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JENNY PASCO NG

1-A Sto. Nino Street San Francisco Del Monte Quezon City
Cellphone No: +9987945352
Email Address: jennypasco@gmail.com

OBJECTIVE

To obtain a position where my experience can be utilize and where I can effectively contribute to
operations in any capacity.

WORK EXPERIENCE

OkayRelax LLC
General Virtual Assistant
January 2018- June 2019
HomeBased

Job Description:

• Administrative Task
• Schedule meetings and appoinments
• Book travel and accommodations
• Manage contact list
• Calendar Management
• Data Entry
• Perform market research
• Create presentations, as assigned
• Address employees administrative queries
• Provide customer service as first point of contact
• Website content management
• Social Media Management

VXI
Account Specialist
PayPal –US Account
November 2017– December 2018

ACE GLOBAL
Collection Finance Representative
SPRINT
9th Floor One World Center
McKinley Hill, Taguig City
September 2009- March 2014

Job Description
• Processes carrier and client receipts and posts accordingly to client records. Follow up on
past due amounts.
• Answer billing questions and inquiries, troubleshoot issues, and take payments.
• Build rapport with agents and internal departments. Actively listen to customers’ requests
and inquiries.
• Evaluate and make decision regarding exceptions to payment plan and fees, and offer
alternate payment arrangements within department guidelines.

EAST ASIA CUSTOMER SOLUTION INC.


Technical Support Representative (Chat and Email Support)
STORESONLINE
10th floor Executive One Building
West Avenue, Quezon City
July 2007 - July 2009

Job Description
• Interact with customers to provide and process information in response to inquiries,
concerns, and requests about products and services thru live chat and email.
• Research required information using available resources.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and
clients’ business.

INFOCOM TECHNOLOGIES INC.


Technical Support Representative
PLDT DSL 172
3/F PLDT TOWER 1 6799
Ayala Avenue, Makati City
June 2005 – 2007

Job Description
• Working with customers/employees to identify computer problems and advising on the
possible solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Testing and fixing faulty equipment

EDUCATION

Tertiary
Bachelor of Science in Computer Science
AMA Computer University
Year 2000 - 2004

Secondary
Judge Juan Luna High School
Year 1996 -2000
Quezon City

Elementary
San Antonio Elementary School
Year 1990 – 1996

PERSONAL DATA

Nationality: Filipino
Race: Asian
Birthday : November 24, 1983
Birthplace : Quezon City
Religion: Catholic
Civil Status: Married
Gender : Female
Languages Spoken: English, Tagalog

SKILLS

Proficient with MS Word, MS Excel, MS Powerpoint, MS Access,


Adobe Photo Shop and Web Browsing. G-Suite

REFERENCES

Character References Available Upon Request