Rolanda Cross

North Hollywood, CA  (323-476-8422) ( Rolandacali@yahoo.com)

Objective I am seeking a position that expresses my customer service and/or property 
management skills.
  

Experience Leasing Consultant

2009 – 2010  Sares-Regis Group  Pasadena, CA
● Show potential future residents models and available apartments.
● On-line marketing.
● Business to business marketing.
● Follow-up calls to previous prospects.
● Enter maintenance request.
● Update renters insurance into yield-star leasing software.
● Post notices.
  
Residential Community Coordinator
2007- 2008   Sky Properties/ FPI Management, Los Angeles, CA
(Owner of the property changed management companies)
● Supervise a 100 unit complex as well as a 16 unit complex.
● Market survey.
● Collect and deposit monthly rent.
● Update monthly rental  ledgers.
● Schedule and mediate vendors.
● Supervise employees.
● Update vacancy reports.
  
Residential Leasing Agent
2006- 2007  Property Management Personnel,  Los Angeles, CA
● Show potential residents the available units.
● Traffic reports.
● Assist existing tenants with maintenance requests.
● Administer market surveys.
  
Receptionist
2005 – 2006 New Beginnings LLC Distribution, Sylmar, CA
● Answer multi-line in-bound customer calls.
● Dispatch out phone calls to multiple departments.
● Schedule pick-up of inventory.
● Greet clients.
● Research in stock inventory.
  
Accounting Assistant
 2002 - 2004  20th Century Props, North Hollywood, CA  
● Organize accounts receivable/payable.
● Reconciliation.
● Sales.
● Scenic design.
● Inventory.
 ● Shipping and receiving.
● EBay sales 
● Customer service
  

Education Art Institute of Philadelphia
1999-2001
Industrial Design
 
Art Institute of California- North Hollywood
2010- present
Industrial Design.

Skills and Interest Accounting and Bookkeeping, 10 Key by Touch & Sight, Switchboard Operation,  

Purchasing, Xerox, Fax Machine, Shredder, Scanner, Word Processor, Internet 
Knowledge, Microsoft Office Efficient, (Word, Excel, Publisher, Power Point, 
Outlook, Access), Human Resources Work,  Event Planning and Coordinating . 
Knowledge of Fair Housing Act, Yardi, rent control procedures, section 8, 
and California Residential landlord/tenant housing laws.

References Available Upon Request