Gerdel Aldeguer - Bartolo

Address: Purok 2 Brgy. Bangbang Cordova Cebu

Contact #: +639062007935
Email add: gdelicious11@yahoo.com

OBJECTIVE

To share the experienced gained from internship, to find a position where I can enhance my field
of profession, willingness to meet extra challenges and would give my best efforts in performing
my duties and responsibilities.
Availability: Immediate

EDUCATIONAL BACKGROUND

UNIVERSITY OF SAN JOSE RECOLETOS

Bachelor of Arts in Political Science
Colon St. Cebu
2008-2012

ST. MARYS ACADEMY OF SAN NICOLAS

High School
San Nicolas, Cebu
2004-2008

SAINT MICHAELS COLLEGE OF LAGUNA

Elementary
Sta. Rosa Laguna
1998-2004

SKILLS AND QUALIFICATIONS:

• Hardworking, energetic, and flexible.

• Willing to learn and be trained.
• Interacts well with clients and co-workers.
• Can analyze and work properly even under pressure.
• Has sense of leadership and management.
• Has an excellent Marketing and Customer Service skills
• Communication skills, Basic Computer skills (Word, Excel, PowerPoint, MS Outlook,
 MS Teams)

PERSONAL PROFILE

Date of birth: April 11, 1992

Age: 27 years old
Nationality: Filipino
Civil status: Married
Religion: Roman Catholic

WORK EXPERIENCE

Team Leader
Sykes Asia Inc.
August 2014 – January 2020

 We provide needed reports or data by the client

 We attend client meetings and calibration
 People management
 We used data from reports on controllable and non-controllable metrics to coach
TSRs towards better performance
 Ensure that team members meet metric targets and goals
 Monitor service calls, emails and other contact methoda to observe agents technical
accuracy and conformity to company policies
 Monitor individual team members scorecards
 Recommend and provide action plans for team members who do not meet minimum
performance metrics
 Responsible in cascading policy/procedur, updates to the agents

Technical Support Representative

Qualfon Philippines
September 2013 – July 2014

 We provide good customer service through phone and emails

 Utilizes provided tools and resources to resolve customers issue and walk them
through
 Ensure proper documentation is entered i  client tool pertaining to customers
problems, requests and actions done
 Meet pre-determined metric targets
 We represent the client in a professional manner
  We adhere to clients defined processes, procedures and company policies

Online ESL Teaching

Langrich On
June 2013 – September 2013

 We provide online English teaching to Japanese students

 Keep student's information and other activities related to English lesson confidential
 Maintain professionalism and displaying good attitude towards students and co-
teachers
 We comply to company policies and rules

Optical Sales Assistant / Stock Custodian

Vintage Vision
Oct 2012 – January 2013

 We provide client information on the products offered in the optical dispensary

 Assisting walk in clients in choosing frames and fill up the prescription with the
appropriate lenses
 Managed various activities involved in the optical dispensary such as sales
reporting, inventory, quality control, ordering and display management

Intern
Parole and Probation Administration ( DOJ )
June 2011 – October 2011

 Assisting the clerk and the investigating officer on their duties

 Prepare the documents or files needed for their interviews or investigation

I hereby certified that the above mentioned information are true and correct to the best of
my knowledge and belief.

Gerdel Aldeguer-Bartolo
Applicant Signature