered to bring in answer a few the answer volunteer to
answer new questions answer
questions dimensions questions
posed. to the
Indicates discussion
preparation and
and alertness volunteered
to answer
several
questions
Language Excellent use Good use of Fair use of Makes Makes many
of language: language language with mistakes in use mistakes (10 or
grammar, with very some errors (4 of language more errors)
choice of few errors errors) (more than 6
words and (2-3 errors) errors)
phrases; highly
articulate (1
error)

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Contributio Enriches the Enriches the Adds a point to Tries to Brings in
n discussions discussions the discussion contribute but irrelevant
with many with a few mainly states points and
relevant examples opinions derails the
examples from without any discussion;
various facts or plays a passive
industries examples to role.
support the
same
Rubric for Tests
Quality Excellent Good Fair Needs Needs Major
Attributes/ Improvement Improvement
Parameters
Knowledge Addresses the States a Provides an Provides Doesn’t really
question. relevant and answer with answers that address the
States a justifiable relevant are partially question.
relevant, answer. points; correct. States few
justifiable Presents misses one Doesn't justify relevant
answer. arguments in relevant point the answer. answers.
Presents a logical Reveals some
arguments in order misconceptions
a logical
order.
Supports
answers with
relevant
examples.
Mechanics Excellent use Good use of Fair use of Language Makes many
of language: language language needs mistakes (10 or
grammar, with very few with some improvement more errors)
choice of errors (2-3 errors (4 (6 errors)
words and errors) errors)
phrases;
highly
articulate (1
error)

Recommended Textbooks
1. Alexis Leon, ERP Demystified, Tata Mcgraw Hill Education Private Limited
2. Ashim Raj Singla, ERP, Cengage Learning
3. S Sadagopan, ERP: A Managerial Perspective, Tata Mcgraw Hill Education
Private Limited
4. Rajesh Ray, Enterprise Resource Planning, Tata Mcgraw Hill Education
5. Rahul Altekar, Enterprise Resource Planning, PHI